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Engaging students, shaping services: the
changing face of student engagement at
The Hive
Tuesday 12th April, UKSG
Dr Sarah Pittaway
Team Leader: Academic Services
Library Services @ The Hive, University of Worcester
@Dr_Sarah_P
Student engagement is a slippery phrase
There is no such thing as an
student
If there’s no such thing as an engaged
student, what is meant by student
engagement?
Student engagement assumption #1 – that we’re trying to
transform a disengaged student…
Student engagement assumption #1 – that we’re trying to
transform a disengaged student…
…into an engaged
student
Student engagement assumption #1 – that we’re trying to
transform a disengaged student…
…into an engaged
student
Assumption # 2 – student engagement is about bums on seats
Assumption # 2 – student engagement is about bums on seats
Student engagement definition # 1 –
“Improving the motivation of students to
engage in learning and to learn
independently” (QAA Quality Code, Chapter B5)
Student engagement definition # 2
“The participation of students in quality
enhancement and quality assurance
processes, resulting in the improvement of
their education experience ”
(QAA Quality Code, Chapter B5)
Image © The Hive
The Hive –
it’s not just a
library
Putting student engagement in
Worcester in context…
What we’re aiming to do with student
engagement is:
1. In
partnership
with students,
make more of
the ‘value
added’
opportunities
2. Talk and listen to students & provide
more opportunities to help us shape and
improve services
What are we actually doing?
We have 2 Student Engagement Co-ordinators
Projects
Focus groups
Surveys &
questionnaires
There are 3
strands of
activity to
our student
engagement
role
Some quick wins
We’ve started with some quick wins
Students
wrote
their
own ‘top
tips’
Students helped
us design and
improve a self-
guided tour for
induction
Students helped us shape our
new webpages
Students designed
and created our
mascot & star of
social media, Reffie
the Raptor
@reffieraptor
Students (and
staff) took
#shelfies with
#Reffie
Longer term projects
are just starting
E.g.
developing
our offer for
work
placement
project
modules
Last year’s project resulted in the
Great Hive Book Rescue #GHBR
Students
want to
develop
Library / Hive
Student Reps
(“the Bees”)
But it’s not all fun and games!
We do have some challenges
(Student)
The complexity of our service
model can also be a challenge
There are some added benefits
including changing staff culture
It’s raised our profile
and puts us
at the centre
of uni
discourse
about
student
engagement
The end of my talk,
but the start of
Worcester’s journey
Credits
From Flickr, under Creative Commons licence:
Slide 4, Ged Carroll, CC BY 2.0
Slide 5, slack12, CC BY-NC-ND 2.0
Slide 6, jiejun tan, CC BY-NC-ND 2.0
Slide 10 & 11 , Duncan McNeil, CC BY-NC-ND 2.0
Slide 12, {Flixelpix} David, CC BY-NC 2.0
Slide 16, Antony ***, CC BY-NC-ND 2.0
Slide 19, Rafael Alvarez, CC BY-NC-ND 2.0
Slide 20, KateMonkey, CC BY-NC 2.0
Slide 29, The Open University © Matthew T Radar (2009), CC BY-NC-ND-2.0
Slide 30, The Three Funketeers, CC BY-SA 2.0
Slide 31, Kristian Bjornard, CC BY-SA 2.0 (Expectations vs reality)
Slide 31, Alain Fisher, CC BY-NC 2.0 (Closed carousel)
Slide 33, Peter-Ashley Jackson, CC BY 2.0
Slide 35, Ben, CC BY-NC-ND 2.0
Slide 36, Liz Jones, CC BY 2.0
Icon on slide 5 from https://iconfinder.com
Images on slides 18-22 and 24-25 from University of Worcester, available for re-use
All other images copyright cleared from https://pixabay.com

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Engaging students, shaping services: the changing face of student engagement at The Hive

Editor's Notes

  1. pixabay
  2. Ged Carroll, CC BY 2.0
  3. jiejun tan Flickr Attribution-NonCommercial-NoDerivs 2.0 Generic (CC BY-NC-ND 2.0)
  4. Cross & student- pixabay
  5. Cross & student- pixabay
  6. Cross & student- pixabay
  7. Flickr Duncan McNeil Attribution-NonCommercial-NoDerivs 2.0 Generic (CC BY-NC-ND 2.0) Cross - pixabay
  8. Flickr Duncan McNeil Attribution-NonCommercial-NoDerivs 2.0 Generic (CC BY-NC-ND 2.0) Cross - pixabay
  9. Flickr Attribution-NonCommercial 2.0 Generic (CC BY-NC 2.0) {Flixelpix} David
  10. Antony *** Flickr Attribution-NonCommercial-NoDerivs 2.0 Generic (CC BY-NC-ND 2.0)
  11. Surveys pixabay
  12. Pixabay
  13. Circus image Rafael Alvarez Flickr Attribution-NonCommercial-NoDerivs 2.0 Generic (CC BY-NC-ND 2.0)
  14. KateMonkey Flickr Attribution-NonCommercial 2.0 Generic (CC BY-NC 2.0)
  15. The three Funketeers Flickr Attribution-ShareAlike 2.0 Generic (CC BY-SA 2.0) So those were some examples of some interesting stuff that’s we’re starting to do. I should stress it’s still early days for us. We really feel that we’re making some positive changes. And we still face some interesting challenges, with a couple of the biggies being:
  16. Kristian Bjornard - expectations Flickr Attribution-ShareAlike 2.0 Generic (CC BY-SA 2.0) Whizzy one – pixabay Alain Fisher Flickr Attribution-NonCommercial 2.0 Generic (CC BY-NC 2.0) Background pixabay
  17. Pixabay
  18. Peter-Ashley Jackson Flickr Attribution 2.0 Generic (CC BY 2.0) )
  19. pixabay
  20. Liz Jones Flickr Attribution 2.0 Generic (CC BY 2.0)