Erin Diaz has over 20 years of experience in healthcare IT and clinical analysis, with a focus on Allscripts SCM implementations over the past 10 years. She currently works as a Clinical Analyst III at New York Presbyterian Hospital, where her responsibilities include successfully implementing EMR systems, compiling technical specifications, and serving as an IT representative on multiple committees. Prior to this role, she held several sales, marketing, and operations positions in the diagnostic imaging field, consistently exceeding goals and improving operations.

1. Erin J. Diaz, MHA
201-565-7145 erinjonthomas@gmail.com
Information System Executive with 20 years healthcare expertise with over 10 years
focusing on Allscripts SCM implementations and IT planning efforts in a complex
healthcare organization. Organized and performance-driven professional striving to
improve the quality of healthcare delivered to diverse patient populations.
New York Presbyterian Hospital, New York January 2006 – Present
Clinical Analyst III – ED and Inpatient
• Loyal member of the ED team, working with vendors, consultants, MLM, Reports,
Pharmacy, Lab, Radiology, Interface and Inpatient teams while serving as an IT
representative for Six different Multi-disciplinary committees and Nine Emergency
Departments
• Successfully implemented XA at five EDs and one Urgicare clinic location
• Compile and design detailed technical specifications for Orders, Order Sets, Status board,
Clin Doc, MLM, Interface and Report requests and then implement EMR change requests
• Complete configuration for building and modifications for Workstation profiles, Orders,
Order Sets, Status Board and Clin Doc
• Problem solving and facilitating decisions in Clinical user committees-providing guidance on
how clinical automation could facilitate existing workflow and offer Clinical Decision
Support (CDS)
• Subject Matter expert for Status board and ED workflow: providing demonstrations for other
IT groups and hospitals of ED workflow, Status board rules and Enterprise columns/MLMs
• Serving as IT representative for Multi-disciplinary approval committees: ED Governance, ED
MD, OSWG, CLIQ, ED/PEDs and Corporate Nursing Electronic Documentation
• Managing and completing quality projects such as: ED Pediatric Sepsis project and Pain
project
• Cross-functional communicator interfacing with MLM team, Reports team and others when
any configuration changes are planned that may impact Reports or MLMs
• Proactive during the QA process in the Development cycle for the clinical user community
and providing demo/QA meetings for discussion and approval before moving to Production
• Frequently visiting EDs, meeting with clinical users for Public Relations and assessment of
any issues
• Ongoing demonstration of leadership role working with Allscripts during onsite visits in
multiple EDs to facilitate, identify and resolve user issues and concerns
• Executing proactive approach by providing Gap-Analysis documentation for the comparison
of different ED documentation requirements and workflow variances
• Prioritizing and finalizing Service One tickets for time sensitive Production modifications
• Participating in validation testing of all upgrades and assisting Tier 2/TSC to troubleshoot
and resolve issues
• Providing Command center and user support during go-lives and Post Production validation
• Team player committed to managing operations and project life cycle
• Communicating weekly updates on project status, issues, risks and mitigation strategies
Project Leader, Ambulatory project (19 months)
• Responsible for the Ambulatory component of the Electronic Medical Record
implementation
• Engaged in planning in clinic sites with Practice Administrators, Medical Directors and staff
• Organized and conducted Eclipsys XA educational presentations
• Developed workflow analysis and scope documents

2. • Consulted with physicians, nursing, medical assistants and patient financial advisors
regarding functionality
• Communicated user needs to management, vendor and technical support
• Created and submitted configuration requests to modify documents and order sets
• Submitted enhancement requests and opened cases with vendor
InSight Health, Northern California September 2004 - August 2005
Area Sales Manager
• Promoted to Regional Position after six months of employment
• Managed and supported marketing and sales efforts for nine outpatient diagnostic imaging
facilities
• Developed, implemented and promoted sales efforts in region - PET, MRI, CT, X-ray
• Managed and provided training for ten Account Executives at nine outpatient imaging
facilities
• Interviewed candidates and successfully hired for eight account executive positions during
tenure
• Assisted in the negotiations and finalized contracts for Northern California region
• Established and accomplished sales plans, goals and budgeted objectives
• Ensured ethical relationships with customers, hospitals, physicians, radiologists and staff
Account Executive
• Developed, implemented and promoted sales and marketing efforts - PET, MRI
• PET volume increased 58%, exceeded goals in November and December (first time goals had
ever been exceeded)
• MRI volume increased 11%, exceeded goal in November
• Trained Account Executives in three other facilities and assisted in the development of their
annual plans
RadNet Management, Northern California March 2001 - August 2004
Regional Sales Manager
• Managed and supported marketing and sales efforts for seven outpatient diagnostic imaging
facilities
• Initiated and finalized protocol changes resulting in exclusive contracts with physicians
• Implemented transportation and translation services, resulting in an increase in revenue
• Created a referring physician database to analyze patterns and trends
• Developed training program for marketing representatives and evaluated performance
Radiologix, Daly City, CA June 2000 - March 2001
Director of Marketing and Operations
• Improved marketing and operations resulting in a 60% volume increase
• Increased efficiency of radiology procedures and negotiated reimbursement rates
• Managed outpatient imaging facility, payroll, and improved employee recruitment and
retention
• Developed scheduling and billing manual to improve overall operations of facility
Medical Imaging Diagnostics, Inc., Emeryville, CA January 1999 - June 2000
Marketing Manager
• Researched market to develop competitive profile and strategically introduced new outpatient
imaging facility
• Successfully obtained the highest revenue companywide for the first month of operation
• Initiated, negotiated and finalized approximately seventy-five percent of insurance contracts

3. EDUCATION - Worked full-time while in school and self-financed education
1995-1998 Minor in Spanish- Seville, Spain and Guadalajara, Mexico and Buenos Aires,
Argentina (4.0 GPA)
1995-1997 Master of Health Administration, Medical University of South Carolina (3.7 GPA)
1989-1994 Bachelor of Science, Biology, University of South Carolina (3.3 GPA)
OTHER ACCOMPLISHMENTS
• Community Emergency Response Team volunteer (CERT) 2013- present
• ACE 2015, Boston
• Seminars/courses completed: Exempt from Config I, Completed Config II, Completed all
Inpatient and ED TSC 5.5 modules, Five day Sunrise Acute Care Custom Configuration
class, Ambulatory Care Leadership, Six Sigma Principles, We put patients first
• Volunteer at Literacy Partners in NYC 2010-2013
• Volunteer at American Conservatory Theater 2002-2005
• Represented Medical University of South Carolina in the Hill-Rom National Essay
Competition 1998
• Spanish Teaching Assistant at the College of Charleston 1996-1997
• Volunteer at MUSC Hospital in Charleston 1995-1997
• Volunteer at Richland Hospital, Hollings Cancer Center and Family Medicine Research
1993-1997
• Rotary Club Scholarship 1993
SKILLS
Knowledge:
Allscripts Sunrise Clinical Manager Configuration: Orders, Order Sets, Status board,
ClinDoc, MLM and Report build, testing and validation
Communications
Database/Design & Management
Project Management
EPCS
Dragon Voice Recognition Software
EMR Implementation and Post Production support and maintenance
Subject Matter expert for ED Workflow and Status board
Software:
Allscripts Sunrise Clinical Manager, Windows and the MS Office 2000, 2003, 2007 and 2010
Suite including Outlook, Project, SharePoint and Visio, Internet Explorer, Mozilla, Firefox,
Google Chrome
REFERENCES AVAILABLE UPON REQUEST