Mike Fitzmaurice is the CTO of skybow and has over 25 years of experience with workflow, business productivity, and citizen development. He discusses citizen development, which allows users without formal technical training to build applications and automate business processes. Citizen development is inevitable and should be embraced by IT, who can provide tools, rules, catalogs and reviews to guide amateur development while still achieving business goals. When managed properly, amateur development through citizen development platforms can streamline operations and increase productivity across an organization.