The document discusses the transition of energy providers to an energy services model. It notes that technological disruptions, regulatory changes, and more informed customers are driving energy providers to offer bundled energy services rather than single products. This will allow providers to better engage customers, gain insights into usage, offer choices in programs, and give customers more control over their energy ecosystem, helping providers adapt to demand-side pressures and create new revenue streams. Energy services management solutions can help providers develop these new customer-centric services and relationships.