1. Kyle D. Felton
Kyle1.felton@gmail.com | 404-587-3550 | 6242 Suffex Green Lane Atlanta, 30339
EDUCATION
Broadcast Journalism
Florida Agricultural & Mechanical University (FAMU) | Tallahassee, FL August 2006-April 2010
School of Journalism
OBJECTIVE
I am pursuing a job withina positiveenvironment thatwill utilizemy abilities and interpersonalskills. My philosophy begins with thepremisethat all
people areuniqueand could provide differentcontributions totheworkenvironment. I am a self-motivated,results-orientedperson offering diverse
life and workexperience.I have becomea talentedcommunicatorwho diligently builds positivebusiness relationships with supporters, staffand
management.Being anoutstanding leaderpossessing theability to motivateothers to achieve their highest levels while prioritizing responsibilitiesto
maximize performance and operational efficiency is a constant standard.
EXPERIENCE
Perfection One LLC.
Administrative Assistant/ Recruitment| Detroit, MI August 2013-September 2015
• Through outsourcing and proper due diligencefindtenacious professionals withon the job experiencewith intentto builda networkof
individuals to instruct elementary/middle school agestudents on their career and the techniques that sharpenedtheir skillset
• Make sure professionals understand andfulfill allmandatory background clearances necessaryto beinstructors
• Help new instructors formulate an extensivecurriculum for their students based offtheguidelines provided by the schooldistrict
• Create accurate anddetailedliteraturefor all parents to keepthem up todateon everything theprogramhad planned for theterm
E-Fund Insurance
Life Insurance Sales Agent/ Customer ServiceRep. | Southfield,MI June 2012- February 2014
• Increaseenrollment from previous enrollment period (improved gross sales by exceeding 45% ofthe funding rate)
• Follow up with new clients after the finalization ofthewritten policydisbursementto confidentlyanswerany questions that may come
• Help organizations/corporations set uppolicies for members/employees by providing to themthemost fiscally feasibleoptions andrates
• Retain currentclients who desireto end their policies by educating themon other possibleoptions likelowering their policy amountwhich
would ultimately lowertheirmonthly premium
Minacs(Netflix)
Customer ServiceRep./ 1st Tier ITSupport | Novi, MI October 2011-May 2012
• Obtain themost upto datetechnologyon software, devices and guidelines pertaining to the serviceprovided.
• Expeditiously troubleshoot and find solutions for client’s concern or needs
• Make sure that proper literature, emails and troubleshooting procedures previously discussed weresentto client promptly
• Focus on retention of clients by attentively listening andprocuring a solutionfeasible totheirneeds
Associated Community Service
Donation Verifier | Southfield, MI November 2007-September 2011
• Welcomedonors and thank themfor theircontribution totheorganization (WoundedWarrior Foundation)
• Verify that the donoris fullyaware andcomfortablewith the contributionamount toalleviatehesitationin the future
• Retrieve properinformation(proper spelling ofname, address and credit/debit cardaccountinfo.) from donor tofulfill their donation
• Make sure that alltheproperbrochures andupdates are sentto currentdonors in a timely fashion.
LEADERSHIP/ACTIVITIES
Founder | Project ManhoodMale Mentoring Organization Fall 2008-Present
• Mentor a groupof63 young men to becomeeffectiveleaders in their community
• One-on-one mentoring and tutoring sessionbetweenqualifiedmentors andmentees
Volunteer | Habitat for Humanity Summer 2006- Fall 2015
• Help withall aspects of home building
CERTIFICATIONS
• Licensed Life Insurance Agent/Producer | ExpirationJanuary31, 2017