The Expero4care project aims to create the first standard to assess the quality of learning outcomes in healthcare training. It will develop a model and tools to evaluate training based on indicators like competencies gained, transferability to colleagues, and applicability on the job. The model assesses quality from the perspective of leadership, decision-makers, teachers, learners, and external stakeholders. It provides questionnaires, interviews, focus groups, and a database to analyze training processes, competencies, satisfaction, and culture. The goal is to certify the Expero4care model as an international standard for evaluating learning outcomes in healthcare sector training.

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EXPERO MODEL TO ASSESS THE QUALITY OF THE LEARNING OUTCOME IN
HEALTHCARE TRAININGS (EXPERO4CARE)
THE PROJECT
The Expero4care project is a Lifelong Learning Programme project, which main goal is to create
and certify the first standard to assess the quality of the learning outcome in
the healthcare sector.
Expero4care is one of the 24 projects that have been approved in 2013 and it has been funded
with 300 000 Euro. Its duration is 24 months since the launch in 2013.
The evaluation of the learning outcome in healthcare is one of the main issues of the politic,
economic and production scenarios in the EU, and therefore to be considered one of the strategic
objectives at national and international levels.
From the implementation point of view, even with quite big amount of money for the
training there isn't a suitable return of investment (ROI). This gap becomes a problem in terms
of management and in the loss of training's significance.
From the analysis of the national and regional context (in all the involved countries), there is a
strong interest in the Expero model and its certification at European level, in particular
considering its main application in the healthcare system.
THE MODEL
The strength of Expero4care lies in its model, which is the first standard model that provides a
set of tools to investigate the value of the training.
It is innovative, as it is the first standard model aimed to evaluate the learning outcome in
healthcare sector, also providing a set of tools created to investigate on each indicator.
The model focuses on improvement, since it does not see quality as bureaucratic standards to
follow, but as a continuous enhancement process. The Expero4care model and tools are free to
use, and forthcoming iPad app will guide the application of the model step by step.
The concept of quality is rooted on the stakeholders’ prospective classified in the five rows:

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 Leadership
 Decision maker
 Internal stakeholders (teachers, tutors, staff)
 Learners (the trainees of the course)
 External stakeholders (workplace, professional network, system)
All categories are involved in the evaluation process by means of six specific indicators, useful
to monitor the training effectiveness:
 Competencies (referred to the acquired competencies using the KSAV model:
Knowledge, skills, attitudes and values)
 Transferability (to the colleagues of what learnt during the training)
 Applicability (in workplace of what learnt during the training)
 Participation
 Credits
Data are monitored in two phases: expectations ('should' area, tested before the course
beginning) and perceptions ('is' area, tested after the course end).
In order to evaluate the learning outcome quality, the following dimensions are assessed:
 Quality of Results (QR)
 Training Processes (TP)
 Quality of Competencies (QC)
 Satisfaction of Results (SR)
 Training culture (TC)
For each dimensions, Expero4care provides a validated set of tools: questionnaire, interviews,
focus group, documental analysis and a very usable database management system in which the
assessor can store all the collected data and obtain, as output, graphical and numerical
representations of the quality of the learning outcome, highlighting also strengths and weakness
points.
The Expero4care model is devoted to assess the learning outcome for people employed in the
healthcare sector. It is dedicated to training organizations in the healthcare sector.

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Expero4care is going to be recognized as international certificated standard by SGS
international.
The model is also flexible. It could be effectively integrated with other tools for assessing the
quality (ISO, EFQM), and it can be adapted to the specific needs of the organization.
The project is coordinated by Azienda per i Servizi Sanitari 1 triestina with dr. Patrizia Buzzai,
the management task force is composed by the Department of Humanities (University of
Trieste), the Expero Association, the ASS1 triestina and the European Office of Cyprus.
The partners who will apply the model are ASL2 Torino, ASS1 triestina, Zagreb School of
Medicine, VAMK Vaasa, Salud y Comunidad Barcelona, Folk Universitetet Uppsala.
Dissemination and support partners are Evolvere Sardegna, Ipasvi Trieste, University of Turin,
CTG dental care Izmir.