This document announces a conference to present the results of the QUASER project, which aimed to develop tools to facilitate the identification and recognition of skills for operators who work with asylum seekers and refugees. The conference will include a roundtable discussion on new tools developed by the project to enhance operators' skills and qualifications. Another roundtable will discuss potential models for professionalizing the sector of migrant reception and integration operators across Europe. The goal is to improve the quality of services for asylum seekers and refugees by better recognizing operators' skills and competencies.

1. E N H A N C I N G
S K I L L S F O R T H E
R E C E P T I O N O F
M I G R A N T S
R E C O G N I T I O N O F O P E R A T O R S '
P R O F E S S I O N A L I S M A N D Q U A L I T Y
O F S E R V I C E S . W H I C H M O D E L S ?
Transparent qualifications for boosting the quality of
services addressed to asylum seekers and refugees
n° 2016-1-IT01-KA202-005593
Rome, 18 June 2019
h 14:00 - 18:00
Sala Conferenze ANCI
46, Via dei Prefetti

2. 1 4 . 0 0
W E L C O M E C O F F E E A N D R E G I S T R A T I O N
14.30
WELCOME GREETINGS
Annalisa Giovannini, Cittalia – ANCI Foundation on Social Policies for
Reception, Integration and Citizenship, Head of the Research and
Projects’ Development Office
Andrea Volterrani, University of Rome “Tor Vergata”, Scientific
Coordinator of the QUASER project
P R O G R A M M E
15.00 – 16.00
Round table
The QUASER project
NEW TOOLS FOR THE DEVELOPMENT OF THE SKILLS OF THE
OPERATORS IN RECEPTION SERVICES FOR APPLICANTS AND
BENEFICIARIES OF INTERNATIONAL PROTECTION
Facilitator: Gabriele Guazzo, Cittalia
Participants:
Elisa Mancinelli and Alessio Ceccherelli, University of Rome “Tor
Vergata”
Giusy Zollerano, Associazione Effebi
Denis Riabov, Folkuniversitetet Uppsala
Susana Corona, Inercia Digital
16.00 – 17.00
Round table
TOWARDS A PROFESSIONALISATION SYSTEM FOR MIGRANTS’
RECEPTION AND INTEGRATION OPERATORS IN EUROPE
Facilitator: Mario Spatafora, Associazione EFFEBI
Participants:
Andrea Volterrani, University of Rome “Tor Vergata”, Scientific Coordinator
of the QUASER project
Stefania Maselli, SPRAR/SIPROIMI Central Service, Front End Office
Gianpietro Losapio, Social Cooperative Comunità Oasi2 San Francesco
Trani, President
Vaso Anastasopoulou, DIMITRA Education and Consulting, Deputy
Director
Dimitrios Georgiadis, Reception and Identification Service - Greek Ministry
of Migration Policy, Reception structure's coordinator
Henry Massieux, Spanish Red Cross, Mediator
17.00 – 17.40
Discussion: open debate with all participants
17.40 – 18.00
Conclusions
Camilla Orlandi, ANCI – National Association of Italian Municipalities,
Head of Department for Integration and Reception, Immigration
Management
Antonello Scialdone, INAPP - National Institute for Public Policies
Analysis, Coordinator of the strategic project "Migrants' Integration"
work languages: Italian, English

3. Transparent qualifications for boosting the quality of
services addressed to asylum seekers and refugees
n° 2016-1-IT01-KA202-005593
Nowadays, a great number of services and organisations for the protection of Asylum Seekers and
Refugees (ASR) are active in reception centres across Europe. The profession of “ASR operator”
has much to offer in these services, not only providing help with the practicalities but also inclusive
responses to the complex needs of ASRs. However, in most EU countries there are not any formal
recognitions of the ASR operators’ skills and competences and there are not any specific
registries/accredited boards or quality professional labels, although their capacities are largely
contributing to the success of the protection system for ASR.
The QUASER project has tackled these issues: involved project partners have developed an
integrated set of tools that facilitate the identification of ASR operators’ prior non-formal and
informal learning and to speed up the matching process between existing knowledge, skills,
competences (KSCs) and the original QUASER Professional Qualification Prototypes. Also, a
specific training programme has been designed to provide consistent learning resources to fill
possible knowledge gaps.
The QUASER Final Conference is aimed at presenting the main project results and at engaging
key stakeholders in a discussion about the possible models for recognising and enhancing the
ASR operators’ skills so to improve the quality of reception services.
More info: http://www.quaser-asr.eu/