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© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 3
EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
EIM
Enterprise Information
Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULT Unternehmensberatung GmbH
Hamburg, Germany
December 2013
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Source: http://www.PROJECT-CONSULT.de/files/EIM-Kampffmeyer-EN.pptx
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
2EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
Contents
1) EIM ~ All information must be treated equal
2) EIM ~ A self-fulfilling prophecy
3) EIM ~ Definition still in progress
4) From ECM to EIM ~ A functional model
5) EIM ~ A platform and an ecosystem
6) What’s up with EIM?
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
3EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
EIM
~
All information must
be treated equal
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
4EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
EIM is a vision, concept & methodology
To establish a new term like
Enterprise Information Management
and a new acronym
EIM,
there has to be a concise new quality and a clear
definition combined with benefits and a value
proposition.
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
5EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
EIM Enterprise Information Management definition
"EIM Enterprise Information Management is the
comprehensive management and utilization of all
information of an enterprise irrespective of
location, user, author, source, application, platform
, use case, format, medium, and time.
To cover this scope EIM supports, uses and
unifies functional components like Social
Business, Enterprise Search, Business Process
Management, Data Warehousing, Business
Intelligence, Automated
Classification, BigData, Knowledge
Management, Cloud, Mobile and Information
Lifecycle Management, which surround Enterprise
Content Management as the core of EIM."
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
6EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
EIM
~
A self-fulfilling prophecy
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
7EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
Why Enterprise Information Management now?
• "Industry terminology based on the technical
type or format of information is no longer useful
because systems today have to be able to
manage and utilize any type of information
objects in a holistic way." (Ulrich Kampffmeyer, 2006)
• "Terms like document or record describe the
business and legal value of an information object.
Format and type do not matter." (Ulrich Kampffmeyer, 2010)
• "ECM functionality is absorbed by other IT solutions
and platforms. ECM becomes infrastructure. Now the
information itself must become the focal point of our
thinking." (Ulrich Kampffmeyer, 2005)
• "Technologies like Social, Web
2.0, Cloud, Mobility, Tablets etc. change ECM and
push it into the underground of systems and out of
the focus of attention." (Ulrich Kampffmeyer, 2007)
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
8EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
AIIM‘s ECM vision 2003
Unstructured
Content
Unstructured
Content
DataDataBusiness
Processes
Business
Processes
STORE
MANAGE
DELIVER
PRESERVE
CAPTURE
STORE
MANAGE
DELIVER
PRESERVE
CAPTURE
STORE
MANAGE
DELIVER
PRESERVE
CAPTURE
AIIM International, 2003
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
9EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
Unstructured
Content
Unstructured
Content
DataDataBusiness
Processes
Business
Processes
STORE
MANAGE
DELIVER
PRESERVE
CAPTURE
STORE
MANAGE
DELIVER
PRESERVE
CAPTURE
STORE
MANAGE
DELIVER
PRESERVE
CAPTURE
AIIM International, 2003
ECM: aligning structured & unstructured information
The coalescence of unstructured content
with structured data and processes!
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
10EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
Unstructured
Content
Unstructured
Content
DataDataBusiness
Processes
Business
Processes
STORE
MANAGE
DELIVER
PRESERVE
CAPTURE
STORE
MANAGE
DELIVER
PRESERVE
CAPTURE
STORE
MANAGE
DELIVER
PRESERVE
CAPTURE
AIIM International, 2003
A self-fulfilling prophecy!
ECM: aligning structured & unstructured information
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
11EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
Unstructured
Content
Unstructured
Content
DataDataBusiness
Processes
Business
Processes
STORE
MANAGE
DELIVER
PRESERVE
CAPTURE
STORE
MANAGE
DELIVER
PRESERVE
CAPTURE
STORE
MANAGE
DELIVER
PRESERVE
CAPTURE
AIIM International, 2003
ECM: aligning structured & unstructured information
Joint CI & NCI with processes and
business applications is …
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
12EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
Unstructured
Content
Unstructured
Content
DataDataBusiness
Processes
Business
Processes
STORE
MANAGE
DELIVER
PRESERVE
CAPTURE
STORE
MANAGE
DELIVER
PRESERVE
CAPTURE
STORE
MANAGE
DELIVER
PRESERVE
CAPTURE
AIIM International, 2003
EIM
Enterprise Information Management
ECM: aligning structured & unstructured information
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
13EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
EIM
~
Definition
still in progress
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
14EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
EIM definition 2006
Iain Kiernan, Data Agility
“The processes, technologies and tools
needed to turn data into
information, information into knowledge and
knowledge into plans that drive profitable
business action."
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
15EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
EIM definition 2007
Gartner Conference 2007
“EIM Enterprise Information Management is
the combination and integration of ECM
Enterprise Content Management with BPM
Business Process Management and BI
Business Intelligence.”
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
16EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
EIM definition 2009
Ulrich Kampffmeyer, PROJECT CONSULT
“Enterprise Information Management
captures, manages, uses, controls, protects, a
ccesses, presents and preserves any type of
information in a holistic manner, without
regard for format, media, location, business
case, model of
use, user, author, platform, device, or time.”
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
17EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
EIM definition 2011
Gartner Glossary
“EIM is an integrative discipline for
structuring, describing and governing
information assets, regardless of
organizational and technological
boundaries, enabling business insight.”
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
18EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
EIM definition 2012
OpenText Whitepaper
“Accelerate time to information governance
while mitigating the risk of growing volumes of
content - focus on using information to drive
growth and innovation.”
OpenText EIM Building Blocks
• Enterprise Content Management (ECM)
• Business Process Management (BPM)
• Customer Experience Management (CEM)
• Information Exchange
• Discovery
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
19EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
EIM definition 2012
SAP Enterprise Information Management
EIM common use cases
“Operational EIM
Managing on-boarding, use and off-boarding of
all types of information within and outside the
enterprise.
Analytical EIM
Using Business Intelligence and BigData
analytics to leverage information.
Information Governance
Active control of information.“
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
20EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
EIM definition 2013
VOI association, Germany
Verband Organisations- und Informationssysteme e.V.
"Enterprise Information Management is
a quality concept combining data, information and
knowledge for the improvement of business
processes.“
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
21EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
From ECM to EIM
~
A functional model
22
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 3
EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
ECM is still the heart of EIM
CAPTURE
PRESERVE
DELIVERSTORE
MANAGE
STORE WCM
RM
WF/
BPM
DM
Collab
ECM
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
23EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
From the AIIM ECM model to EIM
CAPTURE
PRESERVE
DELIVERSTORE
MANAGE
STORE WCM
RM
WF/
BPM
DM
Collab
The ECM components model, PROJECT CONSULT, 2003
MANAGE
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
24EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
From the AIIM ECM model to EIM
CAPTURE
PRESERVE
DELIVERSTORE
MANAGE
STORE WCM
RM
WF/
BPM
DM
Collab
Document Management Collaboration
Web Content
Management
Output
Management
Archiving
Input
Management
Information
Lifecycle
Management
Records
Management
Workflow
Business
Process
Management
MANAGE
The ECM components model, PROJECT CONSULT, 2003
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 6
25EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
ECM is the heart of EIM
CAPTURE
PRESERVE
DELIVERSTORE
MANAGE
STORE WCM
RM
WF/
BPM
DM
Collab
ECM
Enriched with functionality
for the management
and useof information
EIM
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 6
26EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
Two roles for ECM, two benefits:
1) ECM provides to EIM the infrastructure
to manage all types of information
2) EIM components and services enhance
traditional ECM to cope with
new technologies and new use cases.
ECM is the heart of EIM
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 6
27EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
EIM functional model, PROJECT CONSULT 2012
EIM
Enterprise
Search
Social
Business
Multi-Channel
Publishing
Multi-Devices
Mobile
Cloud,
SaaS &
Ubiquitous
Automation
Auto-
Classification
Analytics
(BigData, BI)
Web 2.0
Enterprise 2.0
CAPTURE
PRESERVE
DELIVERSTORE
MANAGE
STORE WCM
RM
WF/
BPM
DM
Collab
ECM
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
28EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
EIM | Web 2.0 & Enterprise 2.0
“2.0” functionalities like
blogs, communities, forums, wikis, f
eeds, messaging, conferencing, ta
gging and others enrich ECM.
Structured and unstructured
information is combined intuitively
using the same user interface.
Web 2.0 provides the open public
view of internet
functionality, Enterprise 2.0 the
internal view.
Web 2.0
Enterprise
2.0
ECMEIM
EIM functional model, PROJECT CONSULT 2012
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
29EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
EIM | Social Business
Structured data and information
from business applications like
ERP, CRM, PLM etc. is combined
with unstructured information like
documents, web pages, geo-data
and others. This provides
holistic, integrated and
personalized applications for
intranet, extranet and internet.
Social business turns social media
into a business approach.
ECM EIM
Social
Business
EIM functional model, PROJECT CONSULT 2012
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
30EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
EIM | Multi-Channel Publishing
Highly automated and personalized
output management and
information delivery via new
technologies and channels
complements the existing OMS
approach.
Each user and audience receives
the desired information in the
appropriate format on any channel
and medium in a timely fashion.
ECM
EIM
Multi-
Channel
Publishing
EIM functional model, PROJECT CONSULT 2012
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
31EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
EIM | Multi-Device & Mobile
EIM provides and converts
information for use with mobile
devices via different
channels, online and offline. These
devices include today's
tablets, notebooks and
smartphones, but also future
technologies like
gadgets, TVs, house management
technology, etc.
EIM supports all kinds of user
interfaces for capture, display and
use with strong controls and security
ECM
EIM
Multi-
Device
Mobile
EIM functional model, PROJECT CONSULT 2012
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
32EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
EIM | Cloud, SaaS & Ubiquitous
EIM supports the management of
information for the cloud as well as
using the cloud itself as a platform
with SaaS or hybrid. The cloud
enables EIM to provide information
without restriction as to
location, system and time.
Ubiquitous computing will enhance
the generation and use of
information.
ECM EIM
Cloud,
SaaS &
Ubiquitous
EIM functional model, PROJECT CONSULT 2012
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
33EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
EIM | Automation & Auto-
Classification
Automation is a major feature of
EIM. With BPM and auto-
categorization during capture
processes, automation replaces
manual work, enhances quality and
allows direct processing of
information.
Automation completely changes
the workspace and the idea of
human work.
ECM
EIMAuto-
mation
EIM functional model, PROJECT CONSULT 2012
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
34EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
EIM | Enterprise Search
Enterprise search allows easier
retrieval from and access to all
information repositories.
Enterprise search challenges
records management and orderly
information organization, promising
unlimited accessibility without the
tiresome task of manually
attributing metadata.
Security, privacy and confidentiality
may be ignored by enterprise
search when not implemented and
used accordingly.
ECM
EIM
Enterprise
Search
EIM functional model, PROJECT CONSULT 2012
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
35EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
EIM | Business Intelligence &
BigData Analytics
Analytic tools like BI and BigData
examine every available information
source and generate new
information of a higher quality for
use in planning, control and
business decisions. EIM provides a
backbone to keep this information
and is itself an information source of
high quality with metadata, audit
trails, processes, huge content
stores and archives for these
analytic tools. BigData unearths the
hidden treasures in information
holdings.
ECM
EIM
Analytics
(BigData,
BI)
EIM functional model, PROJECT CONSULT 2012
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
36EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
EIM
~
A platform and
an ecoystem
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
37EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
The holistic platform for EIM
Information
Gover-
nance
Natural
Language Multi-
Channel
Communi-
cation
Universal
Access
Security
&
Safety
STORE
Knowledge
Manage-
ment Semantics
Identity
Manage-
ment
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
38EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
EIM Platform | Natural language
Natural language will create new
user interfaces and new ways to use
information systems. In
parallel, audio information will set up
new requirements for the use and
management of information like
video, digital models and other
complex media formats.
Enterprise Information Management
is an environment to handle these
challenges.
Eight general platform features for EIM
Natural
Language
EIM
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
39EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
EIM Platform | Multi-Channel
Communication
Communication is necessary for the
effective use of information. It
exchanges information and it
creates information to be managed.
New forms and behaviors of
communication as well as man-
machine interaction add to the
current challenges.
Enterprise Information Management
provides the ecosystem to enable
effective, controlled communication.
Eight general platform features for EIM
Multi-
Channel
Communi-
cation
EIM
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
40EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
EIM Platform | Universal Access
Access to and availability of all
information must be provided to all
kinds of applications and for
different use cases independently of
location, device and time. Adaptive
user interfaces and access rights
management are key issues.
Enterprise Information Management
provides the flexible ecosystem for
accessing information.
Eight general platform features for EIM
Universal
Access
EIM
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
41EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
EIM Platform | Identity
Management
Identification, authorization, authenti
fication und related rights
management are combined and
integrated components of
information management.
Currentness and accurency of rights
information and master data are key
issues.
Enterprise Information Management
uses identity management and
provides a safe, transparent
platform for information provision.
Eight general platform features for EIM
Identity
Management
EIM
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
42EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
EIM Platform | Semantics
The semantic web was one of the
visions which brought semantic
technologies into nearly all software
which organizes, structures and links
information at a higher level.
Reduction of complexity, quality and
accurateness are key issues.
Enterprise Information Management
uses semantic technologies and
provides a platform to manage the
linked information.
Eight general platform features for EIM
Semantics
EIM
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
43EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
Eight general platform features for EIM
Knowledge
Manage-
ment
EIM
EIM Platform | Knowledge
Management
New collaborative, usage and organi-
zational technologies lead to a
renaissance of knowledge manage-
ment. Analysis, linking and enriching
raises information to a new level of
usable knowledge. Information
quality and usability are a key issues.
Enterprise Information Management
is the platform for providing, integra-
ting and managing all resources, to
create an knowledge infrastructure.
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
44EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
EIM Platform | Security & Safety
Correctness, availability, security, qual
ity and accessibility must be assured
during the complete life-cycle of
information, with enhanced controls
when information is used via open
networks and in the cloud.
Confidentiality, privacy and the
protection of the value of information
must be established as an overall
functionality with EIM.
Enterprise Information Management
is the platform for overarching data
security, safety, and protection.
Eight general platform features for EIM
Security
&
Safety
EIM
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
45EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
EIM Platform | Information
Governance
The information flood and new
analytic tools require strong
information governance to stay in
control and to mitigate risk.
Fulfillment of compliance
obligations, legal
requirements, completeness, traceab
ility, transparency, assessment, contr
ol, selection, auditability and
protection are key issues.
Enterprise Information Management
is the platform for effective
Information Governance.
Eight general platform features for EIM
Information
Governance
EIM
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
46EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
What’s up with
EIM?
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
47EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
EIM brings a new quality to ITC
Enterprise Information Management overcomes
the old limits set by isolated systems for different
types and formats of information.
Enterprise Information Management handles all
types of information, traceable, in high quality and
in a controlled environment. EIM provides
information to business processes and as
knowledge to the enterprise and its people.
Enterprise Information Management is the big
turntable, the universal provider, the intelligent
evaluator, the secure manager and the trusted
controller of all information in the enterprise.
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
48EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
What is the core of EIM?
Enterprise Information Management has little to
do with technology and systems:
• Technology and systems are services in the
backbone of EIM
The three main focal points of EIM are:
1) To support users of information technology
in an appropriate human way
2) To handle information with care and in a
responsible manner with respect to its
value.
3) To make effective use of all information in
the enterprise to support the
business, comply with regulations, provide
good services and to maintain
competitiveness.
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
49EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
The future
Do we still need the word "enterprise" in the
term?
Globalization, web and social business stretch and
tear the former borders of the enterprise.
Customers, partners, providers, press, authorities and
the public are already part of the framework of
business.
The "e" for “enterprise” (meaning in the enterprise, for
the enterprise, enterprise-wide) should fall away.
"Information Management" is sufficient.
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
50EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
The vision
All information must
be treated equal
and with care!
Enterprise Information Management
protects and unlocks your digital
assets.
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
51EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
References
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
52EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
The author
Dr. Ulrich Kampffmeyer
Managing Director
PROJECT CONSULT UnternehmensberatungGmbH
Email: Ulrich.Kampffmeyer@PROJECT-CONSULT.com
Wikipedia: http://bit.ly/WP-UKff
PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH
PO box 20 25 55 | 20218 Hamburg | Germany
Isestraße 63 | 20149 Hamburg | Germany
Tel: +49 40 41285653
Email: Info@PROJECT-CONSULT.com
Skype: PROJECT.CONSULT
Web: http://www.PROJECT-CONSULT.com
© Copyright CC-BY/CC-NY PROJECT CONSULT Unternehmensberatung GmbH 2012 - 2014
Authorship rights Ulrich Kampffmeyer 2007 - 2014
CC-BY Licensees may copy, distribute, display and perform the work and make derivative works
based on it only if they credit the author or licensor in the manner specified by these.
CC-NY Licensees may copy, distribute, display, and perform the work and make derivative works
based on it only for noncommercial purposes.
.
Source: http://www.PROJECT-CONSULT.de/files/EIM-KAMPFFMEYER-EN.pptx
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2
53EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer
Sources and copyrights
Slide Source
3-4 Ulrich Kampffmeyer, PROJECT CONSULT. Copyright PROJECT CONSULT 2009-2014
5 Ulrich Kampffmeyer: “Enterprise Information Management”. PROJECT CONSULT, 2008 http://bit.ly/PC-EIM [German]
7 Ulrich Kampffmeyer: “Das Informationsmanagement im Wandel”. ContentManagerDays, Leipzig, 2006 http://bit.ly/IM-Wandel [German]
Ulrich Kampffmeyer: “Vom Wert der Information”. DMS EXPO, Köln, 2005 http://bit.ly/Wert_Information [German ]
Ulrich Kampffmeyer: ”Neue Entwicklungen im Information Management”. Vereon Kon ferenz, Zürich, 2010 http://bit.ly/EIM-2010 [German]
Ulrich Kampffmeyer: “ECM 2.0”. SAPERION Days, Berlin, 2007 http://bit.ly/ECM2Null [German]
8 AIIM international, “Enterprise Content Management”. Silver Springs, 2003 www.AIIM.org [English]
8-12 Ulrich Kampffmeyer, PROJECT CONSULT, based on AIIM: “Enterprise Content Management – zwischen Vision und Realität”, Mannheim, 2003
Scribd [German]; “Trends in Records, Document and Enterprise Content Management”. Vizegrad, 2004 Scribd [English]
13 “Definition in Progress” – please also see the Wikipedia articles in English Wikipedia EIM en and German. Wikipedia EIM de
14 Iain Kiernan: “Enterprise Information Management”. Journal of Information Management, March 2006 information-management.com [English]
15 Gartner Conference 2007: “Key Issues for Enterprise Information Management”. www.gartner.com [English]
16 Ulrich Kampffmeyer, PROJECT CONSULT: “From ECM to EIM”. Fujitsu Conference, Marrakesh, 2009 http://bit.ly/ecm2eim [English]
17 Gartner Glossary: “Enterprise Information Management”. Revised 2011 Gartner Glossary 2011 [English]
18 OpenText: “Enterprise Information Management”. Whitepaper 2012 OpenText 2012 [English]
19 Ginger Gatley et. al: “Enterprise Information Management with SAP”. SAP Press 2012, ISBN 978-1592294145 [English]
20 VOI Verband Organisations- und Informationssysteme: Press Release 2013 ECMguide [German]
21-24 Ulrich Kampffmeyer, PROJECT CONSULT: “Enterprise Content Management – zwischen Vision und Realität”, Mannheim, 2003 Scribd [German];
“Trends in Records, Document and Enterprise Content Management“. Vizegrad, 2004 Scribd [English]; Ulrich Kampffmeyer et. al.: “ECM
Enterprise Content Management”. Hamburg, 2006, ISBN 978-3936534092; PDF http://bit.ly/ECM-trilingual [English, French, German] . Copyright
PROJECT CONSULT 2003-2014.
25-35 Ulrich Kampffmeyer, PROJECT CONSULT: “Enterprise Information Management”. OpenText Conference, Munich, 2013 http://bit.ly/DrUKff-EIM
[English]; “Von ECM zu EIM”. ComputerWoche Conference, Frankfurt, 2013 http://bit.ly/CW-EIM [German] Copyright PROJECT CONSULT 2012-
2014
36-45 Ulrich Kampffmeyer, PROJECT CONSULT: “Was gehört zu EIM Enterprise Information Management?”. EIM Update 2014. http://bit.ly/EIM-PCHH
[German] . Additions in this presentation. Copyright PROJECT CONSULT 2013-2014
47-50 Ulrich Kampffmeyer, PROJECT CONSULT. Sources see above. Copyright PROJECT CONSULT 2010-2014

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[EN] Enterprise Information Management (EIM) | Ulrich Kampffmeyer | 2013

  • 1. 1 © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 3 EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer EIM Enterprise Information Management Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung GmbH Hamburg, Germany December 2013 CC-BY Licensees may copy, distribute, display and perform the work and make derivative works based on it only if they give the author or licensor the credits in the manner specified by these. CC-NY Licensees may copy, distribute, display, and perform the work and make derivative works based on it only for noncommercial purposes. Source: http://www.PROJECT-CONSULT.de/files/EIM-Kampffmeyer-EN.pptx
  • 2. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 2EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer Contents 1) EIM ~ All information must be treated equal 2) EIM ~ A self-fulfilling prophecy 3) EIM ~ Definition still in progress 4) From ECM to EIM ~ A functional model 5) EIM ~ A platform and an ecosystem 6) What’s up with EIM?
  • 3. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 3EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer EIM ~ All information must be treated equal
  • 4. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 4EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer EIM is a vision, concept & methodology To establish a new term like Enterprise Information Management and a new acronym EIM, there has to be a concise new quality and a clear definition combined with benefits and a value proposition.
  • 5. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 5EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer EIM Enterprise Information Management definition "EIM Enterprise Information Management is the comprehensive management and utilization of all information of an enterprise irrespective of location, user, author, source, application, platform , use case, format, medium, and time. To cover this scope EIM supports, uses and unifies functional components like Social Business, Enterprise Search, Business Process Management, Data Warehousing, Business Intelligence, Automated Classification, BigData, Knowledge Management, Cloud, Mobile and Information Lifecycle Management, which surround Enterprise Content Management as the core of EIM."
  • 6. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 6EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer EIM ~ A self-fulfilling prophecy
  • 7. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 7EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer Why Enterprise Information Management now? • "Industry terminology based on the technical type or format of information is no longer useful because systems today have to be able to manage and utilize any type of information objects in a holistic way." (Ulrich Kampffmeyer, 2006) • "Terms like document or record describe the business and legal value of an information object. Format and type do not matter." (Ulrich Kampffmeyer, 2010) • "ECM functionality is absorbed by other IT solutions and platforms. ECM becomes infrastructure. Now the information itself must become the focal point of our thinking." (Ulrich Kampffmeyer, 2005) • "Technologies like Social, Web 2.0, Cloud, Mobility, Tablets etc. change ECM and push it into the underground of systems and out of the focus of attention." (Ulrich Kampffmeyer, 2007)
  • 8. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 8EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer AIIM‘s ECM vision 2003 Unstructured Content Unstructured Content DataDataBusiness Processes Business Processes STORE MANAGE DELIVER PRESERVE CAPTURE STORE MANAGE DELIVER PRESERVE CAPTURE STORE MANAGE DELIVER PRESERVE CAPTURE AIIM International, 2003
  • 9. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 9EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer Unstructured Content Unstructured Content DataDataBusiness Processes Business Processes STORE MANAGE DELIVER PRESERVE CAPTURE STORE MANAGE DELIVER PRESERVE CAPTURE STORE MANAGE DELIVER PRESERVE CAPTURE AIIM International, 2003 ECM: aligning structured & unstructured information The coalescence of unstructured content with structured data and processes!
  • 10. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 10EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer Unstructured Content Unstructured Content DataDataBusiness Processes Business Processes STORE MANAGE DELIVER PRESERVE CAPTURE STORE MANAGE DELIVER PRESERVE CAPTURE STORE MANAGE DELIVER PRESERVE CAPTURE AIIM International, 2003 A self-fulfilling prophecy! ECM: aligning structured & unstructured information
  • 11. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 11EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer Unstructured Content Unstructured Content DataDataBusiness Processes Business Processes STORE MANAGE DELIVER PRESERVE CAPTURE STORE MANAGE DELIVER PRESERVE CAPTURE STORE MANAGE DELIVER PRESERVE CAPTURE AIIM International, 2003 ECM: aligning structured & unstructured information Joint CI & NCI with processes and business applications is …
  • 12. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 12EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer Unstructured Content Unstructured Content DataDataBusiness Processes Business Processes STORE MANAGE DELIVER PRESERVE CAPTURE STORE MANAGE DELIVER PRESERVE CAPTURE STORE MANAGE DELIVER PRESERVE CAPTURE AIIM International, 2003 EIM Enterprise Information Management ECM: aligning structured & unstructured information
  • 13. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 13EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer EIM ~ Definition still in progress
  • 14. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 14EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer EIM definition 2006 Iain Kiernan, Data Agility “The processes, technologies and tools needed to turn data into information, information into knowledge and knowledge into plans that drive profitable business action."
  • 15. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 15EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer EIM definition 2007 Gartner Conference 2007 “EIM Enterprise Information Management is the combination and integration of ECM Enterprise Content Management with BPM Business Process Management and BI Business Intelligence.”
  • 16. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 16EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer EIM definition 2009 Ulrich Kampffmeyer, PROJECT CONSULT “Enterprise Information Management captures, manages, uses, controls, protects, a ccesses, presents and preserves any type of information in a holistic manner, without regard for format, media, location, business case, model of use, user, author, platform, device, or time.”
  • 17. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 17EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer EIM definition 2011 Gartner Glossary “EIM is an integrative discipline for structuring, describing and governing information assets, regardless of organizational and technological boundaries, enabling business insight.”
  • 18. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 18EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer EIM definition 2012 OpenText Whitepaper “Accelerate time to information governance while mitigating the risk of growing volumes of content - focus on using information to drive growth and innovation.” OpenText EIM Building Blocks • Enterprise Content Management (ECM) • Business Process Management (BPM) • Customer Experience Management (CEM) • Information Exchange • Discovery
  • 19. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 19EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer EIM definition 2012 SAP Enterprise Information Management EIM common use cases “Operational EIM Managing on-boarding, use and off-boarding of all types of information within and outside the enterprise. Analytical EIM Using Business Intelligence and BigData analytics to leverage information. Information Governance Active control of information.“
  • 20. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 20EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer EIM definition 2013 VOI association, Germany Verband Organisations- und Informationssysteme e.V. "Enterprise Information Management is a quality concept combining data, information and knowledge for the improvement of business processes.“
  • 21. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 21EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer From ECM to EIM ~ A functional model
  • 22. 22 © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 3 EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer ECM is still the heart of EIM CAPTURE PRESERVE DELIVERSTORE MANAGE STORE WCM RM WF/ BPM DM Collab ECM
  • 23. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 23EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer From the AIIM ECM model to EIM CAPTURE PRESERVE DELIVERSTORE MANAGE STORE WCM RM WF/ BPM DM Collab The ECM components model, PROJECT CONSULT, 2003 MANAGE
  • 24. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 24EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer From the AIIM ECM model to EIM CAPTURE PRESERVE DELIVERSTORE MANAGE STORE WCM RM WF/ BPM DM Collab Document Management Collaboration Web Content Management Output Management Archiving Input Management Information Lifecycle Management Records Management Workflow Business Process Management MANAGE The ECM components model, PROJECT CONSULT, 2003
  • 25. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 6 25EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer ECM is the heart of EIM CAPTURE PRESERVE DELIVERSTORE MANAGE STORE WCM RM WF/ BPM DM Collab ECM Enriched with functionality for the management and useof information EIM
  • 26. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 6 26EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer Two roles for ECM, two benefits: 1) ECM provides to EIM the infrastructure to manage all types of information 2) EIM components and services enhance traditional ECM to cope with new technologies and new use cases. ECM is the heart of EIM
  • 27. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 6 27EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer EIM functional model, PROJECT CONSULT 2012 EIM Enterprise Search Social Business Multi-Channel Publishing Multi-Devices Mobile Cloud, SaaS & Ubiquitous Automation Auto- Classification Analytics (BigData, BI) Web 2.0 Enterprise 2.0 CAPTURE PRESERVE DELIVERSTORE MANAGE STORE WCM RM WF/ BPM DM Collab ECM
  • 28. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 28EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer EIM | Web 2.0 & Enterprise 2.0 “2.0” functionalities like blogs, communities, forums, wikis, f eeds, messaging, conferencing, ta gging and others enrich ECM. Structured and unstructured information is combined intuitively using the same user interface. Web 2.0 provides the open public view of internet functionality, Enterprise 2.0 the internal view. Web 2.0 Enterprise 2.0 ECMEIM EIM functional model, PROJECT CONSULT 2012
  • 29. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 29EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer EIM | Social Business Structured data and information from business applications like ERP, CRM, PLM etc. is combined with unstructured information like documents, web pages, geo-data and others. This provides holistic, integrated and personalized applications for intranet, extranet and internet. Social business turns social media into a business approach. ECM EIM Social Business EIM functional model, PROJECT CONSULT 2012
  • 30. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 30EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer EIM | Multi-Channel Publishing Highly automated and personalized output management and information delivery via new technologies and channels complements the existing OMS approach. Each user and audience receives the desired information in the appropriate format on any channel and medium in a timely fashion. ECM EIM Multi- Channel Publishing EIM functional model, PROJECT CONSULT 2012
  • 31. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 31EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer EIM | Multi-Device & Mobile EIM provides and converts information for use with mobile devices via different channels, online and offline. These devices include today's tablets, notebooks and smartphones, but also future technologies like gadgets, TVs, house management technology, etc. EIM supports all kinds of user interfaces for capture, display and use with strong controls and security ECM EIM Multi- Device Mobile EIM functional model, PROJECT CONSULT 2012
  • 32. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 32EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer EIM | Cloud, SaaS & Ubiquitous EIM supports the management of information for the cloud as well as using the cloud itself as a platform with SaaS or hybrid. The cloud enables EIM to provide information without restriction as to location, system and time. Ubiquitous computing will enhance the generation and use of information. ECM EIM Cloud, SaaS & Ubiquitous EIM functional model, PROJECT CONSULT 2012
  • 33. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 33EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer EIM | Automation & Auto- Classification Automation is a major feature of EIM. With BPM and auto- categorization during capture processes, automation replaces manual work, enhances quality and allows direct processing of information. Automation completely changes the workspace and the idea of human work. ECM EIMAuto- mation EIM functional model, PROJECT CONSULT 2012
  • 34. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 34EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer EIM | Enterprise Search Enterprise search allows easier retrieval from and access to all information repositories. Enterprise search challenges records management and orderly information organization, promising unlimited accessibility without the tiresome task of manually attributing metadata. Security, privacy and confidentiality may be ignored by enterprise search when not implemented and used accordingly. ECM EIM Enterprise Search EIM functional model, PROJECT CONSULT 2012
  • 35. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 35EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer EIM | Business Intelligence & BigData Analytics Analytic tools like BI and BigData examine every available information source and generate new information of a higher quality for use in planning, control and business decisions. EIM provides a backbone to keep this information and is itself an information source of high quality with metadata, audit trails, processes, huge content stores and archives for these analytic tools. BigData unearths the hidden treasures in information holdings. ECM EIM Analytics (BigData, BI) EIM functional model, PROJECT CONSULT 2012
  • 36. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 36EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer EIM ~ A platform and an ecoystem
  • 37. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 37EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer The holistic platform for EIM Information Gover- nance Natural Language Multi- Channel Communi- cation Universal Access Security & Safety STORE Knowledge Manage- ment Semantics Identity Manage- ment
  • 38. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 38EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer EIM Platform | Natural language Natural language will create new user interfaces and new ways to use information systems. In parallel, audio information will set up new requirements for the use and management of information like video, digital models and other complex media formats. Enterprise Information Management is an environment to handle these challenges. Eight general platform features for EIM Natural Language EIM
  • 39. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 39EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer EIM Platform | Multi-Channel Communication Communication is necessary for the effective use of information. It exchanges information and it creates information to be managed. New forms and behaviors of communication as well as man- machine interaction add to the current challenges. Enterprise Information Management provides the ecosystem to enable effective, controlled communication. Eight general platform features for EIM Multi- Channel Communi- cation EIM
  • 40. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 40EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer EIM Platform | Universal Access Access to and availability of all information must be provided to all kinds of applications and for different use cases independently of location, device and time. Adaptive user interfaces and access rights management are key issues. Enterprise Information Management provides the flexible ecosystem for accessing information. Eight general platform features for EIM Universal Access EIM
  • 41. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 41EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer EIM Platform | Identity Management Identification, authorization, authenti fication und related rights management are combined and integrated components of information management. Currentness and accurency of rights information and master data are key issues. Enterprise Information Management uses identity management and provides a safe, transparent platform for information provision. Eight general platform features for EIM Identity Management EIM
  • 42. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 42EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer EIM Platform | Semantics The semantic web was one of the visions which brought semantic technologies into nearly all software which organizes, structures and links information at a higher level. Reduction of complexity, quality and accurateness are key issues. Enterprise Information Management uses semantic technologies and provides a platform to manage the linked information. Eight general platform features for EIM Semantics EIM
  • 43. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 43EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer Eight general platform features for EIM Knowledge Manage- ment EIM EIM Platform | Knowledge Management New collaborative, usage and organi- zational technologies lead to a renaissance of knowledge manage- ment. Analysis, linking and enriching raises information to a new level of usable knowledge. Information quality and usability are a key issues. Enterprise Information Management is the platform for providing, integra- ting and managing all resources, to create an knowledge infrastructure.
  • 44. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 44EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer EIM Platform | Security & Safety Correctness, availability, security, qual ity and accessibility must be assured during the complete life-cycle of information, with enhanced controls when information is used via open networks and in the cloud. Confidentiality, privacy and the protection of the value of information must be established as an overall functionality with EIM. Enterprise Information Management is the platform for overarching data security, safety, and protection. Eight general platform features for EIM Security & Safety EIM
  • 45. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 45EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer EIM Platform | Information Governance The information flood and new analytic tools require strong information governance to stay in control and to mitigate risk. Fulfillment of compliance obligations, legal requirements, completeness, traceab ility, transparency, assessment, contr ol, selection, auditability and protection are key issues. Enterprise Information Management is the platform for effective Information Governance. Eight general platform features for EIM Information Governance EIM
  • 46. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 46EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer What’s up with EIM?
  • 47. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 47EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer EIM brings a new quality to ITC Enterprise Information Management overcomes the old limits set by isolated systems for different types and formats of information. Enterprise Information Management handles all types of information, traceable, in high quality and in a controlled environment. EIM provides information to business processes and as knowledge to the enterprise and its people. Enterprise Information Management is the big turntable, the universal provider, the intelligent evaluator, the secure manager and the trusted controller of all information in the enterprise.
  • 48. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 48EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer What is the core of EIM? Enterprise Information Management has little to do with technology and systems: • Technology and systems are services in the backbone of EIM The three main focal points of EIM are: 1) To support users of information technology in an appropriate human way 2) To handle information with care and in a responsible manner with respect to its value. 3) To make effective use of all information in the enterprise to support the business, comply with regulations, provide good services and to maintain competitiveness.
  • 49. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 49EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer The future Do we still need the word "enterprise" in the term? Globalization, web and social business stretch and tear the former borders of the enterprise. Customers, partners, providers, press, authorities and the public are already part of the framework of business. The "e" for “enterprise” (meaning in the enterprise, for the enterprise, enterprise-wide) should fall away. "Information Management" is sufficient.
  • 50. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 50EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer The vision All information must be treated equal and with care! Enterprise Information Management protects and unlocks your digital assets.
  • 51. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 51EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer References
  • 52. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 52EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer The author Dr. Ulrich Kampffmeyer Managing Director PROJECT CONSULT UnternehmensberatungGmbH Email: Ulrich.Kampffmeyer@PROJECT-CONSULT.com Wikipedia: http://bit.ly/WP-UKff PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH PO box 20 25 55 | 20218 Hamburg | Germany Isestraße 63 | 20149 Hamburg | Germany Tel: +49 40 41285653 Email: Info@PROJECT-CONSULT.com Skype: PROJECT.CONSULT Web: http://www.PROJECT-CONSULT.com © Copyright CC-BY/CC-NY PROJECT CONSULT Unternehmensberatung GmbH 2012 - 2014 Authorship rights Ulrich Kampffmeyer 2007 - 2014 CC-BY Licensees may copy, distribute, display and perform the work and make derivative works based on it only if they credit the author or licensor in the manner specified by these. CC-NY Licensees may copy, distribute, display, and perform the work and make derivative works based on it only for noncommercial purposes. . Source: http://www.PROJECT-CONSULT.de/files/EIM-KAMPFFMEYER-EN.pptx
  • 53. © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-14 / Quelle: PROJECT CONSULT 2 53EIM Enterprise Information Management 2014 Dr. Ulrich Kampffmeyer Sources and copyrights Slide Source 3-4 Ulrich Kampffmeyer, PROJECT CONSULT. Copyright PROJECT CONSULT 2009-2014 5 Ulrich Kampffmeyer: “Enterprise Information Management”. PROJECT CONSULT, 2008 http://bit.ly/PC-EIM [German] 7 Ulrich Kampffmeyer: “Das Informationsmanagement im Wandel”. ContentManagerDays, Leipzig, 2006 http://bit.ly/IM-Wandel [German] Ulrich Kampffmeyer: “Vom Wert der Information”. DMS EXPO, Köln, 2005 http://bit.ly/Wert_Information [German ] Ulrich Kampffmeyer: ”Neue Entwicklungen im Information Management”. Vereon Kon ferenz, Zürich, 2010 http://bit.ly/EIM-2010 [German] Ulrich Kampffmeyer: “ECM 2.0”. SAPERION Days, Berlin, 2007 http://bit.ly/ECM2Null [German] 8 AIIM international, “Enterprise Content Management”. Silver Springs, 2003 www.AIIM.org [English] 8-12 Ulrich Kampffmeyer, PROJECT CONSULT, based on AIIM: “Enterprise Content Management – zwischen Vision und Realität”, Mannheim, 2003 Scribd [German]; “Trends in Records, Document and Enterprise Content Management”. Vizegrad, 2004 Scribd [English] 13 “Definition in Progress” – please also see the Wikipedia articles in English Wikipedia EIM en and German. Wikipedia EIM de 14 Iain Kiernan: “Enterprise Information Management”. Journal of Information Management, March 2006 information-management.com [English] 15 Gartner Conference 2007: “Key Issues for Enterprise Information Management”. www.gartner.com [English] 16 Ulrich Kampffmeyer, PROJECT CONSULT: “From ECM to EIM”. Fujitsu Conference, Marrakesh, 2009 http://bit.ly/ecm2eim [English] 17 Gartner Glossary: “Enterprise Information Management”. Revised 2011 Gartner Glossary 2011 [English] 18 OpenText: “Enterprise Information Management”. Whitepaper 2012 OpenText 2012 [English] 19 Ginger Gatley et. al: “Enterprise Information Management with SAP”. SAP Press 2012, ISBN 978-1592294145 [English] 20 VOI Verband Organisations- und Informationssysteme: Press Release 2013 ECMguide [German] 21-24 Ulrich Kampffmeyer, PROJECT CONSULT: “Enterprise Content Management – zwischen Vision und Realität”, Mannheim, 2003 Scribd [German]; “Trends in Records, Document and Enterprise Content Management“. Vizegrad, 2004 Scribd [English]; Ulrich Kampffmeyer et. al.: “ECM Enterprise Content Management”. Hamburg, 2006, ISBN 978-3936534092; PDF http://bit.ly/ECM-trilingual [English, French, German] . Copyright PROJECT CONSULT 2003-2014. 25-35 Ulrich Kampffmeyer, PROJECT CONSULT: “Enterprise Information Management”. OpenText Conference, Munich, 2013 http://bit.ly/DrUKff-EIM [English]; “Von ECM zu EIM”. ComputerWoche Conference, Frankfurt, 2013 http://bit.ly/CW-EIM [German] Copyright PROJECT CONSULT 2012- 2014 36-45 Ulrich Kampffmeyer, PROJECT CONSULT: “Was gehört zu EIM Enterprise Information Management?”. EIM Update 2014. http://bit.ly/EIM-PCHH [German] . Additions in this presentation. Copyright PROJECT CONSULT 2013-2014 47-50 Ulrich Kampffmeyer, PROJECT CONSULT. Sources see above. Copyright PROJECT CONSULT 2010-2014