This document discusses the concept of Enterprise 2.0, which refers to the use of social software platforms in businesses and organizations. It outlines how Enterprise 2.0 aims to break down traditional hierarchies and promote more collaboration between customers, employees, and suppliers. Examples of Enterprise 2.0 tools include wikis, blogs, forums, and social networks, which can be used to share knowledge more openly within organizations. The document also notes that Enterprise 2.0 approaches may lead to faster innovation, lower costs, and better responsiveness to customers.