Epperson Resume 5-4-2015

Thuy Nguyen Epperson
office 281-481-4540, cell 832-289-5730
Thuy.Epperson.QFNB@StateFarm.com
Epperson – Page 1 of 9
Highly skilled and motivated professional with extensive consulting and
sales experience. Entrepreneur, innovative and passionate in crafting
value-added services & solutions. Committed to excellence, highly
effective and a strong team player.
RANGE OF EXPERIENCE
Thuy Nguyen Epperson is an agent/owner for State Farm. She is fully licensed and has proven sales
experience with insurance and financial services including auto, life, health and fire insurance, financial
and banking services. Agency owner since July 2005.
In senior positions with various consulting firms including Big 5, she has more than 13 years experience
in Information Systems. Mrs. Epperson has managed the full implementation of Financials, Supply Chain
and HRMS systems with a special focus on power and gas utility companies, utilizing PeopleSoft ERP
software. Her responsibilities include development of the business case, development and maintenance of
a project plan, staffing, resource management, serving as the system master architect, monitoring and
reporting project progress and project billing and reconciliation. Mrs. Epperson, on prior occasions, has
worked as the project manager for many full lifecycle and fully integrated PeopleSoft Financials, HRMS
and Distribution implementations, technical manager for both Financials and HRMS PeopleSoft
implementations, functional lead roles for PeopleSoft Project Costing, Purchasing, Accounts Payable and
Payroll, as well as technical roles with PeopleSoft Project Costing, Asset Management, Purchasing,
Inventory, Accounts Payable, Payroll and HR. Her professional experience includes various roles in
implementing and supporting several large Financial/Procurement, HRMS and Marketing systems, as
well as implementing most PeopleSoft Financials and HRMS applications.
Thuy Nguyen Epperson also has consulting practice-building experience as the PeopleSoft ERP Atlanta-
based practice leader for PricewaterhouseCoopers. She had full management responsibilities for 45
consulting staff members for activities including business planning, account management, resource
management, sales, proposal development, recruiting, budgeting and project quality advisory. Mrs.
Epperson’s total contributions to sales for PricewaterhouseCoopers are over $37 million with average
annual sales of $12 million.
PROFESSIONAL AND BUSINESS HISTORY
State Farm: Agency Owner, July 2005 to Present
State Farm: Agency Intern, September 2004 to July 2005
Sogeti: Director of Enterprise, June 2004 to September 2004
Optimos, Inc.: Program Director, February 2002 to July 2004
PricewaterhouseCoopers: Senior Manager, August 1998 to January 2002
The Hunter Group: Project Director, September 1996 to August 1998
CIBER/Business Information Technology: Consultant, June 1995 to September 1996
American General/VALIC: Programmer Analyst, June 1993 to June 1995
The University of Texas M.D. Anderson Cancer Center: Analyst, June 1992 to June 1993
Conoco Oil: Staff Consultant, May 1990 to June 1992

office 281-481-4540, cell 832-289-5730
RECOGNITION
State Farm Top 100 Agent
State Farm Ambassador Traveler
State Farm Legion of Honor
PricewaterhouseCoopers' 1999 "Striving for Greatness" Award
The Hunter Group 1997 #1 Top Achiever
Recipient of (CIBER) Business Information Technology’s Distinguished Service Award
PROFESSIONAL CERTIFICATIONS & LICENSES
General Lines Insurance Agent
NASD Registered Representative
Mortgage Broker
PeopleSoft Certified v8 Consultant: Financials and Technical
PROFESSIONAL AND BUSINESS EXPERIENCE
State Farm Insurance Companies. Houston, TX
Agency Owner September 2004 to Present
 Fully licensed as a General Lines Agent (Property & Casualty, Life & Health), NASD Registered
Representative (Series 6 & 63), and Mortgage Broker
 Highly successful during Field Development with Top 100 Training Agent production numbers
 Established and large scale insurance and financial services agency with over 4000 households
 Agency Owner – Scarsdale Location in Houston, TX
Sogeti. Houston, TX – PeopleSoft Enterprises
Director June 2004 to September 2004
 Lead Sogeti’s PeopleSoft Enterprise consulting service offerings, specifically in the areas of ERP and e-
Business
 Managed the e-Business initiative for the Recycle America Alliance including the implementation of
PeopleSoft across finance and supply chain operations
 Successfully lead the pursuit for major project opportunities
Optimos, Inc.. Chantilly, VA – Management Consulting Practice
Program Director February 2002 to July 2004
 Developed the business opportunity and closed the sale for consulting work at a major agency within
the US Department of Homeland Security
 Managed the ERP efforts for the Federal Emergency Management Agency (FEMA) including the ERP
requirements definition and ERP recommendation across Asset Management, and Facilities
Management & Operations, and the implementation of Oracle Federal HRMS v.11.5.9 for FEMA’s SF-
52 Process
 Optimos Lead in the pursuit for the largest PeopleSoft HRMS implementation to-date. Participated in
an Integrated Project Team comprised of a major Department of Defense contractor, Big 5 consulting,
and small business partners. Significant and lead contributor in the PeopleSoft v8 technical solution,
especially in the areas of Analytics, Data Warehousing, and Enterprise Integration
 Major contributor to the development of Optimos’ consulting service offerings, specifically in the areas
of ERP and e-Business

office 281-481-4540, cell 832-289-5730
PricewaterhouseCoopers, LLP. Atlanta – Emerging and Integrating Technologies (Energy Industry)
Senior Manager April 1999 to January 2002
Managing Associate September 1998 to April 1999
 Participated in the Energy industry’s Emerging and Integrating Technology Practice Leadership (East
Business Unit) - contributed to Portals business plan and practice building activities
 PeopleSoft ERP (Atlanta-based) Practice Leader for PricewaterhouseCoopers. Practice management
responsibilities for 45 consulting staff members for activities including business plan, account
management, resource management, sales, proposal development, recruiting, budgeting and project
quality advisory
 Significant contributor to growing PwC's PeopleSoft Utility Practice for the East Business Unit with
contributions in sales, practice management, solutions delivery, project management oversight and
quality assurance
 Managed the implementation of Financial, Supply Chain and HRMS systems with a special focus on
power and gas utility companies, utilizing PeopleSoft ERP software
 Client service responsibilities include business case development, project quality reviews, development
and maintenance of project plans, staffing, resource management, serving as the system master
architect, monitoring and reporting project progress, and project billing and reconciliation
 Managed an operational and systems risk management project which involved implementing business
process and system controls for the Finance, Procurement and HRMS functions
 Assisted in the development of a vendor alliance with RightWorks, an e-procurement solutions
provider. Activities include developing the partner implementation methodology, performing
engagement management and forming a service delivery model
 Contributor to the firm's Benefits Realization methodology
 Formal mentor to 5 consulting resources
 Assisted task force in collecting business unit performance metrics for PwC’s business unit scorecard
initiative
The Hunter Group, Inc. South Central Region.
Project Director November 1997 to September 1998
Senior Consultant November 1996 to November 1997
 Major contributor to the development of the PeopleSoft Consulting Practice for the South Central
Region - activities include business development, recruiting, staff development and methods / tools
development
 Managed the implementation of Financial and Supply Chain systems for complex global Fortune 500
companies, utilizing PeopleSoft ERP software
 Successfully managed many full lifecycle and fully integrated PeopleSoft Financial, Distribution and
HRMS implementations. Heavily involved in project activities in all stages of the project including
project planning, analysis, design, construction, implementation / rollout and post-implementation
support
 Served as the company's subject-matter expert for Project Costing and Asset Management for the
Utility industry
 Served as project advisor and performed quality review on projects
Business Information Technology. Western Region.
Consultant June 1995 to November 1996

office 281-481-4540, cell 832-289-5730
 Successfully completed and contributed to many full lifecycle PeopleSoft Financial and HRMS
implementations. Heavily involved in project activities in various stages of the project including
analysis, design, construction, implementation / rollout and post-implementation support
 Participated in orals for sales initiatives
 Assisted with consultant recruiting
VALIC (Variable Annuities Life Insurance Company). Houston, Texas.
Programmer Analyst January 1994 to June 1995
Entry Level Programmer Analyst June 1993 to January 1994
 Performed system analysis and design of a Client / Prospecting system to market VALIC retirement
annuities
 Implemented nationwide Client / Prospecting system in VALIC's Regional Offices
 Supported IMS weekly premium processing system
 Supported corporate-wide Lotus Notes development
 Performed Lotus Notes administration
 Assisted with the development of a Lotus Notes Time Entry system to PeopleSoft Payroll
The University of Texas M.D. Anderson Cancer Center. Houston, Texas.
Analyst. (Microcomputer Support) December 1992 to June 1993
 Provided PC trouble-shooting and problem-solving support to a broad-base of end-users
 Installed PC and Macintosh software and PC hardware
CONOCO, Inc. Houston, Texas.
Staff Consultant (PC Help Desk) June 1990 to November 1992
 Provided PC technical support to LAN administrators and end-users
 Developed and maintained a Lotus Notes helpdesk knowledge-base
 Stayed abreast of the latest in PC technology and current internal projects

office 281-481-4540, cell 832-289-5730
TECHNICAL CAPABILITIES
Languages / Software:
PeopleSoft Financial, Distribution and Human Resources (PeopleSoft Certified Consultant); Oracle
Federal HRMS v.11.5.9; Ariba Buyer v7.0, RightWorks; Lotus Notes; SQR; HTML; Visual Basic; C++;
COBOL I and II; Object-oriented programming; JCL; Pascal and Fortran.
Hardware & Database & Operating Systems:
Oracle, DB2, Informix, Unix, MVS, AIX, Windows NT and OS/2
Methodologies:
PricewaterhouseCoopers' Ascendant for PeopleSoft, PricewaterhouseCoopers' Benefits Realization,
Miller Heiman's Large Account Management, The Hunter Group's Transform, Business Information
Technology's Systems Implementation
EDUCATION
Bachelor of Business Administration, Management Information Systems, University of Houston,
Houston, Texas.

office 281-481-4540, cell 832-289-5730
CLIENT SERVICE AND PROJECT EXPERIENCE
Recycle America Alliance – Business Process Manager for RAA’s PeopleSoft implementation across
Finance and Supply Chain. Managed a team comprised of various contractors (15) and client resources
(15).
Federal Emergency Management Agency – Program Manager for FEMA’s SF-52 Implementation Project
using Oracle Federal HRMS v.11.5.9. The scope of work is comprised of the complete set of SF-52
business processes, integration with the National Finance Center, and workflow automation. Managing a
team comprised of four Optimos consultants, various subcontractors, and 20 FEMA IT and HR users.
Provide continuing thought leadership on Department of Homeland consolidation and transition activities,
especially in the area of ERP & Project Management.
Federal Emergency Management Agency – Program Manager for FEMA’s ERP Requirements Definition
Project for Real Property Management, Personal Property Management, Facilities Management &
Operations. Scope of work includes requirements definitions, ERP evaluation and recommendation of
Oracle, PeopleSoft and SAP ERPs
Defense Integrated Military Human Resource System – Provided thought leadership in the solution
architect and planning for PeopleSoft HRMS v8.4. Lead the enterprise reporting, Enterprise Performance
Management, Data Warehouse and business transformation efforts. Assisted in the evaluation and
analysis of enterprise application integration (EAI) and self-service solutions
McDonald’s - For a major global fast food chain, participated in Global Process Design and served as the
Project Costing and Asset Management subject-matter expert. Co-facilitated design workshops, and
provided process and software best practices, performed high-level gap analysis, advised on benefit
realization opportunities, quick wins, process improvements, and project success factors. Co-lead and
advisor to the client's North American Finance Lead
Alliant Energy - For a major Midwest utility, served as the Financial project manager during the Planning
and Assess stages of the implementation. Continue to serve as a project advisor on PeopleSoft Utility
considerations. Performed project planning, served as the system master architect, provided PeopleSoft
utility-specific solutions and assisted with project scoping. The project scope is a new installation of
PeopleSoft v8 including the General Ledger, Accounts Payable, Accounts Receivable, Billing, Contracts,
Asset Management, Project Costing, Expenses, Budgets, Inventory, Purchasing, Inventory Planning,
Demand Planning, Enterprise Planning, Human Resources, Base Benefits, Payroll, Time & Labor,
Enterprise Performance Management and Employee Portal. Managed a team comprised of 7 consultants
and 10 client resources. Advised the client project managers and was responsible for the project
management for the Finance workstream including staffing, billing, project plan development and
maintenance, scope management and issues management, and providing leadership updates
ePeople - For a high-tech IT services company, performed the engagement management and quality
assurance advisory for the implementation of a RightWorks marketplace exchange to enable suppliers and
buyers a common portal for the procurement and exchange of IT services and products. Managed a team
comprised of 5 consultants and 12 client resources. Served as an advisor to the VP of IT and VP of
Engineering. Responsibilities include account management, project management oversight, staffing,
billing review, project plan review, scope management and issues management, providing leadership
updates

office 281-481-4540, cell 832-289-5730
Exelon - For two major power utilities undergoing a merger, performed the project management for the
development of a HRMS system consolidation business case, consolidation fit/gap analysis and project
planning. Managed a team comprised of 42 client senior/middle managers and 10 PwC consultants to
achieve on target and on budget project delivery. The results were warmly embraced by the new
leadership team of the merged company. Interacted with the VP of IT, VP of Human Resources, VP of
Finance, and IT and HR directors. Responsible for account management, project management, staffing,
billing, project plan development and maintenance, scope management and issues management, and
provided leadership updates
State of Georgia - For the largest PeopleSoft public sector customer, performed the business process
management for the State’s PeopleSoft Financial, Human Resource and Purchasing systems. Developed
an approach and framework for operational and systems risk management around agency business
process performance, technical performance, process and IT controls and post implementation planning.
Helped develop an approach for continual performance management and an accountability framework for
IT and agency responsibilities. Served as the business process manager for a team comprised of 27
consultant and 60 client resources. Served as an advisor to the Governor’s IT Officer and CIO,
Responsible for project management, staffing, project plan development, scope management and issues
management, and providing steering committee updates
American Electric Power - For a major power utility, performed the project management for the
development of a business case for an Enterprise Application Solution encompassing Financial, Human
Resource, Supply Chain and Work Management systems using the PeopleSoft and Indus Passport vendor
solutions. Managed a team of 14 PwC consultants and 60 client resources including client process team
leads, client IT account managers and Indus consultants. Actively involved in the development of the
ERP benefits realization approach. Guided the development of the Enterprise Application Solution
application architecture. Advisor for the global design of the Enterprise Application Solution.
Responsibilities include project management, staffing, billing, project plan development, scope
management and issues management, and providing steering committee updates
BC Hydro - For a Canadian provincial Crown corporation regulated by the Utilities Commission,
performed the startup project management and served as a part-time project advisor in the implementation
of PeopleSoft General Ledger, Project Costing, Expenses, Billing, Receivables and Time and Labor with
integration to Indus Passport Supply Chain and Work Management applications. This is a multi-business
unit implementation involving corporate and shared services and operational business requirements. In
addition, the PeopleSoft project will integrate with an Enterprise Data Warehouse and an Activity-Based
Costing system. Managed a team comprised of 15 consultant and 50 client resources. Served as an
advisor to the CIO, Group Controller and VP of Operations. Responsibilities include account
management, staffing, project review, billing, project plan development, scope management and issues
management, and providing steering committee updates
US Oncology - For a national oncology company, served as the engagement manager in the
implementation of PeopleSoft General Ledger and Accounts Payable. This implementation involved post-
merger activities and included interfaces with multiple payroll, physician management systems and
complex allocations. Advised the client on PeopleSoft Upgrades and ASP options. Served as a project
advisor and provided project management oversight to 6 consultant and 20 client resources. Interacted
with the VP of Information Systems, Director and Controller level resources. Responsibilities included
account management, staffing, project plan reviews, scope management and issues management, and
providing steering committee updates

office 281-481-4540, cell 832-289-5730
East Kentucky Power Cooperative - For a RUS regulated power utilities company, responsible for project
managing a PeopleSoft Financials and HRMS implementation with a suite of applications, including
General Ledger, Accounts Payable, Accounts Receivable, Project Costing, Purchasing, Inventory, Human
Resources, Payroll, Base Benefits and Time and Labor. The scope of work included interfaces to Fixed
Assets, Transportation, Purchase Cards, Gas Stock, Direct Deposit and Bank Reconciliation. Utility-
specific solutions architected included vehicle maintenance tracking, budget control and automated
unitization. Project Manager for a team of 19 PwC consultants, 2 PeopleSoft PSG and 33 client resources
and the accountability for system delivery under a nine month timeline. Advisor to the VP of Financial &
Corporate Services and the Director of IT. Responsible for account management, project management,
staffing, billing, project plan development and maintenance, scope management and issues management,
and providing leadership updates
Payless Shoesource - For a major International Shoe Retailer, responsible for the project management of
the implementation of PeopleSoft General Ledger, Accounts Payable and Purchasing. The project scope
included multiple business units, multiple chart-of-accounts, working with the fixed assets system,
merchandising and warehouse accounting systems, integration with Lotus Notes requisitions, purchase
order workflow approvals, bank positive pay and reconciliation and many complex General Ledger and
Budget allocations. Managed a team comprised of 16 consultants and 30 client resources. Responsible
for staffing, billing, project plan maintenance, scope management and issues management, and providing
steering committee updates
El Paso Energy (Tennessee Gas Pipeline, International, Channel Operations) - Successful implementation
of PeopleSoft Project Costing for a large global gas utilities company. Managed and was fully involved in
all aspects of the implementation including planning, interactive design and prototyping sessions, work
plan development and maintenance, conversion, design and technical specifications, system and
integration testing and implementation support. The scope of the implementation included on-line
validations, project unitization, asset management integration, report development and interfaces with
billing and labor distribution. Managed a team comprised of 4 consultants and 20 client resources
El Paso Energy (El Paso Natural Gas) - Consultant technical lead for a large global gas utilities company.
Helped implement change control procedures, environment and development standards. Assisted in
Oracle performance tuning and production migration planning. Managed a team comprised of 7
consulting resources. Responsibilities included developing the technical project plan, performing code
walk-through, providing management updates, managing scope and issues
El Paso Energy (El Paso Natural Gas, Field Services) - Served as the technical lead in PeopleSoft Asset
Management conversion. Developed Project Costing validations, the Accounts Payable positive pay
process, voucher covers, the labor interfaces to Project and General Ledger, the accounting process for
inventory returns and automated General Ledger conversion. Upgraded PeopleSoft Accounts Receivables
from v.3 to v.5.1. Lead a team comprised of 3 consulting resources and 6 client resources. Developed
and maintained project plan, performed code walk-through, provided management updates, managed
scope and issues
Sandia National Laboratories - Served as the technical manager and payroll lead for a major US
department of energy contractor in the implementation of PeopleSoft HRMS. Accomplishments included
the design of the Labor Distribution and General Ledger interfaces to/from Payroll, the coordination of
Payroll conversion and system setup, documentation of process flows, established environment and
development standards, established change control procedures, and facilitated SQR training and technical
overview sessions. Lead a team comprised of consulting and client resources

office 281-481-4540, cell 832-289-5730
The Church of Jesus Christ of Latter-Day Saints - For a global religious organization, successfully
implemented PeopleSoft HR, Payroll and base benefits. Accomplishments included development of
general ledger, garnishment, benefits and time and attendance interfaces, setup of the PeopleSoft process
scheduler environment, established change control and environment migrations, report development and
Oracle performance tuning
The University of Texas M.D. Anderson Cancer Center - Successful application of nine PeopleSoft tax
updates in a DB2 environment for a large university cancer research organization
The J. Paul Getty Trust - Successfully implemented and supported PeopleSoft Financials and HRMS for a
large non-profit philanthropy organization including General Ledger, Accounts Payable, HR and Payroll.
Accomplishments include HRMS and Financial enhancements, external interfaces to GL, the PeopleSoft
Payroll to PeopleSoft GL interface and the bank positive pay process

Epperson Resume 5-4-2015

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