Claude Saker is a Lebanese administrative and customer service specialist seeking a position in a reputable multinational company. He has over 10 years of experience in sales, business development, project management, and administration. His skills include relationship building, communication, problem solving, and the ability to work under pressure. He is fluent in English, Arabic, and French and has a bachelor's degree in business and finance.

1. 1
Claude Saker
Administrative & Customer Service Specialist
Nationality : Lebanese
Marital status : Married
Date of Birth : April 15, 1988
Phone Number: 0568360590
Email : claudes.sakr@gmail.com
CAREER OBJECTIVE
My main areas of strengths can be summarized in my leadership & my can-do attitude. I’m a fast learner
with project management, financial and computing skills also have good written and verbal
communication skills and the ability to interact effectively with people at all levels. I have a proven
recording, multi-tasking, problem solving & maintaining composure & focus under pressure.
Through my role, I have also demonstrated a great awareness in dealing with people across different
cultures and built amazing relationships. My career aspiration is to work in a reputable company that has
multinational facet with high potential for growth and ambitious talent development plan.
SKILLS
- Experienced in forging strong client relationships and developing significant client base.
- Excellent communication, negotiation and interpersonal skills –at all levels
- Multitasking, fast learning, and very good team player.
- Track record maximizing revenue.
- Strong organisational, analytical and research capabilities.
- Ability to work under pressure and consistently meet deadlines.
- IT Skills: Advanced user of MS Excel, Oracle, Omega, Worldspan.
- Languages: Fluent in English, Arabic and French
ACHIEVEMENTS
- Redesign and implement optimized schedule and route system which decreased market
downtime by 40% in 6 months.
- Built a new division within Ets. Saliba Services which Increased portfolio earnings by 87% in the
first year (2014) and 100% in the second year(2015).
EDUCATION
- Bachelor's degree in Business & Finance (2011)
- Socio-Economics BAC II Degree (2006)
PROFESSIONAL EXPERIENCE
Manpower Network - Dubai
Business Development
[April, 2016 – Present]
- Preparing the Marketing Strategy and Business Plan to penetrate the Dubai market
- Build sustainable relationships of trust through open and interactive communication
- Identify and assess customers’ needs to achieve satisfaction
- Keep records of customer interactions, process customer accounts and file documents

2. 2
Sawaya intl. – Dubai
Sales Director
[October, 2015 – April, 2016]
- Leading a team of 14 sales representatives through daily missions and reports
- Create new sales channels with a detailed plan of action proposal to management
- Developing commercial routing system which reduced costs, minimized travelled distance and
time, and opened up to new customers.
- Monitor operations and initiate corrective actions for day to day challenges.
- Ensure absolute customer satisfaction by responding efficiently to complaints
- Appraise personnel’s performance and provide feedback to keep them productive
- Submit Management level Reports.
- Exhibition preparation and participation (Beauty World)
Ets. Saliba Services – Lebanon
Head Of Department
[March, 2012 – October, 2015]
- Managed department annual/quarterly budget of 300K USD
- Managed all Bank accounts.
- Ensure that the branch achieves required service performance ratings.
- Ensure that customer applications / requests are processed and forwarded to the respective
processing within the standard time
- Share knowledge with other branches on effective practices, business opportunities and needs.
- Ensure customer complaints are recorded, responded to and resolved effectively
Establishment Cafe Najjar - Lebanon
Administrative Specialist
[September, 2007 – February, 2012]
- Process all administration and reporting related to the company
- Ensure that cash collections are banked on a daily basis
- Arrange interviews for candidates with the General Managers and other key managers.
- Provide support to Company's staff on required material (management of stock of work material,
such as office supplies, pastry and kitchen raw material etc.)
- Coordinate and negotiate with the all suppliers
- Set-up Managing Director's travel arrangements
- Manage local F&B events (example: Horeca)
- Prioritize and deal with incoming mail (both hard copy and email) and perform other related
duties. Perform other related duties as required
Establishment Cafe Najjar - Lebanon
Sales Representative
[May, 2006 – August, 2007]
- Manage a stand of goods at Charcutier Aoun supermarket in Jeita, Lebanon
- Handle cash and credit customers by ensuring maximum Customer satisfaction and repeat sales.
- Build up great sales outcome through excellent negotiations skills
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INTERESTS
During my spare time I enjoy relaxing and going out with family and socializing with friends. I also enjoy
camping and hiking , listening to music and biking. Furthermore, I have a keen interest in travel and cinema.
References are available upon request
UAE driving Licence available.