FutureReady
A Public Sector Playbook for 2020 and Beyond
Dustin Haisler
Chief Innovation Officer | e.Republic
@dustinhaisler
The Future Is Coming, Are You Ready?
What’s The Future?
Privacy Experience Work Cybersecurity Emerging Tech
Citizens will control their data and how government uses it.
FutureReady Prediction
Privacy Experience Work Cybersecurity Emerging Tech
In May 2018, GDPR Became A Reality In Europe And Changed The World’s View Of Data Privacy.
2018 Was Also The Year Privacy
Took Center Stage In The US…
2019 Is The Year That Data Privacy Moves
Beyond A Set Of Features On Your Applications
And Infrastructure…
Creating New Legislation
Data Privacy
Creating New Models
The Rise of A Decentralized Identity
Source: calc.datum.org
How Much Is Your Data Worth Per Year?
$
FutureReady Tactics for Data Privacy
Data privacy will impact all things (infrastructure,
networks and applications).
1
Compliance with regulations will evolve - establish
responsibilities and policies now by engaging the
stakeholders and users.
2
In the future, the role of the citizen defining their right to
control data will drive further change in policies and
technologies.
3
Government will continue to evolve to an API.
FutureReady Prediction
Privacy Experience Work Cybersecurity Emerging Tech
Experience: Government-Hosted
Channel: Government-Owned
The Future Government Experience
Experience: Government-Hosted
Channel: Government-Owned
Experience: Government-Hosted
Channel: Third-Party Owned
The Future Government Experience
The Future Government Experience
Experience: Government-Hosted
Channel: Government-Owned
Experience: Government-Hosted
Channel: Third-Party Owned
Experience: Third-Party Hosted
Channel: Third-Party Owned
www.yogov.org
Technology Will Interface With Legacy Government
Experiences In Many New Ways, Including Voice…
Source: Google I/O 2018 Keynote Video
And It’s Just Getting Started.
And The Future of the Government Experience
Could Very Likely Be A Single App.
www.evergov.com
FutureReady Tactics for Government Experience
Build the platform and plumbing to support third-party
apps and channels.1
Develop the technology and policy architecture to
support integration of third-party applications.2
Incorporate end-user experience and platform strategy
into your governance model.3
FutureReady Prediction
Government agencies will look to on-demand employees.
Privacy Experience Work Cybersecurity Emerging Tech
64% of State Chief Administrators see the growing skills
gap has having the highest impact on government work.
Data Source: Accenture surveys, fielded 2017-2018
The biggest gap today isn’t hiring people. It’s skills.
The Divide Is Growing.
The definition of work is also radically changing.
Source: Deloitte
www.upwork.com
And The Need
For Humans To
Interface With
Automated Systems
Will Grow
FutureReady Tactics for the Future of Work
Modernize job descriptions and associated skills.1
Look at training programs to help upskill or reskill your
existing workers.2
Create small-scale pilots to introduce new workforce
technologies and gain a better understanding of their
impact.
3
FutureReady Prediction
Cybersecurity will be a new service government delivers to constituents.
Privacy Experience Work Cybersecurity Emerging Tech
Community Cybersecurity Will Become A New
Government Service.
From IoT-enabled cars…
Forcing Legislators To Respond…
Cybersecurity
Evolving Cybersecurity To A
Function That Spans Beyond Government Walls.
State + Business Task Force
State of Arizona
Citizen Cybersecurity
New York City, NY
FutureReady Tactics for Cybersecurity
Look at cybersecurity under the lens of enterprise risk
management.1
Explore applying a shared services model to cybersecurity
capabilities - see what capabilities you can parter with
other agencies on.
2
Expect new cybersecurity & data sharing regulations to
take effect in 2019-2020.3
FutureReady Prediction
New technologies will rapidly emerge and challenge existing regulations.
Privacy Experience Work Cybersecurity Emerging Tech
Intelligent Infrastructure
Crash Prediction
State of Indiana
Predictive Maintenance
Kansas City, MO
Drones
Infrastructure-Inspecting
Drones
State of Minnesota
Public Safety Drones
Louisville, KY
Consumerization of Technology
‘
Artificial Intelligence
Los Angeles, CA
Single Sign On
State of Utah, Michigan,
Pennsylvania and Indiana
Next-Generation Connectivity
Source: What Mobile
5G Connectivity
Sacramento, CA
Next-Gen Connectivity
State of Alaska
Autonomous Transportation
Autonomous Shuttles
Los Vegas, NV
Autonomous Vehicle Pilots
State of Connecticut
And Regulations Are Coming….
FutureReady Tactics for Emerging Technology
Leverage public-private-partnerships to explore
emerging technologies and mitigate risk in the process.1
Engage staff in piloting new software-based applications
to increase awareness of new technologies.2
Leverage your industry partners to help you cut
through the market noise and better keep up with the
future.
3
Preparing For The Future Also Requires
FutureReady Leadership
FutureReady Leadership Components
1. Creating An Organizational Vision For The Future
2. Operating In A State of Continuous Beta
3. Leveraging The Collective Knowledge Of Your People
4. Empowering Your Team To Learn New Skills
5. Having Emotional Intelligence To Navigate Periods of Disruptive Change
Being Future Ready
Is A Complex Journey.
But It’s A Critical Focus That
Will Prepare You And Your
Organization For Anything
That Comes.
The Future Is Coming
Are You Ready?
FutureReady
A Public Sector Playbook for 2020 and Beyond
Dustin Haisler
Chief Innovation Officer | e.Republic
@dustinhaisler

Future Ready presentation 2019 by Dustin Haisler