Chapter 4
Revising and Proofreading Business
Messages
Revising

Improving content and
Improving content and
sentence structure—may
sentence structure—may
involve adding,
involve adding,
cutting, recasting
cutting, recasting

Proofreading

Correcting grammar,
Correcting grammar,
spelling, punctuation,
spelling, punctuation,
format, and mechanics
format, and mechanics
Memo Revised for Conciseness
Concise Wording
Revise your messages to eliminate wordiness.
Instead of this

Try this

We are of the opinion that

We think

Please feel free to

Please

In addition to the above

Also

At this point in time

Now

Despite the fact that

Although
Clichés
Clichés

Slang
Slang

Wordy
Wordy
Prepositional
Prepositional
Phrases
Phrases

Long
Long
Lead-Ins
Lead-Ins

Concise
Concise
Writing
Writing
Eliminates
Eliminates

Outdated
Outdated
Expressions
Expressions

Needless
Needless
Adverbs
Adverbs

Jargon
Jargon
Redundant
Redundant
Words
Words

Fillers
Fillers
Wordy Prepositional Phrases
Instead of this

Try this

We don’t as a general

We don’t generally cash
personal checks.

rule cash personal
checks.
Students in very few
instances receive
parking tickets.
She calls meetings on a
monthly basis.

Students seldom get
parking tickets.
She calls monthly
meetings.
Long Lead-Ins
Instead of this

Try this

This memo is to inform
you that all employees
meet today.

All employees meet
today.

I am writing this letter
to say thanks to
everyone who voted.

Thanks to everyone
who voted.
Outdated Expressions
Outdated

Modern

as per your request

at your request

pursuant to your request

at your request

attached hereunto

attached

under separate cover

separately
Needless Adverbs
To sound more credible and to streamline
your writing, avoid excessive use of adverbs
such as definitely, quite, really, and actually.
Instead of this

Try this

The manager is
actually quite pleased
with your proposal
because the plan is
definitely workable.

The manager is
pleased with your
proposal because the
plan is workable.
Fillers
Revise sentences to avoid fillers such as there
and it when used merely to take up space.
Instead of this

Try this

There are two
employees who should
be promoted.
It was Lisa and Jeff

Two employees
should be
promoted.

who were honored.

Lisa and Jeff were
honored.
Revise the following sentences to avoid a long
lead-ins, wordy prepositional phrases, outdated
expressions, needless adverbs, fillers, and/or other
forms of wordiness.
This e-mail message is to
inform you that in all
probability we will actually
finish in two weeks.

We will probably
finish in two weeks.

There are many brokers who Many brokers are
are quite certain that these
certain that these
stocks are completely safe. stocks are safe.
Revise the following sentences to achieve
conciseness.
Pursuant to your request,
there are two contracts that
are attached hereto.

As you requested,
two contracts are
attached.

All employees are hereby
informed that as a general
rule computers may not be
used for activities that are
personal.

Generally,
employees may not
use computers for
personal activities.
Redundant Words
Avoid unnecessarily repetitious words. What
words could be omitted in these expressions?
advance warning
close proximity
exactly identical
filled to capacity
final outcome

necessary requisite
new beginning
past history
refer back
serious danger
Jargon
Avoid technical terms and special terminology
that readers would not recognize.
Computer jargon
queue

Alternative language

export

transfer data from one
program to another

bandwidth

Internet capacity

list of documents
waiting to be printed

Is jargon ever permissible?
Slang
Avoid slang (informal expressions with
arbitrary or extravagantly changed meanings).
to “bag on”
clueless
turkey
chill/chill out

to tease, to nag, or to
complain
unaware, naïve
someone stupid or silly
relax
Slang
An example from the world of Dilbert:
Clichés
Avoid clichés (overused expressions).
Substitute more precise words.
Instead of this

Try this

Last but not least, you
should keep your nose
to the grindstone.

Finally, you should
work diligently.

We had reached the

We could go no
further.

end of our rope.
Revise the following sentence to avoid slang,
clichés, and redundancies.
Ms. Miller, who shoots
straight from the shoulder,
demanded final completion
by January 1.

Ms. Miller, who is
straightforward,
demanded
completion by
January 1.
Uses
Uses
Precise
Precise
Verbs
Verbs

Includes
Includes
Vivid
Vivid
Adjectives
Adjectives

The Best
The Best
Business
Business
Writing
Writing

Uses
Uses
Concrete
Concrete
Nouns
Nouns

Avoids Wordy
Avoids Wordy
Verb/Noun
Verb/Noun
Conversions
Conversions
Precise Verbs
Revise your writing to include precise verbs
instead of general, lackluster, all-purpose ones.

Market researchers said that
sales would improve.
What more precise verbs could replace said?

Market researchers forecasted improved sales.
Market researchers promised improved sales.
Market researchers predicted improved sales.
Please contact their
sales rep today.
What more precise verbs
could replace contact?

Please telephone their sales rep
today.
Please fax their sales rep today.
Please e-mal their sales rep today.
Buried Verbs
Revise verbs that have been converted to
nouns.

Tip

Look for words ending in
Look for words ending in
tion or ment. Could they
tion or ment. Could they
be more efficiently and
be more efficiently and
forcefully converted to verbs?
forcefully converted to verbs?
Instead of this

Try this

The manager came to
the realization that
telecommuting made
sense.
A job seeker must

The manager
realized that
telecommuting made
sense.

make application
before May 1.

A job seeker must
apply before
1.

May
Instead of this

Try this

Once we have the
establishment of a
Web site, our
business will grow.
Please give serious
consideration to a
company intranet.

Once we establish a
Web site, our
business will grow.
Please seriously
consider a company
intranet.
Revise the following sentences by using more
precise verbs or by centering the action in a verb.
The seller said he would
contact you.

The seller promised to
e-mail [telephone or
fax] you.
We must give encourage- We must encourage
ment to our team.
our team.
Consumers show a
preference for buttered
popcorn.

Consumers prefer
buttered popcorn.
Revise the following sentences centering the
action in the verb.
Please make an
assessment of the
home's value.
Ann made a suggestion
that we hire Lee.

Please assess the
home's value.
Ann suggested that we
hire Lee.
Concrete Nouns
Revise your writing to include specific, concrete
nouns instead of general, abstract ones.
Instead of this

Try this

The man asked
for a raise.

Jeff Jones asked for a 10
percent salary increasey.

An employee
presented a
proposal.

Kelly Keeler, production
manager, presented a plan to
stagger hour.
Vivid Adjectives
Revise your writing to include descriptive,
dynamic adjectives instead of overworked,
all-purpose ones.
Instead of this
The report was
good.
The report was
bad.

Try this
The report was
persuasive (or detailed,
original, thorough).
Possible revisions?
What to Watch for
in Proofreading
• Spelling
• Grammar
• Punctuation
• Names and numbers
• Format
Proofreading Marks
How to Proofread
Complex Documents
Allow adequate time.
Print a copy, preferably double-spaced.
Be prepared to find errors.
Read once for meaning and once for
grammar/mechanics.
• Reduce your reading speed.
•
•
•
•
For documents that must be perfect:
• Have someone read aloud the original
while someone else checks the printout.
• Spell names.
• Spell difficult words.
• Note capitalization.
• Note punctuation.

Business Communications Chapter 4 notes

  • 1.
    Chapter 4 Revising andProofreading Business Messages
  • 3.
    Revising Improving content and Improvingcontent and sentence structure—may sentence structure—may involve adding, involve adding, cutting, recasting cutting, recasting Proofreading Correcting grammar, Correcting grammar, spelling, punctuation, spelling, punctuation, format, and mechanics format, and mechanics
  • 4.
    Memo Revised forConciseness
  • 5.
    Concise Wording Revise yourmessages to eliminate wordiness. Instead of this Try this We are of the opinion that We think Please feel free to Please In addition to the above Also At this point in time Now Despite the fact that Although
  • 6.
  • 7.
    Wordy Prepositional Phrases Insteadof this Try this We don’t as a general We don’t generally cash personal checks. rule cash personal checks. Students in very few instances receive parking tickets. She calls meetings on a monthly basis. Students seldom get parking tickets. She calls monthly meetings.
  • 8.
    Long Lead-Ins Instead ofthis Try this This memo is to inform you that all employees meet today. All employees meet today. I am writing this letter to say thanks to everyone who voted. Thanks to everyone who voted.
  • 9.
    Outdated Expressions Outdated Modern as peryour request at your request pursuant to your request at your request attached hereunto attached under separate cover separately
  • 10.
    Needless Adverbs To soundmore credible and to streamline your writing, avoid excessive use of adverbs such as definitely, quite, really, and actually. Instead of this Try this The manager is actually quite pleased with your proposal because the plan is definitely workable. The manager is pleased with your proposal because the plan is workable.
  • 11.
    Fillers Revise sentences toavoid fillers such as there and it when used merely to take up space. Instead of this Try this There are two employees who should be promoted. It was Lisa and Jeff Two employees should be promoted. who were honored. Lisa and Jeff were honored.
  • 12.
    Revise the followingsentences to avoid a long lead-ins, wordy prepositional phrases, outdated expressions, needless adverbs, fillers, and/or other forms of wordiness. This e-mail message is to inform you that in all probability we will actually finish in two weeks. We will probably finish in two weeks. There are many brokers who Many brokers are are quite certain that these certain that these stocks are completely safe. stocks are safe.
  • 13.
    Revise the followingsentences to achieve conciseness. Pursuant to your request, there are two contracts that are attached hereto. As you requested, two contracts are attached. All employees are hereby informed that as a general rule computers may not be used for activities that are personal. Generally, employees may not use computers for personal activities.
  • 14.
    Redundant Words Avoid unnecessarilyrepetitious words. What words could be omitted in these expressions? advance warning close proximity exactly identical filled to capacity final outcome necessary requisite new beginning past history refer back serious danger
  • 15.
    Jargon Avoid technical termsand special terminology that readers would not recognize. Computer jargon queue Alternative language export transfer data from one program to another bandwidth Internet capacity list of documents waiting to be printed Is jargon ever permissible?
  • 16.
    Slang Avoid slang (informalexpressions with arbitrary or extravagantly changed meanings). to “bag on” clueless turkey chill/chill out to tease, to nag, or to complain unaware, naïve someone stupid or silly relax
  • 17.
    Slang An example fromthe world of Dilbert:
  • 18.
    Clichés Avoid clichés (overusedexpressions). Substitute more precise words. Instead of this Try this Last but not least, you should keep your nose to the grindstone. Finally, you should work diligently. We had reached the We could go no further. end of our rope.
  • 19.
    Revise the followingsentence to avoid slang, clichés, and redundancies. Ms. Miller, who shoots straight from the shoulder, demanded final completion by January 1. Ms. Miller, who is straightforward, demanded completion by January 1.
  • 20.
  • 21.
    Precise Verbs Revise yourwriting to include precise verbs instead of general, lackluster, all-purpose ones. Market researchers said that sales would improve. What more precise verbs could replace said? Market researchers forecasted improved sales. Market researchers promised improved sales. Market researchers predicted improved sales.
  • 22.
    Please contact their salesrep today. What more precise verbs could replace contact? Please telephone their sales rep today. Please fax their sales rep today. Please e-mal their sales rep today.
  • 23.
    Buried Verbs Revise verbsthat have been converted to nouns. Tip Look for words ending in Look for words ending in tion or ment. Could they tion or ment. Could they be more efficiently and be more efficiently and forcefully converted to verbs? forcefully converted to verbs?
  • 24.
    Instead of this Trythis The manager came to the realization that telecommuting made sense. A job seeker must The manager realized that telecommuting made sense. make application before May 1. A job seeker must apply before 1. May
  • 25.
    Instead of this Trythis Once we have the establishment of a Web site, our business will grow. Please give serious consideration to a company intranet. Once we establish a Web site, our business will grow. Please seriously consider a company intranet.
  • 26.
    Revise the followingsentences by using more precise verbs or by centering the action in a verb. The seller said he would contact you. The seller promised to e-mail [telephone or fax] you. We must give encourage- We must encourage ment to our team. our team. Consumers show a preference for buttered popcorn. Consumers prefer buttered popcorn.
  • 27.
    Revise the followingsentences centering the action in the verb. Please make an assessment of the home's value. Ann made a suggestion that we hire Lee. Please assess the home's value. Ann suggested that we hire Lee.
  • 28.
    Concrete Nouns Revise yourwriting to include specific, concrete nouns instead of general, abstract ones. Instead of this Try this The man asked for a raise. Jeff Jones asked for a 10 percent salary increasey. An employee presented a proposal. Kelly Keeler, production manager, presented a plan to stagger hour.
  • 29.
    Vivid Adjectives Revise yourwriting to include descriptive, dynamic adjectives instead of overworked, all-purpose ones. Instead of this The report was good. The report was bad. Try this The report was persuasive (or detailed, original, thorough). Possible revisions?
  • 30.
    What to Watchfor in Proofreading • Spelling • Grammar • Punctuation • Names and numbers • Format
  • 31.
  • 33.
    How to Proofread ComplexDocuments Allow adequate time. Print a copy, preferably double-spaced. Be prepared to find errors. Read once for meaning and once for grammar/mechanics. • Reduce your reading speed. • • • •
  • 34.
    For documents thatmust be perfect: • Have someone read aloud the original while someone else checks the printout. • Spell names. • Spell difficult words. • Note capitalization. • Note punctuation.