An EP manager is responsible for supporting expatriates (EPs) throughout their entire experience in the Global Career Development Program (GCDP). The EP manager's role includes preparing EPs for interviews and their assignments abroad, explaining program policies, checking in regularly with online meetings, addressing any issues that arise, and collecting feedback to improve the process. EP managers are expected to be patient and maintain contact with 1-6 EPs at a time, guiding them through the program from start to finish with the goal of ensuring a successful, satisfying experience for all participants.

1. EP MANAGEMENT
SYSTEM
Real management of our customers relations!

2.  An EP manager is a member that supports
an EP from the day he is raised until the
day he is reintegrated.
 An EP manager needs to be aware about
the GCDP program, its value propostion
and its process to support the EP.
 An EP manager needs to be patient and
friendly.
 Efficiency : An EP manager can be having
from 1 to 6 max Eps at the same time.
What’s EPMS?

3.  To deliver expectation setting for the EP;
 To prepare the EP for TN interviews;
 To prepare the EP for the realization;
 Explain and respect the XPP to the EP.
 To follow up on the EP satisfaction both in
home/host country;
 To guarantee a good delivery and fast
response to any necessary Fire Fighting;
 To suggest process improvement based on
customer feedbacks.
What’s the EPM role?

4.  EP follow up needs to happen by the EP
manager of every EP.
 EP follow up consist of:
◦ Supporting the EP throughout the whole GCDP
process.
◦ Holding 1 to 2 online meetings during the EP
realization.
◦ Collect feedbacks from the TN manager and
the EP about the project delivery.
EP follow up

5.  The first meeting is a check up one: JD
alignment, living conditions, project
induction, culture shock, home
sickness..etc.
 Share advices to benefit the best from the
GCDP.
 Fill the checklist Tracker #1
Online meeting #1

6.  The second meeting is a reflective one:
learning points of the EP, Leadership
experience, inner and outer journey
checking..etc.
 This second meeting can be done
gathering all EPs of the same EPM in one
call (yet, time differences should be taken
into consideration.
 Fill the checklist Tracker #2
Online meeting #2

7.  It’s important to have the contact list of TN
managers your EPs were realized with
(especially the EPM).
 Difficulties happen, the most important thing
is to show your support to the EP.
 Keep a professional attitude while
approaching the TN manager for any issue.
 Read the XPP to have proves in your
approach.
 Raise a national case if the TNs are not
responding.
EP complaints management