1. ANGELA L. BACH
13823 93rd
Place North, Maple Grove, MN 55369
angiebach4934@msn.com • H # (763) 494-4934 • C # (612) 719-1658
Dedicated and proven Project Manager with over eight years experience in managing complex projects in the
Financial Industry. Areas of expertise include Customer Relationship Management, Regulatory Compliance,
Process Improvement for maximum results, and Strategic Marketing initiatives.
PROFESSIONAL EXPERIENCE
Metris Companies/HSBC - Minnetonka, MN
Business Project Manger/Marketing Specialist II 2/2005 – 7/2008
• Managed multiple marketing projects for direct marketing acquisition and portfolio campaigns within
deadlines, implementation parameters and budgets all in a matrix environment.
• Lead team in marketing operation initiatives to enhance communications between corporate and
customer service representatives.
• Collaborated with legal, compliance and brand to ensure direct mail language and creatives were
compliant with regulatory, legal and security standards.
• Implemented project schedules to manage the internal and external partner’s relationships and
process workflow.
• Built strong relationships among business units and key vendors that resulted in improved productivity
and enhanced morale.
• Facilitated weekly meetings to coordinate timely communication of campaigns to internal and external
customers.
• Recommended improvements to create process efficiencies in new business initiatives.
Marketing Operations Senior Project/Acquisition Analyst 2/2000 – 2/2005
• Developed and executed comprehensive test plans validating new system functionality.
• Performed marketing operation research to improve process system functionality.
Donnelley Marketing - St. Louis Park, MN
Client Service Specialist 3/1993 – 1/2000
• Initiated and successfully completed complex client projects.
• Established and maintained key relationships with client base.
SKILLS AND KNOWLEDGE
PC knowledge: Microsoft Word, Microsoft Access, EXCEL, Lotus 123, Power Point, Visio, Microsoft Project,
Microsoft Outlook and Lotus Notes.
ACCOMPLISHMENTS
• 2007 - 2009 Minnesota Vikings A*Team
Performer
• January 2003 Employee of the Month
• June 2003 Employee of the Month
• Third Quarter 2003 Metris Appreciation
Award
• 1989 & 1990 Minnesota Vikings Cheerleader
EDUCATION
Rasmussen Business College - Minnetonka, MN
Associates Arts Degree in Business