Evolution or Revolution of the Store & Store Associate Nikki Brain, Client Solutions Director, Managed Services, & Ben Searls, Managing Director, Exsurgo
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Evolution or Revolution of the Store & Store Associate Nikki Brain, Client Solutions Director, Managed Services, & Ben Searls, Managing Director, Exsurgo
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Evolution or Revolution of the Store & Store Associate Nikki Brain, Client Solutions Director, Managed Services, & Ben Searls, Managing Director, Exsurgo
- 1. 1 Evolution or Revolution ? Store & Store Associate
- 2. Specialist Fashion, Retail & Consumer Recruitment EXSURGO OVERVIEW Exsurgo is a boutique fashion, retail and FMCG recruitment company. We specialise in these core areas: International Fashion, Retail Operations, Buying & Merchandising, Procurement & Supply Chain, Consumer Sales & Marketing, Technology & Transformation, Finance, & Executive Search. We pride ourselves on matching the best brands with the best people. Recruiting within the most exciting sectors in the UK and internationally, Exsurgo has grown to become a true specialist within the Retail, Fashion and Consumer markets. Ben Searls Managing Director Nikki Brain Client Solutions Director
- 3. Specialist Fashion, Retail & Consumer Recruitment OUR RETAIL, ETAIL & HOSPITALITY CLIENTS
- 4. Specialist Fashion, Retail & Consumer Recruitment UK RETAIL STATS AND FACTS Here are some key stats and facts about the UK retail sector. £358 billion Total value of UK retail sales in 2016 192,000 Total number of VAT-registered retailers in the UK 2.8 million People employed in UK retail in 2015 290,315 Total number of retail outlets in the UK 1/3 Proportion of consumer spending that goes through retail 5% Amount retail generates of total GDP (GVA) 12% Proportion of retail sales made online 10% Average annual growth of online retail sales 3.4% Rise in UK retail sales in December 2016, year-on-year 5.7% Rise in Health and Beauty sales in December 2016, year-on-year - the fastest growing category
- 5. Specialist Fashion, Retail & Consumer Recruitment WHAT’S ON THE AGENDA? Mobile Technology H2H Artificial Intelligence Big Data Digital & Physical – Best Practise Portable CRMS Bricks & Clicks – Partnership Up Stream / Down Stream End to End Approach Experiential Product Knowledge Sales to Service Educated Consumer
- 6. Specialist Fashion, Retail & Consumer Recruitment CURRENT MARKET Retail Vacancies Over 160,000 Hospitality Vacancies Over 50,000
- 7. Specialist Fashion, Retail & Consumer Recruitment QUOTE… ‘Consumer spending remains resilient post the EU Referendum, with a large number of shoppers wanting to make purchases in person or visit stores to pick up items they have ordered online – resulting in 90% of sales continuing to involve a physical shop in some way, even if the way retailers sell from stores is changing’ Edward Cooke Chief Executive, Revo
- 8. Specialist Fashion, Retail & Consumer Recruitment WHAT’S ON THE AGENDA? Mobile Technology H2H Artificial Intelligence Big Data Digital & Physical – Best Practise Portable CRMS Bricks & Clicks – Partnership Up Stream / Down Stream End to End Approach Experiential Product Knowledge Sales to Service Educated Consumer
- 9. Specialist Fashion, Retail & Consumer Recruitment THE FUTURE STORE ASSOCIATE (DELIVERY OF SALES THROUGH SERVICE) Specialist Fashion, Retail & Consumer Recruitment Customer Service Customer Experience Create Excitement Deliver Solutions Discovery Customer Needs Turn a visitor into a customer Passionate Good Listeners Specialists Technical Product Experts “I like the top, but let me do a little bit of comparison shopping on the internet first.”
- 10. Specialist Fashion, Retail & Consumer Recruitment REVOLUTION or EVOLUTION ? Candidate Brand aligned to Consumer Brand..? Role Profiles ? Reward & Recognition ? Diverse Candidate Attraction Strategy ? Assessment & Selection Techniques ? Talent Pool / Talent Management ? Specialist Fashion, Retail & Consumer Recruitment WHAT DOES THIS MEAN FOR HR & RECRUITMENT… ?
- 11. Specialist Fashion, Retail & Consumer Recruitment Traditionalists Baby Boomers Generation X Generation Y MILLENIALS Generation Z Hard work Formal Letter Face to Face Job is for Life Loyalty Telephone Face to Face Telephone Organisational Led Loyal to Profession Email & Text Email & Text Work life Balance Innovation & Change Text & Social Media Online & Mobile Work with, not for Self Reliance & Activity Orientation Mobile & Handheld Career Multitaskers Face Time 5 GENERATIONS IN WORKPLACE
- 12. Specialist Fashion, Retail & Consumer Recruitment Applicant Screening Video Online Testing Blind Selection Candidate Journey Engaged Application Management Branding Ambassadors Interactive Referrals NEW / UPGRADED TECHNOLOGY
- 13. Specialist Fashion, Retail & Consumer Recruitment Generations Existing Groups Blind Hiring New Groups DIVERSITY
- 14. Specialist Fashion, Retail & Consumer Recruitment New / Updated Technology Diversity Talent Pool Management 3rd Party Websites / Job Boards Referrals Social Professional Networks Recruitment Trends Talent Attraction WE ALL HAVE ACCESS TO THE SAME PEOPLE TOP 3 - 2017
- 15. Specialist Fashion, Retail & Consumer Recruitment CURRENT FUTURE Tactical Reactive Technology EVP Recruiter Strategic Proactive Talent Engagement Talent Brand True Partner YOUR RECRUITMENT PLAN ?
Editor's Notes
- NB Slide… setting the scene. Need to change, when presentation is done we can sort then.
- Need to add corporate intro and Ben . Nikki
- BS SLIDE: DON’T NEED ALL THESE STATS, BUT SOME ARE KEY / INTERESTING
- BS Slide – this slide is to show that with the relevant cleints, as a collective these are some of the strategic objectvies that are on their ‘to do list’. The paler blue ones (need to sort color / format) are the ones that we are focussing on as key for the presentation (and links back to the topic agenda)
- BS SLIDE: DONE NEED FULL BREAKDOWN, CAN JUST ADD THINK ITS KEY THAT THERE ARE SO MANY VACANCIES, HIGHLIGHTS THE COMPETION FOR SAME STAFF ECT. Salary Estimate £15,000+ (65772) £20,000+ (38705) £25,000+ (26441) £30,000+ (19392) £35,000+ (14906) Job Type Permanent (25786) Full-time (23063) Part-time (11869) Temporary (4087) Contract (2261) Salary Estimate £15,000+ (22858) £20,000+ (12237) £25,000+ (6999) £30,000+ (4411) £35,000+ (2856) Job Type Full-time (8249) Permanent (6548) Part-time (2449) Apprenticeship (2025) Temporary (1497)
- BS. THIS IS A QUOPTE FROM THE RETAIL ECONONMICS PAPER – HAVE SENT YOU A COPY – SETS UP OOUR NEXT BIT WELL….DELIVERING SALES THROUGH SERVICE…. Salary Estimate £15,000+ (65772) £20,000+ (38705) £25,000+ (26441) £30,000+ (19392) £35,000+ (14906) Job Type Permanent (25786) Full-time (23063) Part-time (11869) Temporary (4087) Contract (2261)
- BS Slide – this slide is to show that with the relevant cleints, as a collective these are some of the strategic objectvies that are on their ‘to do list’. The paler blue ones (need to sort color / format) are the ones that we are focussing on as key for the presentation (and links back to the topic agenda)
- Business issues Talent Branding What is Employer Value Proposition (EVP) Talent Brand VS. EVP Talent Acquisition Keeping Employees Engaged Technologies & Techniques Working Together Example Q&A
- Business issues Talent Branding What is Employer Value Proposition (EVP) Talent Brand VS. EVP Talent Acquisition Keeping Employees Engaged Technologies & Techniques Working Together Example Q&A