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DEREK DERZEVIC, MARIAM JANDIERI, TINGTING YAO
VLERICK BUSINESS SCHOOL 2015
CREATING SYNERGY FOR A FAIR-TRADE BRAND BY
DEVELOPING A VALUE PROPOSITION
Oxfam-Wereldwinkels would like to simplify its brand
message through the development of main value
proposition and three sub value propositions
To create the synergy in B2C, B2B and volunteer
programs
MAIN
Value propositionMAIN
Value proposition
‘GIVE A SIGNAL’AND ‘SHARED IDEOLOGICAL VALUE’ARE TWO COMMON
FACTORS THAT SYCHRONIZE ALL THREE PILLARS UNDER OXFAM-WERELDWINKELS
BRAND
“I think it’s time to make a
fundamental change to trade. Oxfam
enables me to give a signal that I’m
part of this change.”
B2C
“I think it’s time to make a
fundamental change to trade. Oxfam
enables me to give a signal that I’m
part of this change.”
‘GIVE A SIGNAL’
‘SHARED VALUE’
POWERFULL BRAND
B2C
Oxfam enables companies that share
the same ideological values to
strongly impact their consumers by
sending a signal of change.
B2B
Oxfam enables companies that share
the same ideological values to
strongly impact their consumers by
sending a signal of change.
‘GIVE A SIGNAL’
‘SHARED VALUE’
POWERFULL BRAND
B2B
Committed to fight for Fair Trade, it
begins with you to make the change –
Be Oxfam-Wereldwinkels Volunteer
VOLUNTEERS
Committed to fight for Fair Trade, it
begins with you to make the change –
Be Oxfam-Wereldwinkels Volunteer
‘GIVE A SIGNAL’
‘SHARED VALUE’
RECOGNITION
VOLUNTEERS
B2C
MAIN
Value propositionMAIN
Value proposition
B2C
Oxfam-Wereldwinkels core target consumers are 50 years old or
more. They are part of the baby boomers generation
B2C
B2B
VOLUNTEERS
MAIN
Value proposition
There are three types of personas in this group
B2C
B2B
VOLUNTEERS
MAIN
Value proposition
55% 27% 23%
LAID BACK
SUPPORTIVE
WITHOUT INFO
AMBASSADOR
B2C
B2B
VOLUNTEERS
MAIN
Value proposition
AMBASSADOR AMBER
FT KNOWNLEDGEBUYING FREQUENCY Net promoter
B2C
B2B
VOLUNTEERS
MAIN
Value proposition
“I wish people were more aware of the benefits in other
people’s life when buying fair trade products. We all can
make a difference, buying Fair Trade is just the first step”
SUPPORTIVE
WITHOUT INFO SOPHIE
FT KNOWNLEDGEBUYING FREQUENCY Net promoter
B2C
B2B
VOLUNTEERS
MAIN
Value proposition
“By supporting fair trade we all can help to make the
world a better place. I think with more information we
can increase the number of people to join the fair trade
movement“
LAID BACK LAIDEY
FT KNOWNLEDGEBUYING FREQUENCY Net promoter
B2C
B2B
VOLUNTEERS
MAIN
Value proposition
“I AM POSITIVE ABOUT FAIR TRADE, I KNOW HOW IMPORTANT IT
IS... I JUST DONT FEEL LIKE DIGGING DEEP in IT OR PROMOTING
IT”
55% 27% 23%
LAID BACK
WHO SHOULD OXFAM
TARGET? B2C
B2B
VOLUNTEERS
MAIN
Value proposition
SUPPORTIVE
WITHOUT INFO
AMBASSADOR
55% 27% 23%
LAID BACK
SUPPORTIVE
WITHOUT INFO
AMBASSADOR
23%
WHY?
Oxfam-Wereldwinkels should target ‘Ambassador’ and
‘Supportive Without Info’ as bull’s eye and develop the
value proposition for B2C
B2C
B2B
VOLUNTEERS
MAIN
Value proposition
B2C
B2B
VOLUNTEERS
MAIN
Value proposition
B2C Value proposition
validation
B2C
B2B
VOLUNTEERS
MAIN
Value proposition
four value proposition directions were tested in an online
validation survey
B2C
B2B
VOLUNTEERS
MAIN
Value proposition
‘Give a signal’
‘make a difference’
‘transparency’
‘Guilt relief’
B2C
B2B
VOLUNTEERS
MAIN
Value proposition
AMBASSADORS AND SUPPORTIVE’S HAVE CHOSEN GIVE A SIGNAL AS THEIR VALUE
PROPOSITION
“ I think it’s time to make a fundamental change to trade, Oxfam enables
me to give a signal that I’m part of it”
UNIQUE
J
CREDIBLE
L
“Open field” is the only picture exclusively associated with “Give a signal”
B2C
B2B
VOLUNTEERS
MAIN
Value proposition
“Open FIELD” 	
“FRUIT MIX”
IMPLEMENTATION
B2C
B2B
VOLUNTEERS
MAIN
Value proposition
B2C
B2B
VOLUNTEERS
MAIN
Value proposition
•  Move ‘Supportive Without
Info’ to ‘Ambassador’
•  Retain ‘Ambassador’
IMPLEMENTATION
USE THE DESIGNED CRM TOOL TO IDENTIFY TO WHICH SEGMENT
CONSUMERS BELONG
B2C
B2B
VOLUNTEERS
MAIN
Value proposition
Feed ‘Supportive Without Info’ with the requested
information THROUGH the right channel
B2C
B2B
VOLUNTEERS
MAIN
Value proposition
SUPPORTIVE
WITHOUT INFO
INFORMATION
PRODUCTS
KEEP ‘AMBASSADOR’SATISFIED
B2C
B2B
VOLUNTEERS
MAIN
Value proposition
AMBASSADOR
FAIR TRADE IMPACT
SHOPPING EXPERIENCE
B2B
B2B
MAIN
Value proposition
B2C
B2B
VOLUNTEERS
MAIN
Value proposition
B2B2C
B2C
B2B
VOLUNTEERS
MAIN
Value proposition
B2B2C
Being a Fair Trade SME is a recommended B2B criteria
B2C
B2B
VOLUNTEERS
MAIN
Value proposition
‘Shared value’
‘give a signal’
B2C
B2B
VOLUNTEERS
MAIN
Value proposition
B2C
B2B
VOLUNTEERS
MAIN
Value proposition
B2B Value proposition
Oxfam enables companies that share the same ideological
values to strongly impact their consumers by sending a
signal of change.
IMPLEMENTATION
B2C
B2B
VOLUNTEERS
MAIN
Value proposition
B2C
B2B
VOLUNTEERS
MAIN
Value proposition
Oxfam-Wereldwinkels needs to engage customers, Lend the brand
equity and emphasize its vision by storytelling
ENGAGEMENT 	 CERTIFICATION	 STORYTELLING
VOLUNTEERS
Volunteers
MAIN
Value propositionMAIN
Value proposition
B2C
B2B
VOLUNTEERS
MAIN
Value proposition
Motivation is the most important factor to keep volunteers at
Oxfam-Wereldwinkels
“Fight for
Fair Trade”
“give a
signal” “recognition”
B2C
B2B
VOLUNTEERS
MAIN
Value proposition
Motivation is the most important factor to keep volunteers at
Oxfam-Wereldwinkels
“Fight for
Fair Trade”
“give a
signal” “recognition”
Committed to fight for Fair Trade, it begins with
you to make the change – Be Oxfam-
Wereldwinkels Volunteer
IMPLEMENTATION
B2C
B2B
VOLUNTEERS
MAIN
Value proposition
B2C
B2B
VOLUNTEERS
MAIN
Value proposition
Oxfam-Wereldwinkels needs to keep its volunteers motivated
Emphasize
core values
Utilize
Competences
recognition
VALUE PROPOSITION
MAIN
Oxfam is a Fair Trade pioneer that
connects and engages people by its
ideological value. It empowers them to
give a signal of lasting change and
fosters producers’ self-sufficiency
‘GIVE A SIGNAL’
‘SHARED VALUE’
Powerful brand
Oxfam is a Fair Trade pioneer that
connects and engages people by its
ideological value. It empowers them to
give a signal of lasting change and
fosters producers’ self-sufficiency
THANK YOU

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final_PRESENTATION