Customer Services and Fish Philosophy
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The document discusses key aspects of customer service based on the "Fish Philosophy". It outlines the importance of maintaining a positive attitude, being present with customers physically and mentally, and making their experience enjoyable. The summary also notes that customer service is crucial as most customers leave companies due to dissatisfaction with service over other reasons like price or product issues. Maintaining high quality interactions and focusing on customer needs is emphasized.
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Customer Services and Fish Philosophy
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- 15. Values of good customer service Courteous & Helpful Accountable & Responsible Efficient & Responsive Professional & Accessible Knowledgeable & Informative Equitable & Consistent Customer Service Representative