This document provides information about interpersonal skills in a business environment and concepts to apply in project 1. It defines interpersonal skills as an employee's ability to get along with others while completing their job. The document outlines relationship building language, types of business messages, and finding and annotating a negative Amazon product review. It provides guidance on writing a refund letter, memo report, and email in response to the negative review. Finally, it lists five business prose style principles of writing concisely, using action verbs, active voice, shorter sentences and paragraphs, and appropriate business jargon.