This document discusses enterprise architecture at Synergics. It provides an overview of their architecture, configuration management database (CMDB), design approach including core types, services, and applications. It also describes how they use impact analysis to identify affected customers, services, and configuration items for change management, incidents, and customer relations. The architecture is exported to yEd for diagramming but must be manually laid out. An automatic impact analyzer is in development to integrate monitoring and incident data to improve first call resolution. Future additions may include network topology mapping.

1. Enterprise
Architecture
Vincent.Tacquet@synergics.be
Quality & Architecture Manager
Datacenter Manager
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2. Overview
Enterprise Architecture
Architecture and the CMDB
Architecture Design
Impact Analyzer
Export to yED
Automatic Impact Analyzer
Future Addition
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3. Enterprise Architecture
@World
• “it is a framework”
• “it is a method”
• “it is a way of life”
• Fancy colours, great PowerPoints
@Synergics
• No “bla bla bla”, we just did it
• Why ?
• ITIL !
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4. Architecture and the CMDB
The CMDB @Synergics is complete !
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7. Architecture Design
Core Types
Services
Applications
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8. Architecture Design (1)
Core Types
• The glue between CI’s and Services
• Group CI’s into functional classes
• Technical branding
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10. Architecture Design (2)
Services
• The difficult part / brains of Architecture
• 3 Types
• Redundancy
• Bi-directional linking
• Technical branding
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11. • CI-only services
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12. • Services-only services
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13. • Combination services
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14. • Can be redundant on CI-level and/or Services-level
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15. Architecture Design (3)
Applications
• Group one or more Services
• Link Customers
• Link Suppliers
• Customer / End-user branding
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18. Impact Analyzer
Used by different teams
• Customer Relations: to mail impacted Customers when
something is down
• Operations Team: to fill-out the Risk Assessment in Change
Management
• Incident Team: to analyse the impacted Applications, Services
and/or CI’s in Incident Management
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23. Export to yED
yED is a FREE tool
yED can NOT be automated
The usage of yEd is free of charge and one can even make use of yEd in a commercial environment
for free.
yWorks grants you the right to use yEd as an application to create diagrams. This right comes for free
for anyone that adheres to the yEd Software License Agreement. E.g. you are not allowed to
distribute yEd on your own or use it in an automated process.
The diagrams that you create belong to you. You can use your diagrams in any way you like. For
example, you can use yEd to create a diagram that is then used by your company or institution to
enhance product documentation, or to better understand internal processes.
http://www.yworks.com/en/products_yed_about.html
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24. Due to the previous restriction, we
generate our own .graphml files and
manually change the layout in yED
from:
to:
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30. Automatic Impact
Analyzer
LIVE Monitoring information from Nagios
LIVE Existing Incidents information
NOC Ready (1 minute update)
Shows “possible” impacted Customers and Applications
Allows us to improve First Call Resolution
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33. Future Addition
Network Topology (2012)
• Remote Locations
• Ports/Switches/Firewalls/Links
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