According to research from the Corporate Executive Board, 57% of the buying process is being completed before the first interaction with a sales person.
In recent years, a fundamental sea change has been occurring between buyers and sellers, with the former now ceasing control of the buying process. This paradigm shift has been digitally powered with todays buyers only one touch away from connecting with content or peers that can help guide them on their purchasing journey.
This presentation will explore the challenges that not only lay ahead for todays B2B marketers, but also explore some of the ways in which SAP is adapting to this 'New Reality’.
The Customer Revolution or Evolution? Presented @ CRM EvolutionSAP
Is it a Revolution or Evolution? That's up for debate. But IT IS the Age of the Digitally Empowered Customers --who are Digitally Connected, Socially Networked, and Better Informed than ever before. Therefore, the customer journey no longer linear dictated by organizations. Rather EVERY JOURNEY of the empowered customers are UNIQUE, and EVERY POINT OF ENGAGEMENT ALONG THE WAY matters.
It’s time to change the game and Engage Customers Like Never Before. Across every touch-point, every channel – spanning the physical and the digital domains. Guide the journey and develop advocates. Are you ready?
What Is a "fully engaged customer"? We here at The Customer Edge went ahead and asked the experts. Paul Greenberg, Nayaki Nayyar, Shep Hyken, Anneke Seley, Micah Solomon, Jamie Anderson, Dave Brock, Erin Raese, Brian Fanzo, Raluca Druta, Dr. Natalie Petuohoff all share their views. Read more in this accompanying blog post on The Customer Edge here: http://bit.ly/fullyengaged
Are You Listening To Your Customers? Engage Customers Like Never Before.SAP Asia Pacific
Social Media channels offer marketers a rich opportunity to really engage their customers like never before.
Sadly, customer engagement today has namely been oneway' with many marketers using Social Media as a Digital Megaphone to shout about their Brand and Products in the hope that someone will 'like' them and find their 'content' funny.
This presentation explores the challenges marketers face in effectively engaging todays digital natives, as well as the opportunities that Social Channels offer them in really being able to 'listen' to their customers and harness insights on what is influencing them so as to be able to craft content that is both contextual and relevant.
There is no disputing that commerce has become increasingly important to every business. But beyond having a commerce capability to support your business, does your commerce platform and technology support the future possibilities of expanding your business to cross borders?
With technology rapidly evolving, the commerce landscape has also changed dramatically, and we can only expect this speed of transformation to continue in 2016 – both in the business-to-business (B2B) and business-to-consumer (B2C) landscapes.
What are the key commerce trends we can expect in 2016? What are the buyers looking for from a commerce experience? How can you start to build a solid commerce strategy that allows you to cross borders? What are some of the commerce best practices to adopt?
Are you delivering a 21st century digital commerce experience? Take the test: https://meetsimplesap.com/commerce
For a full replay of the webinar, watch here: http://bit.ly/beyondcommerce
SAP Hybris Summit is our annual event welcoming customers and partners to gain exclusive insight into the latest Hybris innovations. We make a point to recognize our vibrant ecosystem of world-class partners who worked with us in the past year. And now... drum roll please... the Nominees for the 2015 SAP Hybris Partner Awards! Winners will be announced February 15th live at SAP Hybris Summit 2016. Congratulations to all the nominees!
SAP hybris shares its vision for Customer Engagement: To enable our customers to deliver consistent, contextual, and relevant experiences regardless of channel or device throughout the customer journey.
Missed the CRM Insider 2015 Keynote? Find it all here, presented at SAP Insider 2015, by Volker Hildebrand and Jamie Anderson.
For more, visit hybris.com/marketing
What's Next: How brands can capture value, mindset and experiences on their o...Ogilvy Consulting
Brands have long considered the value and prospects of selling directly to consumers. In some instances, marketplaces tampered with those considerations providing quick and efficient ways to reach consumers and sell products with a lower level of effort and barriers to entry. While serving a need to some, marketplaces present their own set of challenges that can be solved by going direct leading companies to either diversify their current channel mix by launching their own DTC or shift their strategy to just DTC which has been supercharged by COVID-19.
According to research from the Corporate Executive Board, 57% of the buying process is being completed before the first interaction with a sales person.
In recent years, a fundamental sea change has been occurring between buyers and sellers, with the former now ceasing control of the buying process. This paradigm shift has been digitally powered with todays buyers only one touch away from connecting with content or peers that can help guide them on their purchasing journey.
This presentation will explore the challenges that not only lay ahead for todays B2B marketers, but also explore some of the ways in which SAP is adapting to this 'New Reality’.
The Customer Revolution or Evolution? Presented @ CRM EvolutionSAP
Is it a Revolution or Evolution? That's up for debate. But IT IS the Age of the Digitally Empowered Customers --who are Digitally Connected, Socially Networked, and Better Informed than ever before. Therefore, the customer journey no longer linear dictated by organizations. Rather EVERY JOURNEY of the empowered customers are UNIQUE, and EVERY POINT OF ENGAGEMENT ALONG THE WAY matters.
It’s time to change the game and Engage Customers Like Never Before. Across every touch-point, every channel – spanning the physical and the digital domains. Guide the journey and develop advocates. Are you ready?
What Is a "fully engaged customer"? We here at The Customer Edge went ahead and asked the experts. Paul Greenberg, Nayaki Nayyar, Shep Hyken, Anneke Seley, Micah Solomon, Jamie Anderson, Dave Brock, Erin Raese, Brian Fanzo, Raluca Druta, Dr. Natalie Petuohoff all share their views. Read more in this accompanying blog post on The Customer Edge here: http://bit.ly/fullyengaged
Are You Listening To Your Customers? Engage Customers Like Never Before.SAP Asia Pacific
Social Media channels offer marketers a rich opportunity to really engage their customers like never before.
Sadly, customer engagement today has namely been oneway' with many marketers using Social Media as a Digital Megaphone to shout about their Brand and Products in the hope that someone will 'like' them and find their 'content' funny.
This presentation explores the challenges marketers face in effectively engaging todays digital natives, as well as the opportunities that Social Channels offer them in really being able to 'listen' to their customers and harness insights on what is influencing them so as to be able to craft content that is both contextual and relevant.
There is no disputing that commerce has become increasingly important to every business. But beyond having a commerce capability to support your business, does your commerce platform and technology support the future possibilities of expanding your business to cross borders?
With technology rapidly evolving, the commerce landscape has also changed dramatically, and we can only expect this speed of transformation to continue in 2016 – both in the business-to-business (B2B) and business-to-consumer (B2C) landscapes.
What are the key commerce trends we can expect in 2016? What are the buyers looking for from a commerce experience? How can you start to build a solid commerce strategy that allows you to cross borders? What are some of the commerce best practices to adopt?
Are you delivering a 21st century digital commerce experience? Take the test: https://meetsimplesap.com/commerce
For a full replay of the webinar, watch here: http://bit.ly/beyondcommerce
SAP Hybris Summit is our annual event welcoming customers and partners to gain exclusive insight into the latest Hybris innovations. We make a point to recognize our vibrant ecosystem of world-class partners who worked with us in the past year. And now... drum roll please... the Nominees for the 2015 SAP Hybris Partner Awards! Winners will be announced February 15th live at SAP Hybris Summit 2016. Congratulations to all the nominees!
SAP hybris shares its vision for Customer Engagement: To enable our customers to deliver consistent, contextual, and relevant experiences regardless of channel or device throughout the customer journey.
Missed the CRM Insider 2015 Keynote? Find it all here, presented at SAP Insider 2015, by Volker Hildebrand and Jamie Anderson.
For more, visit hybris.com/marketing
What's Next: How brands can capture value, mindset and experiences on their o...Ogilvy Consulting
Brands have long considered the value and prospects of selling directly to consumers. In some instances, marketplaces tampered with those considerations providing quick and efficient ways to reach consumers and sell products with a lower level of effort and barriers to entry. While serving a need to some, marketplaces present their own set of challenges that can be solved by going direct leading companies to either diversify their current channel mix by launching their own DTC or shift their strategy to just DTC which has been supercharged by COVID-19.
100 Questions To Ask About Your DIGITAL BUSINESSCognizant
Do you know the key digital questions to ask about your business? Cognizant suggests the 100 key digital questions you need to be asking to connect the digital dots to help your customers!
Learn more about our latest thinking around digital transformation at http://cogniz.at/Perspective
What's Next: Using Data to Create Impactful ExperiencesOgilvy Consulting
Do you understand data brings value to your business? Many marketers still struggle to prove its point in the customer experience journey. But worry not, in this webinar we will dive deeper into the world of experience design, highlight how to put data to work and how to drive tangible outcomes in the design process.
Each day dawns with a new digital platform, app, or data provider courting you for your scarce dollars and attention. To be successful at digital content and marketing, publishers and brands must start with a strategy that puts people at the center of their efforts, defining the kind of relationship they will — and won’t — have with their audiences. Technologies will come and go, so we will discuss the components of a modern digital marketing strategy that will have staying power beyond the next bright shiny object.
Presentation slides from thinkLA Digital 101 Seminar. Event held on June 14, 2011. Presented by Marian Thomas, Horizontal Packaging & Sales Strategy, Yahoo!
This Book is a comprehensive marketing manual for anyone who has an internet business and wants to learn effective marketing methods to make their brand more visible and profitable.
You'll discover the exact formula I used to generate millions of dollars in sales with my own businesses, and the exact tactics I used to attract over 100,000+ paying customers.
Tons of people are making money online, but they're not doing it by accident. It takes knowledge, dedication, and hard work to run a successful online business. This book will show you how to do it right.
From beginner to advanced, this book covers everything that you need to know about digital marketing. You'll find clear explanations of the various strategies and techniques that can be applied at every stage of your online business growth.
This book will change the way you think about online marketing forever – it's like having your own personal mentor guiding you step-by-step towards internet domination!
You will learn the essentials of Social Media Management and Marketing, Fundamentals Of Google Adwords, Facebook marketing, Funnel Creation and Automation, Content Writing and Marketing.
If you have a website or blog, you need this book!
Planning Your Digital Strategy Around The Customer JourneyNeil Henry
A short presentation on the importance of having a unified digital marketing strategy AND why focusing on your customers journey is the key to making it successful.
Conversational Commerce 2.0: When AI and Chatbots Meet Experience DesignBrian Solis
Conversational commerce, chatbots, AI, represent the next frontier for automated customer engagement. For meaningful conversational commerce, designers must employ experience architecture to balance human-centered design with thoughtful CX, UX and UI. Leading digital analyst and anthropologist Brian Solis shares his vision for next generation conversational commerce...the experience when automation meets design.
http://spr.ly/CustExSS Reaching and engagement consumers in retail is more difficult than ever. Do you want to break through the clutter, create loyal customers, and receive the benefits of advocacy? Discover the possibilities today!
Why should consumers buy from you instead of your competitors or other choices, including doing zilch? In other words, what are your key differentiators or unique selling points? As more consumers use social media to reach brands,superb social customer service is becoming an important business differentiator.
Seventy-one percent of consumers who experience good customer service on social media are likely to recommend a brand based on their most recent experience, according to the 2012 State of Social Customer Service Report. And an Edison study says 32 percent of consumers expect a response on social media within 30 minutes.
These studies represent a huge opportunity for brands today. Although there are many other brands with similar features as you and doing content marketing to the hilt, superb social customer service is where most are lacking. In fact, only 10 percent of companies deliver great customer service (Help Scout). In this webinar, we'll learn the five best practices in social customer service. Please join our panel of experts to discuss:
-Identifying the vision and objectives of your brand’s social customer service
-Building a team to meet your brand’s social customer service objectives
-Creating a process for responding to negative and positive messages
-Providing your team with customer social and product history in an easy to use system
-Defining a specific, measurable social customer service differentiator
-Measuring your social customer service performance
30X Marketing is a marketing firm offering marketing and consulting services focused primarily around NFC (Near Field Communication) technology, and in particular our exclusive “NFC Remote” technology. We are privileged to be the first official re-seller in North America of a new-patented traceable remote controlled NFC technology. 2015 is already set to be the year that NFC becomes mainstream and it is only a matter of time before it goes viral. We are positioned to ride the tidal wave of NFC engagement that is coming.
Digital strategy - An Overview on how to start winning onlinePatrick Herbert
Presented in 2017 at a public speaking event held by Expertise Events; The Gift and Lifestyle Fair, I was asked to give retailers at the event an overview on how they can be competitive in the digital environment, how to set a digital strategy and what the online marketing funnel looks like.
At first glance, Asia-Pacific retailers appear to be in good shape. Business is booming and waves of Asian millennials are entering the workforce, consuming at a rate previously unseen among older, more conservative- minded shoppers.
But take a closer look, and there is cause for concern. Profits are plummeting!
Defining and Implementing Strategic Planning and Thinking for Marketers, Agencies, and Business Owners
What: See if this scenario sounds familiar: A fresh new marketing plan has been crafted by a crack team of digital specialists, all set to maximize your growth and ROI for the coming year, except, the lift isn’t there. Campaign reports look strong, but the bottom line isn’t moving. If this sounds at all familiar, your digital strategy may be broken, or just plain missing.
In a rapidly evolving digital marketing landscape, the work we do to achieve our marketing goals needs to be better defined and understood among all of our stakeholders, vendors, and partners and the business goals that define our success, or failure.
Join us for the upcoming webinar where Anvil’s Stephen Hammill explores the role of digital strategy in defining goals and marketing tactics matched to the right technologies. Stephen will also be addressing the common misconception that digital strategy and marketing strategy are the same — this is not just incorrect, but works against what a holistic digital strategy is all about!
Who: A New York City native, Stephen moved to Portland in 2012 to work in data marketing and teamed with some fantastic agencies and brands, including Nike, Taco Bell, and Yamaha in the quest to better utilize data science to tell stories, from merging data, to cleaning to platforms, and most importantly to strategizing insights into actionable strategic business growth.
He’s a recovering rock n roll musician, and active karaoke addict. A big fan of the Timbers and Thorns, he loves to play soccer around town with friends of all skill levels, and drive his scooter when the weather allows. He now lives in Lake Oswego with his wife Monnie, in a mixed household (three cats and a pug).
Customer Experience is one, or even the only source of
sustainable competitive advantage going forward.
We at Tieto We believe in creating a more customer-centric world, where there is seamless and mutually
rewarding interaction between our clients and
their customers.
This presentation on Customer Experience Management was delivered at The Social CRM Conference in Singapore on the 21/01/2014. The event was attended by Senior Marketing Executives from around the Asia Pacific and Japan region.
100 Questions To Ask About Your DIGITAL BUSINESSCognizant
Do you know the key digital questions to ask about your business? Cognizant suggests the 100 key digital questions you need to be asking to connect the digital dots to help your customers!
Learn more about our latest thinking around digital transformation at http://cogniz.at/Perspective
What's Next: Using Data to Create Impactful ExperiencesOgilvy Consulting
Do you understand data brings value to your business? Many marketers still struggle to prove its point in the customer experience journey. But worry not, in this webinar we will dive deeper into the world of experience design, highlight how to put data to work and how to drive tangible outcomes in the design process.
Each day dawns with a new digital platform, app, or data provider courting you for your scarce dollars and attention. To be successful at digital content and marketing, publishers and brands must start with a strategy that puts people at the center of their efforts, defining the kind of relationship they will — and won’t — have with their audiences. Technologies will come and go, so we will discuss the components of a modern digital marketing strategy that will have staying power beyond the next bright shiny object.
Presentation slides from thinkLA Digital 101 Seminar. Event held on June 14, 2011. Presented by Marian Thomas, Horizontal Packaging & Sales Strategy, Yahoo!
This Book is a comprehensive marketing manual for anyone who has an internet business and wants to learn effective marketing methods to make their brand more visible and profitable.
You'll discover the exact formula I used to generate millions of dollars in sales with my own businesses, and the exact tactics I used to attract over 100,000+ paying customers.
Tons of people are making money online, but they're not doing it by accident. It takes knowledge, dedication, and hard work to run a successful online business. This book will show you how to do it right.
From beginner to advanced, this book covers everything that you need to know about digital marketing. You'll find clear explanations of the various strategies and techniques that can be applied at every stage of your online business growth.
This book will change the way you think about online marketing forever – it's like having your own personal mentor guiding you step-by-step towards internet domination!
You will learn the essentials of Social Media Management and Marketing, Fundamentals Of Google Adwords, Facebook marketing, Funnel Creation and Automation, Content Writing and Marketing.
If you have a website or blog, you need this book!
Planning Your Digital Strategy Around The Customer JourneyNeil Henry
A short presentation on the importance of having a unified digital marketing strategy AND why focusing on your customers journey is the key to making it successful.
Conversational Commerce 2.0: When AI and Chatbots Meet Experience DesignBrian Solis
Conversational commerce, chatbots, AI, represent the next frontier for automated customer engagement. For meaningful conversational commerce, designers must employ experience architecture to balance human-centered design with thoughtful CX, UX and UI. Leading digital analyst and anthropologist Brian Solis shares his vision for next generation conversational commerce...the experience when automation meets design.
http://spr.ly/CustExSS Reaching and engagement consumers in retail is more difficult than ever. Do you want to break through the clutter, create loyal customers, and receive the benefits of advocacy? Discover the possibilities today!
Why should consumers buy from you instead of your competitors or other choices, including doing zilch? In other words, what are your key differentiators or unique selling points? As more consumers use social media to reach brands,superb social customer service is becoming an important business differentiator.
Seventy-one percent of consumers who experience good customer service on social media are likely to recommend a brand based on their most recent experience, according to the 2012 State of Social Customer Service Report. And an Edison study says 32 percent of consumers expect a response on social media within 30 minutes.
These studies represent a huge opportunity for brands today. Although there are many other brands with similar features as you and doing content marketing to the hilt, superb social customer service is where most are lacking. In fact, only 10 percent of companies deliver great customer service (Help Scout). In this webinar, we'll learn the five best practices in social customer service. Please join our panel of experts to discuss:
-Identifying the vision and objectives of your brand’s social customer service
-Building a team to meet your brand’s social customer service objectives
-Creating a process for responding to negative and positive messages
-Providing your team with customer social and product history in an easy to use system
-Defining a specific, measurable social customer service differentiator
-Measuring your social customer service performance
30X Marketing is a marketing firm offering marketing and consulting services focused primarily around NFC (Near Field Communication) technology, and in particular our exclusive “NFC Remote” technology. We are privileged to be the first official re-seller in North America of a new-patented traceable remote controlled NFC technology. 2015 is already set to be the year that NFC becomes mainstream and it is only a matter of time before it goes viral. We are positioned to ride the tidal wave of NFC engagement that is coming.
Digital strategy - An Overview on how to start winning onlinePatrick Herbert
Presented in 2017 at a public speaking event held by Expertise Events; The Gift and Lifestyle Fair, I was asked to give retailers at the event an overview on how they can be competitive in the digital environment, how to set a digital strategy and what the online marketing funnel looks like.
At first glance, Asia-Pacific retailers appear to be in good shape. Business is booming and waves of Asian millennials are entering the workforce, consuming at a rate previously unseen among older, more conservative- minded shoppers.
But take a closer look, and there is cause for concern. Profits are plummeting!
Defining and Implementing Strategic Planning and Thinking for Marketers, Agencies, and Business Owners
What: See if this scenario sounds familiar: A fresh new marketing plan has been crafted by a crack team of digital specialists, all set to maximize your growth and ROI for the coming year, except, the lift isn’t there. Campaign reports look strong, but the bottom line isn’t moving. If this sounds at all familiar, your digital strategy may be broken, or just plain missing.
In a rapidly evolving digital marketing landscape, the work we do to achieve our marketing goals needs to be better defined and understood among all of our stakeholders, vendors, and partners and the business goals that define our success, or failure.
Join us for the upcoming webinar where Anvil’s Stephen Hammill explores the role of digital strategy in defining goals and marketing tactics matched to the right technologies. Stephen will also be addressing the common misconception that digital strategy and marketing strategy are the same — this is not just incorrect, but works against what a holistic digital strategy is all about!
Who: A New York City native, Stephen moved to Portland in 2012 to work in data marketing and teamed with some fantastic agencies and brands, including Nike, Taco Bell, and Yamaha in the quest to better utilize data science to tell stories, from merging data, to cleaning to platforms, and most importantly to strategizing insights into actionable strategic business growth.
He’s a recovering rock n roll musician, and active karaoke addict. A big fan of the Timbers and Thorns, he loves to play soccer around town with friends of all skill levels, and drive his scooter when the weather allows. He now lives in Lake Oswego with his wife Monnie, in a mixed household (three cats and a pug).
Customer Experience is one, or even the only source of
sustainable competitive advantage going forward.
We at Tieto We believe in creating a more customer-centric world, where there is seamless and mutually
rewarding interaction between our clients and
their customers.
This presentation on Customer Experience Management was delivered at The Social CRM Conference in Singapore on the 21/01/2014. The event was attended by Senior Marketing Executives from around the Asia Pacific and Japan region.
Today’s marketing leadership is being tasked with creating lasting relationships and loyalty among their customer base.
Yet so much of how we engage with customers and prospects is campaign driven, activating specific actions in a single moment in time.
As the development of a robust and connected customer experience strategy becomes the linchpin to CMO success, the question is now more important than ever: Can loyalty and advocacy be built…and how?
This presentation walks through some of the challenges and considerations CMO need to explore in order to reframe how their brands engages their customers like never before.
Keynote: Architecting for Continuous Delivery (Pivotal Cloud Platform Roadshow)VMware Tanzu
Continuous Delivery & Microservices with Matt Stine, Platform Engineer at Pivotal.
Microservices−small, loosely coupled applications that follow the Unix philosophy of "doing one thing well"−represent the application development side of enabling rapid, iterative development, horizontal scale and polyglot clients. Microservices also help enable continuous delivery and scaling application development while eliminating long-term commitments to a single technology stack.
Pivotal Cloud Platform Roadshow is coming to a city near you!
Join Pivotal technologists and learn how to build and deploy great software on a modern cloud platform. Find your city and register now http://bit.ly/1poA6PG
Design Thinking: engage customers like never before.
Inconsistent customer interactions. Undifferentiated touch points. Indifferent customers. If these are business challenges you are facing, it’s time to take a closer look at the customer journey that your business is providing.
Join us in a hands-on, interactive session that will introduce you to a new way of thinking. Design Thinking is a user centric problem-solving mindset that combines empathy, rationality and creativity, and keeps the end-user of your product/service at the center of the design process.
These techniques are being used by the world’s most prolific innovators to deliver powerful interaction experiences across the entire customer journey.
What we covered within the workshop:
1) The basic foundations and benefits of Design Thinking as an innovation process.
2) How to start integrating Design Thinking ideas and techniques into your daily customer interactions.
3) How to use Design Thinking to draw customer journey maps and gain actionable insights.
In this deck you will find best practices for marketing in the high tech industries. See how the NHL, Samsung, Nikon and more are using techniques such as contextual marketing and predictive analytics to be more relevant to their customers.
From complex ticketing scenarios in a Call Center to comprehensive Field Service Management scenarios onsite, see how SAP Hybris Cloud for Service can transform your service interactions in a digital world.
To find out more visit SAP Hybris here: http://hybris.com/en/service/cloud-for-service
Is it a Revolution or Evolution? That's up for debate. But IT IS the Age of the Digitally Empowered Customers --who are Digitally Connected, Socially Networked, and Better Informed than ever before. Therefore, the customer journey no longer linear dictated by organizations. Rather EVERY JOURNEY of the empowered customers are UNIQUE, and EVERY POINT OF ENGAGEMENT ALONG THE WAY matters. It’s time to change the game and Engage Customers Like Never Before. Across every touch-point, every channel – spanning the physical and the digital domains. Guide the journey and develop advocates. Are you ready?
In order to remain relevant in today’s fast paced business landscape delivering a great ‘Customer Experience’ is now simply table stakes.
• But how do you measure something that’s qualitative like Experience?
• Where does Customer Experience start and finish?
• And who owns Customer Experience?
Mail volumes have decreased dramatically since the proliferation of the internet. Revenues are going down and costs are going up. Postal organizations are trying to cut costs, but unfortunately the cost savings alone are most likely not enough to turn things around. Postal providers need to act. They have to adapt their business and conduct an innovation strategy. This has to happen in traditional mail services, but also in finding new growth drivers in order to differentiate themselves to survive. Discover what are the monetization challenges and revenue management process renovations associated with this needed transformation.
Are you looking to enable contextual, consistent, and relevant experiences regardless of channel or device throughout the customer journey - in real-time? SAP Hybris can help! Learn more about creating your own microservices solution with yaas, by SAP Hybris.
Saying you are customer centric is easy, however, delivering a truly outstanding customer experience requires more than marketing fluff. This presentation will explore the topic of Customer Experience and what it means to your customers and your enterprise in today’s competitive landscape.
For fashion brands, building a touchpoint landscape is an increasingly daunting task. Fashion is democratizing rapidly and a new breed of social media like Pinterest is bringing great opportunities. This presentation offers a method of building real story telling customer journeys for different customer types. It also shows a number of promising trends. It includes overviews of online and offline touchpoints, owned, bought, and earnt media; it shows ways of connecting touchpoints with QR codes and more.
Unify Line of Business Data with SAP Digital BoardroomSAP Analytics
In this sample use case, you can see the power and potential of unifying your business data using SAP Digital Boardroom to gain meaningful insight. Learn more at http://www.sap.com/digital-boardroom
With SAP Digital Boardroom, you’re able to:
• Connect to Cloud data
• Leverage SAP business networks such as Hybris, Fieldglass, Ariba, and SuccessFactors
• Make faster decisions on live data
• Gain actionable insights
• Collaborate seamlessly in real-time
"Digital Banking" by Nikolay Spasov
The presentation was part of the 2016 Digital Marketing Masterclass organized by Interactive Advertising Bureau (IAB) Bulgaria and New Bulgarian University (NBU). The scope of the lecture is to present the current trends in banking and the available technologies that are supporting the industry.
From CRM to the Customer-Managed RelationshipJamie Anderson
Anthony Leaper and myself postulate on the role of CRM technology today in a world where digital and physical interactions converge seamlessly, and where for many their first brand experiences will be digital ones. How does this impact customer engagement? And what does this mean for the traditional technologies supporting CRM?
A presentation I gave at Digital Summit: Mass publishing is the lowest form of value the internet can provide you. Relying on a content publishing model for lead generation, and relationship building will not give you the sustainable, or scaleable competitive advantage you need to succeed in this new world of infinite noise. Nobody cares about your content because you’ve missed the true reason people consume content, because it fulfills their inner purpose. Learn what the five pillars are and why they must be new foundations for the future marketing organization.
We live in a world of ‘digital immersion’ and today’s customers don’t see your company through a channel-focused lens – they view the experience they have as ‘one experience’, irrespective of channel.
This presentation will explore the challenges that not only lay ahead, but also probe some ideas on how you can foster the type of engagement which moves beyond the traditional view of customer loyalty and into the world of cultivating fanatical brand advocacy.
John Simpson, Founder and CEO of One North Interactive, shares his insights on the challenges of modern B2B marketing, how things are changing and what we as marketers can do to keep up.
From the 2014 Experience Lab: Reimagine Marketing. To watch a video of the presentation, visit http://bit.ly/1ySQHBP.
Keynote presentation s, m. l. xl. all sizes of data matter when you want to...Jayant Murty
This is a keynote delivered to C Suite audiences, Chief Digital officers and senior marketers across corporations to show how in the relentless pursuit of data lies the most innovative solutions to long standing problems in business and society at large
Consumers are no longer what they used to be. Before they buy, they look around. A lot. And
when they buy, they talk about it. To everybody. They want to be treated as unique.
🤫 Here's a dirty secret of Enterprise Go-to-Market:
There's a lot of guesswork ⁉️ and opinions ⁉️ involved.
Yes, your dozens of GTM tools provide a ton of data already. 💻
But all that data is about YOUR engagement with the Buyer.
👉🏻 Think views, downloads, touches, activities, sales stages, Rep talk time....
Does any of this data make your products and services more compelling to your Buyer? 🤔
Your Buyer cares about:
✅How well you know THEIR problems
✅Whether your value proposition aligns with THEIR decision criteria
✅Whether your competitive differentiation resonates with what THEY care about
It’s 2022. Your Buyer’s world is changing rapidly. Just like yours. ⏩🚀🛰️
Yet you’re relying on a manual win-loss process to keep up. Talk about too little, too late 😨
What’s scarier? Product, Marketing, Sales are being informed by a handful of cherry-picked deals.😨😨 😨
If you’ve been dreaming about:
💡 Data-driven messaging and positioning
💡 Predictable land and expand
💡 Higher conversion and win rates
Then it's time to unleash Real-time Buyer intelligence from ALL your deals. With 1-click.
We're beyond excited to share this breakthrough with you. You’ll hear from thought leaders, see innovative use cases in action, and walk away with an implementation blueprint to unlock 10-15% revenue growth.
We’d love your thoughts on #KnowThyBuyer in the comments. Follow #Tribyl to join the conversation.
🤫 Here's a dirty secret of Enterprise Go-to-Market:
There's a lot of guesswork ⁉️ and opinions ⁉️ involved.
Yes, your dozens of GTM tools provide a ton of data already. 💻
But all that data is about YOUR engagement with the Buyer.
👉🏻 Think views, downloads, touches, activities, sales stages, Rep talk time....
Does any of this data make your products and services more compelling to your Buyer? 🤔
Your Buyer cares about:
✅How well you know THEIR problems
✅Whether your value propositions align with THEIR decision criteria
✅Whether your competitive differentiation resonates with what THEY care about
It’s 2022. Your Buyer’s world is changing rapidly. Just like yours. ⏩🚀🛰️
Yet you’re relying on a manual win-loss process to keep up. Talk about too little, too late 😨
What’s scarier? Product, Marketing, Sales are being informed by a handful of cherry-picked deals.😨😨 😨
If you’ve been dreaming about:
💡 Data-driven messaging and positioning
💡 Predictable land and expand
💡 Higher conversion and win rates
Then it's time to unleash Real-time Buyer intelligence from ALL your deals. With 1-click.
We're beyond excited to share this breakthrough with you. You’ll hear from thought leaders, see innovative use cases in action, and walk away with an implementation blueprint to unlock 10-15% revenue growth.
We’d love your thoughts on #KnowThyBuyer in the comments. Follow #Tribyl to join the conversation.
In a world overrun by data, how do we move beyond dashboards to true customer insights? Data driven marketing is helping us shape the future of marketing by better understanding our customer, creating amazing experiences and building more personal interactions. But, the bigger question is, how do we use it? In a world where the amount of data we have only increases, harnessing intelligent action through predictive analytics is a top priority for marketers. Come hear how you can start using data to unlock your customers and your full marketing potential. We will discuss data visualization, predictive marketing scenarios available to businesses both big and small, and the holy grail of prescriptive marketing with Microsoft’s Jeff Marcoux.
The Future of marketing isn't the same for everyone. In this presentation, we'll dig into two different futures. The near term future as demonstrated by what current high performers are doing, and the distant future and what you need to prepare for.
It’s a fact: your business is under attack. Within the next five years, your industry will be disrupted by a new competitor that will fundamentally shake long-held operating models and reset expectations for today’s empowered and demanding customers.
The spoils (nay, survival) will go to the agile. Responding to changing market and customer demands in real-time is no longer enough. In today’s fast-paced and resource-scarce business world, companies need to be able to see around corners to: Predict future events, risks, and market changes Assess a myriad of potential response scenarios and select the right one for success; and, most importantly, They will have the agility to adapt and innovate their business processes quickly to act on changing market dynamics and stay well ahead of the competition.
This presentation examines how leading companies -- from Cisco to T-Mobile -- are tapping into the power of cloud, mobile, Big Data, and business networks to empower a new model for business: the Predictive Business.
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Explore the Five Trends.
See what they are and discover ways that brands like yours can adapt to succeed in the future.
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Contents of Memorandum of Association:
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The Parable of the Pipeline a book every new businessman or business student ...
Engage Customers Like Never Before
1. ONE CUSTOMER. ONE EXPERIENCE. ONE ENTERPRISE
ENGAGE
CUSTOMERS
LIKE NEVER
BEFORE
2. POWER TO
THE PEOPLE
“… and the Left Wing talk about giving
the power to the people… you know…
anybody knows that the people have the
power. All we need to do is awaken the
power in the people. People are
unaware, it’s like they’re not educated to
realise that they have the power.”
– John Lennon, 1969
4. EMPOWERED
CUSTOMERS ARE
Digitally Connected
79%
of customers spend at least 50% of total
shopping time researching products online
Socially Networked
53%
of customers abandoned an in-store
purchase due to negative online sentiment.
Better Informed
59%
of customers are willing to try a new brand
to get better customer service.
5. WE LIVE IN A WORLD OF
DIGITAL IMMERSION
Social
Rich Content
Mobility
Apps
8. EVERY MINUTE
OF EVERYDAY
Source: Domo, Inc.
48 hrs
3,125
$272,070
of YouTube uploads
Flickr photos
Consumers spend
217
3,600
100,000
new mobile web users
Instagram photos
Twitter tweets
347
204,167,667
47,000
Wordpress blog posts
Email messages
Apple app download
571
2,000,000
34,722
new websites
Google queries
Facebook likes
2,083
684,478
Foursquare check-ins
Facebook shares
61,141
hours of music uploaded
9. THIS CHANGES THE RULE FOR MARKETERS.
2.4 BILLION
BRAND-RELATED
CONVERSATIONS
IN AMERICA
EVERYDAY.
10. THIS CHANGES THE RULE FOR MARKETERS.
IN ASIA PACIFIC,
59% OF
CONSUMERS
COMMENT ABOUT
BRANDS ONLINE.
11. THIS CHANGES THE RULE FOR MARKETERS.
COMPANIES ARE
STRUGGLING TO
BREAKTHROUGH
& ENGAGE THEIR
CUSTOMERS.
12. 57%
of the buying process
is completed before a first
interaction with sales.
14. CUSTOMER
EXPERIENCE LEADERS
OUTPERFORM THE
LAGGARDS
+22%
- 46%
Over a recent five-year period during which the S&P 500 was
flat, a stock portfolio of customer experience leaders grew
22%. During this time, Forrester found that those companies
who performed poorest in the Customer Experience Index
also performed poorest in terms of stock performance.
Source: Forrester Research 2012
15. And the one thing we do know,
expectations will continue to rise
71%
of customers don’t think
companies are doing
anything to keep their
business.
25. ENGAGING THE
CONNECTED CUSTOMER
AT A GLANCE
OBJECTIVE
Engage with existing customers –
provide better user experience, info, value
SOLUTION
SAP precision retailing
BENEFITS
Increase customer communication, brand
awareness and improve brand image.
STM NEEDED NEW WAYS TO ENGAGE THE
CONNECTED CUSTOMER,
in order to increase ridership and give customers
reasons to take public transit. Cloud-based SAP
Precision Retailing helped them connect several
hundreds retailers and other venues to their
customers in real-time using mobile and
in-memory computing to deliver compelling,
personalize offers.”
Pierre Bourbonniere, Head of Marketing, STM
27. PERSONALIZING CUSTOMER
ENGAGEMENT IN REAL TIME
AT A GLANCE
OBJECTIVE
Engage the customer in real-time
SOLUTION
SAP CRM powered by SAP HANA
BENEFITS
Personalize customer engagement with
real-time information
“HSE24, AS LIVE SALES CHANNELS, IS
VERY DEPENDENT ON TIME.
What we’ve seen is that we can get a
complete picture of the customer in
seconds – including data coming from new
sources like social media. We can now have
more detailed analysis of our sales in realtime, and deliver personalized offerings to
the customer while he is calling for new
cross and up-sell opportunities. We want to
continue to grow our sales in new countries.
Having one real-time platform will be a key
success driver for us to conquer the
markets in the future.”
Norbert Paulus
EVP Broadcast & IT, HSE24
28. DRIVING NEW REVENUE IN
REAL-TIME GAMING
AT A GLANCE
BENEFITS
Increase in revenue per year 10-30%
Real-time insights
• Per player profitability analysis and understand
player behavior
• Increased data volume and processing capabilities to
communicate more personally to individual game players
• Interactive Data analysis leading to improved design thinking
and game planning
•
•
+10%
increase in
revenue per year
5000
events per second loaded into
SAP HANA (not possible before)
“AT BIGPOINT IN THE BATTLESTAR
GALACTICA ONLINE GAME,
we have more than 5,000 events in the
game per second which we have to load
in SAP HANA environment and to work
on it to create individualized game
environment to create offers for them.
In the co-innovation project with SAP
HANA, using Real Time Offer
Management Bigpoint, we hope to
increase revenue by 10-13%.”
Claus Wagner,
SVP SAP Technology, Bigpoint
29. SOCIAL
CUSTOMER ENGAGEMENT
AT A GLANCE
OBJECTIVE
Take on larger rivals by providing a
delightful social media experience
SOLUTION
SAP Cloud for Social Engagement
BENEFITS
Meet increasing demand for social media
customer service channel without scaling
team. Reduced churn.
“OUR ROI IN DOLLARS IS DEFINITELY IN
THE MILLIONS.
Depending on the scale of your operation and
your programs, the ROI is at least ten million
dollars in opportunity.”
Krissy Espindola
Director, Knowledge Management
& Social Customer Support
32. CRM IS A JOURNEYA LONG AND
WINDING ROAD
Future of engagement
Close the execution gap
from analysis through
insight to action…
CRM MUST
EVOLVE
CMR?
Power of the customer
…customers are in control
and are changing the rules
of engagement
33. You’ve got to start with the
CUSTOMER EXPERIENCE and
work back toward the technology.
- Steve Jobs