The document outlines key concepts of Enterprise Content Management (ECM), including its components and challenges. It discusses the wide variety of terms used in content management and introduces ECM as a new term to represent an integrated approach. The document summarizes the characteristics of ECM, including that it aims to prevent data redundancy, provide uniform access and delivery of information, and serve as a basic eBusiness technology. It then outlines the typical components of ECM systems, including capture, manage, store, deliver and preserve functions. Finally, it discusses challenges in implementing comprehensive ECM strategies.

1. 1
AIIM Conference
DMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content
Management
PROJECT CONSULT
Unternehmensberatung
Dr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com
© PROJECT CONSULT 2001-2002
ECM Enterprise Content Management
Dr. Ulrich Kampffmeyer
AIIM Conference @ DMS EXPO 2002
Essen, 04. September 2002
P R O J E C T C O N S U L T
Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH

2. 2
AIIM Conference
DMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content
Management
PROJECT CONSULT
Unternehmensberatung
Dr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com
© PROJECT CONSULT 2001-2002
Agenda
•CHARACTERISTICS
of ECM Enterprise Content Management
•COMPONENTS
of ECM Enterprise Content Management
•CHALLENGES
for ECM Enterprise Content Management

3. 3
AIIM Conference
DMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content
Management
PROJECT CONSULT
Unternehmensberatung
Dr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com
© PROJECT CONSULT 2001-2002
CHARACTERISTICS

4. 4
AIIM Conference
DMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content
Management
PROJECT CONSULT
Unternehmensberatung
Dr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com
© PROJECT CONSULT 2001-2002
A Babel of Acronyms
• The wide variety of terms confuses customers and
tends to discourage purchase decisions.
• It makes sense to introduce a new term, such as
ECM or Enterprise Content Management, only if it
is associated with a new quality.
• Clear definitions are needed.
© Copyright PROJECT CONSULT GmbH 2002 / Autorenrecht Dr. Ulrich Kampffmeyer 2001-2002
© PROJECT CONSULT 2002

5. 5
EAIEAI
BPMBPM
EDMEDM
WorkflowWorkflow
ECMECM
Collaborative CommerceCollaborative Commerce
ASP / DMCOASP / DMCO
Document WarehouseDocument Warehouse
Optical FilingOptical Filing
E-BusinessE-Business
Business Process ManagementBusiness Process Management
GroupwareGroupware
Collaborative CommerceCollaborative Commerce
Knowledge ManagementKnowledge Management
Digital SignatureDigital Signature
EDM Engineering Document ManagementEDM Engineering Document Management
Content ManagementContent Management
ScanningScanning
Asset ManagementAsset Management
DRT Document Related TechnologiesDRT Document Related Technologies
Enterprise Application
Integration
Enterprise Application
Integration
COLDCOLD
Digital Rights ManagementDigital Rights Management
DMSDMS
Intranet
Repository
Intranet
RepositoryPortalePortale
Document ManagementDocument Management
ILMILM
UDMUDM
AIIM Conference
DMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content
Management
PROJECT CONSULT
Unternehmensberatung
Dr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com
© PROJECT CONSULT 2001-2002
A Babel of Acronyms
Electronic Document ManagementElectronic Document Management
EDRMSEDRMS
Electronic ArchivingElectronic Archiving
Records ManagementRecords Management
Electronic Document ManagementElectronic Document Management ImagingImaging
MultiMedia DatabaseMultiMedia Database
Web Content ManagementWeb Content Management
Enterprise Content ManagementEnterprise Content Management
ECMECMECMECM

6. 6
AIIM Conference
DMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content
Management
PROJECT CONSULT
Unternehmensberatung
Dr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com
© PROJECT CONSULT 2001-2002
Definition:
ECM Enterprise Content Management (1)
The Technologies Used to Capture,
Manage, Store, Deliver, and Preserve
Information to Support Business Processes.
AIIM International, 2002

7. 7
AIIM Conference
DMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content
Management
PROJECT CONSULT
Unternehmensberatung
Dr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com
© PROJECT CONSULT 2001-2002
Definition:
ECM Enterprise Content Management (2)
• Enterprise Content Management assumes that all
company information is held on a uniform platform
for use internally, by partners, and externally
(“Unified Global Repository” approach,
Data/Document/Content Warehouse)
• Enterprise Content Management comprises
conventional document technologies such as
document management, knowledge management,
workflow, archiving etc., and integrates the host
and client/server world with portal and other
Internet technologies

8. 8
AIIM Conference
DMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content
Management
PROJECT CONSULT
Unternehmensberatung
Dr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com
© PROJECT CONSULT 2001-2002
Definition:
ECM Enterprise Content Management (3)
• The goal of Enterprise Content Management is to
prevent data and information redundancies (each
item of information exists only once), control access
in a unform manner, deliver any kind of information
independent of the source and use, and provide all
applications in a unified form as a service
• Enterprise Content Management is a basic
eBusiness technology for providing information and
controlling processing

9. 9
AIIM Conference
DMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content
Management
PROJECT CONSULT
Unternehmensberatung
Dr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com
© PROJECT CONSULT 2001-2002
ECM Enterprise Content Management
as Infrastructure
AIIM International
ERP EnterpriseEnterprise
ApplicationsApplications
EnterpriseEnterprise
ContentContent
ManagementManagementWeb Content
Management
Doc Mgmt
Imaging
Domino Exchange RDMS
File
System
Workflow Collaboration
Data Warehousing
Mining
EAI
E-Business
InfrastructureInfrastructure
IntegrationIntegration
Source: AIIM 2001 Industry Study
AP/AR RM/A CRM HRM

10. 10
AIIM Conference
DMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content
Management
PROJECT CONSULT
Unternehmensberatung
Dr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com
© PROJECT CONSULT 2001-2002
ECM Basic Concepts:
(1) Integrative Middleware
AIIM International
ERP EnterpriseEnterprise
ApplicationsApplications
EnterpriseEnterprise
ContentContent
ManagementManagementWeb Content
Management
Doc Mgmt
Imaging
Domino Exchange RDMS
File
System
Workflow Collaboration
Data Warehousing
Mining
EAI
E-Business
InfrastructureInfrastructure
IntegrationIntegration
AP/AR RM/A CRM HRM
Basic Concept No. 1
Integrative Middleware
© PROJECT CONSULT 2001-2002

11. 11
AIIM Conference
DMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content
Management
PROJECT CONSULT
Unternehmensberatung
Dr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com
© PROJECT CONSULT 2001-2002
ECM Basic Concepts:
(2) Concept of services
AIIM International
ERP EnterpriseEnterprise
ApplicationsApplications
EnterpriseEnterprise
ContentContent
ManagementManagementWeb Content
Management
Doc Mgmt
Imaging
Domino Exchange RDMS
File
System
Workflow Collaboration
Data Warehousing
Mining
EAI
E-Business
InfrastructureInfrastructure
IntegrationIntegration
AP/AR RM/A CRM HRM
Basic Concept No. 2
Independent Services
for all applications
© PROJECT CONSULT 2001-2002

12. 12
AIIM Conference
DMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content
Management
PROJECT CONSULT
Unternehmensberatung
Dr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com
© PROJECT CONSULT 2001-2002
ECM Basic Concepts:
(3) Uniform Repository
AIIM International
ERP EnterpriseEnterprise
ApplicationsApplications
EnterpriseEnterprise
ContentContent
ManagementManagementWeb Content
Management
Doc Mgmt
Imaging
Domino Exchange RDMS
File
System
Workflow Collaboration
Data Warehousing
Mining
EAI
E-Business
InfrastructureInfrastructure
IntegrationIntegration
AP/AR RM/A CRM HRM
Basic Concept No. 3
A Uniform, Federated
Enterprise Repository
for All Information Types
© PROJECT CONSULT 2001-2002

13. 13
AIIM Conference
DMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content
Management
PROJECT CONSULT
Unternehmensberatung
Dr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com
© PROJECT CONSULT 2001-2002
COMPONENTS

14. 14
AIIM Conference
DMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content
Management
PROJECT CONSULT
Unternehmensberatung
Dr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com
© PROJECT CONSULT 2001-2002
AIIM Model for ECM
Enterprise Content Management
CAPTURE
PRESERVE
DELIVERSTORE
MANAGE
STORE WCM
RM
WF/
BPM
DM
Collab
© PROJECT CONSULT 2001-2002

15. 15
AIIM Conference
DMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content
Management
PROJECT CONSULT
Unternehmensberatung
Dr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com
© PROJECT CONSULT 2001-2002
ECM CAPTURE
Human created Recogniton
Indexing
Input Designs
Categorization
• Office Documents • OCR
• Form • HCR
• Rich Media • ICR
• Microfilm • OMR
• Barcode
Application created Forms Processing
E-Forms/Web-Forms• ERP
• XML
• Financial Applications Aggregation
Input
© PROJECT CONSULT 2001-2002

16. 16
AIIM Conference
DMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content
Management
PROJECT CONSULT
Unternehmensberatung
Dr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com
© PROJECT CONSULT 2001-2002
ECM MANAGE
STORE WCM
RM
WF/
BPM
DM
Collab
© PROJECT CONSULT 2001-2002

17. 17
AIIM Conference
DMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content
Management
PROJECT CONSULT
Unternehmensberatung
Dr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com
© PROJECT CONSULT 2001-2002
ECM Document Management
STORE WCM
RM
WF/
BPM
DM
Collab
Document
Management
• Check-in/Check-out
• Version Management
• Search and Navigation
• Visualization
© PROJECT CONSULT 2001-2002

18. 18
AIIM Conference
DMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content
Management
PROJECT CONSULT
Unternehmensberatung
Dr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com
© PROJECT CONSULT 2001-2002
ECM Collaboration
STORE WCM
RM
WF/
BPM
DM
Collab Collaboration
• Collaborative authoring
• Knowlege bases
• Whiteboards
• Video conferencing
• Consolidation of
information
© PROJECT CONSULT 2001-2002

19. 19
AIIM Conference
DMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content
Management
PROJECT CONSULT
Unternehmensberatung
Dr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com
© PROJECT CONSULT 2001-2002
ECM Web Content Management
STORE WCM
RM
WF/
BPM
DM
Collab
Web Content
Management
• Content creation
• Publication process
• Conversion
• Security
• Visualization
© PROJECT CONSULT 2001-2002

20. 20
AIIM Conference
DMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content
Management
PROJECT CONSULT
Unternehmensberatung
Dr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com
© PROJECT CONSULT 2001-2002
ECM Records Management
STORE WCM
RM
WF/
BPM
DM
Collab
Records
Management
• Filing systematics
• Indexing and
thesaurus
• Retention periods
• Metadata
• Archive management
© PROJECT CONSULT 2001-2002

21. 21
AIIM Conference
DMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content
Management
PROJECT CONSULT
Unternehmensberatung
Dr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com
© PROJECT CONSULT 2001-2002
ECM Workflow /
Business Process Management
STORE WCM
RM
WF/
BPM
DM
Collab
Workflow /
Business Process
Management
• Process and structure organization
• Process design
• Imaging of Process
• Routing
• Monitoring
• Parallel and
sequential processing
• Reminders, deadlines
• Checking
• Logging
© PROJECT CONSULT 2001-2002

22. 22
AIIM Conference
DMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content
Management
PROJECT CONSULT
Unternehmensberatung
Dr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com
© PROJECT CONSULT 2001-2002
ECM DELIVER
Security
Technologies
Transformation
•
• Digital TV• Digital Signature•Publishing
• Syndication
• Compression
• Datatransfer via
EDI, XML and other formats
• CD / DVD
• PDF
• Email and fax• Digital Rights
Management/
Watermark
• XML
• E-Business-Portal• Personalization
• Internet, Intranet, Extranet• PKI• COLD/ERMLayout/Design
DistributionSecurity
Technologies
Transformation
• Paper
•• Digital Signature• Konverter/ViewerPublishing
• Syndication
• Compression
•
EDI, XML
• CD / DVD
• PDF
• Email• Digital Rights
Management/
Watermark
• XML
• E-Business-Portal• Personalization
•• PKI• COLD/ERMLayout/Design
Security as ECM Infrastructure
Output
© PROJECT CONSULT 2001-2002

23. 23
AIIM Conference
DMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content
Management
PROJECT CONSULT
Unternehmensberatung
Dr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com
© PROJECT CONSULT 2001-2002
ECM STORE
Repositories
• File Systems
• Content Management Systems
• Databases
• Data Warehouses
Library Services
• Search/Retrieval
• Version Control
• Check In/Check Out
• Audit Trail
Technologies
• SAN
• NAS
• Magneto Optical
• DVD
• CD-ROM
• Tape
• Magnetic Storage
• RAID
• Optical Disc
© PROJECT CONSULT 2001-2002

24. 24
AIIM Conference
DMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content
Management
PROJECT CONSULT
Unternehmensberatung
Dr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com
© PROJECT CONSULT 2001-2002
ECM PRESERVE
Archive
• Paper
• Microfilm
• NAS/SAN
• WORM
• WORM-Tape
Disposition
© PROJECT CONSULT 2001-2002

25. 25
AIIM Conference
DMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content
Management
PROJECT CONSULT
Unternehmensberatung
Dr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com
© PROJECT CONSULT 2001-2002
CHALLENGES

26. 26
AIIM Conference
DMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content
Management
PROJECT CONSULT
Unternehmensberatung
Dr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com
© PROJECT CONSULT 2001-2002
ECM as Enterprise Infrastructure:
Requirements
• Store all types of information
• Store both dynamic and unchanging information
• Services concept
• Big and small solutions
• Own client or inclusion in existing applications
• Central and distributed databases
• Consistent long-term storage
• Modular expandability
• Distributed repositories
• Integration in existing systems

27. 27
AIIM Conference
DMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content
Management
PROJECT CONSULT
Unternehmensberatung
Dr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com
© PROJECT CONSULT 2001-2002
ECM as Enterprise Infrastructure:
Issues
• Linking of technologies with applications –
e-Business automation
• Effective web content management –
Internet, Intranet and Extranet content use
• Legal situation, long-term availability and migration
of data
• Acceleration of “time to market” –
ASP solutions under consideration
• Implementation questions

28. 28
AIIM Conference
DMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content
Management
PROJECT CONSULT
Unternehmensberatung
Dr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com
© PROJECT CONSULT 2001-2002
ECM as Enterprise Infrastructure:
Implementation Questions
• Definition of metadata, guidelines, procedures
• Import, conversion, migration
• Platforms, databases, browsers, clients
• Desktop integration, application integration, back
office integration
• Process and workflow modelling
• Cultural differences in online versus offline work
• How to network components? (EAI - Enterprise
Application Integration)

29. 29
AIIM Conference
DMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content
Management
PROJECT CONSULT
Unternehmensberatung
Dr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com
© PROJECT CONSULT 2001-2002
Thank you very much for your attention !
Dr. Ulrich Kampffmeyer
E-Mail: Ulrich.Kampffmeyer@PROJECT-CONSULT.com
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