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ratung Dr. Ulrich Kampffmeyer GmbH
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PROJECT CONSULT
Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH
www.PROJECT-CONSULT.com
© PROJECT CONSULT 2017
Postfach 20 25 55
20218 Hamburg
1
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-18 / Quelle: PROJECT CONSULT 1
ECM, EIM, Content Services, IIM –
what‘s next?
Dr. Ulrich Kampffmeyer
Berlin, October 10th, 2018
DCX EXPO
mensberatung Dr. Ulrich Kampffmeyer GmbH
ULT 2017
Dr. Ulrich Kampffmeyer 3
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-18 / Quelle: PROJECT CONSULT 2
„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Agenda
1. Introduction: ECM – State of the art
2. ECM is dead
3. Enterprise Information Management, Intelligent
Information Management,
Information Governance,
Content Services and other messages
4. Ten trends - changing the direction of Information
Management
4Dr. Ulrich Kampffmeyer„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
ECM – STATE OF THE ART
ECM, EIM, Content Services, IIM – what‘s next?
Dr. Ulrich Kampffmeyer 5„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
In the past, everything was about
documents.
Then about (enterprise) content.
Now it’s just digital information.
Documents, content, information
Dr. Ulrich Kampffmeyer 6„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
The term & definition of ECM originate
from 2000.
A comparatively long period in the
fast-moving ICT.
Enterprise Content Management
Dr. Ulrich Kampffmeyer 7„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Enterprise Content Management (ECM)
is the strategies, methods and tools used to
capture, manage, store, preserve, and deliver
content and documents
related to organizational processes.
AIIM international 2003
Definition of ECM Enterprise Content Management
Dr. Ulrich Kampffmeyer 8„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Enterprise Content Management (ECM)
is the strategies, methods and tools used to
capture, manage, store, preserve, and deliver
content and documents
related to organizational processes.
ECM tools and strategies allow the
management of an organization's
unstructured information,
wherever that Information exists.
AIIM international 2008
Definition of ECM Enterprise Content Management
Dr. Ulrich Kampffmeyer 9„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Enterprise Content Management (ECM)
is the strategies, methods and tools used to
capture, manage, store, preserve, and deliver
content and documents
related to organizational processes.
ECM tools and strategies allow the
management of an organization's
unstructured information,
wherever that information exists.
AIIM international 2008
Definition of ECM Enterprise Content Management
Dr. Ulrich Kampffmeyer 10„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
CAPTURE
PRESERVE
DELIVERSTORESTORE WCM
RM
WF/
BPM
DM
Collab
MANAGE
PROJECT CONSULT 2003
The ECM Component Model
Dr. Ulrich Kampffmeyer 11„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
CAPTURE
PRESERVE
DELIVERSTORESTORE WCM
RM
WF/
BPM
DM
Collab
MANAGE
PROJECT CONSULT 2003
Document Management
Collaboration
Web Content
Management
Output
Management
Archiving
Input
Management
Information
Lifecycle
Management
Records
Management
Workflow
Presentation
Database
Access Management
Email Management
Social
Case
Management
Business
Process
Management
Web 2.0
Access
The ECM Component Model
Dr. Ulrich Kampffmeyer 12„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Enterprise Content Management (ECM)
is the strategies, methods and tools used to
capture, manage, store, preserve, and deliver
content and documents
related to organizational processes.
ECM tools and strategies allow the
management of an organization's
unstructured information,
wherever that information exists.
AIIM international 2008
Definition of ECM Enterprise Content Management
Dr. Ulrich Kampffmeyer 13„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Vision of ECM Enterprise Content Management
The original scope of ECM
Unstructured
Content
Unstructured
Content
DataDataBusiness
Processes
Business
Processes
STORE
MANAGE
DELIVER
PRESERVE
CAPTURE
STORE
MANAGE
DELIVER
PRESERVE
CAPTURE
STORE
MANAGE
DELIVER
PRESERVE
CAPTURE
AIIM International, 2003
Dr. Ulrich Kampffmeyer 14„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Vision of ECM Enterprise Content Management
The conjunction of unstructured content
with structured data and processes!
Unstructured
Content
Unstructured
Content
DataDataBusiness
Processes
Business
Processes
STORE
MANAGE
DELIVER
PRESERVE
CAPTURE
STORE
MANAGE
DELIVER
PRESERVE
CAPTURE
STORE
MANAGE
DELIVER
PRESERVE
CAPTURE
AIIM International, 2003
Dr. Ulrich Kampffmeyer 15„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Vision of ECM Enterprise Content Management
The original scope of ECM
Unstructured
Content
Unstructured
Content
DataDataBusiness
Processes
Business
Processes
STORE
MANAGE
DELIVER
PRESERVE
CAPTURE
STORE
MANAGE
DELIVER
PRESERVE
CAPTURE
STORE
MANAGE
DELIVER
PRESERVE
CAPTURE
AIIM International, 2003
Dr. Ulrich Kampffmeyer 16„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Some general problems of ECM:
• What does “enterprise” mean?
• Focus on “unstructured only”.
• BPM, WCM, collaboration regarded themselves as
disciplines of their own.
• Often seen as capture + archiving + output management
only.
• Fast technology change with SMAC: social, mobile,
analytics, and cloud.
• Overrun by new technologies like Artificial Intelligence,
Blockchain, IoT and others.
• Regarded as outdated, unflexible “inhouse” solutions.
Enterprise Content Management development
Dr. Ulrich Kampffmeyer 17„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Enterprise Content Management (ECM)
is the strategies, methods and tools
used to
capture, evaluate, manage, store,
preserve, and deliver content and
documents Data and information
related to organizational processes.
ECM tools and strategies allow the
management of an organization’s
unstructured information, wherever that
information exists.
Information
Data
knowledge
Let’s try to work on the definition 
I
I I
solutions
18Dr. Ulrich Kampffmeyer„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
ECM IS DEAD
ECM, EIM, Content Services, IIM – what‘s next?
Dr. Ulrich Kampffmeyer
PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH
Hamburg
© Copyright PROJECT CONSULT 2017
19
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-18 / Quelle: PROJECT CONSULT 6
Dr. Ulrich Kampffmeyer„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
ECM is dead!
Dr. Ulrich Kampffmeyer
PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH
Hamburg
© Copyright PROJECT CONSULT 2017
20
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-18 / Quelle: PROJECT CONSULT 6
Dr. Ulrich Kampffmeyer„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
ECM is dead!
Dr. Ulrich Kampffmeyer
PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH
Hamburg
© Copyright PROJECT CONSULT 2017
21
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-18 / Quelle: PROJECT CONSULT 6
Dr. Ulrich Kampffmeyer„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
ECM is dead!
Gartner were not the first to declare the death
of ECM Enterprise Content Management …
Since 2015 (and earlier) the term has been in
discussion and lots of „derivates“ and
amendments appeared in the industry.
But the Gartner statement in 2017 generated
some kind of a shock to the ECM industry and
ECM community.
22Dr. Ulrich Kampffmeyer„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
HOW TO FIND A NEW
UMBRELLA TERM FOR THE
ECM INDUSTRY?
ECM, EIM, Content Services, IIM – what‘s next?
Dr. Ulrich Kampffmeyer 23„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
AIIM, January 2017
Content Services –
Your 2017 Survival Guide
A new Umbrella Term for the Industry?
Dr. Ulrich Kampffmeyer 24„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
AIIM, March 2017
Systems of Understanding
as new Paradigm
A new Umbrella Term for the Industry?
Dr. Ulrich Kampffmeyer 25„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
John Mancini, AIIM, May 2017
“ECM Land” &
“Digital Workplace Land”
A new Umbrella Term for the Industry?
Dr. Ulrich Kampffmeyer 26„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
AIIM, June 2017
“The next Wave –
Moving from ECM to Intelligent Information
Management”
IIM Roadmap
Create -> Capture -> Automate -> Deliver -> Preserve -> Analyze
This saves the acronym AIIM ;)
Association for Intelligent Information
Management
Intelligent Information Management
Dr. Ulrich Kampffmeyer 27„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
John Mancini, AIIM, June 2017
ECM - Reports of My Death Are
Greatly Exaggerated
ECM is not dead!
Dr. Ulrich Kampffmeyer 28„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
John Mancini, AIIM, June 2017
Information Management
Information Management
Dr. Ulrich Kampffmeyer 29„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
INTELLIGENT INFORMATION MANAGEMENT
ECM, EIM, Content Services, IIM – what‘s next?
Dr. Ulrich Kampffmeyer 30„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Wikipedia
IIM Intelligent Information Management
Dr. Ulrich Kampffmeyer 31„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Definition of Intelligent in ‘‘IIM‘‘
"intelligent means that the business need information
management tools that are
1) easy to use,
2) usable without a lot of IT involvement; and
3) easy to integrate in their day-to-day processes."
John Mancini 2017
Dr. Ulrich Kampffmeyer 32„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
A new view of Intelligent Information Management
"Intelligent Information Management
• Understanding and anticipating internal and external customer
expectations
• Digitalizing the core infrastructure
• Rationalizing and modernizing the information infrastructure
• Automating compliance and governance
• Levaraging analytics and machine learning.„
As a definition this is not enough. This is not yet the banner under
which the industry can gather again.
Atle Skjekkeland 2017
Dr. Ulrich Kampffmeyer 33„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
AIIM, Whitepaper, February 2018
Is ECM Really Dead?
We Think It's a Bit More Complicated
From ECM to IIM
Dr. Ulrich Kampffmeyer 34„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
AIIM, Whitepaper, June 2018
Putting more “Intelligence” into
Intelligent Information Management
What is “Intelligence”?
Dr. Ulrich Kampffmeyer 35„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Defining Intelligent Information Management?
Search on AIIM‘s homepage:
September 2018
Dr. Ulrich Kampffmeyer 36„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Defining Intelligent Information Management
"IIM Intelligent Information Management is the strategies,
methods, and tools used to create, capture, automate,
manage, evaluate, analyze, use, deliver, secure, govern, and
preserve information related to organizational processes,
wherever that information exists.“
Just two steps ahead from ECM Enterprise Content
Management
or
one step forward from EIM Enterprise Information
Management?
PROJECT CONSULT 2017
Dr. Ulrich Kampffmeyer 37„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
There is a direct path from ECM Enterprise Content Management to
EIM
Enterprise
Information
Management
ECM, EIM, Content Services, IIM – what‘s next?
Dr. Ulrich Kampffmeyer 38„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
A self-fulfilling prophecy!
Unstructured
Content
Unstructured
Content
DataDataBusiness
Processes
Business
Processes
STORE
MANAGE
DELIVER
PRESERVE
CAPTURE
STORE
MANAGE
DELIVER
PRESERVE
CAPTURE
STORE
MANAGE
DELIVER
PRESERVE
CAPTURE
AIIM International, 2003
The Path from ECM to EIM
Dr. Ulrich Kampffmeyer 39„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Joint CI & NCI with processes and
business applications is …
Unstructured
Content
Unstructured
Content
DataDataBusiness
Processes
Business
Processes
STORE
MANAGE
DELIVER
PRESERVE
CAPTURE
STORE
MANAGE
DELIVER
PRESERVE
CAPTURE
STORE
MANAGE
DELIVER
PRESERVE
CAPTURE
AIIM International, 2003
The Path from ECM to EIM
Dr. Ulrich Kampffmeyer 40„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Unstructured
Content
Unstructured
Content
DataDataBusiness
Processes
Business
Processes
STORE
MANAGE
DELIVER
PRESERVE
CAPTURE
STORE
MANAGE
DELIVER
PRESERVE
CAPTURE
STORE
MANAGE
DELIVER
PRESERVE
CAPTURE
AIIM International, 2003
Enterprise Information Management
EIM
The Path from ECM to EIM
Dr. Ulrich Kampffmeyer 41„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
CAPTURE
PRESERVE
DELIVERSTORE
MANAGE
STORE WCM
RM
WF/
BPM
DM
Collab
ECM
Enriched with functionality
for the management, exploitation
and use of information
EIM
ECM is still the heart of EIM Enterprise Information Management
ECM
Dr. Ulrich Kampffmeyer 42„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Two aspects:
• ECM contributes necessary
infrastructure to EIM and other
software components
• EIM components and functionality
enhance traditional ECM
EIM Enterprise Information Management
Dr. Ulrich Kampffmeyer 43„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Enterprise
Search
Social
Business
Multi-
Channel
Publishing
Multi-
Devices
Mobile
Cloud,
SaaS &
Ubiquitous
Automation
Auto-
Classification
Analytics
(BigData, BI)
Web 2.0
Enterprise 2.0
CAPTURE
PRESERVE
DELIVERSTORE
MANAGE
STORE WCM
RM
WF/
BPM
DM
Collab
ECM
EIM Enterprise Information Management Framework
Dr. Ulrich Kampffmeyer 44„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Enterprise
Search
Social
Business
Multi-
Channel
Publishing
Multi-
Devices
Mobile
Cloud,
SaaS &
Ubiquitous
Automation
Auto-
Classification
Analytics
(BigData, BI)
Web 2.0
Enterprise 2.0
CAPTURE
PRESERVE
DELIVERSTORE
MANAGE
STORE WCM
RM
WF/
BPM
DM
Collab
ECM
From 2.0 to
Social & Digital Business
EIM Enterprise Information Management Framework
Dr. Ulrich Kampffmeyer 45„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Enterprise
Search
Social
Business
Multi-
Channel
Publishing
Multi-
Devices
Mobile
Cloud,
SaaS &
Ubiquitous
Automation
Auto-
Classification
Analytics
(BigData, BI)
Web 2.0
Enterprise 2.0
CAPTURE
PRESERVE
DELIVERSTORE
MANAGE
STORE WCM
RM
WF/
BPM
DM
Collab
ECM
Mobile
changes the game
EIM Enterprise Information Management Framework
Dr. Ulrich Kampffmeyer 46„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Enterprise
Search
Social
Business
Multi-
Channel
Publishing
Multi-
Devices
Mobile
Cloud,
SaaS &
Ubiquitous
Automation
Auto-
Classification
Analytics
(BigData, BI)
Web 2.0
Enterprise 2.0
CAPTURE
PRESERVE
DELIVERSTORE
MANAGE
STORE WCM
RM
WF/
BPM
DM
Collab
ECM
Cloud is here
to stay
EIM Enterprise Information Management Framework
Dr. Ulrich Kampffmeyer 47„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Enterprise
Search
Social
Business
Multi-
Channel
Publishing
Multi-
Devices
Mobile
Cloud,
SaaS &
Ubiquitous
Automation
Auto-
Classification
Analytics
(BigData, BI)
Web 2.0
Enterprise 2.0
CAPTURE
PRESERVE
DELIVERSTORE
MANAGE
STORE WCM
RM
WF/
BPM
DM
Collab
ECM
Automation
is a key driver
EIM Enterprise Information Management Framework
Dr. Ulrich Kampffmeyer 48„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Enterprise
Search
Social
Business
Multi-
Channel
Publishing
Multi-
Devices
Mobile
Cloud,
SaaS &
Ubiquitous
Automation
Auto-
Classification
Analytics
(BigData, BI)
Web 2.0
Enterprise 2.0
CAPTURE
PRESERVE
DELIVERSTORE
MANAGE
STORE WCM
RM
WF/
BPM
DM
Collab
ECM
Finding
everything?
Really?
EIM Enterprise Information Management Framework
Dr. Ulrich Kampffmeyer 49„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Enterprise
Search
Social
Business
Multi-
Channel
Publishing
Multi-
Devices
Mobile
Cloud,
SaaS &
Ubiquitous
Automation
Auto-
Classification
Analytics
(BigData, BI)
Web 2.0
Enterprise 2.0
CAPTURE
PRESERVE
DELIVERSTORE
MANAGE
STORE WCM
RM
WF/
BPM
DM
Collab
ECM
Analytics
pave the way
for AI
EIM Enterprise Information Management Framework
Dr. Ulrich Kampffmeyer 50„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
From framework
to ecosystem
The next step for EIM
Dr. Ulrich Kampffmeyer 51„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Information
Gover-
nance
Natural
Language Omni
Channel
Communi-
cation
Universal
Access
Security
&
Safety
STORE
Knowledge
Manage-
ment Semantics
Identity
Manage-
ment
EIM Enterprise Information Management Ecosystem
Dr. Ulrich Kampffmeyer 52„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Information
Gover-
nance
Natural
Language Omni
Channel
Communi-
cation
Universal
Access
Security
&
Safety
STORE
Knowledge
Manage-
ment Semantics
Identity
Manage-
ment
From Multi-Channel
to Omni-Channel
EIM Enterprise Information Management Ecosystem
Dr. Ulrich Kampffmeyer 53„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Information
Gover-
nance
Natural
Language Omni
Channel
Communi-
cation
Universal
Access
Security
&
Safety
STORE
Knowledge
Manage-
ment Semantics
Identity
Manage-
ment
every
information
anywhere
EIM Enterprise Information Management Ecosystem
Dr. Ulrich Kampffmeyer 54„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Information
Gover-
nance
Natural
Language Omni
Channel
Communi-
cation
Universal
Access
Security
&
Safety
STORE
Knowledge
Manage-
ment Semantics
Identity
Manage-
ment
NLP, Auto-Classification, …
… Semantics and
Knowledge Management
are the foundation of
Artificial Intelligence (AI)
EIM Enterprise Information Management Ecosystem
Dr. Ulrich Kampffmeyer 55„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Information
Gover-
nance
Natural
Language Omni
Channel
Communi-
cation
Universal
Access
Security
&
Safety
STORE
Knowledge
Manage-
ment Semantics
Identity
Manage-
ment
Four big
challenges:
Information
Governance,
Security,
Safety
and …
… Identity
Management
EIM Enterprise Information Management Ecosystem
Dr. Ulrich Kampffmeyer 56„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Globalization, web and social
business are stretching and tearing at
the boundaries of the Enterprise.
Customers, partners, providers,
press, government and the public are
already part of the framework of
digital business.
The “E” for “Enterprise” can go.
“Information Management”
is sufficient.
Do we still need the word “Enterprise” in the new term?
Dr. Ulrich Kampffmeyer 57„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
INFORMATION GOVERNANCE
ECM, EIM, Content Services, IIM – what‘s next?
Dr. Ulrich Kampffmeyer 58„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Information Coalition 2017
Information Governance Definitions
Dr. Ulrich Kampffmeyer 59„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Information Coalition 2017
Information Governance Definitions
Gartner
Dr. Ulrich Kampffmeyer 60„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Information Coalition 2017
Information Governance Definitions
Gartner
Logan, D. (2010) | Kooper, M., Maes, R., and Roos
Lindgreen, E. (2011) | en.Wikipedia.org
Dr. Ulrich Kampffmeyer 61„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
IGRM Information Governance Reference Model
Dr. Ulrich Kampffmeyer 62„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
IG Information Governance 2016
Dr. Ulrich Kampffmeyer 63„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Also AIIM international deals with the topic Information Governance
with a Whitepaper on:
“Governance and Compliance in 2017:
A Real World View”
1. The business case for a governance and compliance
framework for security, privacy, and protection;
2. Automating governance and compliance components
(metadata, security, etc.);
3. Identifying the locations of greatest risk for breaches –
internally and across the firewall collection, retention,
management, and defensible destruction of information;
4. A look ahead at the next five years to understand where
businesses are focusing their efforts and funding.
AIIM on Governance & Compliance
Dr. Ulrich Kampffmeyer 64„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
CONTENT SERVICES
ECM, EIM, Content Services, IIM – what‘s next?
Dr. Ulrich Kampffmeyer 65„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Content Services
• BCS Business Content Services
• TCS Transactional Content Services
Forrester 2016 (!)
Dr. Ulrich Kampffmeyer 66„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Forrester Wave
Business Content Services
Forrester BCS 2017
Forrester Wave
Business Collaboration
Services,
July 2017
Dr. Ulrich Kampffmeyer 67„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Content Services
• CSP Content Services Platforms
• CSA Content Services Applications
• CSC Content Services Components
Gartner 2017
Gartner Content Services 2017
Dr. Ulrich Kampffmeyer 68„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Content Services Platforms
Infrastructure that is not just the repository, but a number
of ways to store, manage, save, analyse, dispose and
publish content. There are vendors that offer them.
Content Services Applications
Build on top of the repositories, sometimes with their own
repository, but focused either horizontally on a single
function (records management) or vertically on a particular
industry (life sciences) CSAs offer a particular and unique
view on the multiple underlying repositories
Content Services Components
Individual components that add things like real-time
translation, entity extraction or classification to the mix.
Gartner 2017
Gartner Content Services 2017
Dr. Ulrich Kampffmeyer 69„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Content Services
Gartner 2017
Gartner Content Services 2017
Dr. Ulrich Kampffmeyer 70„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Gartner Magic Quadrant
Content Services Platforms (CSP)
Gartner
Magic Quadrant for
Content Services Platforms,
October 2017
Gartner Content Services 2017
Dr. Ulrich Kampffmeyer 71„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Gartner Magic Quadrant
Content Collaboration Platforms (CCP)
Gartner
Magic Quadrant for
Content Collaboration
Platforms
June 2018
Gartner Collaboration Platforms 2018
Dr. Ulrich Kampffmeyer 72„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Content Services as a term and a classification for
the industry makes no sense:
• ECM contains strategies, methods and technologies, and always
did. Content Services pursue only the objective of technologies.
• ECM had underlined its claim to be seen as important and
market-relevant with its acronym as ERP, PLM, CRM, HR etc.
Content Services remain only as infrastructure components.
• Many vendors have already enhanced ECM towards ECMplus,
extended ECM, iECM, etc.
• Content Services step back to only a few components, not the
overall ECM view.
• ECM at least includes the word “management”. Content Services
only stand for “services” and the term is already taken by the
service industry for the creation of content.
• ECM has always aspired to serve as middleware and services for
content delivery. Content Services reduce this even more and
involve inconsistent definitions ( “services” on the one hand ,
“applications” on the other ).
• ECM had a vision that vendors and users shared for more than 18
years. Content services has no vision and is seen as an also-ran.
Content Services
Dr. Ulrich Kampffmeyer 73„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
10 TRENDS FOR INFORMATIOIN MANAGEMENT 2018
ECM, EIM, Content Services, IIM – what‘s next?
Dr. Ulrich Kampffmeyer 74„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Artificial Intelligence
[1] AI Artificial Intelligence
• THE all-dominant topic of technology in 2018
• The discussion about the social impact and ethics gains
momentum
• Artificial Intelligence in nearly all software systems
• Crucial breakthrough: machine learning, self-learning
systems
• Drivers are: consumerization, industry 4.0, automotive,
robotik, nanotechnology and analytics
Relevance for Information Management:
• Basis for automatic classification at capture and
access
• Evaluation and prescreening of information
• Process engineering
• System control and self configuration
Dr. Ulrich Kampffmeyer 75„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
[2] GDPR & Data Privacy
• General Data Protection Regulation (GDPR) EU Regulation 679/2016 –
THE all-dominant topic in 2018
• Implementation was due until May 25, 2018
• Particularly in Germany (DSGVO) „burdened“ with high data protection
and data security requirements
• An internationally relevant topic, also outside of EU – f.e. USA
• Companies lag behind when it comes to "gaining an overview": the
differences to the (former German Law on Data Privacy and Data
Protection) BDSG were underestimated.
Relevance for Information Management:
• Information Governance
• Information map as basis for information evaluation
• Protection of individual-related data
• Basis infrastructure for deserving protection of informations in general
GDPR & Data Privacy
Dr. Ulrich Kampffmeyer 76„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Digital Transformation
[3] Digital Transformation
• Digitalization is slowly ebbing away as a hype term
• Continous change instead of disruption
• Conversion to digital communication and information
processing as constant change
Relevance for Information Management:
• Information Management is the basis for digital
transformation
• Information Management Systems make all
necessary informations available in due quality and
independant of place, time and original use
• Digitalisation without Information Management is
impossible
… re-use
ECM for
Enterprise
CHANGE
Management
Dr. Ulrich Kampffmeyer 77„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Automation
[4] Automation
• The automation of processes reaches into the office
world.
• This applies to both written processes through the
automation of workflows as well as language-bound
processes through bots and agents
• Automation should not only save expensive and error-
prone human work but also achieve results faster and
with higher quality.
Relevance for Information Management:
• DMS, ECM, EIM – name it as you want, it serves
automation purposes
• New automation procedures, such as self-learning
systems, improve classic solutions as capture,
indexing, mailbox routing, BPM, rule based decisions,
and others
• „Workflow destroys workplaces“
Dr. Ulrich Kampffmeyer 78„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Blockchain
[5] Blockchain
• Data-oriented, not document-oriented
• It is disputed whether Blockchain is also suitable for
audit-proof archiving, records management and records
with personal data
• No deletion with standard public blockchain processes;
controlled and traceable replacement, deletion and
modification with specially adapted in-house processes
Relevance for Information Management:
• Transparent, traceable and unchangeable storage of
data
• Alternative to conventional archiving methods
Dr. Ulrich Kampffmeyer 79„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Cloud
[6] Cloud
• „Cloud is here and does not go away anymore “
• “Cloud” can be divided into different "public“, ”hybrid” and
"in-house" cloud offerings
• Depending on company size, IaaS (Infrastructure as a
Service), PaaS (Platform as a Service) and SaaS (Software as
a Service) are suitable in different ways
• In medium-sized businesses, costs and availability are lower
than traditional in-house costs.
• Standard software vendors (Microsoft, SAP, IBM, Oracle,
others...) „drive“ their customers into their cloud
Relevance for Information Management:
• Nearly all "ECM"-providers are represented meanwhile also in
the cloud with solutions
• Standard cloud solution providers also now offer ECM
functionality separately or integrated into other products (also
for Office365).
• The storage of commercial documents in accordance with
legal regulations is permitted in most cloud offerings.
Dr. Ulrich Kampffmeyer 80„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Mobile
[7] Mobile
• Mobile has other use models by the "wipe"-
technologies and small screens as so far for ECM and
document management necessary
• Software must be easy and intuitive to use without
training
• Mobile devices pose a security risk to transmission,
caching and system access for documents
Relevance for Information Management:
• Mobile use is a standard feature for ECM solutions. In
addition to online/offline use on notebooks, online use
on telephones and tablets and other mobile devices
(glasses, multifunction, etc.) is also required.
• "Decomposition" of documents and folders necessary
for mobile presentation
Dr. Ulrich Kampffmeyer 81„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
eIDAS
[8] eIDAS
• eIDAS EU directive 910/2014 “electronic Identification,
Authentication and Trust Services”
• Europe-wide standardization of trust services such as
electronic signatures, time-stamps, qualified seals, and
secure messaging.
• Europe-wide mutual acceptance of eID electronic
identities
• Uniform rules and quality standards for trust centers
• New types of signatures like mobile signatures, remote
signature and others
Relevance for Information Management:
• Easy, server-based use for the signing of audit trails
and documents with time-stamps and seals
• Use of qualified time-stamps or seals for blockchain
solutions
Dr. Ulrich Kampffmeyer 82„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Electronic Invoicing
[9] Electronic Invoicing
• Electronic invoices concern incoming and outgoing
• It is not the invoice format that is relevant, but the
processes before dispatch and after receipt
• Service providers who offer formatting and transport
benefit from the current uncertainties as to which format
is future-proof.
Relevance for Information Management:
• Electronic invoices must be stored in the original format
according to the legal requirements and retention
periods according to HGB, AO and GoBD (Germany).
• The generation as well as receipt and processing are the
subject of the procedural documentation according to
GOBD (taxation rules in Germany).
Dr. Ulrich Kampffmeyer 83„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Services …
[10] Services
• Services, unlike in the tedious attempts of the SOA Service
Oriented Architecture of the past, become the dominant
information architecture approach as individual modules on
any device - whether in the cloud or on premise.
• Services, conceptually doubly occupied - here in the sense of
software, system services - must replace thereby
increasingly omitting conventional business and work
activities
Relevance for Information Management:
• "Content Services" is the expression of the adaptation of the
service idea instead of the previous "management"
approaches in DM, ECM, DAM, RM, EIM etc…
• It is gladly forgotten that services on a middleware in the
underground of the systems and a "federated Repository"-
approach were always a component of the ECM vision of 2000
• Micro-Services and Services are the basis for integration and
enabling of all enterprise software applications
ratung Dr. Ulrich Kampffmeyer GmbH
7
PROJECT CONSULT
Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH
www.PROJECT-CONSULT.com
© PROJECT CONSULT 2017
Postfach 20 25 55
20218 Hamburg
84
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-18 / Quelle: PROJECT CONSULT 1
it's been a pleasure
speaking to You!
Ulrich Kampffmeyer
E-Mail: Kff@PROJECT-CONSULT.com
Presentation, more information...
www.PROJECT-CONSULT.com
The use of the presentation and its contents is only permitted for private use.
mensberatung Dr. Ulrich Kampffmeyer GmbH
ULT 2017
Dr. Ulrich Kampffmeyer 85
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-18 / Quelle: PROJECT CONSULT 2
„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018
Author & Terms of Use
Dr. Ulrich Kampffmeyer
• Geschäftsführer
• PROJECT CONSULT UnternehmensberatungGmbH
• Email: Ulrich.Kampffmeyer@PROJECT-CONSULT.com
• Wikipedia: http://bit.ly/WP-UKff
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© Copyright CC-BY/CC-NY PROJECT CONSULT Unternehmensberatung GmbH 2018
Autorenrechte Ulrich Kampffmeyer 1992 – 2018
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[EN] | "ECM, EIM, Content Services, IIM – what‘s next?" | Dr. Ulrich Kampffmeyer | DCX Expo 2018

  • 1. ratung Dr. Ulrich Kampffmeyer GmbH 7 PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH www.PROJECT-CONSULT.com © PROJECT CONSULT 2017 Postfach 20 25 55 20218 Hamburg 1 © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-18 / Quelle: PROJECT CONSULT 1 ECM, EIM, Content Services, IIM – what‘s next? Dr. Ulrich Kampffmeyer Berlin, October 10th, 2018 DCX EXPO
  • 2. mensberatung Dr. Ulrich Kampffmeyer GmbH ULT 2017 Dr. Ulrich Kampffmeyer 3 © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-18 / Quelle: PROJECT CONSULT 2 „ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Agenda 1. Introduction: ECM – State of the art 2. ECM is dead 3. Enterprise Information Management, Intelligent Information Management, Information Governance, Content Services and other messages 4. Ten trends - changing the direction of Information Management
  • 3. 4Dr. Ulrich Kampffmeyer„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 ECM – STATE OF THE ART ECM, EIM, Content Services, IIM – what‘s next?
  • 4. Dr. Ulrich Kampffmeyer 5„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 In the past, everything was about documents. Then about (enterprise) content. Now it’s just digital information. Documents, content, information
  • 5. Dr. Ulrich Kampffmeyer 6„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 The term & definition of ECM originate from 2000. A comparatively long period in the fast-moving ICT. Enterprise Content Management
  • 6. Dr. Ulrich Kampffmeyer 7„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Enterprise Content Management (ECM) is the strategies, methods and tools used to capture, manage, store, preserve, and deliver content and documents related to organizational processes. AIIM international 2003 Definition of ECM Enterprise Content Management
  • 7. Dr. Ulrich Kampffmeyer 8„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Enterprise Content Management (ECM) is the strategies, methods and tools used to capture, manage, store, preserve, and deliver content and documents related to organizational processes. ECM tools and strategies allow the management of an organization's unstructured information, wherever that Information exists. AIIM international 2008 Definition of ECM Enterprise Content Management
  • 8. Dr. Ulrich Kampffmeyer 9„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Enterprise Content Management (ECM) is the strategies, methods and tools used to capture, manage, store, preserve, and deliver content and documents related to organizational processes. ECM tools and strategies allow the management of an organization's unstructured information, wherever that information exists. AIIM international 2008 Definition of ECM Enterprise Content Management
  • 9. Dr. Ulrich Kampffmeyer 10„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 CAPTURE PRESERVE DELIVERSTORESTORE WCM RM WF/ BPM DM Collab MANAGE PROJECT CONSULT 2003 The ECM Component Model
  • 10. Dr. Ulrich Kampffmeyer 11„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 CAPTURE PRESERVE DELIVERSTORESTORE WCM RM WF/ BPM DM Collab MANAGE PROJECT CONSULT 2003 Document Management Collaboration Web Content Management Output Management Archiving Input Management Information Lifecycle Management Records Management Workflow Presentation Database Access Management Email Management Social Case Management Business Process Management Web 2.0 Access The ECM Component Model
  • 11. Dr. Ulrich Kampffmeyer 12„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Enterprise Content Management (ECM) is the strategies, methods and tools used to capture, manage, store, preserve, and deliver content and documents related to organizational processes. ECM tools and strategies allow the management of an organization's unstructured information, wherever that information exists. AIIM international 2008 Definition of ECM Enterprise Content Management
  • 12. Dr. Ulrich Kampffmeyer 13„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Vision of ECM Enterprise Content Management The original scope of ECM Unstructured Content Unstructured Content DataDataBusiness Processes Business Processes STORE MANAGE DELIVER PRESERVE CAPTURE STORE MANAGE DELIVER PRESERVE CAPTURE STORE MANAGE DELIVER PRESERVE CAPTURE AIIM International, 2003
  • 13. Dr. Ulrich Kampffmeyer 14„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Vision of ECM Enterprise Content Management The conjunction of unstructured content with structured data and processes! Unstructured Content Unstructured Content DataDataBusiness Processes Business Processes STORE MANAGE DELIVER PRESERVE CAPTURE STORE MANAGE DELIVER PRESERVE CAPTURE STORE MANAGE DELIVER PRESERVE CAPTURE AIIM International, 2003
  • 14. Dr. Ulrich Kampffmeyer 15„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Vision of ECM Enterprise Content Management The original scope of ECM Unstructured Content Unstructured Content DataDataBusiness Processes Business Processes STORE MANAGE DELIVER PRESERVE CAPTURE STORE MANAGE DELIVER PRESERVE CAPTURE STORE MANAGE DELIVER PRESERVE CAPTURE AIIM International, 2003
  • 15. Dr. Ulrich Kampffmeyer 16„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Some general problems of ECM: • What does “enterprise” mean? • Focus on “unstructured only”. • BPM, WCM, collaboration regarded themselves as disciplines of their own. • Often seen as capture + archiving + output management only. • Fast technology change with SMAC: social, mobile, analytics, and cloud. • Overrun by new technologies like Artificial Intelligence, Blockchain, IoT and others. • Regarded as outdated, unflexible “inhouse” solutions. Enterprise Content Management development
  • 16. Dr. Ulrich Kampffmeyer 17„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Enterprise Content Management (ECM) is the strategies, methods and tools used to capture, evaluate, manage, store, preserve, and deliver content and documents Data and information related to organizational processes. ECM tools and strategies allow the management of an organization’s unstructured information, wherever that information exists. Information Data knowledge Let’s try to work on the definition  I I I solutions
  • 17. 18Dr. Ulrich Kampffmeyer„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 ECM IS DEAD ECM, EIM, Content Services, IIM – what‘s next?
  • 18. Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Hamburg © Copyright PROJECT CONSULT 2017 19 © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-18 / Quelle: PROJECT CONSULT 6 Dr. Ulrich Kampffmeyer„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 ECM is dead!
  • 19. Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Hamburg © Copyright PROJECT CONSULT 2017 20 © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-18 / Quelle: PROJECT CONSULT 6 Dr. Ulrich Kampffmeyer„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 ECM is dead!
  • 20. Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Hamburg © Copyright PROJECT CONSULT 2017 21 © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-18 / Quelle: PROJECT CONSULT 6 Dr. Ulrich Kampffmeyer„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 ECM is dead! Gartner were not the first to declare the death of ECM Enterprise Content Management … Since 2015 (and earlier) the term has been in discussion and lots of „derivates“ and amendments appeared in the industry. But the Gartner statement in 2017 generated some kind of a shock to the ECM industry and ECM community.
  • 21. 22Dr. Ulrich Kampffmeyer„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 HOW TO FIND A NEW UMBRELLA TERM FOR THE ECM INDUSTRY? ECM, EIM, Content Services, IIM – what‘s next?
  • 22. Dr. Ulrich Kampffmeyer 23„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 AIIM, January 2017 Content Services – Your 2017 Survival Guide A new Umbrella Term for the Industry?
  • 23. Dr. Ulrich Kampffmeyer 24„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 AIIM, March 2017 Systems of Understanding as new Paradigm A new Umbrella Term for the Industry?
  • 24. Dr. Ulrich Kampffmeyer 25„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 John Mancini, AIIM, May 2017 “ECM Land” & “Digital Workplace Land” A new Umbrella Term for the Industry?
  • 25. Dr. Ulrich Kampffmeyer 26„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 AIIM, June 2017 “The next Wave – Moving from ECM to Intelligent Information Management” IIM Roadmap Create -> Capture -> Automate -> Deliver -> Preserve -> Analyze This saves the acronym AIIM ;) Association for Intelligent Information Management Intelligent Information Management
  • 26. Dr. Ulrich Kampffmeyer 27„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 John Mancini, AIIM, June 2017 ECM - Reports of My Death Are Greatly Exaggerated ECM is not dead!
  • 27. Dr. Ulrich Kampffmeyer 28„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 John Mancini, AIIM, June 2017 Information Management Information Management
  • 28. Dr. Ulrich Kampffmeyer 29„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 INTELLIGENT INFORMATION MANAGEMENT ECM, EIM, Content Services, IIM – what‘s next?
  • 29. Dr. Ulrich Kampffmeyer 30„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Wikipedia IIM Intelligent Information Management
  • 30. Dr. Ulrich Kampffmeyer 31„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Definition of Intelligent in ‘‘IIM‘‘ "intelligent means that the business need information management tools that are 1) easy to use, 2) usable without a lot of IT involvement; and 3) easy to integrate in their day-to-day processes." John Mancini 2017
  • 31. Dr. Ulrich Kampffmeyer 32„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 A new view of Intelligent Information Management "Intelligent Information Management • Understanding and anticipating internal and external customer expectations • Digitalizing the core infrastructure • Rationalizing and modernizing the information infrastructure • Automating compliance and governance • Levaraging analytics and machine learning.„ As a definition this is not enough. This is not yet the banner under which the industry can gather again. Atle Skjekkeland 2017
  • 32. Dr. Ulrich Kampffmeyer 33„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 AIIM, Whitepaper, February 2018 Is ECM Really Dead? We Think It's a Bit More Complicated From ECM to IIM
  • 33. Dr. Ulrich Kampffmeyer 34„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 AIIM, Whitepaper, June 2018 Putting more “Intelligence” into Intelligent Information Management What is “Intelligence”?
  • 34. Dr. Ulrich Kampffmeyer 35„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Defining Intelligent Information Management? Search on AIIM‘s homepage: September 2018
  • 35. Dr. Ulrich Kampffmeyer 36„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Defining Intelligent Information Management "IIM Intelligent Information Management is the strategies, methods, and tools used to create, capture, automate, manage, evaluate, analyze, use, deliver, secure, govern, and preserve information related to organizational processes, wherever that information exists.“ Just two steps ahead from ECM Enterprise Content Management or one step forward from EIM Enterprise Information Management? PROJECT CONSULT 2017
  • 36. Dr. Ulrich Kampffmeyer 37„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 There is a direct path from ECM Enterprise Content Management to EIM Enterprise Information Management ECM, EIM, Content Services, IIM – what‘s next?
  • 37. Dr. Ulrich Kampffmeyer 38„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 A self-fulfilling prophecy! Unstructured Content Unstructured Content DataDataBusiness Processes Business Processes STORE MANAGE DELIVER PRESERVE CAPTURE STORE MANAGE DELIVER PRESERVE CAPTURE STORE MANAGE DELIVER PRESERVE CAPTURE AIIM International, 2003 The Path from ECM to EIM
  • 38. Dr. Ulrich Kampffmeyer 39„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Joint CI & NCI with processes and business applications is … Unstructured Content Unstructured Content DataDataBusiness Processes Business Processes STORE MANAGE DELIVER PRESERVE CAPTURE STORE MANAGE DELIVER PRESERVE CAPTURE STORE MANAGE DELIVER PRESERVE CAPTURE AIIM International, 2003 The Path from ECM to EIM
  • 39. Dr. Ulrich Kampffmeyer 40„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Unstructured Content Unstructured Content DataDataBusiness Processes Business Processes STORE MANAGE DELIVER PRESERVE CAPTURE STORE MANAGE DELIVER PRESERVE CAPTURE STORE MANAGE DELIVER PRESERVE CAPTURE AIIM International, 2003 Enterprise Information Management EIM The Path from ECM to EIM
  • 40. Dr. Ulrich Kampffmeyer 41„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 CAPTURE PRESERVE DELIVERSTORE MANAGE STORE WCM RM WF/ BPM DM Collab ECM Enriched with functionality for the management, exploitation and use of information EIM ECM is still the heart of EIM Enterprise Information Management ECM
  • 41. Dr. Ulrich Kampffmeyer 42„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Two aspects: • ECM contributes necessary infrastructure to EIM and other software components • EIM components and functionality enhance traditional ECM EIM Enterprise Information Management
  • 42. Dr. Ulrich Kampffmeyer 43„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Enterprise Search Social Business Multi- Channel Publishing Multi- Devices Mobile Cloud, SaaS & Ubiquitous Automation Auto- Classification Analytics (BigData, BI) Web 2.0 Enterprise 2.0 CAPTURE PRESERVE DELIVERSTORE MANAGE STORE WCM RM WF/ BPM DM Collab ECM EIM Enterprise Information Management Framework
  • 43. Dr. Ulrich Kampffmeyer 44„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Enterprise Search Social Business Multi- Channel Publishing Multi- Devices Mobile Cloud, SaaS & Ubiquitous Automation Auto- Classification Analytics (BigData, BI) Web 2.0 Enterprise 2.0 CAPTURE PRESERVE DELIVERSTORE MANAGE STORE WCM RM WF/ BPM DM Collab ECM From 2.0 to Social & Digital Business EIM Enterprise Information Management Framework
  • 44. Dr. Ulrich Kampffmeyer 45„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Enterprise Search Social Business Multi- Channel Publishing Multi- Devices Mobile Cloud, SaaS & Ubiquitous Automation Auto- Classification Analytics (BigData, BI) Web 2.0 Enterprise 2.0 CAPTURE PRESERVE DELIVERSTORE MANAGE STORE WCM RM WF/ BPM DM Collab ECM Mobile changes the game EIM Enterprise Information Management Framework
  • 45. Dr. Ulrich Kampffmeyer 46„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Enterprise Search Social Business Multi- Channel Publishing Multi- Devices Mobile Cloud, SaaS & Ubiquitous Automation Auto- Classification Analytics (BigData, BI) Web 2.0 Enterprise 2.0 CAPTURE PRESERVE DELIVERSTORE MANAGE STORE WCM RM WF/ BPM DM Collab ECM Cloud is here to stay EIM Enterprise Information Management Framework
  • 46. Dr. Ulrich Kampffmeyer 47„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Enterprise Search Social Business Multi- Channel Publishing Multi- Devices Mobile Cloud, SaaS & Ubiquitous Automation Auto- Classification Analytics (BigData, BI) Web 2.0 Enterprise 2.0 CAPTURE PRESERVE DELIVERSTORE MANAGE STORE WCM RM WF/ BPM DM Collab ECM Automation is a key driver EIM Enterprise Information Management Framework
  • 47. Dr. Ulrich Kampffmeyer 48„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Enterprise Search Social Business Multi- Channel Publishing Multi- Devices Mobile Cloud, SaaS & Ubiquitous Automation Auto- Classification Analytics (BigData, BI) Web 2.0 Enterprise 2.0 CAPTURE PRESERVE DELIVERSTORE MANAGE STORE WCM RM WF/ BPM DM Collab ECM Finding everything? Really? EIM Enterprise Information Management Framework
  • 48. Dr. Ulrich Kampffmeyer 49„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Enterprise Search Social Business Multi- Channel Publishing Multi- Devices Mobile Cloud, SaaS & Ubiquitous Automation Auto- Classification Analytics (BigData, BI) Web 2.0 Enterprise 2.0 CAPTURE PRESERVE DELIVERSTORE MANAGE STORE WCM RM WF/ BPM DM Collab ECM Analytics pave the way for AI EIM Enterprise Information Management Framework
  • 49. Dr. Ulrich Kampffmeyer 50„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 From framework to ecosystem The next step for EIM
  • 50. Dr. Ulrich Kampffmeyer 51„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Information Gover- nance Natural Language Omni Channel Communi- cation Universal Access Security & Safety STORE Knowledge Manage- ment Semantics Identity Manage- ment EIM Enterprise Information Management Ecosystem
  • 51. Dr. Ulrich Kampffmeyer 52„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Information Gover- nance Natural Language Omni Channel Communi- cation Universal Access Security & Safety STORE Knowledge Manage- ment Semantics Identity Manage- ment From Multi-Channel to Omni-Channel EIM Enterprise Information Management Ecosystem
  • 52. Dr. Ulrich Kampffmeyer 53„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Information Gover- nance Natural Language Omni Channel Communi- cation Universal Access Security & Safety STORE Knowledge Manage- ment Semantics Identity Manage- ment every information anywhere EIM Enterprise Information Management Ecosystem
  • 53. Dr. Ulrich Kampffmeyer 54„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Information Gover- nance Natural Language Omni Channel Communi- cation Universal Access Security & Safety STORE Knowledge Manage- ment Semantics Identity Manage- ment NLP, Auto-Classification, … … Semantics and Knowledge Management are the foundation of Artificial Intelligence (AI) EIM Enterprise Information Management Ecosystem
  • 54. Dr. Ulrich Kampffmeyer 55„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Information Gover- nance Natural Language Omni Channel Communi- cation Universal Access Security & Safety STORE Knowledge Manage- ment Semantics Identity Manage- ment Four big challenges: Information Governance, Security, Safety and … … Identity Management EIM Enterprise Information Management Ecosystem
  • 55. Dr. Ulrich Kampffmeyer 56„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Globalization, web and social business are stretching and tearing at the boundaries of the Enterprise. Customers, partners, providers, press, government and the public are already part of the framework of digital business. The “E” for “Enterprise” can go. “Information Management” is sufficient. Do we still need the word “Enterprise” in the new term?
  • 56. Dr. Ulrich Kampffmeyer 57„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 INFORMATION GOVERNANCE ECM, EIM, Content Services, IIM – what‘s next?
  • 57. Dr. Ulrich Kampffmeyer 58„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Information Coalition 2017 Information Governance Definitions
  • 58. Dr. Ulrich Kampffmeyer 59„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Information Coalition 2017 Information Governance Definitions Gartner
  • 59. Dr. Ulrich Kampffmeyer 60„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Information Coalition 2017 Information Governance Definitions Gartner Logan, D. (2010) | Kooper, M., Maes, R., and Roos Lindgreen, E. (2011) | en.Wikipedia.org
  • 60. Dr. Ulrich Kampffmeyer 61„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 IGRM Information Governance Reference Model
  • 61. Dr. Ulrich Kampffmeyer 62„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 IG Information Governance 2016
  • 62. Dr. Ulrich Kampffmeyer 63„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Also AIIM international deals with the topic Information Governance with a Whitepaper on: “Governance and Compliance in 2017: A Real World View” 1. The business case for a governance and compliance framework for security, privacy, and protection; 2. Automating governance and compliance components (metadata, security, etc.); 3. Identifying the locations of greatest risk for breaches – internally and across the firewall collection, retention, management, and defensible destruction of information; 4. A look ahead at the next five years to understand where businesses are focusing their efforts and funding. AIIM on Governance & Compliance
  • 63. Dr. Ulrich Kampffmeyer 64„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 CONTENT SERVICES ECM, EIM, Content Services, IIM – what‘s next?
  • 64. Dr. Ulrich Kampffmeyer 65„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Content Services • BCS Business Content Services • TCS Transactional Content Services Forrester 2016 (!)
  • 65. Dr. Ulrich Kampffmeyer 66„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Forrester Wave Business Content Services Forrester BCS 2017 Forrester Wave Business Collaboration Services, July 2017
  • 66. Dr. Ulrich Kampffmeyer 67„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Content Services • CSP Content Services Platforms • CSA Content Services Applications • CSC Content Services Components Gartner 2017 Gartner Content Services 2017
  • 67. Dr. Ulrich Kampffmeyer 68„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Content Services Platforms Infrastructure that is not just the repository, but a number of ways to store, manage, save, analyse, dispose and publish content. There are vendors that offer them. Content Services Applications Build on top of the repositories, sometimes with their own repository, but focused either horizontally on a single function (records management) or vertically on a particular industry (life sciences) CSAs offer a particular and unique view on the multiple underlying repositories Content Services Components Individual components that add things like real-time translation, entity extraction or classification to the mix. Gartner 2017 Gartner Content Services 2017
  • 68. Dr. Ulrich Kampffmeyer 69„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Content Services Gartner 2017 Gartner Content Services 2017
  • 69. Dr. Ulrich Kampffmeyer 70„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Gartner Magic Quadrant Content Services Platforms (CSP) Gartner Magic Quadrant for Content Services Platforms, October 2017 Gartner Content Services 2017
  • 70. Dr. Ulrich Kampffmeyer 71„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Gartner Magic Quadrant Content Collaboration Platforms (CCP) Gartner Magic Quadrant for Content Collaboration Platforms June 2018 Gartner Collaboration Platforms 2018
  • 71. Dr. Ulrich Kampffmeyer 72„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Content Services as a term and a classification for the industry makes no sense: • ECM contains strategies, methods and technologies, and always did. Content Services pursue only the objective of technologies. • ECM had underlined its claim to be seen as important and market-relevant with its acronym as ERP, PLM, CRM, HR etc. Content Services remain only as infrastructure components. • Many vendors have already enhanced ECM towards ECMplus, extended ECM, iECM, etc. • Content Services step back to only a few components, not the overall ECM view. • ECM at least includes the word “management”. Content Services only stand for “services” and the term is already taken by the service industry for the creation of content. • ECM has always aspired to serve as middleware and services for content delivery. Content Services reduce this even more and involve inconsistent definitions ( “services” on the one hand , “applications” on the other ). • ECM had a vision that vendors and users shared for more than 18 years. Content services has no vision and is seen as an also-ran. Content Services
  • 72. Dr. Ulrich Kampffmeyer 73„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 10 TRENDS FOR INFORMATIOIN MANAGEMENT 2018 ECM, EIM, Content Services, IIM – what‘s next?
  • 73. Dr. Ulrich Kampffmeyer 74„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Artificial Intelligence [1] AI Artificial Intelligence • THE all-dominant topic of technology in 2018 • The discussion about the social impact and ethics gains momentum • Artificial Intelligence in nearly all software systems • Crucial breakthrough: machine learning, self-learning systems • Drivers are: consumerization, industry 4.0, automotive, robotik, nanotechnology and analytics Relevance for Information Management: • Basis for automatic classification at capture and access • Evaluation and prescreening of information • Process engineering • System control and self configuration
  • 74. Dr. Ulrich Kampffmeyer 75„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 [2] GDPR & Data Privacy • General Data Protection Regulation (GDPR) EU Regulation 679/2016 – THE all-dominant topic in 2018 • Implementation was due until May 25, 2018 • Particularly in Germany (DSGVO) „burdened“ with high data protection and data security requirements • An internationally relevant topic, also outside of EU – f.e. USA • Companies lag behind when it comes to "gaining an overview": the differences to the (former German Law on Data Privacy and Data Protection) BDSG were underestimated. Relevance for Information Management: • Information Governance • Information map as basis for information evaluation • Protection of individual-related data • Basis infrastructure for deserving protection of informations in general GDPR & Data Privacy
  • 75. Dr. Ulrich Kampffmeyer 76„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Digital Transformation [3] Digital Transformation • Digitalization is slowly ebbing away as a hype term • Continous change instead of disruption • Conversion to digital communication and information processing as constant change Relevance for Information Management: • Information Management is the basis for digital transformation • Information Management Systems make all necessary informations available in due quality and independant of place, time and original use • Digitalisation without Information Management is impossible … re-use ECM for Enterprise CHANGE Management
  • 76. Dr. Ulrich Kampffmeyer 77„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Automation [4] Automation • The automation of processes reaches into the office world. • This applies to both written processes through the automation of workflows as well as language-bound processes through bots and agents • Automation should not only save expensive and error- prone human work but also achieve results faster and with higher quality. Relevance for Information Management: • DMS, ECM, EIM – name it as you want, it serves automation purposes • New automation procedures, such as self-learning systems, improve classic solutions as capture, indexing, mailbox routing, BPM, rule based decisions, and others • „Workflow destroys workplaces“
  • 77. Dr. Ulrich Kampffmeyer 78„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Blockchain [5] Blockchain • Data-oriented, not document-oriented • It is disputed whether Blockchain is also suitable for audit-proof archiving, records management and records with personal data • No deletion with standard public blockchain processes; controlled and traceable replacement, deletion and modification with specially adapted in-house processes Relevance for Information Management: • Transparent, traceable and unchangeable storage of data • Alternative to conventional archiving methods
  • 78. Dr. Ulrich Kampffmeyer 79„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Cloud [6] Cloud • „Cloud is here and does not go away anymore “ • “Cloud” can be divided into different "public“, ”hybrid” and "in-house" cloud offerings • Depending on company size, IaaS (Infrastructure as a Service), PaaS (Platform as a Service) and SaaS (Software as a Service) are suitable in different ways • In medium-sized businesses, costs and availability are lower than traditional in-house costs. • Standard software vendors (Microsoft, SAP, IBM, Oracle, others...) „drive“ their customers into their cloud Relevance for Information Management: • Nearly all "ECM"-providers are represented meanwhile also in the cloud with solutions • Standard cloud solution providers also now offer ECM functionality separately or integrated into other products (also for Office365). • The storage of commercial documents in accordance with legal regulations is permitted in most cloud offerings.
  • 79. Dr. Ulrich Kampffmeyer 80„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Mobile [7] Mobile • Mobile has other use models by the "wipe"- technologies and small screens as so far for ECM and document management necessary • Software must be easy and intuitive to use without training • Mobile devices pose a security risk to transmission, caching and system access for documents Relevance for Information Management: • Mobile use is a standard feature for ECM solutions. In addition to online/offline use on notebooks, online use on telephones and tablets and other mobile devices (glasses, multifunction, etc.) is also required. • "Decomposition" of documents and folders necessary for mobile presentation
  • 80. Dr. Ulrich Kampffmeyer 81„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 eIDAS [8] eIDAS • eIDAS EU directive 910/2014 “electronic Identification, Authentication and Trust Services” • Europe-wide standardization of trust services such as electronic signatures, time-stamps, qualified seals, and secure messaging. • Europe-wide mutual acceptance of eID electronic identities • Uniform rules and quality standards for trust centers • New types of signatures like mobile signatures, remote signature and others Relevance for Information Management: • Easy, server-based use for the signing of audit trails and documents with time-stamps and seals • Use of qualified time-stamps or seals for blockchain solutions
  • 81. Dr. Ulrich Kampffmeyer 82„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Electronic Invoicing [9] Electronic Invoicing • Electronic invoices concern incoming and outgoing • It is not the invoice format that is relevant, but the processes before dispatch and after receipt • Service providers who offer formatting and transport benefit from the current uncertainties as to which format is future-proof. Relevance for Information Management: • Electronic invoices must be stored in the original format according to the legal requirements and retention periods according to HGB, AO and GoBD (Germany). • The generation as well as receipt and processing are the subject of the procedural documentation according to GOBD (taxation rules in Germany).
  • 82. Dr. Ulrich Kampffmeyer 83„ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Services … [10] Services • Services, unlike in the tedious attempts of the SOA Service Oriented Architecture of the past, become the dominant information architecture approach as individual modules on any device - whether in the cloud or on premise. • Services, conceptually doubly occupied - here in the sense of software, system services - must replace thereby increasingly omitting conventional business and work activities Relevance for Information Management: • "Content Services" is the expression of the adaptation of the service idea instead of the previous "management" approaches in DM, ECM, DAM, RM, EIM etc… • It is gladly forgotten that services on a middleware in the underground of the systems and a "federated Repository"- approach were always a component of the ECM vision of 2000 • Micro-Services and Services are the basis for integration and enabling of all enterprise software applications
  • 83. ratung Dr. Ulrich Kampffmeyer GmbH 7 PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH www.PROJECT-CONSULT.com © PROJECT CONSULT 2017 Postfach 20 25 55 20218 Hamburg 84 © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-18 / Quelle: PROJECT CONSULT 1 it's been a pleasure speaking to You! Ulrich Kampffmeyer E-Mail: Kff@PROJECT-CONSULT.com Presentation, more information... www.PROJECT-CONSULT.com The use of the presentation and its contents is only permitted for private use.
  • 84. mensberatung Dr. Ulrich Kampffmeyer GmbH ULT 2017 Dr. Ulrich Kampffmeyer 85 © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-18 / Quelle: PROJECT CONSULT 2 „ECM, EIM, Content Services, IIM – what‘s next? “ DCX EXPO 2018 Author & Terms of Use Dr. Ulrich Kampffmeyer • Geschäftsführer • PROJECT CONSULT UnternehmensberatungGmbH • Email: Ulrich.Kampffmeyer@PROJECT-CONSULT.com • Wikipedia: http://bit.ly/WP-UKff PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Postfach 20 25 55 | 20218 Hamburg | Deutschland Isestraße 63 | 20149 Hamburg | Deutschland Tel: +49 40 41285653 Email: Info@PROJECT-CONSULT.com Skype: PROJECT.CONSULT Web: http://www.PROJECT-CONSULT.com © Copyright CC-BY/CC-NY PROJECT CONSULT Unternehmensberatung GmbH 2018 Autorenrechte Ulrich Kampffmeyer 1992 – 2018 CC-BY Licensees may copy, distribute, display and perform the work and make derivative works based on it only if they credit the author or licensor in the manner specified by these. CC-NY Licensees may copy, distribute, display, and perform the work and make derivative works based on it only for noncommercial purposes.

Editor's Notes

  1. The presentation delivers an overview about the state of the discussions and enables the audience to value the current trends in information management.