Total customer experience = DX+ CX + UX

1. CUSTOMER
EXPERIENCE

2. 1
2
CX
What is CX?
It is a journey.
Not a
destination!
When does this
journey end?
When does this
journey start?

3. The Journey of CX
A
Discovery
DX CX UX
B
Invent
C
User

4. DX
Do you treat
Prospects as if
they were your
Customers?
Excitement
What is the excitement shown
by your brand when a prospect
asks for yoru product category?
Enrollment
How do you enroll a prospect
into yoru selling process?
Engagement
How do you follow up with your
Sales Pipeline till they close with
you or without you?

5. CX
Customer
Experience

8. UX

11. DX + CX + UX
TOTAL
CUSTOMER
EXPERIENCE

12. sanjay@consult4sales.com