6. Off-Site Location
● High Speed Internet
○ Hotspots
● Communications
○ Softphone through VOIP
○ Cell phone
7. Hardware
Access to same hardware that is available in the office
Organization owned vs. BYOD
Difference in policy
Hardware maintenance and upkeep
Devices available for the “occasional” remote worker
8. Organization Owned Devices vs. BYOD
Policy Considerations
Mobile Device Management
Limitations and Expectations
What are other programs doing?
11. What is Remote Supervision?
Situation where you as the
Supervisor are supervising a
staff member working in
another physical location.
12. Could be......
Supervision of a staff member who works from home
Senior attorney with expertise in a subject supervising a staff member in
another office
Supervision of a circuit riding attorney
Executive Director supervising Managing Attorneys in field offices
15. How do you really know the employee is working?
How do you track productivity without micromanaging?
How do you encourage collaboration and communication between on-site
and off-site employees?
Challenges
16. Policies
MLSA Remote Work Policy and Request Form
MLSA Computer Use Policy
NTAP Electronic Communication Protocols and How Tos
NTAP Protocol for Getting Started as a virtual employee
17. Setting Expectations
Sample Hiring letter for off-site worker
Sample Progress Report for off-site worker
Work Plan
Collaboration Software
18. Hiring Remote Workers
Look for people who:
Take initiative when a task needs doing
Have work that is portable
Are highly organized and able to set own boundaries and priorities
Do not mind working in isolation sometimes
Do not need much immediate supervision and feedback
Are effective communicators in writing and by phone
20. Effective Communication Primary form of transparency
Communicate reliably and often
Don’t be afraid of meetings- or video
conferencing!
Status messages are your friend
Be clear and assume the best
21. Who does what? (And when? And how?)
Clear concise roles
Know your team- and take time to get
to know them!
Discuss when and how work will be
completed early, and often!
22. Fostering Community
Meet in person when possible
Hang out when you can- even if it remote
Dedicated ‘water cooler’ space
Identify unique needs of remote staff to
participate
23. Supervision
Clear expectations and goals- on both sides!
Regular check-ins- however that works
Meetings/Video chats
Consistent … but flexible!
26. Isolation
Is real, for everyone.
Better hardware can help make coffee shops,
libraries other public places easier to access.
Finding lunch buddies and other ways to connect
Co-working spaces
30. Management Lessons
Important to pay attention to on-site vs off-site dynamics to avoid burnout and
isolation of off-site workers
Set expectations of supervisors
Encourage use of video conferencing and face to face meetings
Remote work is an inevitable shift
Expectation of new generation of workers
Helps attract and retain the best staff
Allows opportunities for new partnerships
32. Life Lessons
Self care is important
Don’t forget to move and get outside
Remember to check in with other staff
Remember to check in with clients
Workspace - make it work!