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EPR Annual Conference 2020 Workshop 1 - Rosa Almeida
- 1. WORKINGAGE Innovation for smart and inclusive work based on user-centric design Rosa Almeida Fundación INTRAS This projec t has rec eived funding from the European Union’s Horizon 2020 researc h and innovation programme under grant agreement N. 826232
- 2. 2 WORKINGAGE Concept and objectives WAOW Tool Modularity Evaluation plan and expected impacts 1 2 3 4 Intervention Framework for preventing stress and strain
- 4. 4 Improve experience of ageing at work Value and adapt to a more experience workforce and to the evolving requirements of each worker Increase opportunities for awareness and support focusing on wellbeing
- 6. Goal The purpose is to promote healthy habits in working environment and daily living activities ▪ Employees enjoy work ▪ Increased productivity ▪ Healthcare cost reduction ▪ EU economy Target group Workers aged over 45 ▪ Ageing workforce Focus 3 workplace types: ▪ Manufacturing ▪ Office ▪ Teleworking 6
- 9. 9 Cognitive & Emotional factors Worker’s health, Ergonomics & Physical environment Lifestyle, Health habits & Social behaviours Interventions based on cognitive behavioral therapy (CBT) to promote a behavioral change Main areas of action of the WAO Tool during work activity outside the work activity Reinforce risk prevention behaviors and attitudes Promote healthy and safety habits and behaviors Model of work ability (Finish Institute of Occupational Health, 2010) “the sum of factors related with workplace (work, work community, leadership), with personal judgements (values, attitudes and motivation), competence and health and functional capacities”
- 10. Effects of stress on the psychological well-being 10 Kirchner, 1986 STRESS Psychological Strain Effects of stress on the muscle and cardiovascular system. Physical Strain External characteristics of the work situation such as task or environment. A model that considers main cognitive and emotional risks factors identified STRESS-STRAINCONCEPT
- 11. Helplessness 11 Kirchner, 1986 Schlick et al, 2018 Cognition Monotony 1) Psychological Strain: MENTAL STRAIN (performance conditions) 2) Psychological Strain: EMOTIONAL STRAIN (work task conditions) [ Motivational Or Affective Side Effects ] Time Pressure Noise Perception Boredom Fear
- 12. 12 Behavioural change and motivational engine SMART is a model to define the goal setting within a working environment and it is applicable in different contexts. The goals will evolve in parallel with the user profile. SMART goals iChange Model Integrated Model for explaining motivational and behavioral change that understands behaviours as the result of a person’s motivations or intentions to and capabilities.
- 13. STRESS AND STRAIN INTERVENTION Different sensors within the WA system will measure the different types of strain. Depending on the measured strain, a corresponding intervention of the system is suggested. 13 0. WA sensors detec high strain 1. Evaluation of the measured strain 2. Evaluation of the physical parameters 3. Proposal of a suitable intervention to the user
- 14. 15 Use innovative HCI methods to ‘measure’ the user & surroundings Evaluate effectiveness of Tool in supporting this age group Design HCI interventions & integrate in the WAOW Tool Process Prepare exploitation 85% 60% 5% 10%
- 15. 3. WOAW TOOL
- 16. SensorsInfraestructure 17 List of devices Mesh Routers Edge Cloud Computer Sensors Facial Expression & Gesture Recognition Body Pose estimation Voice Analysis Noise Analysis Activity Tracker GSR and ECG Wristband Eye Tracker EEG Headband Environmental sensor Body Scale Brief questionnaires (sensing questions)
- 17. End-User 18 Schematicoverview Work Home 112 Services pilot Business mgmt software: HR, production,… Agent WorkingAge Tool Advice, interventions User Monitoring Social Networking Privacy Psychosocial & Behaviour Health Workplace environment (Cloud) Services UserData Data Analytics Deep learning GDPR Wearables/Devices https://
- 19. 4. WAOW TOOL EVALUATION and expected impact
- 20. 2. In-Lab Tests 1. Preparation 3. In-Company Pilots Q1 2020 – Q4 2020 Q4 2020 - Q4 2021 21 TOWARDS THE PILOTS
- 21. Office Mutua Universal Barcelona (ES) Manufacturing Grupo Antolín RyA Valladolid (ES) 22 Teleworking Mutua Universal Barcelona (ES) EXUS
- 22. 23 Short Term Tests (Single Day) Long Term Tests (~ 1 year) Short Term Tests (Week) Assessment of the reliability of each component of the system Assessment of the reliability of the integrated system Assess the usability and acceptability Assessment of the WAOW tool: Primary Users: degree of acceptability and usability, ability to motivate the engagement of primary user (i.e., the worker), the effectiveness Secondary and Tertiary users: benefits and difficulties, impact ( i.e. insurance companies, occupational safety, risks and health departments)
- 23. Expected impacts 24 Knowledge on workers aged 45+ ▪ Stress and Strain causal factors ▪ Rules to improve quality-of-life from system inputs ▫Adapted working conditions & workplace ▫Healthier lifestyle ▪ Determination of optimal set of inputs ▪ User acceptance data and insights ▪ Detailed data on use cases of office, manufacturing and teleworking workplaces Synergies ▪ Worker: Happier at work, continues at higher age ▪ Company: Increased productivity (motivation, absenteeism), more experienced workforce ▪ Economy: Increased company competitiveness ▪ Society: Reduced social care costs ▪ Partners: Exploitation of WA system and techs 1 2 3 4
- 24. EXCHANGE Weekly updated Blog https://www.workingage.eu/category/blog/ "The role of AI technologies in Working through and after COVID-19” Non-scientific paper for the joint 25
- 26. 27 Information channels https://www.linkedin.com/in/workingage-eu/ https://twitter.com/Workingage_EU
- 27. 28 THANKS! Rosa Almeida rra@intras.es Any questions? This projec t has rec eived funding from the European Union’s Horizon 2020 researc h and innovation programme under grant agreement N. 826232
Editor's Notes
- WORKINGAGE Concept and objectives WAOW Tool Modularity Intervention Framework for preventing stress and strain Workdone, evaluation plan and expected impacts
- 12 partners from 7 european countries Associated partners and other collaborators: 3 pilot companies Insurance Companies
- Comprehensive multidimensional approach employing for this a BIO-PSYCHO-SOCIAL and ENVIRONMENTAL analysis within the WA proposed working model. WAOW Tool addresses: Ergonomics & Physical environment: The interventions will seek to promote adequate work postures, encourage healthy work habits (e.g. regular breaks, stretching and exercises to relax muscles and mobilize joints, etc.) and recommend small modifications of the work station or environment that may have a positive impact on the occupational health of the user. Worker’s health and personal characteristics: The main goal in this area will be to encourage the user to follow and / or acquire health promotion and disease prevention strategies, through self-empowerment in one's own health and well-being. The machine learning mechanics of the WA System will allow the interventions and personalized recommendations to be adapted to the worker’s personal characteristics and current health status. Psychosocial factors: WA system actions will be aimed at increasing the self-awareness of cognitive and emotional states of activation or discomfort, to later promote knowledge of the harmful effects of negative states and stress on health and well-being, and train workers in techniques and strategies for managing and modulating emotions and states of physiological activation associated with them. Lifestyle & Health habits: Promote the acquisition and maintenance of healthy lifestyle habits (balanced diet, regular fitness/exercise, adequate hydration, reduction or elimination of unhealthy habits, etc.) and increase awareness of the implications of these lifestyles for health, longevity and the maintenance of autonomy.
- Interventions designed to improve: Perceived behavioural control Self-efficacy Optimism
- Smart Goals: Specific: The worker states what he will do / using action words Measurable: providing evaluation way / using metrics or data targets Achievable: accomplishable goals Relevant: making sense with the job functions Time-bound: the worker states when the goals is accomplished Smart Goals: will involve all the metrics domains. will be a living parameters along the project, they will evolve in parallel with the user profile. will be evaluated along the project using the indexes provided by sensors and the indications provided by questionnaires.
- The data for personalization of the intervention relates with information from the normal workflow and work profiles but also the detection of actual problems and risks that can be addressed by the WA intervention. An initial LIST OF INTERVENTION PACKAGES categorized by work position and associated risk factors was drawn up to develop the recommendatory intervention plan for the WAOW tool: Daily dashboards to increase awareness Physical Health and Ergonomic exercises Healthy Lifestyles recommendations Incorrect postures alerts & notifications
- T4.1
- User-driven Model
- Facial Expression & Gesture Recognition: Camera Body Pose estimation: Camera Voice Analysis: Jabra Evolve 65e Noise Analysis: Self-development (audeering) Activity Tracker: Xiaomi MiBand 4 GSR and ECG Wristband: Empatica E4 Eye Tracker: Pupil Labs Pupil Core EEG Headband: Muse 2 Environmental sensor: Self-development Body Scale: Xiaomi Mi Smart Scale
- In-Lab study: Co-creation and recommendations for imprOvements in the WAOW-Tool app from the users Privacy concerns: Focus on clear explanation of the data that is collected, what it is needed for and how it is handled in terms of data protection to ensure acceptance. Wearing comfort: Eye Tracker will be used only in a limited extend and not in combination with the EEG headband. System 2: Focus on System 2 for long term measurement, include system 1 just for a few users. Results: Usability: SUS and SUMI confirm a suitable concept of the app. Good results in the solution of the tasks underline the understandable structure of the app Aesthetics: The layout is generally rated positively by the users
- Workdone, evaluation plan and expected impacts
- Evaluate the designs against requirements and KPI’s In-Lab tests: Performing the technical tests using the procedures defined Surveying the participants using online questionaires to assess the system usability and acceptability Long-term tests: TAM model (technology acceptance model) Subjective measurements using questionnaires Objective measurements using sensors data The expected outcomes for the intervention will be measured by means of indicators/measures/KPIs. TEST CYCLE EVALUATION: Usability: the extent to which the WAOW-tool serves the achievement of objectives Accessibility: user centered development Sustainability: long-term use (technology durability and interest of the users) Validity: Single sensors and entire system (In-lab study and In-company study) Usefulness: Subjective Measurement - How helpful is the system for users and third parties involved?