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Engaging Line Managers with new ways
                           of learning

            28th June 2012
     L&S Group Online Conference
                  UK                                           Laura Overton
                                                             Laura@towardsmaturity org

Drawing on benchmark research with over 1800 organisations               lauraoverton
Since 2003.
Line Managers influence in
    connecting staff with new learning
              approaches*




*including elearning, mobile, social and blended learning

      Lauraoverton
Proactively                   Involved
               supporting                    in design

Too Busy
                                                            Not
                                                         Interested



  To what extent are your line
managers engaged with learning?
               Answers in chat room please

    Don’t                                                    Active
   allocate                                                 Coaches
     time




Lauraoverton
Top performers
                        Report more benefits from
                        technology enabled learning

– More responsive to
  changing business needs
– Engage more learners
– Save more money




 Lauraoverton                www.towardsmaturity.org/2012benchmark
                                                              4
Top Performers
      Report fewer barriers and more engagement
70%


60%


50%


40%


30%
                                                          Sporadic users (n=143)
20%                                                       Average (n=764)
                                                          Top performers(n=122)
10%


0%


       Barrier -    Barrier-     Barrier -   Managers
         L&D          User         Line       agree we
      reluctance   reluctance    manager     are adding
                                reluctance      value
 Lauraoverton
6 tips from top performers

E      •Engage before Executing
N      • iNtegrate with existing team practices

G      •Get real: Get relevant
A      •Apply learning
G      •Gather feedback, share Good news
E      •Equip managers through innovative Experiences
    Lauraoverton
Sales Academy




Find out more at http://tinyurl.com/TMThomsonReuters2012
What questions
would you ask
line managers at
the design
phase?


 Visit TowardsMaturity.org for delegate feedback

  Lauraoverton                              www.towardsmaturity.org/2012benchmark
                                                                             8
E      •Engage before Executing

    • Top performers are 3x as likely to involve
      managers in design process



                    Sales managers steering group:

                                Input
                              Feedback
                              Advocacy



     Lauraoverton                            www.towardsmaturity.org/2012benchmark
N    • iNtegrate with existing team practices


• Make it easy for managers with clear links
  between

  – Talent
  – Appraisal
  – Career progression
  – Recruitment
  – The day job!!

      Lauraoverton               www.towardsmaturity.org/2012benchmark
G       •Get real: Get relevant

          Top performers are 2x as likely to
          be supporting the skills the
          business needs



    Speaking the same language!

    Don’t ask for business input and


                                                                    
    Communicate with learning
    Vocabulary



      Lauraoverton                     www.towardsmaturity.org/2012benchmark
What can you do
for managers to
help them help
their staff apply
new knowledge
back at work?


  Lauraoverton      www.towardsmaturity.org/2012benchmark
                                                    12
A     •Apply learning

        • Top performers are 3x more likely to
          equip their managers to help their
          teams get the most from learning




                   Power Hours!
Find out more at
http://tinyurl.com/TMThomsonReuters2012
    Lauraoverton                          www.towardsmaturity.org/2012benchmark
G     •Gather feedback, share Good news

• Good news travels fast

•        Top performers are 2x as likely
    to gather
    – Learner feedback on learning
      application
    – Manager feedback on learning
      application
    – 2x as likely to communicate success
      back to management.

       Lauraoverton                www.towardsmaturity.org/2012benchmark
E     •Equip managers through innovative Experiences

    • Increased use of technology for
      leadership and management skills

    • Modelling great online experiences
      works!

    • When directors ‘elearn’ we see an
      overall:

       – 37% increase in the proportion of
         staff ‘elearning’

       – 19% improvement in cost reduction
         across all programmes
    Lauraoverton                        www.towardsmaturity.org/2012benchmark
6 tips from top performers

E      •Engage before Executing
N      • iNtegrate with existing team practices

G      •Get real: Get relevant
A      •Apply learning
G      •Gather feedback, share Good news
E      •Equip managers through innovative Experiences
    Lauraoverton
Our crucial role in learning   E   N   G   A   G   E
    Lauraoverton
How do you compare with top
performers?
                                    • Opportunity to
                                      benchmark against the
                                      best


                                Personalised
                                   report




Take part in the TM Benchmark
          and find out
  Lauraoverton                        www.towardsmaturity.org/2012benchmark
                                                                      18
Thank you for my 2012 personalised report, I am
  kicking myself hard for not using this when I first
  stepped into my role. I've contributed to the Towards
  Maturity benchmark before but with my head down, focused
  on transforming the learning organisation, I missed a
  great opportunity to make my life easier and the
  team even more effective. I won't make that mistake
  again!

                          Kelly Thomas, Global Head of Sales & Service Learning , Thomson Reuters

Benchmark for free during June and July thanks to our Ambassadors:




    Lauraoverton                                www.towardsmaturity.org/2012benchmark
                                               www.towardsmaturity.org/ambassadors
                                                                                 19
E       N       G       A       G        E

                                                Over to you !

Resources and Recommendations

     – Benchmark today - http://svy.mk/TMBm12 (open until July 27 2012)

     – Be inspired –case studies and resources
         • http://www.towardsmaturity.org/tag/involving-managers/
     – Modelling good practice

         • Reinventing Leadership Development – www.towardsmaturity.org/leadership

         • New In-Focus report 4th July – Modelling Innovation in Leadership Development (email
           me!)
     – Keep in contact
         • Laura@towardsmaturity.org

Lauraoverton                                  www.towardsmaturity.org/2012benchmark

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Engaging line managers with new learning approaches

  • 1. Engaging Line Managers with new ways of learning 28th June 2012 L&S Group Online Conference UK Laura Overton Laura@towardsmaturity org Drawing on benchmark research with over 1800 organisations lauraoverton Since 2003.
  • 2. Line Managers influence in connecting staff with new learning approaches* *including elearning, mobile, social and blended learning Lauraoverton
  • 3. Proactively Involved supporting in design Too Busy Not Interested To what extent are your line managers engaged with learning? Answers in chat room please Don’t Active allocate Coaches time Lauraoverton
  • 4. Top performers Report more benefits from technology enabled learning – More responsive to changing business needs – Engage more learners – Save more money Lauraoverton www.towardsmaturity.org/2012benchmark 4
  • 5. Top Performers Report fewer barriers and more engagement 70% 60% 50% 40% 30% Sporadic users (n=143) 20% Average (n=764) Top performers(n=122) 10% 0% Barrier - Barrier- Barrier - Managers L&D User Line agree we reluctance reluctance manager are adding reluctance value Lauraoverton
  • 6. 6 tips from top performers E •Engage before Executing N • iNtegrate with existing team practices G •Get real: Get relevant A •Apply learning G •Gather feedback, share Good news E •Equip managers through innovative Experiences Lauraoverton
  • 7. Sales Academy Find out more at http://tinyurl.com/TMThomsonReuters2012
  • 8. What questions would you ask line managers at the design phase? Visit TowardsMaturity.org for delegate feedback Lauraoverton www.towardsmaturity.org/2012benchmark 8
  • 9. E •Engage before Executing • Top performers are 3x as likely to involve managers in design process Sales managers steering group: Input Feedback Advocacy Lauraoverton www.towardsmaturity.org/2012benchmark
  • 10. N • iNtegrate with existing team practices • Make it easy for managers with clear links between – Talent – Appraisal – Career progression – Recruitment – The day job!! Lauraoverton www.towardsmaturity.org/2012benchmark
  • 11. G •Get real: Get relevant Top performers are 2x as likely to be supporting the skills the business needs Speaking the same language! Don’t ask for business input and  Communicate with learning Vocabulary Lauraoverton www.towardsmaturity.org/2012benchmark
  • 12. What can you do for managers to help them help their staff apply new knowledge back at work? Lauraoverton www.towardsmaturity.org/2012benchmark 12
  • 13. A •Apply learning • Top performers are 3x more likely to equip their managers to help their teams get the most from learning Power Hours! Find out more at http://tinyurl.com/TMThomsonReuters2012 Lauraoverton www.towardsmaturity.org/2012benchmark
  • 14. G •Gather feedback, share Good news • Good news travels fast • Top performers are 2x as likely to gather – Learner feedback on learning application – Manager feedback on learning application – 2x as likely to communicate success back to management. Lauraoverton www.towardsmaturity.org/2012benchmark
  • 15. E •Equip managers through innovative Experiences • Increased use of technology for leadership and management skills • Modelling great online experiences works! • When directors ‘elearn’ we see an overall: – 37% increase in the proportion of staff ‘elearning’ – 19% improvement in cost reduction across all programmes Lauraoverton www.towardsmaturity.org/2012benchmark
  • 16. 6 tips from top performers E •Engage before Executing N • iNtegrate with existing team practices G •Get real: Get relevant A •Apply learning G •Gather feedback, share Good news E •Equip managers through innovative Experiences Lauraoverton
  • 17. Our crucial role in learning E N G A G E Lauraoverton
  • 18. How do you compare with top performers? • Opportunity to benchmark against the best Personalised report Take part in the TM Benchmark and find out Lauraoverton www.towardsmaturity.org/2012benchmark 18
  • 19. Thank you for my 2012 personalised report, I am kicking myself hard for not using this when I first stepped into my role. I've contributed to the Towards Maturity benchmark before but with my head down, focused on transforming the learning organisation, I missed a great opportunity to make my life easier and the team even more effective. I won't make that mistake again! Kelly Thomas, Global Head of Sales & Service Learning , Thomson Reuters Benchmark for free during June and July thanks to our Ambassadors: Lauraoverton www.towardsmaturity.org/2012benchmark www.towardsmaturity.org/ambassadors 19
  • 20. E N G A G E Over to you ! Resources and Recommendations – Benchmark today - http://svy.mk/TMBm12 (open until July 27 2012) – Be inspired –case studies and resources • http://www.towardsmaturity.org/tag/involving-managers/ – Modelling good practice • Reinventing Leadership Development – www.towardsmaturity.org/leadership • New In-Focus report 4th July – Modelling Innovation in Leadership Development (email me!) – Keep in contact • Laura@towardsmaturity.org Lauraoverton www.towardsmaturity.org/2012benchmark

Editor's Notes

  1. Engaging Line Managers – The Holy Grail!Laura Overton, Managing Director, Towards MaturityNo matter how good your learning programme and your materials, it may seem that your learners aren't engaged. Why? Because, as 8 years of research from Towards Maturity (TM) shows, the learning is not what engages them (or doesn't). They key player in learners' engagement is their manager. Consistently, TM research shows that 55% of learners say their manager is the most important influencer on using learning technologies - over twice as important as the next most important factor, their peers. Join TM's managing director Laura Overton as she explores practical ideas drawn from 1800 participants in the TM benchmark research to help you bring your line managers on board: • The role of line managers in learning (its not what you think it is)• Capturing line manager’s attention• Talking their language• The one crucial thing that managers will expect from you• Top hints on engagement from 1,800 practitionersTitle of session  -  Boosting Business Agility - why we need to think againabout technology and learningThis interactive session will draw on leading international research withover 1800 organisations over the past 9 years to help you identify practicallessons that you can apply to use learning technologies to boost businessagility in your organisation. It will consider:5 trends that we can't afford to ignoreDelivering business impact with learning technologies - what is possible in2012?6 stepping stones to success- Improving performance through benchmarking © Copyright Towards Maturity 2010All rights reserved. No part of this material protected by this copyright may be reproduced or utilised in any form, or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system without prior authorisation.