Yassmin Ali Hassan Ali Khalil is seeking a challenging position utilizing her academic studies and experiences. She has a diploma in finance and investment from Helwan University and a bachelor's degree in commerce and business administration also from Helwan University. She has over 3 years of experience in customer service roles at Tabarak Holding Co. and LubeMaster for Industrial Services. She is proficient in English, Microsoft Office, and internet/social media marketing.

1. 1
YASSMIN ALI HASSAN ALI KHALIL
27 neighborhood, 26 Building, Flat 301, 15th
May City, Helwan, Cairo, Egypt
Tel: (022)5514893
Cell Phone: (+2)01002805729 - (+2)01112894241
E-mail: yassmenalihassn@gmail.com
OBJECTIVE
Seeking a challenging position in a respectful organization, where my academic studies, practical
experiences, and interpersonal skills may be utilized and further developed.
EDUCATION
Diploma Finance and Investment:
Helwan University, Faculty of Commerce and Business Administration, 2012, Very Good (3.4).
Bachelor of Commerce and Business Administration:
Helwan University, Faculty of Commerce and Business Administration, Economic Department, 2011,
Good (76.5%).
High School.
15th
May High School Model, Mathematics Department, 2007, Excellent (90.5%).
EXPERIENCE
Customer Service in Tabarak Holding Co., from Fed. 2016 till now:
Tasks:
 Follow-up customers.
 Handle complaints, provide appropriate solutions and alternatives within the time limits and
follow up to ensure resolution.
 Follow the company's branches abroad
Customer Service in LubeMaster for Industrial Services Agent of (CHEVRON, HOUGHTON and
BRUGAROLAS), from Nov. 2013 till Jan. 2016:
Tasks:
 Set up customer & suppliers accounts.
 Follow-up and analysis of sales.
 Follow-up expenses and classified.
 Follow-up account bank and review.
 Follow-up customers.
 Follow-up suppliers.
 Sales follow-up officials.
 Follow the market and get new customers.

2. 2
Telemarketer &Customer Service in Gulf Intelligent Solutions Co., from Nov. 2012 till Oct. 2013:
Tasks:
 Marketing of the websites of the company by phone.
 Follow-up customers.
 Selling ads.
COURSES
 English Courses, from SYE (level 6), (July 2015 till Now).
 EduEgypt: Computer Skills - Language Skills - Presentation Skills, from Ministry Of
Communication &Helwan University (6th Nov. 2010 till Aug. 2011).
 English Courses, from Berlitz (level 3), (27th Feb. till 19th Aug. 2010).
 Pathways (Development Of Thinking & Managerial Skills) "Managerial Approach", from
Cairo University, (8th till 18th Feb. 2010).
 Pathways (Development of Thinking And managerial Skills) "Behavior Approach", from Cairo
University (5th
till 15th
July 2009).
 Special training program of young women’s leadership building, from Center for Development
Services in collaboration with Civil Society, (June 2008 till Mar. 2009).
 Special Training Session About Human Rights In Civil Education, from Helwan University,
(1st
till 2nd
April 2008).
SKILLS
Computer Skills:
 Internet: Excellent Knowledge (good knowledge of blogger & E. Marketing).
 Microsoft Office (Word &PowerPoint):Very Good.
 Microsoft Office (Excel): Good Knowledge.
 Microsoft Office (Access & Outlook): Fair Knowledge.
Language Skills:
 Arabic: Native language
 English: Very Good command of both written and spoken.

3. 3
EXTRACURRICULAR ACTIVITIES
(2012)
 Establish & Design Blog Radio http://radioelgamaa.blogspot.com, (10th
June 2011: 30th
July).
 Headed Marketing DP of internet radio station (Radio Nogoum El-gamaa), (10th
June 2011:30th
May 2012).
(2011)
 Coordinator of the pathways to higher education, batch 11&12 in Helwan University (1st
July :
28th
July 2011).
(2010)
 Establish&HeadedStarsGroupfor student activities (30th
Sep. 2010:30th
Apr. 2010).
(2009)
 Member in Khatwa Team (10th
Oct. 2009: 15th
Sep. 2010).
(2008)
 Volunteer in Resala Society for charity (12th
Jun. 2008 : 12th
Sep. 2008)
 Practice activities in commerce faculty (15th
Sep. 2008 : 30th
Apr. 2011)
(2007)
 Member in Maaan Team (30th
Sep. 2007 : 15th
Dec. 2007).
 Member in Union of Commerce Faculty,Art Department (15th
Sep. 2007 : 30th
Apr. 2008) .
PERSONAL INFORMATION
 Date of Birth: 26th
Nov. 1989.
 Nationality: Egyptian.
 Marital Status: Single.
References furnished upon request