The document discusses evidence-based librarianship methods to enhance user experience at Champlain College, emphasizing various data collection techniques. It highlights the importance of understanding patrons' perspectives through activities like cognitive mapping and cultural probes. The text also encourages collaborative brainstorming on how different user experience methods can be applied in library settings.

1. EVIDENCE-BASED LIBRARIANSHIP
Methods for researching User Experience
Emily Crist, Alan Carbery, Champlain College

2. Tried-and-tested
data collection

3. Survey
EXHAUSTION

4. Survey data and metrics tell a story
in the aggregate.

5. What are patrons actually doing?
And how do they feel doing it?
USER
EXPERIENCE

6. Looking at our services from
THE PATRON’S PERSPECTIVE

7. Different methods of data collection to
diversify your research toolkit

8. ACTIVITY

9. Draw or map the Davis Center
You’ll have 6 minutes total.
Start with ORANGE
(the building we’re in now)

10. Draw or map the Davis Center
Now, continue your drawing,
but, switch to GREEN
(the building we’re in now)

11. Draw or map the Davis Center
Finally, finish your masterpiece
using the BLUE color
(the building we’re in now)

12. COMPARE/SHARE

13. What do you notice about your drawings?
What did you decide to draw first?
What was left out and why?
Similarities? Differences?

14. COGNITIVE MAPPING
Revealing how people conceptualize a space

15. Map out the Champlain
College Library.

19. CULTURAL PROBES
Users collecting their own data

22. OBSERVATION
Understanding people in their natural environments

24. RECORDING
the observation

25. SUMA
Open-source space usage
data collection and analysis tool

26. ACTIVITY

27. Each table has been assigned a
specific UX method…
Guided Conversation

28. Guided Conversation
Think across the library.
Brainstorm possible scenarios where this method may be useful.
How might it be used?
Have you used a version of this method before? How? Describe it.

29. * disclaimers

30. For further reading:
User Experience
in Libraries
Edited by Andy Priestner & Matt Borg

31. Emily Crist
ecrist@champlain.edu
Alan Carbery
acarbery@champlain.edu