1. TINA L. BONANNO
264A East Main St
Bergenfield, NJ 07621
cell: (484) 794-8000
email: tbonanno16@gmail.com
Skills: Application design and development, customsolutions featuring Microsoft Office applications, Access and SQL
database design,customOutlook forms and Excel applications, Business Objects, report design,universe design ,SharePoint
site design and development. Experience in medical, pharmaceutical, health and auto insurance, HRIS, and financial and
customreport building.
Experience in business needs analysis and systemanalysis and integration.
Technical training:
Tableau 9.3 desktop and server
Microsoft Access 2010 multi-tier application development
Business Objects XI R3 Desktop Intelligence, Webi, and universe design
Oracle Fusion HCM
Oracle OTBI report development
Oracle OBIA report development
Oracle DB 11.6, 12
Programming in VB6, VBA, T-SQL, PL/SQL, and Crystal Reports
SQL Server 2000, 2005
Microsoft Office 2003, 2007, 2010
Microsoft SharePoint 2007, 2010 development
PeopleSoft
Education:
Visual Basic - Reading Area Community College (RACC)
Advanced Microcomputer Applications in Business-RACC
Business Object Report Design
Business Objects Universe Design
Bachelor of Arts dual German and Spanish with minor in Anthropology - Kutztown University
Microsoft SQL Server Administration certification
Experience:
UBS Financial Services
2007 to present
Business/Systems Analyst/Reporting Specialist
Currently I am working with the Service Delivery team to upgrade their datawarehouse and streamline and automate delivery
of their operational reports.The reports come from four different data sources and most of the data is manually downloaded
from the source applications. I am working with HRIT to upgrade the datawarehouse environment and create a single reporting
environment that will allow reports to be built in either Tableau or Business Objects and be automatically scheduled for clie nt
delivery. The future state will save over $100,000 and almost 1000 man-hours per year.
Recently I upgraded an Oracle datawarehouse designed to support Employee survey reporting. I have added multiple survey
data and created fact tables to report on disparate data. I have also created a star schema Universe from the datawarehouse and
assist my client in developing complex reports in BO 12.5.
I also develop complex reports and dashboards using multiple datasources to provide the business with a roadmap for their
strategic decisions.
When I started at UBS, I converted several small Access databases and severalmanual processes to a centralized Microsoft
Access data warehousing solution, eliminating an entire FTE responsible for maintenance. I have built Microsoft Access
database customsolutions for business applications and Business Objects customreports for HR Compensation.

2. One report was an automated process ofCompensation statements for the entire US operations,which I built to replace an old
series of Access reports,which the company adopted as a global standard. I have taken the lead in creating several custom
automated ETL solutions to bridge disparate databases to provide integrated data output for vendors. My most complex project
was building a complete SharePoint global application to satisfy a compliance issue. The application was an alternative to a
customPeoplesoft module that would have cost the company over $100,000 and 2 years of development. I completed the
application with multiple websites and a backend database in three months.
CARON FOUNDATION
2000 to 2007
PROGRAMMER/ANALYST
Completely converted HR legacy data from a DOS database application to a commercial client-server solution,saving over
$60,000 in vendor conversion fees. Created Microsoft Access database and Visual Basic customsolutions for business
applications in a healthcare environment. Created over 30 standalone applications and 20 applications linked to mainframe
databases.Installed,replaced and maintained hardware and software.
Analyzed, designed and wrote Access interfaces for data integration programs for HR, payroll, clinical, and fundraising
databases.Contributed to implementing Office 2000 company-wide and migrated all applications to Access 2000. Designed
and built central data warehousing solution for databases on multiple platforms which involved extracting data from SQL,
Access,and Cache databases and storing in SQL tables for analysis.Created application documentation, disasterrecovery
documentation, user instructions,and data integrity verification documentation. Increased customer satisfaction ratings on
Helpdesk by 20% by providing quick and accurate responses to customer problems and inquiries.
ML2 CONSULTING
2004 to present
INDEPENDENT CONSULTANT
Provide customprogramming/analysis solutions to clients, including data migration, data integration, and n -tier applications
Provide technical training to clients on Microsoft Office products
Train and troubleshoot problems on personalMacintosh computers and PCs for consumers
H&R BLOCK
2001 to 2002
TAX PROFESSIONAL
Completed individual and small business Federal, State and Local income tax filing
Learned how to file individual, SMB, and corporate Federal, State, and Local income taxes
TRAVELERS INSURANCE 1997-2000
CLAIM REPRESENTATIVE
Handled auto accident and homeowners liability claims from start to finish, settling bodily injury claims
In addition to claim handling, developed an application to calculate standard interest for claims, saving the company over
$100,000.00 per year in penalties.
AETNA LIFE INSURANCE COMPANY, Reading, PA
1981-1996
ASSISTANT SUPERVISOR
1995-1996
SENIOR CUSTOMER SERVICE SPECIALIST
1981-1995
Analyzed systemneeds and developed new processes to accommodate specific customer requests
Provided back-up to IT personnel and assisted in LAN maintenance
Assisted in the development of a telephone management and IVR systemwith MCI for customer service
Created customer service scripting and contact logs
Increased customer satisfaction ratings ; achieved all performance goals within one year after re-staffing
Professional Associations:
Contributing member of NY VB/Access User Group, contributing member of Rick Dobson's Database Developers Group,
contributing member of NJ/NY Business Objects Developers Group
Personal:
Bicycling, walking, member of Northern NJ Cycling Club, Church Finance Chair and soloist in choir