File center overview
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The file center provides a centralized repository for sellers to access and manage reports. It stores all files that have been downloaded or uploaded through the seller panel. This includes large reports on orders, payments, and catalog data. Sellers can view the status of reports and download them directly from the file center or from tabs specific to catalogs, orders, and payments. The file center benefits sellers by providing a more organized system to access historical reports without file size restrictions or risk of access being blocked.
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File center overview
The document provides an overview of File Center on a seller panel, including what it is, its benefits, and how to access and download various reports from it. Specifically:
- File Center is a repository that stores all files uploaded or downloaded by the seller for reference. It provides organized file management and no file size restrictions.
- To access File Center, sellers click the File Center option in their panel. They can then view and download catalogue, orders, payments and other reports as needed.
- The download process for catalogue, orders and payments reports involves clicking the relevant tab, selecting the report, and downloading or viewing the file status in File Center for reference.
File center overview
In this module we will discuss :-
What is file center and its benefits?
How can you access file center in seller panel?
File center
The document provides an overview of a File Center and how it can be accessed in a seller panel. It discusses the benefits of a File Center, including that it acts as a repository for all files downloaded or uploaded by the seller. It also describes how to access and download different types of reports, such as catalogue, order, and payments reports, through either the relevant tab or the File Center tab. The steps outlined include clicking the appropriate tab, selecting the report to download from a dropdown, and then viewing or downloading the report.
online file center
The document provides an overview of a File Center and how it can be accessed in a seller panel. It discusses the benefits of a File Center, including that it acts as a repository for all files downloaded or uploaded by the seller. It also describes how to access and download different types of reports, such as catalogue, order, and payments reports, through either the relevant tab or the File Center tab. The steps outlined include clicking the appropriate tab, selecting the report to download from a dropdown, and then viewing or downloading the report.
File center - Wholesale
The document provides an overview of a File Center and how it can be accessed in a seller panel. It discusses the benefits of a File Center including that it acts as a repository for all files downloaded or uploaded by the seller. It also describes how to download different types of reports, such as catalogue, orders, and payments reports, by clicking on the relevant tabs and using the dropdown options to select the specific report needed. The steps are to select the report type from the relevant tab, download the report, or access it from the File Center where the report status can also be viewed.
File center - Wholesale
The document provides an overview of a File Center and how it can be accessed in a seller panel. It discusses the benefits of a File Center, including that it acts as a repository for all files downloaded or uploaded by the seller. It also describes how to download different types of reports, such as catalogue, orders, and payments reports, either directly from the relevant tabs or via the File Center tab. The steps outlined include clicking the appropriate tab, selecting the report to download/upload, and viewing or downloading the file.
File center overview
In this module we will discuss :-
What is file center and its benefits?
How can you access file center in seller panel?
Express bulk order processing
This document provides instructions for processing orders in bulk on the Orders tab. It outlines the following steps:
1. Click "Download order detail CSV" and select a date filter to download order data as a CSV file.
2. Open the CSV file and use it to assign couriers or request pickups in bulk by uploading the file.
3. Successfully processed orders will generate pack slips, invoices, and a manifest in zipped files available for download.
Recommended
File center overview
The document provides an overview of File Center on a seller panel, including what it is, its benefits, and how to access and download various reports from it. Specifically:
- File Center is a repository that stores all files uploaded or downloaded by the seller for reference. It provides organized file management and no file size restrictions.
- To access File Center, sellers click the File Center option in their panel. They can then view and download catalogue, orders, payments and other reports as needed.
- The download process for catalogue, orders and payments reports involves clicking the relevant tab, selecting the report, and downloading or viewing the file status in File Center for reference.
File center overview
In this module we will discuss :-
What is file center and its benefits?
How can you access file center in seller panel?
File center
The document provides an overview of a File Center and how it can be accessed in a seller panel. It discusses the benefits of a File Center, including that it acts as a repository for all files downloaded or uploaded by the seller. It also describes how to access and download different types of reports, such as catalogue, order, and payments reports, through either the relevant tab or the File Center tab. The steps outlined include clicking the appropriate tab, selecting the report to download from a dropdown, and then viewing or downloading the report.
online file center
The document provides an overview of a File Center and how it can be accessed in a seller panel. It discusses the benefits of a File Center, including that it acts as a repository for all files downloaded or uploaded by the seller. It also describes how to access and download different types of reports, such as catalogue, order, and payments reports, through either the relevant tab or the File Center tab. The steps outlined include clicking the appropriate tab, selecting the report to download from a dropdown, and then viewing or downloading the report.
File center - Wholesale
The document provides an overview of a File Center and how it can be accessed in a seller panel. It discusses the benefits of a File Center including that it acts as a repository for all files downloaded or uploaded by the seller. It also describes how to download different types of reports, such as catalogue, orders, and payments reports, by clicking on the relevant tabs and using the dropdown options to select the specific report needed. The steps are to select the report type from the relevant tab, download the report, or access it from the File Center where the report status can also be viewed.
File center - Wholesale
The document provides an overview of a File Center and how it can be accessed in a seller panel. It discusses the benefits of a File Center, including that it acts as a repository for all files downloaded or uploaded by the seller. It also describes how to download different types of reports, such as catalogue, orders, and payments reports, either directly from the relevant tabs or via the File Center tab. The steps outlined include clicking the appropriate tab, selecting the report to download/upload, and viewing or downloading the file.
File center overview
In this module we will discuss :-
What is file center and its benefits?
How can you access file center in seller panel?
Express bulk order processing
This document provides instructions for processing orders in bulk on the Orders tab. It outlines the following steps:
1. Click "Download order detail CSV" and select a date filter to download order data as a CSV file.
2. Open the CSV file and use it to assign couriers or request pickups in bulk by uploading the file.
3. Successfully processed orders will generate pack slips, invoices, and a manifest in zipped files available for download.
TUO_HOWTO_DEALER_ ADMIN__Reports_QuickFilters_1.0
This document provides instructions for dealers on how to use the new Quick Filter feature in the TUO System reports to view orders placed within specific time periods. It outlines how to load a report, choose the quick filter from the dropdown to select a time frame such as today, yesterday, or the previous 7-60 days, and then view, download or print the filtered report results. The quick filter allows dealers to easily access order data for a given date range to help with order fulfillment, financial tracking, and product analytics.
Bulk order processing for Non LMD sellers
This document provides instructions for processing orders in bulk on the Orders tab of an online marketplace. It outlines a 17-step process for bulk order processing that involves downloading order details, creating shipping records, uploading IMEI/serial numbers if applicable, assigning couriers, downloading packing slips, and requesting pickups for bulk shipment marking. Key steps include filtering orders, creating shipping records in a CSV file with tracking numbers and couriers, uploading the file, uploading IMEI/serial number files if needed, assigning couriers in bulk, and marking bulk shipments for pickup. Assistance is available by raising a support ticket.
Order processing in bulk- Non-LMD
This document provides instructions for processing orders in bulk on the Orders tab of an online marketplace:
1. Download order detail CSV files containing order IDs and item IDs within a specified date range. For electronic products, also download and fill out a CSV with IMEI/serial numbers.
2. Create tracking numbers in a CSV and upload. For electronic products, also upload the IMEI/serial number CSV.
3. Download packing slips and retail invoices, package orders with instructions, and request pickup after marking 250 orders for shipment at a time.
20181217 self ship non lmd bulk
This document provides instructions for processing orders in bulk on the Orders tab of an online marketplace:
1. Download order detail CSV files containing order IDs and item IDs within a specified date range. For electronic products, also download and fill out a CSV with IMEI/serial numbers.
2. Create tracking numbers in a CSV and upload. For electronic products, also upload the IMEI/serial number CSV.
3. Download packing slips and retail invoices, package orders with required labeling, and request pickup before the specified timeline to avoid penalties.
4. Mark orders as shipped in bulk by selecting orders and clicking "Mark Bulk Shipment".
TUO_HOWTO_DEALER_Reporting_FulfillmentPDF_3.0
This document provides instructions for downloading PDF versions of fulfillment reports from a dealer dashboard. It outlines three steps: 1) logging in and accessing the reports page, 2) choosing and loading the desired report, and 3) clicking the print button to download the PDF file. It notes that some reports like the full report will automatically download while others require entering an email to send the file.
Catalogue management for Paytm Mall Shop
This document provides instructions for catalog management on an e-commerce platform, including how to change product statuses and prices individually or in bulk. It outlines the following key steps:
1. To change product statuses individually, click the Catalogue tab and activate or inactivate each product. To change statuses in bulk, select multiple products, download the inventory data, update the status column in the Excel file, and upload the file.
2. To edit quantities individually, click Catalogue, Edit Stock, and update each product. To edit quantities in bulk, follow the same process of selecting products, downloading data, editing the Excel file, and uploading the update.
3. To change prices individually, click Catalogue
Cancellation of orders
This document discusses how to cancel orders individually, in bulk, and check cancelled orders on an e-commerce platform. To cancel a single order, the user clicks "Confirm & Pack", then "Reject item" and selects a cancellation reason. To cancel multiple orders, the user selects orders, downloads them as a CSV file, then clicks "Bulk Cancel" and uploads the CSV file. Cancelled orders can be viewed on the "Orders" tab by selecting the "Cancelled" filter.
Cancellation of orders
In this module we will discuss :-
How can you cancel a single order?
How can you cancel orders in bulk?
How can you check cancelled orders?
How and when a seller receives the payment - Wholesale
The document discusses various aspects of the payment lifecycle for sellers, including when payments are transferred, how sellers can check their payments, reasons for delays in receiving payments, how to change bank details, and why a seller may receive a different payment amount than expected. Key details covered include payments being processed daily except holidays, payments being released the day after delivery, and tools to track orders and payments in the seller panel like settlements reports and order-wise payout reports.
Catalogue management for Paytm Mall shop
This document provides instructions for catalogue management on Paytm Mall, including how to change product statuses individually or in bulk, update stock quantities individually or through a bulk upload file, and update prices individually or through a bulk upload file. The key steps outlined are clicking the Catalogue tab, downloading inventory or price update files, editing the files to make changes, and uploading the edited files to update statuses, quantities, or prices in bulk. Guidelines are also provided on maximum/minimum prices and limits for price updates.
Catalogue management for Paytm Mall Shop
This document provides instructions for catalogue management on Paytm Mall, including how to change product statuses and update stock quantities individually or in bulk. It also outlines guidelines for updating product prices, such as maximum and minimum price limits. Sellers can activate or deactivate products by clicking tabs in their catalogue, or by downloading and editing an inventory file. They can also update prices one by one or by downloading, editing, and uploading a CSV file. The document includes examples of error messages received when limits on price changes are exceeded.
NTP Halo User Guide
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NTP Halo User Guide
The document provides guidance on using the NTP Halo electronic health and safety support system. It outlines how to log in, navigate the system, access resources in the document library and filing cabinet, and upload documents. Key features of the system include an intuitive interface, health and safety procedures and guidance documents, and a secure location to store and review organizational documentation. The goal is to provide up-to-date information and a platform for managing documentation to support health and safety compliance.
Edit stock and status
This document discusses how to edit product stock and status individually and in bulk on an e-commerce platform. It provides step-by-step instructions for editing stock one by one or downloading a CSV file to edit stock quantities and status for multiple products at once. The file can then be uploaded to update the stock and status of products in the system in bulk.
Catalogue management for Paytm Mall Shop
This document provides instructions for catalogue management on Paytm Mall, including how to change product statuses individually or in bulk, update stock quantities individually or through a bulk upload file, and update prices individually or through a bulk upload file. The key steps outlined are clicking the Catalogue tab, downloading inventory or price update files, editing the files to make changes, and uploading the edited files to update in bulk. Guidelines are also provided on maximum/minimum prices and bulk editing limits.
Steps to process orders in bulk - NonLMD - Wholesale
This document provides instructions for processing orders in bulk on the Orders tab of an online marketplace. The key steps include:
1. Downloading order details and tracking numbers in CSV format to import bulk order data.
2. Uploading tracking numbers, IMEI/serial numbers (for electronic products), and carrier assignments in CSV files.
3. Downloading packing slips and invoices to include in shipments.
4. Requesting pickup of bulk orders marked as shipped to be picked up by carriers.
Steps to process orders in bulk for Self ship
This document provides instructions for processing orders in bulk on the Orders tab of an online marketplace. The key steps include:
1. Downloading order details and tracking numbers in CSV format to import bulk order data.
2. Uploading tracking numbers, IMEI/serial numbers (for electronics), and carrier assignments in CSV files.
3. Downloading packing slips and invoices to include in shipments.
4. Requesting carrier pickups after packaging orders and marking them as shipped in batches of up to 250.
Bulk order processing for LMD sellers
This document provides step-by-step instructions for processing orders in bulk using the Orders tab on the Paytm Mall platform. The key steps include downloading an order detail CSV file, filling it with order IDs and item IDs, uploading the file to assign couriers in bulk, downloading a packing slip PDF to request pickup, and monitoring order status updates. The process allows merchants to process up to 5,000 orders at once for bulk order fulfillment.
Steps to process orders in bulk for NonLMD sellers
This document provides instructions for processing orders in bulk on the Orders tab of an online marketplace. The key steps include:
1. Downloading order details and tracking numbers in CSV files from the Confirm & Pack tab.
2. Uploading tracking numbers, IMEI/serial numbers (for electronic products), and courier assignments via CSV files.
3. Downloading packing slips and requesting pickups for up to 250 orders per page.
4. Marking orders as shipped and checking shipped and delivered order statuses.
Steps to process orders in bulk - NonLMD - Wholesale
This document provides instructions for processing orders in bulk on the Orders tab of an online marketplace. The key steps include:
1. Downloading order details and tracking numbers in CSV files, filling in additional fields, and uploading the files.
2. Downloading and uploading an IMEI/serial number file for electronic products.
3. Assigning couriers in bulk by uploading a CSV file.
4. Downloading packing slips and invoices, including instructions for packaging orders for shipment according to the marketplace's guidelines.
5. Marking up to 250 orders as shipped in bulk per page by selecting them and clicking "Mark Bulk Shipment".
automobiles order processing_english
This document discusses the order processing steps for automobiles. It outlines the order lifecycle from when a customer places an order through delivery. The key steps are:
1) Processing the order by acknowledging, entering courier details, and uploading documents.
2) Marking the order as shipped once handed over to the courier.
3) Checking the status of shipped and delivered orders.
4) Verifying the uploaded documents by order ID.
multiple items order processing (lmd) multiple shipments
This document provides instructions for sellers on Paytm Mall to process orders with multiple items that require multiple shipments. It covers confirming such orders, identifying them, packing items, requesting pickups, and checking shipped and delivered orders. Sellers can process multiple item orders by confirming each item, packing all items together, and requesting pickup once ready. They can view shipment status on the "Shipped" and "Delivered" tabs and download duplicate documents if needed.
More Related Content
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TUO_HOWTO_DEALER_ ADMIN__Reports_QuickFilters_1.0
This document provides instructions for dealers on how to use the new Quick Filter feature in the TUO System reports to view orders placed within specific time periods. It outlines how to load a report, choose the quick filter from the dropdown to select a time frame such as today, yesterday, or the previous 7-60 days, and then view, download or print the filtered report results. The quick filter allows dealers to easily access order data for a given date range to help with order fulfillment, financial tracking, and product analytics.
Bulk order processing for Non LMD sellers
This document provides instructions for processing orders in bulk on the Orders tab of an online marketplace. It outlines a 17-step process for bulk order processing that involves downloading order details, creating shipping records, uploading IMEI/serial numbers if applicable, assigning couriers, downloading packing slips, and requesting pickups for bulk shipment marking. Key steps include filtering orders, creating shipping records in a CSV file with tracking numbers and couriers, uploading the file, uploading IMEI/serial number files if needed, assigning couriers in bulk, and marking bulk shipments for pickup. Assistance is available by raising a support ticket.
Order processing in bulk- Non-LMD
This document provides instructions for processing orders in bulk on the Orders tab of an online marketplace:
1. Download order detail CSV files containing order IDs and item IDs within a specified date range. For electronic products, also download and fill out a CSV with IMEI/serial numbers.
2. Create tracking numbers in a CSV and upload. For electronic products, also upload the IMEI/serial number CSV.
3. Download packing slips and retail invoices, package orders with instructions, and request pickup after marking 250 orders for shipment at a time.
20181217 self ship non lmd bulk
This document provides instructions for processing orders in bulk on the Orders tab of an online marketplace:
1. Download order detail CSV files containing order IDs and item IDs within a specified date range. For electronic products, also download and fill out a CSV with IMEI/serial numbers.
2. Create tracking numbers in a CSV and upload. For electronic products, also upload the IMEI/serial number CSV.
3. Download packing slips and retail invoices, package orders with required labeling, and request pickup before the specified timeline to avoid penalties.
4. Mark orders as shipped in bulk by selecting orders and clicking "Mark Bulk Shipment".
TUO_HOWTO_DEALER_Reporting_FulfillmentPDF_3.0
This document provides instructions for downloading PDF versions of fulfillment reports from a dealer dashboard. It outlines three steps: 1) logging in and accessing the reports page, 2) choosing and loading the desired report, and 3) clicking the print button to download the PDF file. It notes that some reports like the full report will automatically download while others require entering an email to send the file.
Catalogue management for Paytm Mall Shop
This document provides instructions for catalog management on an e-commerce platform, including how to change product statuses and prices individually or in bulk. It outlines the following key steps:
1. To change product statuses individually, click the Catalogue tab and activate or inactivate each product. To change statuses in bulk, select multiple products, download the inventory data, update the status column in the Excel file, and upload the file.
2. To edit quantities individually, click Catalogue, Edit Stock, and update each product. To edit quantities in bulk, follow the same process of selecting products, downloading data, editing the Excel file, and uploading the update.
3. To change prices individually, click Catalogue
Cancellation of orders
This document discusses how to cancel orders individually, in bulk, and check cancelled orders on an e-commerce platform. To cancel a single order, the user clicks "Confirm & Pack", then "Reject item" and selects a cancellation reason. To cancel multiple orders, the user selects orders, downloads them as a CSV file, then clicks "Bulk Cancel" and uploads the CSV file. Cancelled orders can be viewed on the "Orders" tab by selecting the "Cancelled" filter.
Cancellation of orders
In this module we will discuss :-
How can you cancel a single order?
How can you cancel orders in bulk?
How can you check cancelled orders?
How and when a seller receives the payment - Wholesale
The document discusses various aspects of the payment lifecycle for sellers, including when payments are transferred, how sellers can check their payments, reasons for delays in receiving payments, how to change bank details, and why a seller may receive a different payment amount than expected. Key details covered include payments being processed daily except holidays, payments being released the day after delivery, and tools to track orders and payments in the seller panel like settlements reports and order-wise payout reports.
Catalogue management for Paytm Mall shop
This document provides instructions for catalogue management on Paytm Mall, including how to change product statuses individually or in bulk, update stock quantities individually or through a bulk upload file, and update prices individually or through a bulk upload file. The key steps outlined are clicking the Catalogue tab, downloading inventory or price update files, editing the files to make changes, and uploading the edited files to update statuses, quantities, or prices in bulk. Guidelines are also provided on maximum/minimum prices and limits for price updates.
Catalogue management for Paytm Mall Shop
This document provides instructions for catalogue management on Paytm Mall, including how to change product statuses and update stock quantities individually or in bulk. It also outlines guidelines for updating product prices, such as maximum and minimum price limits. Sellers can activate or deactivate products by clicking tabs in their catalogue, or by downloading and editing an inventory file. They can also update prices one by one or by downloading, editing, and uploading a CSV file. The document includes examples of error messages received when limits on price changes are exceeded.
NTP Halo User Guide
The document provides instructions for using the NTP Halo electronic health and safety support system. It explains that the system is intuitive to use with basic IT skills. It then outlines how to log in, access the document library and filing cabinet sections. The document library contains legislation, procedures, guidance and forms, while the filing cabinet allows uploading and storing organization's documents. The summary also states that the system aims to provide up-to-date health and safety information and a secure platform for document storage and review.
NTP Halo User Guide
The document provides guidance on using the NTP Halo electronic health and safety support system. It outlines how to log in, navigate the system, access resources in the document library and filing cabinet, and upload documents. Key features of the system include an intuitive interface, health and safety procedures and guidance documents, and a secure location to store and review organizational documentation. The goal is to provide up-to-date information and a platform for managing documentation to support health and safety compliance.
Edit stock and status
This document discusses how to edit product stock and status individually and in bulk on an e-commerce platform. It provides step-by-step instructions for editing stock one by one or downloading a CSV file to edit stock quantities and status for multiple products at once. The file can then be uploaded to update the stock and status of products in the system in bulk.
Catalogue management for Paytm Mall Shop
This document provides instructions for catalogue management on Paytm Mall, including how to change product statuses individually or in bulk, update stock quantities individually or through a bulk upload file, and update prices individually or through a bulk upload file. The key steps outlined are clicking the Catalogue tab, downloading inventory or price update files, editing the files to make changes, and uploading the edited files to update in bulk. Guidelines are also provided on maximum/minimum prices and bulk editing limits.
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This document provides instructions for processing orders in bulk on the Orders tab of an online marketplace. The key steps include:
1. Downloading order details and tracking numbers in CSV format to import bulk order data.
2. Uploading tracking numbers, IMEI/serial numbers (for electronic products), and carrier assignments in CSV files.
3. Downloading packing slips and invoices to include in shipments.
4. Requesting pickup of bulk orders marked as shipped to be picked up by carriers.
Steps to process orders in bulk for Self ship
This document provides instructions for processing orders in bulk on the Orders tab of an online marketplace. The key steps include:
1. Downloading order details and tracking numbers in CSV format to import bulk order data.
2. Uploading tracking numbers, IMEI/serial numbers (for electronics), and carrier assignments in CSV files.
3. Downloading packing slips and invoices to include in shipments.
4. Requesting carrier pickups after packaging orders and marking them as shipped in batches of up to 250.
Bulk order processing for LMD sellers
This document provides step-by-step instructions for processing orders in bulk using the Orders tab on the Paytm Mall platform. The key steps include downloading an order detail CSV file, filling it with order IDs and item IDs, uploading the file to assign couriers in bulk, downloading a packing slip PDF to request pickup, and monitoring order status updates. The process allows merchants to process up to 5,000 orders at once for bulk order fulfillment.
Steps to process orders in bulk for NonLMD sellers
This document provides instructions for processing orders in bulk on the Orders tab of an online marketplace. The key steps include:
1. Downloading order details and tracking numbers in CSV files from the Confirm & Pack tab.
2. Uploading tracking numbers, IMEI/serial numbers (for electronic products), and courier assignments via CSV files.
3. Downloading packing slips and requesting pickups for up to 250 orders per page.
4. Marking orders as shipped and checking shipped and delivered order statuses.
Steps to process orders in bulk - NonLMD - Wholesale
This document provides instructions for processing orders in bulk on the Orders tab of an online marketplace. The key steps include:
1. Downloading order details and tracking numbers in CSV files, filling in additional fields, and uploading the files.
2. Downloading and uploading an IMEI/serial number file for electronic products.
3. Assigning couriers in bulk by uploading a CSV file.
4. Downloading packing slips and invoices, including instructions for packaging orders for shipment according to the marketplace's guidelines.
5. Marking up to 250 orders as shipped in bulk per page by selecting them and clicking "Mark Bulk Shipment".
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More from Paytm
automobiles order processing_english
This document discusses the order processing steps for automobiles. It outlines the order lifecycle from when a customer places an order through delivery. The key steps are:
1) Processing the order by acknowledging, entering courier details, and uploading documents.
2) Marking the order as shipped once handed over to the courier.
3) Checking the status of shipped and delivered orders.
4) Verifying the uploaded documents by order ID.
multiple items order processing (lmd) multiple shipments
This document provides instructions for sellers on Paytm Mall to process orders with multiple items that require multiple shipments. It covers confirming such orders, identifying them, packing items, requesting pickups, and checking shipped and delivered orders. Sellers can process multiple item orders by confirming each item, packing all items together, and requesting pickup once ready. They can view shipment status on the "Shipped" and "Delivered" tabs and download duplicate documents if needed.
single item order processing (lmd) multiple shipments
1. The document discusses the process of handling single item orders with multiple shipments through Paytm Mall's logistics partners. This includes confirming orders, packing orders, requesting pickups, and tracking shipped and delivered orders.
2. Paytm Mall offers sellers the ability to use their logistics partners for fulfillment. This provides benefits like flat shipping rates nationwide, easy tracking, and automated payouts.
3. The key steps for processing a single item order are confirming the order details, packing the item, requesting a pickup by providing packaging details, and then tracking the order status. Sellers can also download duplicate documents like packing slips or manifests.
how to cancel an order
This document discusses how to cancel orders individually or in bulk on an e-commerce platform and check cancelled orders. It provides the following steps:
1. To cancel a single order, select the order and choose a cancellation reason from a dropdown menu before confirming cancellation.
2. To cancel orders in bulk, download a CSV file of selected orders, upload it after choosing a cancellation reason, and confirm cancellation.
3. To check cancelled orders, go to the Cancelled tab under Orders and view orders cancelled by the merchant or customer along with order details and status.
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This document provides an overview of order management on an e-commerce platform. It discusses the orders tab interface, order types and stages, service level agreements (SLAs) for order fulfillment, and penalties for SLA breaches and order cancellations. The orders tab allows sellers to view, filter, and manage orders by status. Orders can be single-item or multiple-item. SLAs define the standard and expedited timelines for order shipping. Penalties of 3-7% of the order value are charged for late shipping or cancellations beyond grace periods. Tracking tools help sellers monitor SLA compliance and avoid financial penalties.
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This document discusses how sellers can track order returns on their panel. It explains how to check cancelled orders, returns before delivery, and returns after delivery. For cancelled orders, sellers can view order details and download order files. For returns before delivery, sellers can filter orders by date or status. For returns after delivery, sellers can view orders by status like approved, picked, or returned, and raise disputes. The document provides guidance on tracking return order statuses and details.
Tracking returns
This document discusses how sellers can track order returns on their panel. It explains that sellers can check cancelled orders by going to the Orders tab and selecting Cancelled. Returns before delivery can be found under the Returns tab by clicking on Returns before delivery. Returns after delivery are also under the Returns tab, with the status changing as the return progresses from Approved to Picked to Returned. Sellers are able to filter and download order details to track returns on their seller panel.
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This document discusses Paytm Mall's Seller Assurance Program (PSA), which protects sellers from losses due to product returns. It outlines the cases where sellers can file PSA claims, such as damaged, missing, or wrong products. Sellers must submit supporting documents like product photos within 48 hours of receiving a disputed return. The document provides instructions for filing a PSA claim in the seller panel by clicking on tabs for returns and raising disputes. It also lists timelines for resolving different types of return issues under the PSA.
Tracking returns - Wholesale
1. To track returns before delivery, sellers can check the Returns Before Delivery tab to view orders cancelled by customers before products are delivered. Order status options are Return Initiated and Return Delivered.
2. To track returns after delivery, sellers can check the Returns After Delivery tab. They can filter orders by date, order ID, item ID, etc. and view order status in stages like Approved, Picked, and Returned.
3. Sellers can view full order details, download order CSVs, and check parent order IDs for partial returns from these return tracking tabs.
PSA guidelines - Wholesale
This document discusses Paytm Mall's Seller Assurance Program (PSA), which protects sellers from losses due to returns. It outlines the process for filing a PSA claim within 48 hours of a disputed return. Sellers can file claims for delayed delivery, damaged/missing items, wrong items, or lost products. Claims require supporting photos/videos. To file a claim, sellers access the Returns tab and click "Raise Return Dispute" to submit details and attachments about the disputed item. The document also lists turnaround times for raising queries about different types of return issues.
PSA guidelines - Wholesale
This document provides information about Paytm Mall Seller Assurance (PSA) which protects sellers in the event of return damages or losses. It outlines the cases where a PSA claim can be raised such as delayed delivery, damaged products, missing items, or wrong products. It describes the process for raising a PSA claim through the seller panel by clicking on the Returns tab and filling out a ticket submission form along with required documentation. Finally, it lists the turnaround times (TATs) for raising queries for different types of return issues.
Tracking returns - Wholesale
This document discusses how sellers can track product returns on their panel before and after delivery. It provides steps to check returns before delivery by going to the Returns tab and clicking on Returns before delivery. It also explains how to check returns after delivery by going to the Returns tab and clicking on Returns after delivery to view returns by status such as Approved, Picked, Returned, and All. The document provides guidance on filtering returns by date and other criteria and describes the various return stages visible to sellers on the returns panels.
Managing returns - Wholesale
1. The document discusses managing returns by defining what returns are, the types of returns, reasons for returns, and how to manage returns.
2. It defines returns as orders that are cancelled and sent back by customers, which can be returns before or after delivery.
3. It provides tips for reducing returns such as providing detailed product descriptions and packaging and processing orders on time.
FC - Check your sellable and non sellable inventory - Hindi
FC - Check your sellable and non sellable inventory - Hindi
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Manage your working hours and weekly holiday - wholesale
This document discusses how to manage working hours, weekly holidays, and scheduled holidays for warehouses on the Paytm Mall seller panel. Sellers can log into their panel, select a warehouse, and edit the working hours, weekly holiday, or apply for scheduled holidays by following the steps outlined. Changes to working hours or weekly holidays will apply to new orders the next day, while sellers must give at least 7 days notice for scheduled holidays and can have a maximum of two holidays per month.
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FC - Check your sellable and non sellable inventory - Hindi
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File center overview
- 1. File Center Overview In this module, we will discuss: 1. What is File Center and its benefits? 2. How can you access the File Center in seller panel?
- 2. BenefitsDefinition A file center is a storehouse of all the files downloaded/ uploaded by you on the seller panel Repository of historical reportsActive report status providedYour access doesn’t get blocked More organized file management system Very useful for large reports like payouts, orders, catalogue, etc There is no restriction on the file size that you download What is a File Center and how is it beneficial for you?
- 3. Click on File Center1 1 Please follow these steps to access the file center - 2 2 View all the reports that you have downloaded or uploaded What is a File Center and how is it beneficial for you?
- 4. What is a notification pop-up? List of recent downloaded/ uploaded files 1 A notification pop-up displays recent downloaded/uploaded file Click here to view all the reports at file center 2 1 2
- 5. What reports can you access via File Center? Catalogue related reports Catalogue related reports such as inventory, status and price update via CSV can be viewed in catalogue tab Order related reports The order related reports such as packaging slips and manifests can be viewed in the orders tab Payments related reports Payment related such as consolidated Payout, order wise payout report for specific date frames of expected payouts and GST report can be viewed in the payments tab
- 6. Click on the Catalogue tab1 Please follow these steps to view Catalogue reports - 2 Download/Upload catalogue related reports from the dropdown 1 2 What is the process to download Catalogue related report?
- 7. Here, you can download the relevant report 3 3 What is the process to download Catalogue related report?
- 8. Click on File Center4 4 You can also view the catalogue reports in the File Center tab 5 Here, you can download/view the status of the report 5 What is the process to download Catalogue related report?
- 9. Click on the Orders tab1 Please follow these steps to download the orders report - 2 Download/Upload order related reports from the dropdown 1 2 What is the process to download the Orders related report?
- 10. Here, you can view/download the relevant report 3 3 What is the process to download the Orders related report?
- 11. Click on the File center tab4 4 You can also view the orders report in the File Center tab 5 Here, you can download/view the status of the report 5 What is the process to download the Orders related report?
- 12. Click on the Payouts to download the report1 Please follow these steps to download the payments related report, here it is - 2 Download / Upload order related reports from the dropdown 1 2 What is the process to download the payments related report?
- 13. Here, you can view/download the relevant report 3 3 What is the process to download the payments related report?
- 14. Click on the File Center4 4 You can also view the payments report in the File Center tab 5 Here, you can download/view the status of the report 5 What is the process to download the payments related report?
- 15. Thanks everyone! For any query, please raise a ticket on Support