Enterprise search in 2013 (update)

Alex Manchester // Step Two Designs
Enterprise search update
alex@steptwo.com.au // @alex_manchester

State of the nation
2013 is the year of search
Expertise is increasing
SharePoint 2013 is huge
Mobile is even bigger

Alex Manchester // Step Two Designs
Enterprise search…
the final intranet frontier?

Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013
Step Two DESIGNS
Spectrum mapping

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What are the challenges you
face with search?
MajorMinor

“2013 is the year of enterprise search”

Step Two DESIGNS
“2013 is the year of enterprise search.”
Why?

Step Two DESIGNS
The information landscape is changing…

Step Two DESIGNS
Less dusty desktop…

Step Two DESIGNS
more web…
…and cloud based content
creation

Step Two DESIGNS
more system integration…

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...and much, much more data

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…the rise of search experts…

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…The battle for the enterprise…

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2013
and this…

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2013 is the
year of
enterprise
search

Step Two DESIGNS2
Let‟s look at these 4

Step Two DESIGNS
More web and cloud-based content creation
Online social networks
Cloud-based productivity
Mobile applications and data

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The rise of search experts…
Enterprise search specialists
„Enterprise Search‟ by Martin White
Industry data
Notable success stories

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Experts:
Findwise

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Findwise 2012 Enterprise Search survey
• Non-indexed content > 86% in 3 years
• 75% say finding information is critical to success
• 60-77% say it’s very hard to find information
• Only 20% very satisfied with search
• Most orgs have no budget, no staff, no strategy
• The succesful organisations have 1-2 FTE
• 80% use feedback mechanism

Step Two DESIGNS
Example of feedback tool at Vancity

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Notable examples: Ernst & Young

Step Two DESIGNS
“We have a product manager responsible
for the overall enterprise search function,
including the stakeholder communication,
and for setting the strategy and direction
of the search engine.”
Ed Dale – Search Services Manager
Ernst & Young
www.ibforum.com/2013/02/27/ernst-young-enterprise-search-program/

Step Two DESIGNS
“We have a product manager responsible
for findability, working with content
creators to ensure the right content is
surfaced.”
Ernst & Young

Step Two DESIGNS
“We have an assistant product manager
who works with the search logs and with
our group of representative users to
understand users needs and
expectations.”
Ernst & Young

Step Two DESIGNS
Ed Dale
Search Services Manager - Ernst & Young
“We have a team of analysts who provide
the measurements of precision, recall and
mean reciprocal rank to optimize the
search relevancy. They provide rigour for
our proposed changes to the algorithm
and the program.”

Step Two DESIGNS
2013

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• Biggest improvements apart from social
• No more FAST search
• Analytics all driven by search
• Provides WCM capabilities
• Previews of content available
• DEMO
SharePoint 2013

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Making search work

Step Two DESIGNS
• Search requires significant infrastructure to work
(poor setup kills performance)
• The skill sets required in configuring and
optimising search are not prevalent in the
corporate environment
• You need 1-2 people full time on search
• If your content is poor, search isn't going to fix it
Search gotchas

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 xxxx
Mobile search?

Step Two DESIGNS

State of the nation
2013 is the year to make it work!
Good knowledge out there
SharePoint 2013 is huge
Mobile is even bigger

Enterprise search in 2013 (update)

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