The document outlines Vox Mobile's Authorized BES Support Services, Essentials, a support alternative for Blackberry Enterprise Server environments, catering to organizations that opt not to utilize Blackberry's direct technical support. It emphasizes 24/7 access to certified technicians, various services including software updates and end-user support, and details pricing tiers based on the number of users. Vox Mobile has been providing these services since 2006 and serves over 200 North American clients, including many Fortune 500 companies.

1. Authorized BES Support Services,
Essentials
ABSS Essentials is an alternative support for your BlackBerry Enterprise
Server environment. As a certified BlackBerry Alliance Elite Member, Vox
Mobile has been delivering ABSS since 2006. ABSS is for organization that
have decided not to purchase BlackBerry Technical Support delivered by Re-
search in Motion. Business messaging has become mission critical and or-
ganizations have adopted an assurance mentality of support for their growing
and diversified mobile environments. Our U.S. based Mobility Engineering and
Support Center provides 24x7 access to BlackBerry certified technicians with a
direct escalation path to RIM.
6 + Years of Enterprise Mobility
Management
ABSS Essentials Delivers:
200 North American Clients including 100
of the Fortune 500
 Software Releases; service pack/maintenance releases and full version upgrades included.
 24/7 End-user Technical Support
Mobile Platform Services
 5 named callers
 Professional Services
 Web Portal for incident creation, ticket
view, and knowledge base  Managed BES
o BlackBerry Certified
 Managed ActiveSync
 Non production server support
Support Specialist
 Discounted mobile engineering rate  Mobile Application Development
 CAL Discount Program o BlackBerry Certified
Mobile Managed Services
Server Support Specialist
 Mobile Procurement Management
o BlackBerry End-User Helpdesk
 Technical Certified
Solution Designer
 Wireless Expense Management
 Device Configuration Services
Authorized BES Support Services, Essentials Pricing
Cross Industry Clientele Including
Item Annual Fee Manufacturing, Healthcare, Legal,
Accounting & Finance
Base Service Fee— 50 users included $1,500
24/7 US Based Mobility Engineering and
Support Center
Users 51—99 $19
Industry Proven Proprietary Mobile
Users 100– 500 $15
Support Systems
www.voxmobile.com 888.678.0551