Enhancing the intranetEnhancing the intranet
with gamificationwith gamification
Alex Manchester
-----------
alex @ steptwo.com.au | @ alex_manchester
ga∙mi∙fi∙ca∙tionga∙mi∙fi∙ca∙tion
[gay-muh-fi-kay-shuhn][gay-muh-fi-kay-shuhn]
““Integrating game dynamicsIntegrating game dynamics
into your site, service,into your site, service,
community, content orcommunity, content or
campaign, in order to drivecampaign, in order to drive
participationparticipation”” (Bunchball)(Bunchball)
WhoWho’’s this guy?s this guy?
Mario is nearlyMario is nearly
31!31!
A game forA game for
today...today...
How manyHow many
Marios?Marios?
19921992
Imagine:Imagine:
HolidaysHolidays
++
rainrain
++
newnew
towntown
==flickr.com/photos/victoriapeckhaflickr.com/photos/victoriapeckha
m/m/
RainRain
++
newnew
towntown
==
flickr.com/photos/victoriapeckhaflickr.com/photos/victoriapeckha
m/m/
Sim City!Sim City!
StreetStreet
Fighter 2!Fighter 2!
WOW!WOW!
SSuperuper
NNintendointendo
EEntertainmentertainme
ntnt SSystemystem flickr.com/photos/cerflickr.com/photos/cer
is/is/
$150 console$150 console
$100+ games$100+ games
49 million49 million
unitsunits
SNESSNES 1992-19961992-1996
flickr.com/photos/cerflickr.com/photos/cer
is/is/
$7.5 billion$7.5 billion
(20 years ago)(20 years ago)
20112011
Gaming in the last 12Gaming in the last 12
monthsmonths3 billion hours a year3 billion hours a year
25-35: Biggest demographic25-35: Biggest demographic
$300: Average console/pc$300: Average console/pc
~$100: Game price~$100: Game price
Internet enabled:1.5 billionInternet enabled:1.5 billion
players?players?
Gaming as an industryGaming as an industry
PS3PS3
XBox 360XBox 360
PCPC
$310 million in one day$310 million in one day
2 months to reach $1 billion2 months to reach $1 billion
$2.3 billion to date (est.)$2.3 billion to date (est.)
Modern Warfare 2Modern Warfare 2
Gaming vsGaming vs
MoviesMovies
•
8484
millionmillion
usersusers
•
(Peak)(Peak)
•
72%72%
gamesgames
(download(download
s)s)
July 2011:July 2011: http://www.advmediaproductions.com/blog/social-and-casual-gaming-news/http://www.advmediaproductions.com/blog/social-and-casual-gaming-news/
•
250 million downloads!250 million downloads!
Sim City!Sim City!
StreetStreet
Fighter 2!Fighter 2!
Sim City!Sim City!
(iPhone)(iPhone)
StreetStreet
Fighter 4!Fighter 4!
(iPhone)(iPhone)
‘‘Social gaming isSocial gaming is bigbig’’
David Holloway, Editor,David Holloway, Editor, Metaverse JournalMetaverse Journal
ItIt’’s big, but whats big, but what
else...?else...?
Games and socialGames and social
gaminggaming9 year olds now 29 years9 year olds now 29 years
old...old...
A major entertainmentA major entertainment
mediummedium
As significant as TV, theAs significant as TV, the
WebWeb
A fundamental part ofA fundamental part of
What makes gamesWhat makes games
compelling?compelling?
Fundamental to socialFundamental to social
gamesgames
RewardReward
RecognitionRecognition
DirectionDirection
LearningLearning
ProgressionProgression
Gaming mechanicsGaming mechanicsReward: New tasks, tools, perks!Reward: New tasks, tools, perks!
Recognition: Badges, awards,Recognition: Badges, awards,
ratings!ratings!
Direction:Direction: ‘‘YouYou’’ll level up in 200ll level up in 200
points!points!’’
Learning: Only 9 deaths this timeLearning: Only 9 deaths this time
round!round!
Progression: YouProgression: You’’re in the top 2re in the top 2
Gaming mechanicsGaming mechanics
playstationlifestyle.netplaystationlifestyle.net
Gaming mechanicsGaming mechanics
playstationlifestyle.nplaystationlifestyle.n
etet
Fundamental to socialFundamental to social
gamesgames
RewardReward
RecognitionRecognition
DirectionDirection
LearningLearning
ProgressionProgression
EmployeeEmployee
engagement?engagement?
Employee engagementEmployee engagement
•
AnAn ‘‘engaged employeeengaged employee’’ is one who is fullyis one who is fully
involved in, and enthusiastic about, his or herinvolved in, and enthusiastic about, his or her
work, and thus will act in a way that furtherswork, and thus will act in a way that furthers
their organisationtheir organisation’’s interests.s interests.
Employee engagementEmployee engagement
‘‘Go the extra mile...Go the extra mile...’’
Excel in the workplaceExcel in the workplace
Succeed and achieve on all levelsSucceed and achieve on all levels
RewardReward
RecognitionRecognition
DirectionDirection
LearningLearning
ProgressionProgression
Fundamental toFundamental to
engagementengagement
Fundamental to socialFundamental to social
gamesgames
RewardReward
RecognitionRecognition
DirectionDirection
LearningLearning
ProgressionProgression
Games onGames on
intranetsintranets
Sabre Travel StudiosSabre Travel Studios
learn more @ www.alexmanchester.comlearn more @ www.alexmanchester.com
Sabre Travel StudiosSabre Travel Studios
Sabre Travel StudiosSabre Travel Studios
Sabre Travel StudiosSabre Travel Studios
Sabre Travel StudiosSabre Travel Studios
90% of questions answered in90% of questions answered in
24hrs24hrs
Saved $500k in its first monthSaved $500k in its first month
Rewards those who participate...Rewards those who participate...
.... and those who contribute.... and those who contribute
Incredible successIncredible success
‘‘We wanted to setWe wanted to set
behaviours, tobehaviours, to
encourage people toencourage people to
get involvedget involved’’
Erik Johnson, SabreTownErik Johnson, SabreTown
‘‘WeWe’’ve been blownve been blown
away by how popular itaway by how popular it’’ss
becomebecome’’
Erik Johnson, SabreTownErik Johnson, SabreTown
‘‘It really brings anIt really brings an
interesting aspect to theinteresting aspect to the
platformplatform’’
Erik Johnson, SabreTownErik Johnson, SabreTown
‘‘Competition got quiteCompetition got quite
intense!intense!’’
Erik Johnson, SabreTownErik Johnson, SabreTown
GreenNurtureGreenNurture
learn more @ www.alexmanchester.comlearn more @ www.alexmanchester.com
GreenNurtureGreenNurture
A social media platformA social media platform
‘‘A suggestion box on steroidsA suggestion box on steroids’’
Employees suggest ideas...Employees suggest ideas...
.... colleagues can.... colleagues can ‘‘pledgepledge’’
supportsupport
Rewards points redeemableRewards points redeemable
‘‘ItIt’’s an eco brag book,s an eco brag book,
people can see your greatpeople can see your great
ideas and say how goodideas and say how good
they arethey are’’
Derrick Mains, GreenNurtureDerrick Mains, GreenNurture
‘‘GreenNurture is one ofGreenNurture is one of
the best ways forthe best ways for
organisationsorganisations
to get eco-friendlyto get eco-friendly’’
The Wall Street JournalThe Wall Street Journal
SharePoint + NewsgatorSharePoint + Newsgator
SharePointSharePoint
60% of all new intranets60% of all new intranets
(estimated)(estimated)
Newsgator becoming a defaultNewsgator becoming a default
add-onadd-on
SkySky’’s the limit?s the limit?
Making fun ofMaking fun of
businessbusiness
‘‘ASIO, McDonalds,andASIO, McDonalds,and
NRMA are allNRMA are all
commissioning gamescommissioning games’’
Sydney Morning HeraldSydney Morning Herald
‘‘Games are for broadGames are for broad
audiences, not just boysaudiences, not just boys’’
Colin Cardwell, 3RD SenseColin Cardwell, 3RD Sense
‘‘You can create moreYou can create more
desire for people to workdesire for people to work
with you. In areas likewith you. In areas like
recruitment, you can saverecruitment, you can save
a lot of moneya lot of money’’
Colin Cardwell, 3RD SenseColin Cardwell, 3RD Sense
‘‘Organisations areOrganisations are
recognising that learningrecognising that learning
can be funcan be fun’’
Steve Hill, Tata InteractiveSteve Hill, Tata Interactive
‘‘If we played 21 billionIf we played 21 billion
hours of games a year, wehours of games a year, we
could change the worldcould change the world’’
Jane McGonigal, PhDJane McGonigal, PhD
So...So...
Games are hugeGames are huge
WeWe’’re all playing themre all playing them
Incredible potential for businessIncredible potential for business
Coming soon to an intranet nearComing soon to an intranet near
you?you?
DesigningDesigning
gamesgames
for yourfor your
intranetintranet
Think about...Think about...
A challenge you haveA challenge you have
An initiative you want to tryAn initiative you want to try
A problem you want to solveA problem you want to solve
Mechanisms you canMechanisms you can
use...use...
RatingsRatings
BadgesBadges
PointsPoints
RewardsRewards
CertificatesCertificates
PromotionsPromotions
SpecialSpecial
projectsprojects
PerksPerks
‘‘Gamification can driveGamification can drive
participation, engagement,participation, engagement,
loyalty... anywhere thereloyalty... anywhere there’’ss
peoplepeople’’
Rajat Paharia, Founder, BunchballRajat Paharia, Founder, Bunchball
How manyHow many
Marios?Marios?
11!11!
ResourcesResources
Alex Manchester | alex @ steptwo.com.au
@ alex_manchester | alexmanchester.com
GreenNurture.comGreenNurture.com
Cubeless.comCubeless.com
en.wikipedia/gamificationen.wikipedia/gamification
TED.comTED.com
http://www.smh.com.au/technology/enterprise/making-fun-of-business-http://www.smh.com.au/technology/enterprise/making-fun-of-business-
20100629-zfxt.htm20100629-zfxt.htm
Mario art: http://my.opera.com/deddo/blog/Mario art: http://my.opera.com/deddo/blog/

Enhancing the intranet with gamification