This book summarizes the key principles of "Fish!", which teaches that finding passion and energy at work involves being present, making others' days, choosing a positive attitude, and incorporating play. It profiles the authors and main characters, and explains the four cornerstones through examples like smiling, listening fully, doing small kind acts, and having fun respectfully.

2. “ Fish!” is a parable , an invented story about finding the deep source of energy, creativity, and passion that exists inside each of us by learning to love what we do, even if at the moment we may not be doing exactly what we love. S.Lundin, H. Paul & J.Christensen

3. STEPHEN C. LUNDIN FILMMAKER PROFESSIONAL SPEAKER SOME BOOKS UNDER HIS NAME: TOP PERFORMER MADE TO STICK PERSONAL ACCONTABILITY CATS FISH TALES FISH FOR LIFE FISH STICKS

4. HARRY PAUL VP OF KEN BLANCHARD COMPANY SOME BOOKS UNDER HIS NAME: GOOD TO BE GREAT FISH TALES FISH FOR LIFE FISH STICKS

5. JOHN CHRISTENSEN FILMMAKER CEO OF “CHART HOUSE” SOME BOOKS UNDER HIS NAME: BOYHOOD FAITH THE MASTER OF SUCCESS CAN I BE SUCCESSFUL FISH STICKS FISH TALE FISH FOR LIFE

6. WHY TO RECOMMEND THIS BOOK HELPS TO CHANGE THE ATTITUDE LEARNING FROM ANYTHING NOTHING IS IMPOSSIBLE DEDICATION This book is for the millions of workers who relish the thought of having a more playfully productive atmosphere at work and for the billions of fish who would rather not find themselves flying through the air at the world famous pike place fish market.

7. CHARACTERS MARY JANE Working as Manager at production department of First Guarantee Financials. Confident, respected among her staff DAN Passionate, energetic BILL Traditional type of Manager THIRD FLOOR Zombies, THE TOXIC ENERGY DUMP PIKE PLACE FISH MARKET Full of Passion, A CONTROLLED MAD HOUSE LOONIE Fish monger

8. Be Present/Be There Make their day Choose your attitude Play Four Cornerstones of “Fish!”

9. BE PRESENT Fully engaged focused

10. Be There/Be Present The past is history The future is a mystery Today is gift That is why we call it the present .

11. Be There/Be Present Be present means listening carefully without judgment or interpretation. Paying attention to people, coworker and make them feel important and make them feel involved.

12. Smile more . Say "Good Morning" Listen to what others have to say Give undivided attention/focus Be attentive 100% to every customer - make them feel important Ask customers about something they enjoy and build a relationship with them Engage in meaningful conversation A touch, a pat on the back, a hug, smile Enjoy the person you are with

13. Make Their Day It's about doing something special for your customers and co-workers. When you make someone's day , you have given them a special gift they won't soon forget. It feels good to give it. Make a difference for everyone around you. " Make their day " by having fun and inviting others to join in. If you're feeling down and your deal with someone who's up-beat and friendly, you can't help but absorb some of their energy.

14. ‘ Make Their Day.' This idea focuses on making the customer, whether internal or external, remember their experience with the employees Including customers in the fun and games will create happy, satisfied customers complimenting looks Do a little extra for one person every day Be caring to one another Treat people the way you want to be treated Always be ready and available to help other workers

15. There is always a choice about the way you do your work, even if there is not a choice about the work itsef Choose Your Attitude

16. Choose your attitude You can choose the way to do your work, even if there is not a choice about the work itself. Choosing the right attitude for the day should become a daily routine. It will provide you the energy and faith you need to guide you through the day. Every day you have opportunity to decide for yourself what attitude you will have at work, home or school.

17. Choose Your Attitude THE CHOICE IS YOURS Frowning face: Disinterested, bitter Smiling face: Energetic, caring, vital, supportive, creative

18. Play Have fun while you work. Happy people treat others well. Fun leads to creativity. Having a good time is healthy. Work becomes a reward and not just a way to rewards. Have a good time in a respectful manner.

19. OUR CONCLUDING THOUGHTS A brief, simple but elegant book. An “Eye Opener” for people who believe, “ Work is serious, lets have no fooling around!!” It is a book – not just about business – but about LIFE It conveys the 4 most powerful principles – The bedrock of a successful company I commend the author on conveying this to the reader.

20. Thank You