Controlling is the process of monitoring work performance, comparing it to standards, and taking corrective action to address any deviations. Some key aspects of controlling discussed in the document include immediate and basic corrective actions, concurrent and feed forward control, and using tools like budgets, rankings, management information systems, and benchmarking to evaluate performance. Controlling can help empower employees and protect the workplace by identifying issues and ensuring standards are met.

1. Kamal AL MASRI

2. By Kamal ALMASRI 2
 ( ) Controllingis the process of monitoring, comparing,
and correcting workperformance.
 ( )Controllingcanhelp Empoweringemployees and
Protectingthe workplace.
 ( )Immediate corrective actions correct problems at
once in order to get performance back on track.
 ( )Basiccorrective actions look at how and why
performance deviated before correctingthe source of
deviation.

3. By Kamal ALMASRI 3
 ( ) The scheduled preventive maintenanceprograms on
aircraft done by themajor airlinesare feed forward
Controlling.
 ( )Concurrent controlis control that takes placewhile
a workactivity is in progress.
 ( )Feed forwardcontrol - control that takes place after
a workactivityis done.
 ( )Management by walkingaround (a term used to
describe whena manager is out in the work area
interactingdirectly withemployees) is a Concurrent
control.

4. By Kamal ALMASRI 4
 ( )Performance - the end result of an activity.
 ( )Productivity refers to the amount of goods or
services produced divided by the inputs needed to
generate that output.
 ( )Budgets are planningand controlling tools.
 () Thebalancedscorecard approach is a way to evaluate
organizationalperformancefrom the financial
perspective only.
 ( )Benchmarking- the search forthe best practices
among competitors or non-competitors that lead to their
superior performance.

5. By Kamal ALMASRI 5
 ( ) Rankings are a popular way formanagers to
measure theirorganization’sperformance.
 ( )Management informationsystem (MIS) is a system
used to provide management withneeded information
on a regular basis.
 ( )Control measures can deter or reduceemployee
theft.

6. By Kamal ALMASRI 6
Financial
Customer
Internal processes
People/innovation/growthassets
All of the above

7. By Kamal ALMASRI 7
Measuring actual performance
Comparing actual performanceagainst a
standard
Taking action to correctdeviations or
inadequate standards
All ofthe above

8. By Kamal ALMASRI 8
Personal observation
Statistical reports
Oral reports
Written reports
All ofthe above

9. By Kamal ALMASRI 9
Discuss what is “Controlling”.
Discussthe importance of Controlling.
Listthree tools of controlling.
Explain the concept of Benchmarking …