Federal Vision 2030

FEDERAL
VISION
2030
Four trends shaping the next generation
of government now
#FedVisionCopyright ©2019 Accenture. All rights reserved.

DISRUPTIVEFORCESARE
RADICALLYRESHAPINGTHE
WORLDASWEKNOWIT
Today a handful of commercial vanguards have changed
how we evaluate everything in our lives. For government
leaders, this disruption presents an epic moment to create
a next generation government. To apply the new, now.
• Data Redefines Relationships
• Virtual is the New Face of Government
• Trust is Critical Infrastructure
• Authenticity is Currency
Four Trends Shaping The Next
Generation of Government
2Copyright ©2019 Accenture. All rights reserved.

DATAREDEFINES
RELATIONSHIPS
The surge of data that power our daily lives creates a constant flow of
previously undetected patterns and micro trends. Through artificial
intelligence (AI) and other technologies, agencies will serve customers
and employees with more speed and accuracy. The value of data and
speed of decision-making shifts agency operating rhythms and resources
faster across the organization for greater collaboration and impact.
Data-informed interactions per person
are expected to multiply more than
300% by 2025 and total worldwide
data will swell to 163ZB by 2025,
10 times the amount today.
16ZB
163ZB
2017 2025202320212019Source: https://www.seagate.com/files/www-content/our-story/trends/files/idc-seagate-
dataage-whitepaper.pdf
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VIRTUALISTHENEW
FACEOFGOVERNMENT
As demand for immersive services and experiences grows, virtualization
allows agencies to offer citizens access to a world of services at their own
convenience, on many devices. By combining extended reality with AI,
agencies dramatically accelerate how fast employees can be re-skilled
and cross-skilled. Teams collaborate easily and tap into the value of
relationships in different locations and across the organization.
Wireless VR headsets (smartphone-based
and standalone) data consumption
will grow by more than 650% over the next
4 years, from nearly 2,800PB (Petabytes)
in 2017 to 21,000PB in 2021.2
21,000PB
2017
2021
Source: Accenture analysis of national labor force data

TRUSTISCRITICAL
INFRASTRUCTURE
With more data and connection points at risk of cyber breach, agencies
seek to secure services that are increasingly digital, virtual, and data-
driven. Agencies explore new ways to ensure a more secure, resilient
services ecosystem through trusted digital identity and authentication
and safeguard the confidence of citizens, employees, and partners.
86 percent of federal leaders say that
collaboration with the private sector
over the next four years will be key to
building cyber-resilience and
thwarting attacks.
86%
Source: Juniper Research on Future of Cybercrime & Security 2017

AUTHENTICITY
ISCURRENCY
As more of our daily routines are enhanced by AI, machine learning and other
technologies, citizens and employees expect the government’s help to detect
misinformation and manipulation. Agencies embrace new technologies and
partners to protect the integrity of their data, services, systems and cultivate
innovation and education throughout their ecosystem.
Source: Accenture Research analysis on ITI and Oxford Economics data
13 countries accounting for 58% of the
global GDP have regulations that take
steps to cut off the free flow of data
across borders.

CHANGEISOPPORTUNITY
Change creates opportunity to do things not before possible. By applying a
dynamic framework, Federal leaders can move their mission and workforce
confidently toward the future and shape a next generation of government.
INNOVATION
Create a culture of
continuous reinvention
PEOPLE
Empower your workforce
and shift to high-value
work
RESPONSIBILITY
Advocate for the ethics
of everything.
DATA
Make data the soul
of services.
ECOSYSTEM
Power your force
multiplier.
TRUST
Make security an above- and
below-ground priority.
7
FRAMEWORK FOR THE FUTURE
Copyright ©2019 Accenture. All rights reserved.

INNOVATION
Create a culture of continuous reinvention.
Disruption is inevitable.
Preempt it by producing a steady
stream of future-forward pilots.
• Start small with efforts that demonstrate the art of possibilities
but do not require wholesale change. Use human-centered
design to understand and fulfill user needs.
• Prove value quickly with working prototypes, and deepen buy-
in by engaging ever-wider circles of stakeholders.
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FRAMEWORK FOR THE FUTURE:

DATA
Make data the soul of services.
Balance the drive to uncover potential
in massive amounts of data with
disciplined due diligence that keeps
asking “for whom” and “why.”
• Leaders can drive innovation, foster agility, and increase meaningful
productivity, while improving the lives of citizens and the workforce.
• Put “human” considerations into decision-making by focusing
on value and outcomes.
9
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PEOPLE
Empower your workforce and shift to high-value work.
Transition employees to higher-value work with
greater impact by automating their underlying rote
tasks. Dynamic reskilling and new approaches to
learning are key as the velocity of change increases.
• Solicit their insights for your planning, and explain why there is a need to change.
• Incorporate XR and AI to dramatically accelerate how fast you can re-skill and
cross-skill employees and improve their work.
10

RESPONSIBILITY
Advocate for the ethics of everything.
Ethical considerations lie at the heart of
navigating data ubiquity and the adoption of
intelligent and immersive technologies like
AI and XR. In a world of constant change,
you need a true north star.
• Build ethics in from the start.
• Be vigilant in removing human bias from AI algorithms to ensure they are ethical,
transparent, and accountable to protect privacy, decision-making, and trust.
11

ECOSYSTEM
Power your force multiplier.
Don’t face the future alone. Engage an
ecosystem of nonprofits, startups,
digital-savvy companies, and
crowdsourcing platforms to support
innovation in your agency.
• Advance your innovation agenda by sharing your agency’s expertise
with outside partners and adapting your contracting approaches to
invite in a wider range of potential providers and solutions.
12

TRUST
Make security an above- and below-ground priority.
Trust is the cornerstone
of government functions.
• Ensure that devices throughout your networks—and especially near the
edge—are designed to accommodate continuous security updates.
• Apply AI and security automation and orchestration to detect threats
and act at machine speed.
13

AbouttheAuthors
ELAINE BEEMAN
Civilian Portfolio Lead
Senior Managing Director
Accenture Federal Services
BINIAM GEBRE
Management Consulting
Business Lead
Managing Director
Digital Government Lead
Director
DOMINIC
DELMOLINO
Chief Technology Officer
Managing Director
GUS HUNTTOM GREINER
KATHY CONRAD
Technology Business Lead
Senior Managing Director
Cyber Strategy Lead
Managing Director
14Copyright ©2019 Accenture. All rights reserved.

ABOUT ACCENTURE FEDERAL SERVICES
Accenture Federal Services, a wholly owned subsidiary of Accenture LLP, is a U.S. company
with offices in Arlington, Virginia. Accenture’s federal business has served every cabinet-level
department and 30 of the largest federal organizations. Accenture Federal Services
transforms bold ideas into breakthrough outcomes for clients at defense, intelligence, public
safety, civilian and military health organizations.
Visit us at www.accenturefederal.com.
ABOUT ACCENTURE
Accenture is a leading global professional services company, providing a broad range of
services and solutions in strategy, consulting, digital, technology and operations. Combining
unmatched experience and specialized skills across more than 40 industries and all business
functions—underpinned by the world’s largest delivery network—Accenture works at the
intersection of business and technology to help clients improve their performance and
create sustainable value for their stakeholders. With 477,000 people serving clients in more
than 120 countries, Accenture drives innovation to improve the way the world works and
lives.
Visit us at www.accenture.com.
Accenture and its logo are trademarks of Accenture. #FedVision

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