It's no secret that feedback is an important tool for continuous improvement and building trust within your team. So why is feedback still so darn difficult? Any why do we still rely on managers to do the heavy lifting here? Join Dom Katz, an Agile Coach who has worked with teams from startups to governments, as he discusses why building trust is a crucial component in allowing teams to be more autonomous, and how peer-to-peer feedback fits into the picture. You'll walk away equipped with techniques for giving and getting better feedback – and a little extra empathy, too.

1. Feedback is the new black
Building trust so you can scale
@dominikkatz

2. Autonomy
Trust
Feedback

3. One request:
Please take notes on how
to make this talk more
engaging

4. Maybe even
1. What
2. Why
3. Now what

5. Coach.

6. Coach. Me?

7. Coach. Us!

8. Feedback
makes things explicit
helps us learn about
ourselves
helps us learn about
others

9. makes things explicit
helps us learn about
ourselves
helps us learn about
others
Caveat
Care-factor is
important
Feedback

10. creates tension
makes us uncomfortable
forces us to think
Feedback also

11. Feedback accelerates
relationships, because
we are forced to make
decisions

12. Feedback accelerates
team building, because
we are forced to make
decisions

13. Yesterday was about
efficiency

14. Yesterday was about
efficiency
Tomorrow will be about
innovation

15. Build projects around motivated
individuals.
Give them the environment and support
they need, and trust them to get the
job done.
Agile Manifesto

16. ResultsAutonomy

17. By John Cutler

18. “I need to
give my
team
autonomy”
Photo by Allen

19. Results
the right
way
Autonomy

20. Autonomy Results
the right
way
Psychological
Safety

21. “Psychological safety is a belief
that one will not be punished
or humiliated for speaking up
with ideas, questions, concerns
or mistakes.”
Amy Edmundson

22. Autonomy Results
the right
way
Retro

23. Everyone
knew the
issues collectively
Photo by Paul

24. Autonomy Results
the right
way

25. “A trust leap occurs when
we take a risk and do
something new or different
from the way we’ve always
done it”
Rachel Botsman

30. Autonomy Results
the right
way

31. Autonomy Results
the right
way

32. Autonomy Results
the right
way
Trust to
be safe

33. Autonomy
requires
Trust
Feedback

34. Feedback is
anything we learn
about ourselves

35. Do you
have 5
minutes? Photo by Charl

36. You just killed my favourite song

37. “[Feedback] can often feel
less like a ‘gift of learning’,
and more like a
colonoscopy”
Sheila Heen

38. We already know
how to deliver
good feedback

39. We already know
how to deliver
good feedback
(through Dan North)
1. Situation
Behaviour
Impact
(Suggestion)
2. Sandwich with
something positive

40. Simon Us
You just
destroyed my
favourite
song.
Positive start
Situation
Behaviour
Impact
Suggestion

41. By focussing only on
giving feedback, we
miss the bigger picture

42. One team.
One dream.

43. 1. Mindset
2. Ask
3. Receive
4. Give

44. 1. Mindset: Make it safe, keep it safe
2. Ask
3. Receive
4. Give

45. “We judge ourselves
by our intentions, but
judge others based on
their actions.”
Stephen M.R. Covey

46. Understanding
requires empathy
(by Dave Gray)

47. Mindset: Make it safe; keep it safe
Right mindset?
Judging others

48. Mindset: Make it safe; keep it safe
Right mindset?
Judging others Assume positive intent

49. Mindset: Make it safe; keep it safe
Right mindset?
Judging others Assume positive intent
Seek to understand

50. 1. Mindset
2. Ask: Give permission
3. Receive
4. Give

51. All about
me!?

52. Ask: Give permission
Hesitating to ask
Be specific in what you want

53. Ask: Give permission
Hesitating to ask
Be specific in what you want
Make it a habit

54. 1. Mindset
2. Ask
3. Receive: Embrace your resistance
4. Give

55. Feedback feels like
an attack -
we are triggered to
fight it
(by Sheila Heen)
TruthIdentity
Relationship

56. What if a child
stopped learning
how to walk
because it was
afraid of falling?
Photo by Alexander Dummer

57. Receive: Embrace your resistance
Dismissing
feedback outright
Take a breath

58. Receive: Embrace your resistance
Dismissing
feedback outright
Take a breath
Look for data points and themes

59. Receive: Embrace your resistance
Dismissing
feedback outright
Take a breath
Look for data points and themes
Separate the Who from the What

60. 1. Mindset
2. Ask
3. Receive
4. Give: Be candid

61. Be radically
candid
(by Kim Scott)

62. Give: Be candid
Take responsibility
Go the easy way

63. Give: Be candid
Take responsibility
Go the easy way Care and Dare

64. Give: Be candid
Take responsibility
Go the easy way Care and Dare
Encourage direct communication

65. 1. Mindset: Make it safe; keep it safe
2. Ask: Give permission
3. Receive: Embrace your resistance
4. Give: Be candid

66. Autonomy
requires
Trust
through
Feedback

67. But there’s
one more
thing...

68. We need to
teach our
team
members
how to fish

69. The best
feedback is
no feedback

70. The best
feedback is
no feedback
(by Michael Bungay Stanier)
What’s on your mind?
What are your biggest
challenges?
What is the goal you want to
achieve?
How could you get there?
How can I help you?

72. Thank you
And I’m looking forward to your feedback in the lobby
@dominikkatz