How to Field Test Forms, Instructions & Web Content Good field-testing requires a different way of thinking. Instead of explaining, you listen. Instead of helping, the group helps you understand what they see and don't see. Once you grasp this, your writing will never be the same. Join this seminar to learn how to do your own field tests. Requirements: Submit a 1 or 2 page document/content you would like to have tested. Highlight on that document the 3 most important things you want your reader to know. Then come to our workshop, and learn how to:
Draft an instrument designed to give voice to your readers,
Recruit FT participants,
Train your testing team, and
Conduct the test and report your data.
Speaker Maria Mindlin
By Transcend
To secure admission in the US, you need to prove your efficiency in standardised English tests like TOEFL and IELTS. These tests assess your English comprehensively, from all possible aspects, i.e. Reading, Writing, Listening and Speaking.
You may be good at writing but you may not be able to speak. You may be a good speaker but struggle with understanding American accent. Being weak in any single aspect can impede even very good candidates.
In CareerGOD’s 4th webinar titled “How to score 100+ in TOEFL” from the 5-day webinar series ‘Experts’ Speak: Demystifying US Admissions’, ace experts from ELT (English Language Training) industry will guide you on building colloquial as well as formal English skills to score high in TOEFL and excel in your studies in the US.
Visit www.careergod.com for more info.
PPP SHOWING CANDIDATES THE EXAM FORMAT: THE DIFFERENT PAPERS (READING, WRITING, LISTENING AND SPEAKING) AND PARTS OF EACH ONE, A SHORT EXPLANATION OF WHAT EACH PAPER IS ABOUT AND SOME PRACTICAL EXAMPLES OF THE ACTUAL CAMBRIDGE EXAM.
This webinar will review online intake, what it is, how it fits in the delivery of legal services continuum, and share two models of how two different programs have implemented it. Our examples from WA and NH will cover how online intake overlaps with telephonic intake and in person intake and how these programs manage online intake to promote access to legal services. We will then discuss the nuts and bolts of what legal non-profits need to be aware of and know before they start an online intake from a technology point of view. We will wrap up with an example of how to use intake data to facilitate and support regional resource allocation and collaboration across agencies as a way to promote systemic regional advocacy and effective resource allocation. The training will be helpful for those considering online intake projects, or for groups already doing online intake who are looking for examples/ideas of how other groups are maximizing the potential of online intake and its fruits. Attendees are strongly encourages to review prior online intake presentations available at (http://lsntap.org/Internet_Intake_Webcasts) as background, but not required.
To secure admission in the US, you need to prove your efficiency in standardised English tests like TOEFL and IELTS. These tests assess your English comprehensively, from all possible aspects, i.e. Reading, Writing, Listening and Speaking.
You may be good at writing but you may not be able to speak. You may be a good speaker but struggle with understanding American accent. Being weak in any single aspect can impede even very good candidates.
In CareerGOD’s 4th webinar titled “How to score 100+ in TOEFL” from the 5-day webinar series ‘Experts’ Speak: Demystifying US Admissions’, ace experts from ELT (English Language Training) industry will guide you on building colloquial as well as formal English skills to score high in TOEFL and excel in your studies in the US.
Visit www.careergod.com for more info.
PPP SHOWING CANDIDATES THE EXAM FORMAT: THE DIFFERENT PAPERS (READING, WRITING, LISTENING AND SPEAKING) AND PARTS OF EACH ONE, A SHORT EXPLANATION OF WHAT EACH PAPER IS ABOUT AND SOME PRACTICAL EXAMPLES OF THE ACTUAL CAMBRIDGE EXAM.
This webinar will review online intake, what it is, how it fits in the delivery of legal services continuum, and share two models of how two different programs have implemented it. Our examples from WA and NH will cover how online intake overlaps with telephonic intake and in person intake and how these programs manage online intake to promote access to legal services. We will then discuss the nuts and bolts of what legal non-profits need to be aware of and know before they start an online intake from a technology point of view. We will wrap up with an example of how to use intake data to facilitate and support regional resource allocation and collaboration across agencies as a way to promote systemic regional advocacy and effective resource allocation. The training will be helpful for those considering online intake projects, or for groups already doing online intake who are looking for examples/ideas of how other groups are maximizing the potential of online intake and its fruits. Attendees are strongly encourages to review prior online intake presentations available at (http://lsntap.org/Internet_Intake_Webcasts) as background, but not required.
Getting Started with Microsoft CRM xRM4NDIS 2016David Blumentals
Demonstrating the power and flexibility of the Microsoft Dynamics CRM platform, this guide shows you how to:
Find your work areas in xRM4NDIS
Work with enquiries, clients and carers, perform assessments, manage medications, create service plans, schedule services and make service bookings
Enter data quickly and easily
Place calls, send email and take notes
Check the disabilities, support needs, recent assessments and incidents of a client
Explore the resource planning, budget planning, time tracking, approval and invoicing manager features
And get up and running quickly with Microsoft CRM/xRM4NDIS – extended Relationship Management for disability service providers
In the webinar that these slides go with we explore different approaches to integrating user testing into the development of legal content for diverse audiences. Examples include user testing in the following contexts: the development of a website and mobile app in the immigration sphere, the rollout of a pro bono mobilization website, content development for a statewide website, and enhancements to user experience when navigating online forms for courts.
15 Tools & Techniques To Increase The Success Of Your Content MarketingEmarketeers
In light of Google's algorithm updates over the past few years, content marketing has become one of the most ubiquitously discussed strategies in digital. It is considered so important, that Seth Godin famously claimed "content marketing is the only marketing left".
During this webinar, Kelvin Newman, reveals 15 tools and techniques that will have a positive impact on your content marketing performance.
Learn how municipal lawyers should approach eDiscovery. It's no longer just handing over documents to your outside counsel. eDiscovery has become a challenge that requires coordination, collaboration, and planning.
In this webinar, hosted by Carswell and Clio, learn:
1. How eDiscovery knowledge brings value to legal departments and reduces eDiscovery costs
2. Best practices for managing eDiscovery
3. Managing litigation holds and discovery requests
4. Effective partnerships with general counsel – In-sourcing vs. outsourcing or hybrid model
5. How to use eDiscovery tools for document review
Microsoft CRM xRM4Legal 2014 Introduction and DemonstrationDavid Blumentals
Extended Relationship Management for law firms, powered by Microsoft Dynamics CRM 2013 – over 4 million users globally, 35,000+ firms
Rollout in days with over 250 legal customizations pre-configured, ready-to-use, managing key clients, cross-sell, referrals & private clients
Integration options with major (bulk) email, PMS & DMS systems
A centralized approach to list management & BD (single click access)
Defined (data) quality standards & processes
Engages partners & staff with easy access & visibility of relationship connections, firm & practice performance
Allows fee earners easy access & update of records with critical BD info (for guaranteed user adoption) – via Outlook and mobile device
These slides go along with the video here. https://www.youtube.com/watch?v=fCRpTr7SdRg
Credit goes to
Tim Ng, Legal Aid Association of California
Jenny Singleton, Minnesota Legal Services State Support
Jessie Posilkin, Legal Services Corporation
Anna Hineline, LawNY
Jillian Theil, Pro Bono Net
This training will cover the Legal Services Corporation Baselines: Technologies That Should Be in Place in a Legal Aid Office Today (Revised 2015). Topics will include:
FTE Technology Staff
Budgets
Case Management System
Security
Training
Communications
Bring Your Own Devices (BYOD)
The baseline document can be found here.
http://lsntap.org/sites/all/files/LSCTechBaselines-2015.pdf
Using Google Analytics and Google Adwords
Talley Wells, Atlanta Legal Aid Society, Inc
Mark Sherman, Nehmedia, Inc
Jillian Theil, Pro Bono Bet
An introduction to using Google Analytics and AdWords to improve your online presence.
Shift your legal operations into HIGH GEAR: A maturity model based on recent ...Amber Calderon
Contact Mitratech today to find out how we can break down the barriers between legal, compliance, and operational risk with transparency, predictability, and control. www.mitratech.com
By Idealware—Your senior staff and board of directors can benefit from the ability to view high level metrics for your organization, but it’s not obvious how to easily pull such a thing together. We'll outline what has worked for other organizations to define the metrics that should be tracked, strategies for compiling data from different systems, and then possibilities for putting it all together into a visual dashboard.
For many new legal operations professionals, developing meaningful KPIs for the law department is a top goal. Many GCs and CLOs are looking to prove the value of the legal function to the business. Not sure how to get started? Read on for practical tips and useful resources.
2016 State of Financial Presentations Survey ReportDave Paradi
What do audiences think of financial presentations? The results of this survey in March 2016 tell presenters of financial information what annoys the audience and gives suggestions on how financial presentations can be more effective.
This unit considers how to build rapport quickly, be personable and genuine, and how to engage participants in the presentation. What are ingredients of trust building? We will explore asking questions, using benefit language, and active listening.
Jon Rubin & Katherine Spivey - User-Useful Government Websites: Intersection ...Plain Talk 2015
Presented by Jonathan Rubin, MA, & Katherine Spivey, MA, on March 13, 2015 at the fifth Center for Health Literacy Conference: Plain Talk in Complex Times.
In this webinar we discuss some of the things that need to be taken into consideration when making your website accessible in languages other than English. We spend a good amount of time going over the challenges and benefits of increasing accessibility and discuss the role machine translation.
This course is for students who are learning English and who are interested in finding out more about Political Vocabulary and improving their English language skills.
Want people to understand your apps, sites, information? Write and design it in plain language so they can find, understand and use it. (Talk at Code for America, 22 Aug 2014)
Effective Public Speaking for Police OfficersJean Reynolds
There are many good reasons for you to develop your public speaking skills. A law enforcement career provides many opportunities to talk with the media and the public. You'll build confidence - and be well prepared for career advancement.
Feel free to use this as a starting point for your project proposa.docxlmelaine
Feel free to use this as a starting point for your project proposal. Remove the first page with instructions and submit the rest filled out.
1. Select a business/corporation or industry that you are interested in or would potentially like to have a career in one day.
2. Identify a specific variable of interest (the one dependent variable – Must be Numeric!) for the business/corporation/industry of your choice. Think about what other variables (independent variables…at least 9 more) you believe would affect, predict or have a relationship with your chosen variable. Select a minimum of 10 total variables to examine: 2 to 4 must be categorical and at least 2 must be continuous (numeric).
3. Develop a point of view and articulate it…”I am working with a group of investors that want to invest in corn farms, so we will do some data analysis to find out what state would be the best state to start farming for corn.”
4. Find a resource(s) where you can gather data points about your variables for your chosen business/corporation/industry. These data points cannot be time points or over time - they must be the same year (or close) for all the variables you are using for your project.
5. Write up your Project Phase I paper.
a. The paper should be a ONE PAGE paper and written for a decision-maker of the business/corporation/industry you selected (Dear corn farmers association…)
b. Include a description of the business/corporation/industry you chose for your project.
c. Include a brief description of all your independent variables (minimum of 9, this would be great as a chart) and your dependent variable (the most important one you care about).
d. Please make sure to use proper grammar and punctuation
e. List your resources (where you found information and that will be used for data collection – use correct APA style). There must be at least 3.
In each place, remove the instructions/examples and put in your own work.
Project Proposal
Subject: In this section write a bit about what you see as the subject of your project.
Audience: Who is receiving the results of your analysis.
Point of view: Why are you producing your analysis? Why would the audience above care?
Proposed Variables:
Name
Dependent or
Independent
One dependent at least 9 independent
Type
Numerical or
Categorical or
Binary
Description
Define what this variable is and what it measures.
Observations: What will each row represent. Think states or companies or countries or some something of the like. You will need 50 of them. They should not be 50 points in time.
Sources: (one place where you can get data and at least 2 places you used to learn more about your topic) List in APA style for web sites/data sources. Here is a cool web site for web citations.
Project Proposal (Filled in Example)
Subject: Poultry farming by state in the US
Audience: This report will be for the Poultry Farmers Association (I made this up).
Point of view: By ...
Exercise 10.1 Nonprofit Lobbying Section A Getting Starte.docxrhetttrevannion
Exercise 10.1 Nonprofit Lobbying
Section A: Getting Started
Read the following excerpt from an interview transcript. Code the data using
your list of preset codes identified in question one of this exercise. You may
code the data by using the comment feature in Word. If additional codes
emerge, note them on your list of codes and provide a definition for each
new code.
INTERVIEWER: I am going to record our conversation so that I can
actually pay attention to what you’re saying and then can
actually listen rather than scribble notes. Is that okay with you?
RESPONDENT: Okay. I give my permission to be audio-taped.
INTERVIWER: Thank you. And if you could just state your full name and
your title for the recording, and then we can go ahead and get
started.
RESPONDENT: Okay. I‘m Stephanie Martine. I’m executive director of
Family Service Nonprofit in South Raleigh, North Carolina.
INTERVIEWER: Okay, thank you. What we’d like to do today is to just
have a brief conversation with you about the status of nonprofit
lobbying and advocacy. We wanted to start off the conversation
by asking, when I say “nonprofit lobbying and advocacy,” what
comes to mind for you?
RESPONDENT: I guess it’s making sure that the laws are supportive of
nonprofit agencies in the United States.
INTERVIEWER: And is there a difference between lobbying and advocacy
as you see it?
RESPONDENT: [Pause] Lobbying deals more with the laws. Advocacy
would be more dealing with rights.
INTERVIEWER: Okay. And does your organization, as you think about what
you do, do you feel like you engage in lobbying and advocacy?
RESPONDENT: No.
INTERVIEWER: Okay. And what keeps you from doing that?
RESPONDENT: We’re a very small agency. We have all part-time staff.
INTERVIEWER: Okay, what’s the size of your organization?
RESPONDENT: We have four part-time staff.
INTERVIEWER: And your position is also part-time?
RESPNDENT: Yes.
INTERVIEWER: And so it’s really a time issue for you?
RESPONDENT: Yeah, any extra time I have I’m writing grant proposals to
keep going. [Laughter]. I feel like I just run to keep my head
above water. And I think our board has a fear of being
misquoted, misrepresented, and so there’s an attitude of “stay
under the wire” there. [Laughing].
INTERVIEWER: So fear is a major issue?
RESPONDENT: And then there’s also a fear that if we publicize what we do
too much we don’t want to create waiting lists. We don’t want to
be in a position where we have more demand for our services
than we have services available.
INTERVIWER: What would make it easier for you?
RESPONDENT: Hmmm…to make things as quick and easy as possible for
people to respond to, adding your name to a petition is easier
than sitting down and writing your own letter and sending it.
Even when somebody sends you a prewritten letter sometimes
that’s even hard. Whereas if I can.
Since the early 2010s, LSC and other funders have encouraged legal aid programs to create multilingual materials and make their online tools available in languages represented in their states. A two-part miniseries will review best practices and tools that are available to expedite the creation of online materials for Limited English Proficient (LEP) communities, and focus on activities and strategies to make sure those materials are well used and known among LEP communities in those regions. The first session will focus on reviewing the elements of creating strong LEP materials within budget. It will cover sharing tech tools that can be used to expedite LEP content creation, choosing materials that are relevant to that particular language community, LEP outreach, and more. The second series review LSC TIG-funded projects funded from 2010-2014 -- when LSC made language access a priority for TIG grants -- and share the success and lessons learned from language access projects.
This is the first part of the series.
You can register for the event below:
https://register.gotowebinar.com/register/7563980681492662273
In this webinar we examine the true cost of free looking beyond upfront costs and into implementation and support costs. From there we look at some of the existing free tools and how they stack up to some of the more expensive alternatives.
In this webinar we rapidly go through 50 different tech tips covering everything from tools for developers to ways to optimize your Amazon purchases.
You can watch the webinar that these slides were used in here.
https://youtu.be/fKpPP4vK-x8
In this video we talk about what US is and how to gather information to make a good one with the help of two case studies.
You can find the video that goes with this here https://www.youtube.com/watch?v=nK9LHXa8x7A
For the past few years British Columbia has been working on the Civil Resolution Tribunal, an online tribunal dedicated to help resolve small claims(<$5000) and condominium disputes. Now two people that have worked in depth on the project, Darin Thompson and james Anderson, share more information about their project.
Changing trends in the nature of pro bono work, user expectations, and adoption of mobile devices are driving the need to rethink what types of recruitment tools and substantive resources are most effective for volunteers. At the same time, technology is allowing legal aid programs to provide more comprehensive support to volunteer attorneys in “on the go” settings such as clinics, outreach settings, and in court. In 2017, several new LSC-funded initiatives will launch in response to these trends and opportunities.
These slides give a quick overview of the different products that make up Office 365. These slides go with this presentation.
https://www.youtube.com/watch?v=oKXAehmlAPo
You can see the presentation that went with these slides here. https://www.youtube.com/watch?v=jgUahPdqF8Y
Referenced in the presentation is the Principles and Best Practices For Access Friendly Court Electronic Filing, that can be found here. https://www.courts.mo.gov/file.jsp?id=45503
Micheal Green - JustTech
Mary O'Shaughnessy - Her Justice
Sart Rowe - LSNTAP
In this webinar we look at what phishing is, how it impacts legal aid organizations, and how to take steps to reduce the likelihood and impact of getting hit with an attack.
These slides go with the webinar linked below, in it we go over the topics covered in the slides and answer a few questions from people attending the live session.
http://lsntap.org/blogs/creating-technology-disaster-plan
this slides go with the webinar linked below. In it we discuss some of the things you need to consider and methods to use when looking into upgrading your systems.
https://youtu.be/TK8F-oLXZTw
These are the slides that go with the tech baseline presentation linked below, and the document we are referencing is just below that.
https://youtu.be/kB3YkM0z5CY
http://www.lsc.gov/sites/default/files/TIG/pdfs/LSC-Technology-Baselines-2015.PDF
Anyone handling sensitive information in this day and age needs to to have a solid security setup and a plan for when something goes wrong. This webinar aims to get you looking at your security with fresh eyes and give you an outline of an action plan.
Military Commissions details LtCol Thomas Jasper as Detailed Defense CounselThomas (Tom) Jasper
Military Commissions Trial Judiciary, Guantanamo Bay, Cuba. Notice of the Chief Defense Counsel's detailing of LtCol Thomas F. Jasper, Jr. USMC, as Detailed Defense Counsel for Abd Al Hadi Al-Iraqi on 6 August 2014 in the case of United States v. Hadi al Iraqi (10026)
NATURE, ORIGIN AND DEVELOPMENT OF INTERNATIONAL LAW.pptxanvithaav
These slides helps the student of international law to understand what is the nature of international law? and how international law was originated and developed?.
The slides was well structured along with the highlighted points for better understanding .
WINDING UP of COMPANY, Modes of DissolutionKHURRAMWALI
Winding up, also known as liquidation, refers to the legal and financial process of dissolving a company. It involves ceasing operations, selling assets, settling debts, and ultimately removing the company from the official business registry.
Here's a breakdown of the key aspects of winding up:
Reasons for Winding Up:
Insolvency: This is the most common reason, where the company cannot pay its debts. Creditors may initiate a compulsory winding up to recover their dues.
Voluntary Closure: The owners may decide to close the company due to reasons like reaching business goals, facing losses, or merging with another company.
Deadlock: If shareholders or directors cannot agree on how to run the company, a court may order a winding up.
Types of Winding Up:
Voluntary Winding Up: This is initiated by the company's shareholders through a resolution passed by a majority vote. There are two main types:
Members' Voluntary Winding Up: The company is solvent (has enough assets to pay off its debts) and shareholders will receive any remaining assets after debts are settled.
Creditors' Voluntary Winding Up: The company is insolvent and creditors will be prioritized in receiving payment from the sale of assets.
Compulsory Winding Up: This is initiated by a court order, typically at the request of creditors, government agencies, or even by the company itself if it's insolvent.
Process of Winding Up:
Appointment of Liquidator: A qualified professional is appointed to oversee the winding-up process. They are responsible for selling assets, paying off debts, and distributing any remaining funds.
Cease Trading: The company stops its regular business operations.
Notification of Creditors: Creditors are informed about the winding up and invited to submit their claims.
Sale of Assets: The company's assets are sold to generate cash to pay off creditors.
Payment of Debts: Creditors are paid according to a set order of priority, with secured creditors receiving payment before unsecured creditors.
Distribution to Shareholders: If there are any remaining funds after all debts are settled, they are distributed to shareholders according to their ownership stake.
Dissolution: Once all claims are settled and distributions made, the company is officially dissolved and removed from the business register.
Impact of Winding Up:
Employees: Employees will likely lose their jobs during the winding-up process.
Creditors: Creditors may not recover their debts in full, especially if the company is insolvent.
Shareholders: Shareholders may not receive any payout if the company's debts exceed its assets.
Winding up is a complex legal and financial process that can have significant consequences for all parties involved. It's important to seek professional legal and financial advice when considering winding up a company.
In 2020, the Ministry of Home Affairs established a committee led by Prof. (Dr.) Ranbir Singh, former Vice Chancellor of National Law University (NLU), Delhi. This committee was tasked with reviewing the three codes of criminal law. The primary objective of the committee was to propose comprehensive reforms to the country’s criminal laws in a manner that is both principled and effective.
The committee’s focus was on ensuring the safety and security of individuals, communities, and the nation as a whole. Throughout its deliberations, the committee aimed to uphold constitutional values such as justice, dignity, and the intrinsic value of each individual. Their goal was to recommend amendments to the criminal laws that align with these values and priorities.
Subsequently, in February, the committee successfully submitted its recommendations regarding amendments to the criminal law. These recommendations are intended to serve as a foundation for enhancing the current legal framework, promoting safety and security, and upholding the constitutional principles of justice, dignity, and the inherent worth of every individual.
Responsibilities of the office bearers while registering multi-state cooperat...Finlaw Consultancy Pvt Ltd
Introduction-
The process of register multi-state cooperative society in India is governed by the Multi-State Co-operative Societies Act, 2002. This process requires the office bearers to undertake several crucial responsibilities to ensure compliance with legal and regulatory frameworks. The key office bearers typically include the President, Secretary, and Treasurer, along with other elected members of the managing committee. Their responsibilities encompass administrative, legal, and financial duties essential for the successful registration and operation of the society.
2. Maria’s Background
– 25 years at Transcend, an agency that specializes in Plain English
and certified translations.
– Lead author on the first (and so far only) quantitative test of
Comparative Readability Study of Plain Language Court Forms in the
U.S. (Scribes Journal of Legal Writing, 2005)
– Drafted and tested plain English documents for legal aid agencies
and courts in 20+ states.
– Readability instructor, UC Davis Law School, under Professor
Richard Wydick (author of Plain English for Lawyers).
– Edited Bryan Garner’s Redbook text on visual accessibility.
TIG Grant 15007
4. Why field test?
You want as many people as possible to
read & understand the legal information you provide.
The feedback you get from FT helps you achieve
this goal.
TIG Grant 15007
5. TIG Grant 15007
FT / FG is your opportunity to collect data and hopefully….
“Data-Driven Lexicon”
You are listening!
What words do they find easy or hard?
What do they prefer?
6. Findings are based on what you hear and understand
Other options:
Fairly quick, reasonably inexpensive, extremely
instructive!
Observations, interviews, chats, focus groups
TIG Grant 15007
Focus Group Testing is one Kind of
Qualitative Testing
7. Record & Share Your Readers’ Preferences
TIG Grant 15007
Track writing styles, words, images they prefer.
Let your writing be guided by your readers’ preferences and reading
proficiency.
“I used to know how to write; then I went to law school.”
8. Must-Have Resource
TIG Grant 15007
Focus Group Kit:
1 – Guidebook
2 – Planning
3 – Developing Questions
4 – Moderating
5 – Recruiting
6 – Analyzing & Reporting
Cost for all 6: $15-$50
9. Goals for Today’s Webinar
You will learn:
1 How to Prepare Your Instrument (Script)
2 How to Recruit Participants
3 How to Train Your FG Team
4 How to Conduct Your FG Testing
5 How to Report Your Data
TIG Grant 15007
11. TIG Grant 15007
Template as a Starting Point
You don’t have to reinvent the wheel!
You see why we ask certain questions
When we all use similar formats, we can talk apples – to – apples.
You won’t commit the sin of running LONG!
You’ll see examples of open questions
12. Instrument Collects Data from
basic Categories
1. An introduction
2. Content questions
3. Language questions
4. Likes and Dislikes
5. Title
6. Other suggestions
13. How many questions?
Researchers say no more than 12.
Reasons:
- Time is limited. You don’t want to rush
through the great questions you have!
- Ideal time is 1 hour, maybe 1.25 hours.
People get tired, restless.
Having 12 questions also means you really
have to focus on your main goals.
TIG Grant 15007
14. Developing An Instrument
Your task:
Look at your text. Highlight the areas
you most want the readers to learn.
Target those areas for questions.
Let’s see some examples.
TIG Grant 15007
15. You have language rights!
The law says most public offices must give you services in
your language. Public offices must not send you away
because of your language, or ask you to bring your own
interpreter.
You have the right to a free interpreter who will keep your
information private. Ask for an interpreter at:
· Schools
· Courts
· Hospitals and doctor’s offices
· Police
· Government services
· Some housing authorities
Show the card below to ask for:
· a free interpreter, and
· written information in your language
What if they do not give me an interpreter?
Call or text the Language Access Coalition: 617 xxx-xxxx, or
Call your local legal aid office.
– Cut here – Show this card to ask for an interpreter.
I speak _________. I need an interpreter to talk to you.
Title VI of the Civil Rights Act says I have the right to an
interpreter and information in my language.
Questions?
Talk with your supervisor or look to your agency’s language
access policy. If you cannot give me an interpreter, contact the
Language Access Coalition.
Call or text: 617-xxx-xxxx (for English ) or 617 xxx-xxxx (target
language)
Target language translation will
print on this side of page (Use as
flyer, or half sheet w/ translation on
back)
Bottom area to be cut
off and used as a
card.
TIG Grant 15007
16. How to Start
TIG Grant 15007
Introduction:
My name is <name>, and I work for Transcend. We are a
company that helps make information easier for people to
use. I am here today with my co-worker, <Name>. She will
listen to your answers and make notes. This helps us to
remember all of your suggestions!
Today we need your help with a flyer. We want to know what
you think about it and learn how we can make it better.
We really want your honest opinions. It’s OK to say
anything, even if it’s negative. Telling us what you like and
dislike will help us make the flyer better for all users.
OK, does everybody feel comfortable about saying anything
they want?
Shall we begin?
Make participants
feel comfortable
about saying
anything they want.
Explain why their
contribution is so
important.
Facilitator does not
correct answers or
provide add’l info.
S/he responds with
a warm OK, good,
great…. to all
answers.
17. Content
TIG Grant 15007
1.
What is this flyer about?
(Allow 30 seconds. Observer writes each answer given
using each participant’s exact words.)
________________________________________
____
________________________________________
____
________________________________________
____
If users cannot
quickly identify the
purpose, our text
and design have
failed.
Noting the
participants’ exact
answers tells us
what terms they
typically use.
[Reading Interest]
18. Audience
TIG Grant 15007
2.
Who is this flyer for?
(Observer writes each answer given using each
participant’s exact words.)
________________________________________
____
________________________________________
____
________________________________________
____
If users cannot
identify the
audience, they are
less likely to persist.
[Reading
Persistence]
19. Match / Mismatch
TIG Grant 15007
3.
Do you think this flyer would be helpful for people who don’t
speak English well?
With each “yes,” answer, ask:
OK, so you think it could be helpful? In what way?
________________________________________
____
________________________________________
____
With each “no,” answer, ask:
OK, so you said it may not be helpful? Can you tell me more
about that?
________________________________________
____
________________________________________
____
Their overall
impression tells us
about level of
reading interest this
flyer generates.
20. Contextualize
TIG Grant 15007
4.
Let’s say you did not speak English really well, and you want to
apply for public services, such as Food Stamps or ask the police
for help with a problem in your building. What does this flyer tell
you to do?
(Observer checks each item participants can name. Observer
also notes any incorrect answers provided.)
Go to the office where you want services
Let them know you have the right to get an interpreter
Let them know you have the right to get written translations of
imp info
Show them this card
Call the Language Access Coalition to report it
Text the Language Access Coalition to report it
Go to the masslegalhelp.org website to get more info.
Other:
______________________________________
Their answers
reveal how clear
each item is.
21. Is this an “open” question?
TIG Grant 15007
5.
Is it clear from the flier that calling or texting the number
provided is only to report having been denied an
interpreter, and that calling/texting will not get you an
interpreter?
If not, how can that be made more clear?
Their answers reveal
how clear each item is.
22. Make it “open.”
TIG Grant 15007
5.
What is this telephone number for?
Point to tel # and see what they say.
(Accept all answers, do not correct or explain.)
Their answers reveal
how clear each item is.
23. 2014 Transcend - Instrument for You have language rights! Flyer – Draft #1
!
OK, Great!
Language
7. OK. Looking at the flyer again, take your yellow highlighter and
highlight any words that might be difficult for some people.
So, even if it’s easy for you, mark any words you think could be
difficult for some people.
OK. Is there an easier way of saying [insert identified words here]?
Their answers will let us
know what words may
prove difficult.
We will learn what terms
may be more culturally
competent.
TIG Grant 15007
24. 2014 Transcend - Instrument for You have language rights! Flyer – Draft #1
!
OK, Great!
Language
7. OK. Looking at the flyer again, take your yellow highlighter and
highlight any words that might be difficult for some people.
So, even if it’s easy for you, mark any words you think could be
difficult for some people.
OK. Is there an easier way of saying [insert identified words here]?
Their answers will let us
know what words may
prove difficult.
We will learn what terms
may be more culturally
competent.
25. 2014 Transcend - Instrument for You have language rights! Flyer – Draft #1
!
!
Likes and Dislikes
8. OK, looking at the flyer again, please tell me anything that you like or dislike about it.
(Observer writes each answer given. Facilitator does not say the categories below unless none of the
participants mentions anything about that category.)
Likes:
! Size
! Font
! Colors
! Images (specify):
! Other (specify):
Dislikes:
! Size
! Font
! Colors
! Images (specify):
! Other (specify):
Their answers give
us feedback on the
general look and
feel of the flyer.
Facilitator does not
read possible
answers.
Their answers can
guide us to make it
more appealing to
other readers.
Title
9. Is ¡Usted tiene derechos lingüísticos! an OK title for this flyer? YES/NO
~ Do you think most people will understand it?
~ Can you suggest another title that might be better?
Confirm word choice for title
If they do not volunteer other
titles, toss out a few, such as:
Ud. tiene derechos de idioma
Tiene derecho de entender
Sus derechos de comunicación…
Other Improvements
10. Now, let’s step back for a minute and look at the flyer again. If you could
change ANYTHING on the flyer to make it better, what would you change?
(Observer writes each answer.)
Facilitator lets participants say
anything they want.
S/he may ask other if they also
like an idea offered.
Facilitator accepts all ideas
warmly!
27. TIG Grant 15007
Who to recruit:
1. Recruits should match the profile of your typical consumers
2. Recruits should also match profile of under-served
populations, e.g., language / ethnic minorities
3. With 8 spots – shoot for a range!
4. Different ages, education & literacy levels,
primary languages, ethnic / racial backgrounds,
gender, income levels
28. How to recruit
TIG Grant 15007
It takes time to build a database of participants.
Get permission from people in charge first!
Start by recruiting from places where typical consumers are
“waiting.” Ex: health clinics, social services offices, jury pools,
explore your local resources!
If not available this date, ask if interested in the future.
Collect demographic information now!
29. Your FG Team:
TIG Grant 15007
Facilitator / Moderator
– Smile, speak pleasantly, calmly.
– Repeat participant’s input, ex, OK, great, so you think that part is not clear.
– Be flexible! If someone arrives late, explain quickly what you are doing,
and get right back on track.
– Address participants by name. (Have name tags ready.)
– Summarize key points, ask if others agree.
– Keep good pace. Not too fast. Not too slow.
– Keep people on track. “Let’s talk more about that later after the
group so we can hear from everybody.”
30. TIG Gant 15007
And most importantly…
– If you are “attached” to the document and cannot embrace negative
comments…
– Let someone else be the facilitator.
31. TIG Grant 15007
Note Taker & Observer
– Read the document and instrument carefully before the pretest.
– Stay in the background but sit close enough that you can hear what
everyone says.
– Participate in FG report writing/review.
Observer’s job is to take it all in without the distraction of note-taking, facilitating.
S/he can help recall information & contribute to report so it accurately reflects
the FG.
32. TIG Grant 15007
Why Pretest?
1. Rehearsal for the FG team - get each person comfortable
in his/her role
3. Trouble shoot problems, e.g.
– typos,
– clumsy or ineffective questions,
– major flaws!
2. Confirm logistics: where to sit, materials needed, timing
4. Additional data to compare w/ FG
34. Pay
TIG Grant # 15007
Regular Group (1 to 1.5 hours)
$30 - $50 Cash
Or equal amount in Supermarket certificate
Enough to encourage people to juggle
schedules and come!
Stipends also convey that you value their
participation, opinions, and sets the right
tone.
Makes it easier for you!
35. TIG Grant 15007
Prep Work…
Ready Your Space
– Chairs, table
– Mock-up of text to test (print)
– Pens and yellow highlighters
– Address labels and markers for each participant to write his/her name
– Comfortable, cozy is OK.
– Toys & extra chairs – if someone shows up with kids – you will be ready!
– Make sure there is a clock. You and observer must keep track of time.
– Clipboards for Facilitator, Note taker, Observer
36. TIG Grant 15007
How to Collect Your Data
Note Taker & Observer
– Make your instrument suitable to record comments
– Also use test document to make marks
Facilitator
– Use document or instrument as needed for facilitating
– Example of suitable instrument
37. TIG Grant # 15007
What is this flyer for? (Allow 30 seconds.)
☐☐☐☐☐ Getting translations
☐☐☐☐☐☐☐ Getting interpreter
☐☐☐☐☐☐☐ Getting someone to help you at a public office
☐☐☐☐☐☐☐ Complaining about not getting help
☐☐☐☐☐☐☐ Teaching you about your rights
☐☐☐☐☐☐☐ Helping you to understand a new law
☐☐☐☐ Other:
☐☐☐☐ Other:
☐☐☐☐ Other:
38. TIG Grant 15007
Quiet / Shy People
– Call them by name. Ana, do you agree with Bob? Which parts did you like most?
– Some questions are suited to quick polls:
Who else thinks this word is difficult? Raise your hand.
– Some questions are suited to going around the table:
Who do you think this flyer is for?
Let’s start with Florencia, and go around this way.
39. TIG Grant 15007
Difficult People
– Very interesting. Let’s talk about it more right after the group.
– Thank you for the comment. I don’t want to interrupt you, but I need to
finish these questions first. Let’s talk more afterwards.
– Wow! You have such interesting experiences. Let’s talk after we finish.
40. You have language rights!
The law says most public offices must give you services in
your language. Public offices must not send you away
because of your language, or ask you to bring your own
interpreter.
You have the right to a free interpreter who will keep your
information private. Ask for an interpreter at:
· Schools
· Courts
· Hospitals and doctor’s offices
· Police
· Government services
· Some housing authorities
Show the card below to ask for:
· a free interpreter, and
· written information in your language
What if they do not give me an interpreter?
Call or text the Language Access Coalition: 617 xxx-xxxx, or
Call your local legal aid office.
– Cut here – Show this card to ask for an interpreter.
I speak _________. I need an interpreter to talk to you.
Title VI of the Civil Rights Act says I have the right to an
interpreter and information in my language.
Questions?
Talk with your supervisor or look to your agency’s language
access policy. If you cannot give me an interpreter, contact the
Language Access Coalition.
Call or text: 617-xxx-xxxx (for English ) or 617 xxx-xxxx (target
language)
Target language translation will
print on this side of page (Use as
flyer, or half sheet w/ translation on
back)
Bottom area to be cut
off and used as a
card.
TIG Grant 15007
No doubt you already know there are 2 overall types of testing : Quantitative & Qualitative
Under Quantitative, the most common ones are:
surveys, polls, other data collection methods
This type of testing produces reliable statistical data that can be generalized to the larger population. These methods are used for voting and large opinion polls.
Under Qualitative the most common ones are:
Observation, focus groups, interviews
This approach is usually the initial step in gathering information. Most quantitative tests start with qualitative pretests.
Party v person
Prevailing v won your case, decided in your favor
Determination b decision
Start With Your Best Draftart With Your Best Draft
You believe your draft is: clear, concise, focused correct good RGL
Writing the pre-test report also helps the team to record findings and make recommendations. We talked before about how sometimes you find small or large problems in the pretest.
The categories help us be efficient in a number of ways: You can re-use many of them, with a little adaptation
You can use them as a framework to structure data collection & write your report
If gives you a good in a standard a predictable format that allows you to extend lessons learned to other documents.
For example, we keep a data base of the language questions (words that some people may find hard) and likes and dislikes to guide us on future projects.
When we talk to each other about our documents, it also gives us a common format to approach any challenges.
This is your chance to fix any small areas, and to decide if any major fixes are needed before the actual focus group.
Researchers say no more than 12.
The reasons for this are:
Time is limited. You don’t want to rush through the great questions you have!
Ideal time is 1 hour, maybe 1.25 hours. People get tired, restless.
Having 12 questions also means you really have to focus on your main goals.
Please have your content handy. You will need it for this next task.
Just follow along and we’ll do this together.
Have you highlighted the areas that you most want your readers to learn? How many are there?
A tip: if there are more than 3 MOST important areas, you may have to break down your text into smaller pieces.
So if you were testing this draft, what would you want the reader to know?
Take a minute or two and write that down.
Do you want the person to know:
they have language rights?
They can get a free interpreter?
How to get the free interpreter?
What to do if they don’t get an interpreter?
So is it clear that if the police don’t help you, you would have to call us?
So is it clear that if the police don’t help you, you would have to call us?
So is it clear that if the police don’t help you, you would have to call us?
Always ask this!
… are there any words that might be difficult for some people? So, even if it’s easy for you, mark any words that could be difficult for some people.
Don’t ask, is this word difficult?
Keep track of these words. Over time you will have a wonderful glossary of words that readers find difficult and suggestions for easier words.
FYI: In this test, participants found these words difficult
Language Access
Coalition
Denied
Housing Authorities
Language Rights
Always ask this!
… are there any words that might be difficult for some people? So, even if it’s easy for you, mark any words that could be difficult for some people.
Don’t ask, is this word difficult?
Keep track of these words. Over time you will have a wonderful glossary of words that readers find difficult and suggestions for easier words.
FYI: In this test, participants found these words difficult
Language Access
Coalition
Denied
Housing Authorities
Language Rights
These sections should also be a part of every focus group instrument.
Each answer for likes and dislikes should be explored,
Which color would be better?
What did you think of when you first saw this image?
What image would be better?
TITLE
This may be the most important part of the test. You can understand from the answers what the text means to them. You can get ideas for a title expressed in words that READERS will relate to.
Other improvements
As you can imagine, this area is also potentially very rich.
It lets you all feel more comfortable and you can refine your instrument
A db with this information will help you round out your recruitment to make sure you get people from different slices of the population.
As you move forward you will find that some participants are amazing – don’t hesitate to invite them frequently!
A db with this information will help you round out your recruitment to make sure you get people from different slices of the population.
As you move forward you will find that some participants are amazing – don’t hesitate to invite them frequently!
Try to anticipate likely responses so notetaker can check off quickly. You may want to update this based on your pretest results. For instance, if a lot of people in the pre-test said, agencies can’t require you to bring your own interpreter any more, add it!
So if you were testing this draft, what would you want the reader to know?
Take a minute or two and write that down.
Do you want the person to know:
they have language rights?
They can get a free interpreter?
How to get the free interpreter?
What to do if they don’t get an interpreter?
Before I asked you to write your best draft. It doesn’t have to be formatted yet, just enough basic layout features to give an idea of what would go where.
Our best draft had:
A few icons, chunked text.
Easy words
172 words
5.4 RGL
This is the flyer we’ve looked at before.
You may remember from our last video, we always start with a reading interest question, like “what is this flyer about?”
In the next video, Video 3, you will learn about:
1. Why you should pretest?
2. Tester Roles
3. How to Collect Language & Demographic Data
4. Possible revisions to instrument or document