Emotional intelligence (EQ) refers to the ability to understand and manage one's own emotions as well as those of others, enhancing personal relationships and workplace interactions. Key components of EQ include self-awareness, self-regulation, social skills, empathy, and motivation. The document highlights the importance of developing emotional intelligence and provides strategies for improvement, emphasizing that EQ can be learned and is crucial for success alongside traditional intelligence (IQ).

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EMOTIONAL INTELLIGENCE
What is Emotional Intelligence ?
Emotional intelligence aka Emotional Quotient refers to
the capability of a person to manage and control his or her
emotions and possess the ability to control the emotions of
others as well.

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What Does It Mean to Be Emotionally Intelligent?
An emotionally intelligent individual is said to be
highly conscious of his or her own emotional states,
even negativity—frustration, sadness, or something
more subtle—and able to identify and manage them.
Such people are especially tuned in to the emotions
that others experience. It’s understandable that a
sensitivity to emotional signals both from within
oneself and from one's social environment could
make one a better friend, parent, leader, or
romantic partner.

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COMPONENTS OF EMOTIONAL INTELLIGENCE:
Emotional
Intelligence
Self
Awareness
Self
Regulation
Social
Skills
Empathy
Motivation

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Traits & Example
Self
Awareness
Example: By reading the reaction of someone else, you
know how you are perceived by them.
It is the ability to recognize and
understand your own emotions

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Traits & Example
Self
Regulation
Example: If someone is screaming at
you, you know that they are not always
angry at you. You have the ability to
understand they may be angry at a
particular situation and feel they need to
take it out on someone. You do not take
this personally or react angry back.
In addition to being aware of
your own emotions and the
impact you have on others,
emotional intelligence requires
you to be able to regulate
and manage your emotions.

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Traits & Example
Social
Skills
Example: Someone in a "boss" position
usually has a good grasp on handling all
different types of personalities. If two of
their employees are having a conflict, they
can find common ground and resolve the
issue in a civilized and fair manner.
In emotional intelligence
the term 'social skills'
refers to the skills needed
to handle and influence
other people’s emotions
effectively.

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Traits & Example
Empathy
Example: Being able to understand,
cope with someone else’s hardships or
sadness. When you fully understand
yourself and why you feel the things
you feel, you can understand other
people even if they are different than
you.
Is the ability to
understand how others
are feeling.

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Traits & Example
Motivation
Example: If a student fails a class, they see this
as an opportunity to learn and retake the class
without self doubt. They do not let failure get in
the way of their goal.
This is having an interest in
learning and self-improvement.

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COMPONENTS OF EMOTIONAL INTELLIGENCE:
Emotional
Intelligence
Self
Awareness
Self
Regulation
Social
Skills
Empathy
Motivation
Emotional intelligence starts
with understanding your own
emotions (self-awareness),
then being able to manage
them (self-regulation) and
use them to achieve your
goals (self-motivation).
Once you are able to
understand and manage
yourself, then you start to
understand the emotions and
feelings of others (empathy)
and finally to influence them
(social skills).

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Why emotional intelligence is important
in the workplace.?
• Giving and receiving feedback.
• Dealing with challenging work
relationship.
• Accept the change.
• Setbacks and Failure.

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IQ
EQ
DIFFERENCE BETWEEN IQ & EQ
• IQ measures concepts like logical reasoning, word
knowledge and math skills, while EQ measures
creative abilities or emotional abilities.
• It is not necessary that a high IQ person can
easily make social bonds or relations but a person
with a high EQ is adept at maintaining
relationships or building social bonds.
• Intelligence level or IQ of a person may never
change but EQ can be increased through
practicing self awareness, self-confidence and
self-restraint of emotions.
• IQ – Book smart while EQ – Heart smart.

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IQ
EQ
DIFFERENCE BETWEEN IQ & EQ
Which is more important.?

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DIFFERENCE BETWEEN IQ & EQ
IQ
EQ
CAN EI BE LEARNED..?
Which is more important.?
• Improving your interactions with others.
• Practice humility.
• Work on improving how you handle difficult
situations.
• Take responsibility for your actions and behavior.
• Enhance your social skills

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ECAN EI BE LEARNED..?
DIFFERENCE BETWEEN IQ & EQ
IQ
EQ
HOW TO IMPROVE EI ..??
Which is more important.?
• Observe how you react to people.
• Look at your work environment.
• Do a self evaluation.
• Practice effective communication.
• Examine how you react to stressful situation.
• Take responsibility of your actions.
• Examine how your actions will affect others.

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E1. Traffic Light System Exercise.
2. Mindful meditation.
3. Social Awareness Exercise.

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E1. Traffic Light System Exercise.
2. Mindful meditation.
3. Social Awareness Exercise.
The goal of this exercise isn’t really to find one
single emotion to match that persons apparent
state, its more about becoming aware of the many
different emotional states that people could be
feeling in any given moment. The more you become
aware and attentive to the emotional states of the
people around you, the more you can respond
appropriately and cultivate good relationships with
the people in your life.

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WHAT’S NEXT..??
• Take an EQ assessment
https://globalleadershipfoundation.com/geit/eitest.html
https://memorado.com/emotional_quotient
https://www.calmsage.com/activities-to-improve-
emotional-intelligence/
• Pick an EQ skill to work on
• Pick three strategies to begin using for
your chosen skill
• Keep the following in mind as you apply
your chosen skill
• Expect success, not perfection
• Practice, practice, practice
• Be patient
• Measure your progress

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 “It is very important to understand that emotional
intelligence is not the opposite of intelligence, it is not
the triumph of heart over head–it is the unique
intersection of both.”
-David Caruso