Evelyn Quiambao seeks a leadership position utilizing her 20+ years of experience in education and business. She has strong skills in curriculum development, teaching, human resources, and management. Her experience includes roles as a college counselor, HR manager, store manager, and educator. She has a background in education, business administration, and psychology and is currently pursuing her doctorate in education.

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Evelyn Quiambao, MBA
10255 6TH
Avenue SW · Seattle, WA · (206) 446-5447
Ecq1025@yahoo.com
Objective
Seeking for a position as an executive leader in an institution that continually utilizes knowledge,
enthusiasm and strong dedication towards high degree of curriculum and work force
development and administration that enables sharing of knowledge in implementing, planning,
coordination and execution of services for individual functions, efficient and effective operations
for learning and development of success of the company.
Summary of Professional Skills
Educated professional with over 20 years of combined experience working in a fast-paced
environment demanding strong organizational, technical and interpersonal skills in retail and
scholastic arena. Trustworthy, ethical and discreet committed to efficient, productive operations
and superior customer service. Confident and poised in interacting with individuals at all levels.
Detail oriented, knowledgeable and resourceful in completing projects in a wide variety of tasks
including employee relations management, curriculum development, policy interpretation and
implementation; able to handle simultaneous projects effectively. Energetic and dedicated
individual with superior team skills including:
• Demonstrated experience in measuring student learning outcomes
• Developing curriculum, assessing and improving student learning and evaluating course
efficacy.
• Strong teaching experience with a variety of classroom technologies, including
successful engagement to students with diverse academic, socioeconomic and cultural
backgrounds.
• Understanding of developmental business ethics, strategies and methodologies for
community college students.
• Supervision for the daily operations of retail businesses.
• Provided responsive human resource expertise and consulting with the ability to
communicate effectively at all levels of the organization.
• Continuous demonstration of effective communication, presentation skills, decision
making strategy, behavioral interviewing, human performance technology and training.

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Professional Experience Highlights
HEAD COLLEGE COUNSELOR
Responsible for administering all aspects of the college search, admission process and delivery
of academic advising services, including:
• Development of academic competencies within the University system, guide students in
course and major selection, teach self-evaluation of academic success, help students
interpret and understand policies.
• Assessment of student progress towards degree requirements, student referral for
academic or personal counseling.
• Collaborate with advising staff to provide new students orientation (transfer and new
enrollees)
• Develop and coordinate programs to increase retention and progression of students.
• Assist students in the development of education, career and life goals
• Manage development of program updates and coordinate work study and job training
• Provide training, seminars, workshop and orientation for staff and students
• Conduct weekly outreach and recruitment activities in different centers including,
adoption center, rehabilitation center, adult home services, behavioral hospital and
hospice center.
HUMAN RESOURCE DISTRICT MANAGER
Responsible for providing employee relations and human resource support. Provide responsive
human resource expertise and consulting with the ability to communicate effectively at all levels
of the company. Successfully manage multiple priorities that align with the company’s strategies
and business goals.
• Experienced using industry standard Human Performance Improvement (performance
based analysis) methodologies for company success and challenges.
• Provide human resource services and support on complex employee relations issues
such as investigations, policy violations and complaints.
• Utilize effective interviewing techniques to obtain accurate information and provide
appropriate recommendations based upon findings and factual analysis. Effectively and
clearly synthesize investigative results into a written report.
• Provide consulting support to management to resolve performance management issues
and other corrective actions in accordance with defined company policies and
procedures.
• Act as a liaison between employees and management by providing recommendations
for problem resolution. Maintain current and thorough documentation.
• Assist in development of HR tools and training to increase management proficiency in
effectively managing employee relations issues. Complete group training sessions to
help management enhance their professional development.
• Work as a key part of a core staff relations team and partner closely across the HR
division to determine and assist in deploying appropriate HR services, strategies and
system solutions.
• Assist and conduct projects related to employee/staff relations, including policy
development and revision, research and legal compliance in the employment law arena.
• Work with employees at all levels of client groups to field questions, explain and
interpret company policies and practices.

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FINANCE STORE MANAGER AND BOOKKEEPER
Manage the daily operations of the finance department and ensure the timely and accurate
processing of accounts payable and receivable.
• Provides leadership and direction for the day-to-day operational management of the
finance department, to ensure that staff process and provide information efficiently,
accurately and in compliance with the designated policies and procedures.
• Develop and implement department specific customer service, human resource and
financial goals and objective consistent with the company and/or institution’s strategic
plan and goals
• Perform all aspect of human resource management, including recruitment and
retention, analyzing staff mix and deploying staff ensuring competency of staff through
development, training and regular evaluation and providing disciplinary counseling.
• Manage, develop and monitor the department’s operating and capital budget, making
adjustments as needed to stay within budget guidelines.
• Review accounts receivable/payable’s reports to analyze and provide financial data and
analysis for miscellaneous internal and external reporting, review and report significant
variances.
• Advise management of actions and potential risks. Ensure compliance with legal
requirements by researching existing and new legislation, consulting with outside
advisors and filing financial reports.
• Ensure the completion of miscellaneous special and recurring projects.
STORE MANAGER AND FACILITATOR
Provide supervision for the daily operations of the store. Assist in developing departmental
policies and procedures in the retail department.
• Recruit, hire, train, discipline and supervise staff including completion of performance
evaluations and competency assessments. Maintain and update staff procedure
manuals, staff training programs and quality assurance programs. Communicate
effectively with the staff and develop and effective team which promotes open
communication between co-workers in a courteous and professional manner.
• Provide leadership and acts as a resource to departmental staff to ensure smooth
operations of the day-to-day activities while ensuring operational goals and customer
needs are met.
• Participate in the development and implementation of operational processes and
supervise the activities of the retail department. Assist in the development of and
provide recommendation for systems and processes that further develop the company’s
ability to provide efficient revenue cycle operations.
• Participate in the establishment of policies and procedures for the revenue cycle
according to the administrative and legal requirement.
• Collaborate and coordinate with other branch management and alliances to ensure
seamless administration of processes and policies as well as analyze and resolve
sensitive financial related situations.

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EDUCATOR/ESL TEACHER
To give back to the community, I volunteered as an educator/ESL teacher to the financially
challenged, foreign speaking communities to help them better cope, adjust and adapt for job
placement.
• Evaluate students’ progress using CASAS
• Evaluate students’ performance, readiness and competencies.
• Develop ESL curriculum to gear students for success
• Communicate and work effectively with people from diverse backgrounds (racial, ethnic,
religious, linguistic, gender, age, sexual orientation, socio-economic and diverse physical
and learning disabilities)
Employment History
Goodwill Industries October 2012 – present
Yogurtland October 2011 – January 2012
Rite Aid June 2008 – February 2010
St James Cathedral May 2006 – May 2009
Bartell Drugs March 1999 – June 2008
Seattle Central Community College April 2001 – November 2006
International Sports Station August 1995 – July 1998
Central Colleges of the Philippines May 1994 – May 1995
Education
UNIVERISTY OF PHOENIX
Candidate for Doctoral Degree in Education, 2015
Master’s in Business Administration, August 2006
CENTRAL COLLEGES OF THE PHILIPPINES
Bachelors of Science in Psychology, May 1995
Awards
Best Secret Shopper awardee, Bartell Drugstore 2006, 2007