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How to create Magic Moments for your customers with Process Mining
Celonis is a leading software company specializing in process mining, helping organizations improve their processes and create 'magic moments' for customers. The technology utilizes machine learning to analyze and provide insights into organizational processes, resulting in greater transparency and efficiency. Major benefits include increased on-time deliveries, better alignment with customer requests, reduced time to market, and lower process costs.
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How to create Magic Moments for your customers with Process Mining
- 1. WWW.CELONIS.COM 1 HOW TOCREATE MAGICMOMENTS FOR YOUR CUSTOMERSWITH PROCESS MINING Celonis at SAP Hybris LIVE Global Summit 2017
- 2. About Celonis CELONIS ISAN INNOVATIVE, AWARD-WINNING SOFTWARE COMPANY AND THE MARKET LEADER FOR PROCESS MINING. § We work with leading customers in the world 40% of Fortune 100 companies are already Celonis customers § Backed by world class investors Accel & 83 North/ Greylock (Facebook, Dropbox, Spotify, Slack, AirBnB, LinkedIn) § We make our customers more successful By improving every process throughout their organizations § Among fastest growing software companies in the world 4.000% over the last 4 years, 300% yoy
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- 4. Problems Front OfficeRoot Causes Back Office Purchase Order was too late. Issues in the warehouse. … The customerservice was slow. I received the wrong product. … SOMETIMES, THERE IS NO MAGIC WHERE THERE SHOULD BE.
- 5. CELONIS DELIVERS MAGIC MOMENTS FRONTOFFICE BACK OFFICE POWERED BY MACHINE LEARNING
- 6. 2016-12-01 CREATE PURCHASEORDER #1234 2016-06-23 START PRODUCTION #5678 2016-07-14 RECEIVE PAYMENT #1234 2016-07-14 SEND EMAIL #9012 EVENT LOG 6 AI-POWERED ROOT CAUSE ANALYSIS & IMPROVEMENT VISUALIZATION OF THE ACTUAL PROCESSES HOW DOES PROCESS MINING WORK?
- 7. Celonis for SAPHybris MEETING INITIAL CONTACT CREATE OPPORTUNITY PROOF OF CONCEPT SET TO HOTOPPORTUNITY CREATE LEAD SEND QUOTE RECEIVE ORDER
- 8. Live demo …IS ASMART BIG DATA TECHNOLOGYTHAT ANALYZES AND ADVISES YOU ON HOW TO IMPROVEYOUR PROCESSES BASED ON DATA GENERATED IN YOUR ORGANISATION– INREAL TIME. GET MAXIMUM TRANSPARENCY AND EFFICIENCYFOR YOUR PROCESSES. PROCESS MINING
- 9. ü Integral partof digital transformation ü 14% higher on time deliveries and 21% higher alignment to customer requests ü Supply chain transformation ü Reduced time to market by 20% ü Cut process costs by 11% (from $3.22 to $2.85 per purchase order) Selection of our customers
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