Imelda A. Gopico is a registered nurse with over 30 years of experience in quality management and risk management roles at Kaiser Permanente. She has held positions as a nurse consultant in quality and risk management, quality coordinator, and currently works facilitating investigations of quality of care issues identified through hotline compliance calls. Her experience includes coordinating case reviews, reporting on quality metrics, developing corrective action plans, and collaborating with regional leaders to improve patient safety and quality of care.