The magnitude and speed of technological, economic and societal change is accelerating at an exponential pace. Your primary challenge is to anticipate the future – and then build it, being careful to optimize the upside while minimizing the effects of the shocks and stresses. Public leaders need more than just a new way of thinking – but a new way of executing supported by the right technological and cultural foundation. Future Ready focuses on what matters and why, what potential issues should be on your radar and the adaptive, actionable takeaways that you can work on today to prepare for 2020 and beyond
The Internet of Things has enabled smart gadgets and platforms which is mainly aimed to make life easier. There will be many more platforms and solutions enabling out of the box connected devices by 2020. This infographic puts light on the predictions about Internet of Things Facts and Stats.
The Internet of Things has enabled smart gadgets and platforms which is mainly aimed to make life easier. There will be many more platforms and solutions enabling out of the box connected devices by 2020. This infographic puts light on the predictions about Internet of Things Facts and Stats.
Our Tech Trends for 2021. Including autonomous vehicles, plastic recycling, ai-enabled sensors, green hydrogen and alternative proteins. The future is now.
Jayesh Navin Shah, from Ipsos MORI Public Affairs, presented our findings on cyber resilience among UK businesses and charities at the SC Digital Congress 2021. The findings are taken from Ipsos MORI’s Cyber Security Breaches Survey 2021, carried out on behalf of the UK Department for Digital, Culture, Media and Sport.
https://www.sccongressuk.com/digital-congress/
2015 Global Trend Forecast (Technology, Media & Telecoms)CM Research
Global Trend Forecast Report: Technology, Media & Telecoms
by CM Research
This report is an extract from the fourth edition of our Global TMT Trend Forecast series, originally published on 16 July 2014. In it, we identify the major disruptive technologies that we will see in 2014/15 and predict how they will impact the world’s largest technology, media and telecom (TMT) companies.
SustainTech framework - how emerging technologies can help meet the demand fo...Lapman Lee ✔
SustainTech - how emerging technologies can help meet the demand for transparency and trust in ESG investments to meet United Nations Sustainable Development Goals (SDG)
IoT customer centric smart applications offered by utility companiesRaj Anand
Electricity and gas companies from generation through to transmission and distribution and retail – are investing billions on IoT technology. An estimated $201 billion by 2018 will be spent worldwide. This presentation focuses on British utility companies from a 'Customer' perspective and their strategy till date and value-add going forward.
Disruptive Technologies – A 2021 UpdateCTRM Center
In 2021, Commodity Technology Advisory LLC (ComTech) published its first Disruptive Technologies research report (that version kindly sponsored by FIS). Technologies covered in the study scope included cloud/SaaS, Artificial Intelligence (AI), Machine Learning (ML), big data, automation and blockchain, amongst others. The findings were supported by an industry survey that led to the broad conclusions that cloud/SaaS and data management initiatives were in flight. AI, ML and automation seemed to be prepping for an explosion of use while blockchain was overhyped and lagging. Over the last couple of years, our general market observations as analysts have largely confirmed the results of the research.
2017 was a test of business resilience. While cyberattacks and natural disasters devastated some businesses, many others kept their operations running without disruption. Advances in artificial intelligence, machine learning and blockchain technology, among others, began helping more businesses eliminate inefficiencies, human error and downtime.
What will 2018 hold? We tapped our industry experts for their predictions on what IT trends they’re watching this year.
We asked how cyber security will evolve, what emerging technologies will take hold (and which ones are over-hyped), what mistakes companies may be making, and what all this means for the coming year. Here’s what the experts said.
Project 2020
Scenarios for the Future of Cybercrime -
White Paper for Decision Makers
2
Contents
1. About Project 2020 3
2. Implications for Cybersecurity Stakeholders 3
3. Cybercriminal Threats 6
4. The View from 2012 8
5. Scenario Narratives for 2020 10
a. Citizen - Kinuko 10
b. Business - Xinesys Enterprises and Lakoocha 14
c. Government - South Sylvania 19
6. Beyond 2020 24
Appendix – Scenario Method 25
3
1. About Project 2020
Project 2020 is an initiative of the International Cyber Security
Protection Alliance (ICSPA). Its aim is to anticipate the future of
cybercrime, enabling governments, businesses and citizens to
prepare themselves for the challenges and opportunities of the
coming decade. It comprises a range of activities, including
common threat reporting, scenario exercises, policy guidance and
capacity building.
The scenarios in this document are not predictions of a single
future. Rather, they are descriptions of a possible future, which
focuses on the impact of cybercrime from the perspectives of an
ordinary Internet user, a manufacturer, a communications service
provider and a government. The events and developments
described are designed to be plausible in some parts of the world,
as opposed to inevitable in all. They take their inspiration from
analysis of the current threat landscape, the expert opinion of
ICSPA members and extensive horizon scanning, particularly of
emerging technologies.
The European Cybercrime Centre (EC3) at Europol and the ICSPA
would like to express their heartfelt thanks to the Global Review
Panel of experts from governments, international organisations,
industry and academia who took the time to validate the scenarios.
This document is undoubtedly the better for it.
2. Implications for Cybersecurity Stakeholders
The scenarios presented in Section 5 raise a number of questions to
be answered by today’s stakeholders and decision makers. These
include:
• Who owns the data in networked systems, and for how
long?
• Who will distinguish between data misuse and legitimate
use, and will we achieve consistency? What data will the
authorities be able to access and use for the purposes of
preventing and disrupting criminal activity?
• Who covers (and recovers) the losses, both financial and in
terms of data recovery?
• Who secures the joins between services, applications and
networks? And how can objects that use different technologies
operate safely in the same environment?
4
• Do we want local or global governance and security
solutions?
• Will we be able to transit to new governance and business
models without causing global shocks, schisms and
significant financial damage?
If these questions remain unanswered, or the responses are
uncoordinated, we risk imposing significant barriers to the
technological advantages prom.
Our Tech Trends for 2021. Including autonomous vehicles, plastic recycling, ai-enabled sensors, green hydrogen and alternative proteins. The future is now.
Jayesh Navin Shah, from Ipsos MORI Public Affairs, presented our findings on cyber resilience among UK businesses and charities at the SC Digital Congress 2021. The findings are taken from Ipsos MORI’s Cyber Security Breaches Survey 2021, carried out on behalf of the UK Department for Digital, Culture, Media and Sport.
https://www.sccongressuk.com/digital-congress/
2015 Global Trend Forecast (Technology, Media & Telecoms)CM Research
Global Trend Forecast Report: Technology, Media & Telecoms
by CM Research
This report is an extract from the fourth edition of our Global TMT Trend Forecast series, originally published on 16 July 2014. In it, we identify the major disruptive technologies that we will see in 2014/15 and predict how they will impact the world’s largest technology, media and telecom (TMT) companies.
SustainTech framework - how emerging technologies can help meet the demand fo...Lapman Lee ✔
SustainTech - how emerging technologies can help meet the demand for transparency and trust in ESG investments to meet United Nations Sustainable Development Goals (SDG)
IoT customer centric smart applications offered by utility companiesRaj Anand
Electricity and gas companies from generation through to transmission and distribution and retail – are investing billions on IoT technology. An estimated $201 billion by 2018 will be spent worldwide. This presentation focuses on British utility companies from a 'Customer' perspective and their strategy till date and value-add going forward.
Disruptive Technologies – A 2021 UpdateCTRM Center
In 2021, Commodity Technology Advisory LLC (ComTech) published its first Disruptive Technologies research report (that version kindly sponsored by FIS). Technologies covered in the study scope included cloud/SaaS, Artificial Intelligence (AI), Machine Learning (ML), big data, automation and blockchain, amongst others. The findings were supported by an industry survey that led to the broad conclusions that cloud/SaaS and data management initiatives were in flight. AI, ML and automation seemed to be prepping for an explosion of use while blockchain was overhyped and lagging. Over the last couple of years, our general market observations as analysts have largely confirmed the results of the research.
2017 was a test of business resilience. While cyberattacks and natural disasters devastated some businesses, many others kept their operations running without disruption. Advances in artificial intelligence, machine learning and blockchain technology, among others, began helping more businesses eliminate inefficiencies, human error and downtime.
What will 2018 hold? We tapped our industry experts for their predictions on what IT trends they’re watching this year.
We asked how cyber security will evolve, what emerging technologies will take hold (and which ones are over-hyped), what mistakes companies may be making, and what all this means for the coming year. Here’s what the experts said.
Project 2020
Scenarios for the Future of Cybercrime -
White Paper for Decision Makers
2
Contents
1. About Project 2020 3
2. Implications for Cybersecurity Stakeholders 3
3. Cybercriminal Threats 6
4. The View from 2012 8
5. Scenario Narratives for 2020 10
a. Citizen - Kinuko 10
b. Business - Xinesys Enterprises and Lakoocha 14
c. Government - South Sylvania 19
6. Beyond 2020 24
Appendix – Scenario Method 25
3
1. About Project 2020
Project 2020 is an initiative of the International Cyber Security
Protection Alliance (ICSPA). Its aim is to anticipate the future of
cybercrime, enabling governments, businesses and citizens to
prepare themselves for the challenges and opportunities of the
coming decade. It comprises a range of activities, including
common threat reporting, scenario exercises, policy guidance and
capacity building.
The scenarios in this document are not predictions of a single
future. Rather, they are descriptions of a possible future, which
focuses on the impact of cybercrime from the perspectives of an
ordinary Internet user, a manufacturer, a communications service
provider and a government. The events and developments
described are designed to be plausible in some parts of the world,
as opposed to inevitable in all. They take their inspiration from
analysis of the current threat landscape, the expert opinion of
ICSPA members and extensive horizon scanning, particularly of
emerging technologies.
The European Cybercrime Centre (EC3) at Europol and the ICSPA
would like to express their heartfelt thanks to the Global Review
Panel of experts from governments, international organisations,
industry and academia who took the time to validate the scenarios.
This document is undoubtedly the better for it.
2. Implications for Cybersecurity Stakeholders
The scenarios presented in Section 5 raise a number of questions to
be answered by today’s stakeholders and decision makers. These
include:
• Who owns the data in networked systems, and for how
long?
• Who will distinguish between data misuse and legitimate
use, and will we achieve consistency? What data will the
authorities be able to access and use for the purposes of
preventing and disrupting criminal activity?
• Who covers (and recovers) the losses, both financial and in
terms of data recovery?
• Who secures the joins between services, applications and
networks? And how can objects that use different technologies
operate safely in the same environment?
4
• Do we want local or global governance and security
solutions?
• Will we be able to transit to new governance and business
models without causing global shocks, schisms and
significant financial damage?
If these questions remain unanswered, or the responses are
uncoordinated, we risk imposing significant barriers to the
technological advantages prom.
Emerging opportunities in the age of dataEjaz Siddiqui
We live in a data-driven world. There are more than 4 billion people around the world using the internet.
This show an unprecedented spread and growth of digital devices. These digital devices (Mobiles, Computers, Watches, IoT etc) are the factories for creating data. It means we live in the Age of Data, and it’s expanding at astonishing rates. We may need to unplug and take a break from time to time, but data never sleeps.
This generation of huge data presents many new challenges as well as opportunities. There would be huge opportunity for the people who could collect, process, manage, drive insights and make useful decisions from this data. Certain fields are becoming very important and necessary to manage and process this data.
As we navigate through the intricate web of technological advancements, societal changes, and evolving business landscapes, the future of data science in 2024 appears promising and transformative.
The Influence of Artificial Intelligence on E-Governance and Cybersecurity in...Shakas Technologies
The Influence of Artificial Intelligence on E-Governance and Cybersecurity in Smart Cities A Stakeholder’s Perspective.
Shakas Technologies ( Galaxy of Knowledge)
#11/A 2nd East Main Road,
Gandhi Nagar,
Vellore - 632006.
Mobile : +91-9500218218 / 8220150373| land line- 0416- 3552723
Shakas Training & Development | Shakas Sales & Services | Shakas Educational Trust|IEEE projects | Research & Development | Journal Publication |
Email : info@shakastech.com | shakastech@gmail.com |
website: www.shakastech.com
Facebook: https://www.facebook.com/pages/Shakas-Technologies
Get Ahead of Cyber Security by Tiffy Issac, Partner EY IndiaRahul Neel Mani
Internet of Things “IoT” can be defined as physical objects that connect to the internet through embedded systems and sensors, interacting with it to generate meaningful results and convenience to the end-user community. According to industry estimates, machine-to-machine communications
alone will generate approximately US$900 billion in revenues by 2020.
Cybersecurity: Protecting Local Government Digital Resources ReportSamantha Wagner
While cybersecurity is addressing the need for computer security, most local governments still don't have a solid understanding of what policies and procedures they should follow to protect their computer systems from future attacks. That's why ICMA has partnered with Microsoft to develop a new report on cybersecurity to ensure that local leaders are aware of what it takes to protect their computer systems and what current and future leading practices might look like.
The study provides valuable insight into the change in agency investment, awareness, and support for cybersecurity – as well as the challenges and barriers faced in achieving these goals.
Notable Takeaways:
• Financial Risks: According to a 2016 BetaNews article, “the total average cost of a data breach is now put at $6.53M, which includes $3.72M in lost business. Forensic investigations can cost up to $2,000 an hour, and the average annual salary of a security engineer is $92,000. With these high costs, proper preventative attack measures and cybersecurity insurance are crucial for the financial safety of organizations
• Employee Risks: A sizeable percentage of local agencies responded to never having taken cybersecurity awareness training for citizens (71.4%), contractors (61.9%), and local elected officials (50.1%). Given that human error creates vulnerabilities for breaches through targeted attacks like spear-phishing – employee education, RBAC measures, and RMS are of critical importance for agencies.
• What Agencies Want: The top three actions that were recommended by the respondents of the study were (1) Higher funding for cybersecurity; (2) Better cybersecurity polices; and (3) Greater cybersecurity awareness among employees in their local governments.
Top Ten Public Sector and Government Technology Trends in 2023
1. Data Sharing
2. Blockchain
3. Cyber AI
4. Automation and Self-servicing
5. Digital Identity
6. Smart Devices
7. Rise of Government Startups
8. SAAS Government Platforms
9. Decision Intelligence
10. Mobile Government
Read Originally Published Blog: https://evincedev.com/blog/technology-trends-for-government-public-sector/
The year 2020 opens a new decade and much will be different, relative to ten years ago. Here are more than two dozen predictions about what to expect, according to industry experts and executives.
Cyber capability brochureCybersecurity Today A fresh l.docxfaithxdunce63732
Cyber capability brochure
Cybersecurity Today:
A fresh look at a changing
paradigm for government agencies
The cyber domain presents endless opportunities to
Federal agencies looking for new ways to deliver on their
mission and serve citizens, while reducing operational
risk. Government is investing in new and innovative
technologies that will empower our nation to achieve
more. Next-generation identification systems will
reduce terrorist and criminal activities by improving and
expanding biometric identification and criminal history
information services. “Smart” electric grids will make the
country more energy independent and increase the use
of renewable energies. Intelligent travel systems will make
air travel quicker and safer. Electronic medical records are
improving access to health care and reducing costs. These
investments require up-front planning and preemptive
cybersecurity practices to mitigate the inherit risks
associated with the advance persistent threat.
However, operating in the cyber domain is not without
increased risk. Our cybersecurity efforts are matched — if
not outpaced — by the sophistication on the part of
nimble opponents from other nations, cyber terrorists,
cyber criminal syndicates, malicious insiders, cyber
espionage — not to mention the inadvertent breach.
For better or worse, our cybersecurity efforts are
increasingly interconnected with agency mission
and programs, inextricably linking daily decisions on
performance, workforce management, and information
sharing with threat deterrence at every level of the
organization. By adopting a proactive, performance-
focused, and risk-intelligent approach to cyber initiatives,
leaders can help shape their organizations into more
proactive, agile, and resilient organizations to protect their
people, programs, and mission.
Cyber: The new normal
Cyber is not just a new domain, it is the new normal.
Agency leaders have a critical task ahead of them to
take a fresh look at their personnel, policies, processes,
and systems to synchronize their cyber initiatives and
empower collaboration across departments to protect
people, programs, and mission. To strengthen their cyber
efforts, today’s leaders are helping drive coordination
across functions, agencies, and the private sector toward
a shared cyber competence that enables the mission while
assigning accountability. Here are some actions agencies
should consider:
Treat data like a monetary asset. • Understand the
value of all your agency’s assets and protect what
matters most to the mission and preserve the public’s
trust.
Follow the flow of information• inside and outside of
your agency to identify vulnerabilities; strengthen every
link in the chain.
Do more with identity management.• Identity,
Credentialing, and Access Management (ICAM) offers
new opportunities to expand partnerships and add
services quickly and cost-efficiently.
Make cyber a performance goal.• .
Similar to Future Ready: A Playbook for 2020 And Beyond (20)
Updated for 2021 - 10 Laws of Government Sales & MarketingDustin Haisler
COVID-19 changed everything in the state and local government sales & marketing landscape. In response, we've updated our globally recognized 10 Laws of Government Sales & Marketing as you navigate this process in 2021 and beyond!
Presentation from the Austin Regional CIO Conference on August 14, 2018. Uber, Amazon, Alexa, Siri, AirBnB – these are just a few of the innovations that have given rise to entirely new paradigms in customer experience. Can government do the same? Absolutely. There’s not really much choice. Sooner or later, it must be done. The good news is that it’s closer and more attainable than one might think. This session looks at innovative tools and strategies that can revamp and revitalize government’s relationship with its citizens.
Report from the State of GovTech Market Event in San Francisco on October 27, 2016 in collaboration with the San Francisco Mayor's Office of Civic Innovation, Crunchbase and the Nasdaq Entrepreneurial Center.
**Updated with end-of-year numbers for 2016.
Donate to charity during this holiday seasonSERUDS INDIA
For people who have money and are philanthropic, there are infinite opportunities to gift a needy person or child a Merry Christmas. Even if you are living on a shoestring budget, you will be surprised at how much you can do.
Donate Us
https://serudsindia.org/how-to-donate-to-charity-during-this-holiday-season/
#charityforchildren, #donateforchildren, #donateclothesforchildren, #donatebooksforchildren, #donatetoysforchildren, #sponsorforchildren, #sponsorclothesforchildren, #sponsorbooksforchildren, #sponsortoysforchildren, #seruds, #kurnool
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
About Potato, The scientific name of the plant is Solanum tuberosum (L).Christina Parmionova
The potato is a starchy root vegetable native to the Americas that is consumed as a staple food in many parts of the world. Potatoes are tubers of the plant Solanum tuberosum, a perennial in the nightshade family Solanaceae. Wild potato species can be found from the southern United States to southern Chile
Synopsis (short abstract) In December 2023, the UN General Assembly proclaimed 30 May as the International Day of Potato.
Working with data is a challenge for many organizations. Nonprofits in particular may need to collect and analyze sensitive, incomplete, and/or biased historical data about people. In this talk, Dr. Cori Faklaris of UNC Charlotte provides an overview of current AI capabilities and weaknesses to consider when integrating current AI technologies into the data workflow. The talk is organized around three takeaways: (1) For better or sometimes worse, AI provides you with “infinite interns.” (2) Give people permission & guardrails to learn what works with these “interns” and what doesn’t. (3) Create a roadmap for adding in more AI to assist nonprofit work, along with strategies for bias mitigation.
Monitoring Health for the SDGs - Global Health Statistics 2024 - WHOChristina Parmionova
The 2024 World Health Statistics edition reviews more than 50 health-related indicators from the Sustainable Development Goals and WHO’s Thirteenth General Programme of Work. It also highlights the findings from the Global health estimates 2021, notably the impact of the COVID-19 pandemic on life expectancy and healthy life expectancy.
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
44. 64% of State Chief Administrators see the growing skills
gap has having the highest impact on government work.
Data Source: Accenture surveys, fielded 2017-2018
The biggest gap today isn’t hiring people. It’s skills.
50. Example FutureReady Jobs
• Autonomous Systems Manager
• Chief Cyber Risk Officer
• Digital Labor Manager
51. Autonomous Systems Manager
• Coordinates the autonomous city systems such
as buses, garage, enforcement and other self-
driving, government-owned systems.
• Requires: Masters in Computer Science.
Nanodegree in Next-Generation Connectivity or
Artificial Intelligence Preferred.
52. Chief Cyber Risk Officer
• Serves as primary digital risk mitigation officer,
coordinating autonomous cybersecurity
systems.
• Requires: Masters in Cybersecurity or Computer
Science. Nanodegree in Artificial Intelligence
Preferred.
53. Digital Labor Manager
• Coordinates and orchestrates the city’s digital
labor needs across multiple departments.
• Requires: Masters in Business Management,
Nanodegree in Digital Labor Management
106. FutureReady Agencies
• Have adaptive privacy and data management policies.
• Use human-centered design to optimize for the experience.
• Leverage new models of work to meet skills gap.
• Treat cybersecurity as a community function.
• Have programs and partnerships to test emerging technologies.
107. FutureReady Leadership Components
1. Creating an organizational vision for the future
2. Operating in a state of continuous beta
3. Leveraging the collective knowledge of your people
4. Empowering your team to learn new skills
5. Having emotional intelligence to navigate periods of disruptive change
111. FutureReady
A Public Sector Playbook for 2020 and Beyond
Dustin Haisler
Chief Innovation Officer | e.Republic
@dustinhaisler
Editor's Notes
Good afternoon. It’s great to be with you here in Frankfort and I’m looking forward to sharing the thoughts of the Center for Digital Government with you. This is a tough spot to be in. You’ve just had lunch and desert awaits you at the end of my presentation. I promise to not take it personally if there is a stampede to the doors in about 50 minutes!
At the Center, we think that 2020 will turn out to be a pivotal year in the journey toward citizen-centric government. The premise for this presentation is to look at what’s coming around the corner. What should organizations be thinking about? What issues should you be exploring? How should you respond - both organizationally and personally? What are the nuances you should be thinking about and how should you be getting your non-IT leaders engaged?
We’ve grouped our thoughts into 5 areas to help shape this conversations. How will data privacy impact the experience of government and the future of work? What about cybersecurity and emerging technologies and their role within governments going forward?
Our first prediction is that data privacy is going to (rightfully) have an outsized influence within state and local government and will influence how the citizen experience with government is shaped moving forward. This will move from a news item and will be front and center for legislative and programmatic leaders to weigh in on and set new policy for.
the EU General Data Protection Regulation or GDPR – came into effect in May 2018. Some of its provisions are at odds with conventional American views of privacy but GDPR has compliance implications for organizations that operate globally and, these days, that’s most organizations. GDPR is changing the world's view of data privacy – and giving legislators an opening within which to act. One of the most controversial elements of GDPR is the right to be forgotten and the notion that users can request that their data be completely expunged.
In 2018, here in the US, we started to see elements of an organic privacy movement emerge from conversations taking place across the country. In many ways, privacy is being thrust into the spotlight – through high profile corporate breaches to a myriad of legislative measures in state houses to the actions of trading partners across the globe. In addition, Chief Privacy Officers are starting to be named at a growing rate.
(could add mention of California regulation…)
This is a graph noting how many state Chief Privacy Officers have been named since 2003. As you can see, both the number and pace of appointments has increased considerably.
As the graph would lead you to believe, 83% have been in the position for less than four years.
Traditionally when you think about privacy, you might consider the settings on each individual app on your phone. But the conversation has evolved. Agencies must start to think about privacy as a fundamental right (the way Europeans do) instead of just a setting on an app or personal info as a commodity that can be used as currency in the marketplace. We've seen a lot of movement at the state and local level around users gaining more control of the use of their data.
Colorado passed a Consumer Data Privacy Act that went into effect September 1, 2018. It’s like GDPR in that it gives users control and the ability to see what levels of information that the state has on them.
Clearly, Data privacy is trending. There have been at least 312 data privacy bills introduced at the state and local levels this year. The worrisome part is that at least 86 bills have been enacted that have direct data privacy implications on state and local government agencies. They have to work their way through the system, and they have different enactment dates. These are new regulations to which we need to start to pay attention. There's also fragmentation across the country. Minnesota is ahead of the curve and filing quite a few bills. As a result of all this state and local effort, we may eventually end up with state by state GDPR equivalents.
But make no mistake, your personally identifiable information has economic value. Just ask California Governor Gavin Newsom about something he calls the new data dividend….
His rough math suggests the bidding should start at about 2 grand.
Against that daunting backdrop, there is still a lot of promise. The citizen experience with government will be radically different than it has ever been – and that’s a good thing.
Now we will talk through what we see as the evolving landscape of government experience. For the most part government agencies own their own channels.
For example, a website has been an experience you can lock down and control. You set the branding guidelines. You control the design.
Now we see third-party platforms like the Amazon Echo, Google Home and a variety of voice assistants and chat bots are starting to work their way into the citizen interface.
An agency can create an app and add it as a skill on the Amazon Echo. However, the Echo is not an experience or platform they fully control. The front door of government is no longer its own, and this has ramifications for how we build and plan infrastructure and apps going forward.
The slightly scarier version of experience, and where this is all seems to be heading, is when third parties work their way into the system that interface with government, whether it’s online or offline, and create an experience in place of government. If a process is clunky or if it's a legacy process that requires you to physically show up there's technology that's now latching onto that.
There's an interesting and controversial company called yogov that allows you to have someone wait in line for you at the DMV. The DMV is one of the most legacy environments you can think of in that it requires you to take time off of work and show up somewhere (that is not inherently a bad thing but sill an old process in the era of shopping on the internet rather than driving to the mall). Yogov is a service that interfaces with an offline government process, and you can do it all from your browser. This is where we start to see the interesting dynamics of government experience evolving at the state, local level. (city/county of Honolulu and state of Hawaii example?)
At the federal level, if you forget to renew your passport in time for an international trip there are hundreds of services that will wait in line for you at a regional office and take your photo and do everything for you so that you don't have to do the leg work. We see that with open records and a variety of other things at the federal level. The exponential nature of technology and the democratization of technology has made this possible, and it's starting to expand.
The technology is going to interface with legacy government experiences in a variety of ways. That might be through someone waiting in line for you or it may be through a digital assistant. Booking restaurant reservations and other things are the next natural segues to interface with things that have a lot of offline components -- like setting up a meeting with the DMV or finding a way to inquire about your parking ticket. It’s just getting started and it's something we must start to think about.
In 2018 we heard a demo of what was possible with a bot that emulates a human and schedules an appointment for you. Let’s listen…
Another example of this is a service called x.ai that our Chief Innovation Officer, Dustin Haisler, uses. When he wants to schedule a meeting, he simply copies Amy Ingram (who even has a LinkedIn profile – or Andrew Ingram if you prefer a male admin) to set up a time to meet. She can coordinate a meeting with up to 10 people in 10 different time zones. Amy has access to Dustin’s work and personal calendar, knows when he is in town or traveling and can remember preferences on where he likes to meet certain people. He can direct her to schedule a meeting next week or in the next available slot. She can also handle cancellations like a breeze and will let all meeting attendees know if it needs to be rescheduled or if he is running late. She’s also been asked out 7 times (not a joke and we have the emails to prove it!).
Note: two pictures that build on clicks. First comments: Simple question - if Google can bring duplex AI to 43 states to make restaurant reservations this year, why can’t Google or its peers bring AI to your appointment making next year?
Second picture: Another example of this is a service called x.ai that our Chief Innovation Officer, Dustin Haisler, uses. When he wants to schedule a meeting, he simply copies Amy Ingram (who even has a LinkedIn profile – or Andrew Ingram if you prefer a male admin) to set up a time to meet. She can coordinate a meeting with up to 10 people in 10 different time zones. Amy has access to Dustin’s work and personal calendar, knows when he is in town or traveling and can remember preferences on where he likes to meet certain people. He can direct her to schedule a meeting next week or in the next available slot. She can also handle cancellations like a breeze and will let all meeting attendees know if it needs to be rescheduled or if he is running late. She’s also been asked out 7 times (not a joke and we have the emails to prove it!).
It has become clear that the future of government experience isn't something government is going to own and control on its own. Government experience could evolve to a single pane of glass that you use to view and interact with any agency. There are 90,000+ local government agencies across the country and some 3,800 state agencies. Many of them have their own mobile applications and some have a variety of mobile applications. The future is not about each one having a mobile application, it’s about simplifying and consolidating all these things This is a trend that we're seeing applied to state and local government by third parties.
As an example, there's a company called Evergov that aggregates all services available online across states and localities and allows you to search and find a service that you need done in a single place - kind of like a Google for government services.
Here is our next prediction. Like it or not, you are not going to do all this yourself. You’re also unlikely to do all this with the people you have now. And the ones you have now, likely need some new skills.
To state what may be obvious, cities (and states) are large employers – dwarfing the feds and many in the private sector.
And right now, millennials are the largest segment of the U.S. workforce and by 2025 they'll make up 75% of the global workforce. But Millennials aren't entering government at the same pace as they are the private sector. A demographic divide exists. Is this a recruitment and retention problem from a government workforce standpoint or is this a sign of something bigger? Part of the challenge is that the skills millennials possess are not directly aligned to the current needs of government.
In fact, almost two-thirds of State Chief Administrators cite a growing skills gap in public service as having the greatest impact on the future of getting the public’s work done.
The biggest disconnect is around skills that abound within the public sector. This chart shows the top 5 declining job types. Data entry clerks; accounting, bookkeeping and payroll clerks; Administrative and executive secretaries… Do any of those categories sound familiar to you? An article I read on the Singularity University website indicated that cashier jobs will all but disappear by 2022. Have you used self-check at the grocery store or at an airport? One last point. The World Economic Forum data found more than half of all employees will require significant reskilling by 2022.
Another challenge is that job applicants are not showing up in the first place. A recent study points to a growing gap between the number of government job postings and the number of government job applicants. This gap has doubled between 2014 and 2017.
It has been said that people look for three things in their work – opportunity, challenge, and stability. In an era of emerging technologies, you may only get to pick two!
Humans matter. They do. Now and always. But the mix of what they do inside and outside of government is changing. And will continue to change for the rest of your career. And your kids’ career. And well beyond that. Humans are doing the majority of work now. Globally, it will be 50-50 within a few years. And by 2025, the majority of the work on the planet is expected to be automated.
Traditionally, the far left of this chart represents what we're most comfortable with in government. Traditional fulltime W2 employment with full benefits. That began to shift as both agencies and younger employees started to look for flexibility – remember your first flex work day? Then came some Digital Labor. A little bit more open. A little bit more flexible. While 1099 contractors have always had a role in government, that business model is bumping up against the gig or sharing economy or crowd sourcing in interesting ways. Together, it is expanding the universe of potential ecosystem partners – including those with whom you might enter into a P3 (public private partnership). There is the same discipline in the name of public accountability, but more flexibility on the execution in getting the right talent for the right job at the right time.
Excuse the hard turn here but there is a severe weather warning that comes with all of this. Your cybersecurity threat environment is constantly evolving – and you need to evolve with it. Your cybersecurity efforts are moving beyond the walls of government.
We often think about cybersecurity in the context of something that is in government’s control. For instance, data at the DMV or in an HHS department. You, like me, probably watched with great interest as Atlanta dealt with a massive attack last year, at considerable taxpayer expense. And in March of this year, a county 60 miles from Atlanta also had a ransomware attack and they decided to pay – over $400k!
In the future, cybersecurity is going to be a lot deeper in government and IT leaders need to play a vital role in that conversation.
For instance, technology and cybersecurity will play an interesting role in future crimes. As an example, a 21-year-old recently used his smartphone at the Mall of America to hack into a Tesla and drive off. This affects government because the owner of the Tesla will go to a local police department for help? Is the department equipped to handle this? How would they even start?
Legislators are starting to respond to that. There are over 273 cyber security bills this session. This is a hot topic, but one that everyone is addressing in a piecemeal way.
The biggest takeaway: cybersecurity is transitioning to a community function. San Jose CIO Rob Lloyd views the city’s CISO as a community CISO rather than a city CISO. That's a big shift in terminology and focus because the CISOs of the future are going to have to think broader than the systems that are in their direct control. They're going to have to look at how community infrastructures - including IoT sensors and a myriad of other things they may have not installed themselves - could potentially impact their operations or become something that could be hijacked and used against the public interest if not properly safeguarded.
The 22-member AZ team – created by executive order is to develop recommendations and advise the governor on cybersecurity issues; receiving quarterly updates from state CISO; offer advice on federal resources available to fight cyberthreats; promote public awareness of threats; foster collaboration between government, the private and education sectors, law enforcement and others; and drive cybersecurity and IT workforce development and training at the higher education level.
NYC Secure is a free, New York City-funded mobile app that will alert you if your mobile device or tablet encounters threats such as a potentially unsecure Wi-Fi network and offers recommendations on how to address the threats. The app was designed with your privacy at the forefront. No information about you leaves the device.
Let’s pivot toward the future and look at some emerging technologies and their possible collision course with regulations. It may or may not be the Flintstones vs. the Jetsons. Indeed, there are a variety of emerging technologies that have potential to radically shift the way government operates.
It is the holy grail of the Smart Cities movement – Intelligent Infrastructure.
The state of Indiana is using data and sensors on their infrastructure to actually predict and calculate the probability of vehicle crashes and it can use this to both inform its planning for that infrastructure, but also to pre-position emergency vehicles and other types of assets out in the field to mitigate the risk associated with these crashes. All that data is compiled into a public crash prediction portal.
Predictive analytics is poised to save lives and to reduce work in all industries. It is no longer science fiction and the same thing is starting to work its way into government. What if we could predict a pothole before it emerges?
Kansas City is using data analytics and business intelligence to identify minor road failures before they turn into potholes.
Drones are on the rise at both the state and local levels, primarily ushered in by justice and public safety organizations.
People of a certain age will remember the August 2007 collapse of the Interstate 35W bridge over the Mississippi River in downtown Minneapolis. As part of an effort to avoid the repeat of such tragedy, the state of Minnesota is now using drones to inspect bridges and they're looking at expanding that to other infrastructure projects throughout the state. It's helped augment staff and inspect more aging infrastructure faster and they have picked up a number of awards along the way.
Drones are also an important part of situational awareness. Louisville has a ShotSpotter system that will identify a gunshot through acoustic sensors mounted on street lights. Now the city plans to launch a drone to see where the gunshot happened and provide footage back to central dispatch.
If it’s good for the consumer, it’s good for the citizen….
Meet Deputy CHIP the Chatbot. Again it is consumer technology applied to public service – in this case, law enforcement recruitment. The chatbot has been deputized to answer questions from prospective applicants about minimum qualifications and life as an LA cop using elements of artificial intelligence without tying up the scarce resources of a physical, human, officer.
What if your credentials or the way you wanted to pay actually worked seamlessly worked across state lines? You don’t worry about that when shopping online but it can be a real hassle when you are doing business with more than one public agency. Until recently, there has not been a great deal of focus on collaborating on a shared login credential or single sign-on across agencies. That was until Utah, Michigan, Pennsylvania, and Indiana said a better consumer experience was overdue.
This cube sat is probably just one of the thousands of things you don’t see flying over your city but it is helping to bring with it next generation connectivity.
Everyone's talking about 5G, but we're also looking at what trumps 5G. In Alaska, Space X has FCC clearance for satellite Internet and their play is to provide rural broadband through low earth orbit satellite. The whole notion of connectivity and how we manage connectivity in the public sector is flipping upside down. It's no longer just the 5G conversation or the WiMax conversations from the previous years. It’s now time to starting to think about how to fit it into your infrastructure play if you're a government agency.
A 5G deployment in parts of Sacramento is worth a look if only to get a sense of the speed differences. The 4G phones in your pocket are good for up to 100 megabytes per seconds. Look to the right of the slide at 5G and the exponential increase to 10 gigabytes per second – which makes possible high-resolution public safety cameras, immersive education, broad adoption of autonomous vehicles and applications we have not even thought of yet.
Cities are the laboratories for emerging technologies – where people, pavement, and machines meet. We are still closer to the beginning than the end of the experimentation with autonomous vehicles, but they are coming to a street near you. We talked about the cybersecurity implications of them, but there's also a lot more that goes into how you should be thinking about these new technologies that can unlock a variety of new experiences and the challenges associated with them.
Las Vegas is prepping the strip for 30 self-driving Lyfts through the popular ride-hailing app. It just seems like the right city to try something like that… But going against type, perhaps a little like Connecticut at the state level, Pittsburgh, has attracted a lot attention and industry investment for its work on autonomous vehicles. The farther the city went, the farther it realized it had to go … A near miss in Pittsburgh and a fatal accident in Tempe, AZ slowed experimentation, and – according to the state DOT -reinforced the need for clearer legislative guidance from the state and federal level …
Connecticut launched its own autonomous vehicle pilot to work through the issues related to liability and viability.
The small New England state joins a growing list of other states (Nevada, Utah, California) that have seen the technology mature, become more sophisticated, and develop a track record worthy of serious consideration as part of the state’s transportation system. Regulators and other state officials remain properly conservative if not cautious while recognizing the potential opportunity for increased transportation safety and efficiency, not to mention economic opportunity.
On that and other fronts, regulations are coming, and they're actively being filed.
The hottest sector for states right now is how to regulate drones. You’ve got a lot of federal direction and even preemption in that space. Followed by AI, blockchain, small-cell 5G types of wireless infrastructure and then the Internet of Things.
Try not to be overwhelmed by all the complexity and don’t avoid what the critics may tell you is too complex (The critics still don’t count…). Prepare for the real complexity at the intersection of organizational collaboration, institutional collaboration, and technological innovation – all in service to the citizen.
“Sometimes we make the mistake of focusing on the shadows cast by the opportunity rather than on the opportunity itself.” Steve Kolodney, former CIO, State of Washington
Opportunities like this one only come around once – maybe twice – in a career. I hope you don’t miss it!
vcGood afternoon. It’s great to be with you here in Frankfort and I’m looking forward to sharing the thoughts of the Center for Digital Government with you. This is a tough spot to be in. You’ve just had lunch and desert awaits you at the end of my presentation. I promise to not take it personally if there is a stampede to the doors in about 50 minutes!