4. Fish Bone Diagram
• It is one of the key root cause analysis tools
that combines brainstorming with a kind of
mind mapping and makes you think about all
potential causes of a given problem, rather
than just the one or two.
• Also known as Ishikawa diagram or Cause and
Effect Diagram
5. Purpose
• To help teams categorize a variety of potential
causes of a problem.
• To help you determine the root causes.
• To help you clearly break down the
relationships between the factors that cause
the issue.
6. Benefits and Importance of Fishbone
Diagram
1. Displays all the possible causes of a particular problem in a simple, easy
to read graphical way.
2. Captures the relationships between the potential causes and shows
them in the chart.
3. A great tool for solving complex problems where many factors have to
be taken into consideration.
4. Stimulates an in-depth analysis and evaluation because allows you to
explore possible causes in details.
5. Gives you a bigger picture and better understanding of the problem.
6. Boosts and frameworks brainstorming about the possible reasons.
7. Stimulates in-depth discussion among team members about the
problem.
8. Helps in maintaining team focus.
9. Identify where a process isn’t working.