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Energy
Services
Management
FEBRUARY 2014
What is Energy Services Management?

The solution suite
enabling Energy
Service Providers to
actively engage with
their customers.

2

ENERGY SERVICES MANAGEMENT | JANUARY, 2014
The change to Energy
Service Providers
(ESP)
is happening now.

3

ENERGY SERVICES MANAGEMENT | JANUARY, 2014
Marketplace Disruption

Tectonic shifts are coming
to the energy industry.

As democratization of
energy technology grows,
customer expectations
will change.
4

ENERGY SERVICES MANAGEMENT | JANUARY, 2014
Marketplace Disruption
TECH
DISRUPTION

REGULATORY
HURDLES

ENLIGHTENED
CUSTOMERS

5

・ Syndicates forming – Google/Nest
・ Non-traditional electricity providers
・ Growth in solar

・ Demand-side programs
・ Growth in DERs

・ The iPad generation
・ Increased value in bundeled services

ENERGY SERVICES MANAGEMENT | JANUARY, 2014

ENERGY
SERVICE
PROVIDER
Solar Is The Early Indication
Solar generation grew by 70% in 2012 alone

6

ENERGY SERVICES MANAGEMENT | JANUARY, 2014
Home Energy: An Attractive Market Space

LAST MILE
COMPANIES

TECHNOLOGY
DISRUPTORS

PROGRESSIVE
UTILITIES

7

ENERGY SERVICES MANAGEMENT | JANUARY, 2014
We’ve seen
it before:
Telecommunications

MARKET
PRESSURES
Technology Disruptors
Regulatory Changes
Enlightened Consumers
New Entrants
to Market
BUNDLED
SERVICES

DEMAND

TRADITIONAL
MARKETPLACE
SERVICES

•

INFLECTION
POINT

Landline Telephone

SAME OLD
SERVICES
TIME

8

• Mobile
• Broadband
• Automation
• Security

ENERGY SERVICES MANAGEMENT | JANUARY, 2014
We’ll see
it again:

MARKET
PRESSURES

Energy Services

Technology Disruptors
Regulatory Changes
Enlightened Consumers
New Entrants
to Market
BUNDLED
SERVICES

DEMAND

TRADITIONAL
MARKETPLACE
SERVICES

•

INFLECTION
POINT

Energy
Efficiency
Demand
Management
Automation
Security

Generated Energy

SAME OLD
SERVICES
TIME

9

•
•
•
•

ENERGY SERVICES MANAGEMENT | JANUARY, 2014
The Characteristics Of An
Energy Service Provider
• Move from a regulated mentality to a
commercial mentality (for utilities)
• Driven by data
• Providing highly personalized experience
• Every interaction is a revenue opportunity
• Ability to match offers with consumers
in real-time
• Real-time transaction with distributed
generation and energy market places
• Flexible (open) approach to new
technologies
10

ENERGY SERVICES MANAGEMENT | JANUARY, 2014
How will this
change the
Energy Industry?

11

ENERGY SERVICES MANAGEMENT | JANUARY, 2014
New Energy Ecosystem

ELECTRIC
VEHICLES?

ENERGY
SERVICES

VALUE

DISTRIBUTED
ENERGY
RESOURCES
EFFICIENCY
MANDATES
DEVICE
EFFICIENCY

TODAY

12

ENERGY SERVICES MANAGEMENT | JANUARY, 2014

TOMORROW

TRADITIONAL
GENERATION
Resulting Impact
DEMAND-SIDE
PRESSURES

INCREASED COST
TO GENERATE
POWER

13

ENERGY SERVICES MANAGEMENT | JANUARY, 2014
Energy Service Provider

NEW BUNDLED
SERVICES

GENERATED
ENERGY

14

ENERGY SERVICES MANAGEMENT | JANUARY, 2014
Successful players in the
ESM market will create
opportunities to turn
demand-side pressures
into new revenue streams
that elevate their
customer relevance

15

ENERGY SERVICES MANAGEMENT | JANUARY, 2014
Energy Services Management Requirements
CUSTO M ER:
Insight into energy usage
ENERG Y
SERVI CE
PRO VI DER:
Insight into
customer behavior

CUSTO M ER:
Choice about program
participation

INSIGHT

CHOICE

ESM

CONTROL

ENERG Y
SERVI CE
PRO VI DER:
Segmentation and
customer targeting

CUSTO M ER:
Control over energy
ecosystem
ENERG Y
SERVI CE
PRO VI DER:
Greater control over
business through
customer engagement

16

ENERGY SERVICES MANAGEMENT | JANUARY, 2014

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Energy Services Management

  • 2. What is Energy Services Management? The solution suite enabling Energy Service Providers to actively engage with their customers. 2 ENERGY SERVICES MANAGEMENT | JANUARY, 2014
  • 3. The change to Energy Service Providers (ESP) is happening now. 3 ENERGY SERVICES MANAGEMENT | JANUARY, 2014
  • 4. Marketplace Disruption Tectonic shifts are coming to the energy industry. As democratization of energy technology grows, customer expectations will change. 4 ENERGY SERVICES MANAGEMENT | JANUARY, 2014
  • 5. Marketplace Disruption TECH DISRUPTION REGULATORY HURDLES ENLIGHTENED CUSTOMERS 5 ・ Syndicates forming – Google/Nest ・ Non-traditional electricity providers ・ Growth in solar ・ Demand-side programs ・ Growth in DERs ・ The iPad generation ・ Increased value in bundeled services ENERGY SERVICES MANAGEMENT | JANUARY, 2014 ENERGY SERVICE PROVIDER
  • 6. Solar Is The Early Indication Solar generation grew by 70% in 2012 alone 6 ENERGY SERVICES MANAGEMENT | JANUARY, 2014
  • 7. Home Energy: An Attractive Market Space LAST MILE COMPANIES TECHNOLOGY DISRUPTORS PROGRESSIVE UTILITIES 7 ENERGY SERVICES MANAGEMENT | JANUARY, 2014
  • 8. We’ve seen it before: Telecommunications MARKET PRESSURES Technology Disruptors Regulatory Changes Enlightened Consumers New Entrants to Market BUNDLED SERVICES DEMAND TRADITIONAL MARKETPLACE SERVICES • INFLECTION POINT Landline Telephone SAME OLD SERVICES TIME 8 • Mobile • Broadband • Automation • Security ENERGY SERVICES MANAGEMENT | JANUARY, 2014
  • 9. We’ll see it again: MARKET PRESSURES Energy Services Technology Disruptors Regulatory Changes Enlightened Consumers New Entrants to Market BUNDLED SERVICES DEMAND TRADITIONAL MARKETPLACE SERVICES • INFLECTION POINT Energy Efficiency Demand Management Automation Security Generated Energy SAME OLD SERVICES TIME 9 • • • • ENERGY SERVICES MANAGEMENT | JANUARY, 2014
  • 10. The Characteristics Of An Energy Service Provider • Move from a regulated mentality to a commercial mentality (for utilities) • Driven by data • Providing highly personalized experience • Every interaction is a revenue opportunity • Ability to match offers with consumers in real-time • Real-time transaction with distributed generation and energy market places • Flexible (open) approach to new technologies 10 ENERGY SERVICES MANAGEMENT | JANUARY, 2014
  • 11. How will this change the Energy Industry? 11 ENERGY SERVICES MANAGEMENT | JANUARY, 2014
  • 13. Resulting Impact DEMAND-SIDE PRESSURES INCREASED COST TO GENERATE POWER 13 ENERGY SERVICES MANAGEMENT | JANUARY, 2014
  • 14. Energy Service Provider NEW BUNDLED SERVICES GENERATED ENERGY 14 ENERGY SERVICES MANAGEMENT | JANUARY, 2014
  • 15. Successful players in the ESM market will create opportunities to turn demand-side pressures into new revenue streams that elevate their customer relevance 15 ENERGY SERVICES MANAGEMENT | JANUARY, 2014
  • 16. Energy Services Management Requirements CUSTO M ER: Insight into energy usage ENERG Y SERVI CE PRO VI DER: Insight into customer behavior CUSTO M ER: Choice about program participation INSIGHT CHOICE ESM CONTROL ENERG Y SERVI CE PRO VI DER: Segmentation and customer targeting CUSTO M ER: Control over energy ecosystem ENERG Y SERVI CE PRO VI DER: Greater control over business through customer engagement 16 ENERGY SERVICES MANAGEMENT | JANUARY, 2014