The document discusses the challenges and developments in the energy sector, emphasizing the need for increased customer participation and demand response to integrate renewable energy sources efficiently. It highlights the importance of flexibility in energy systems and presents outcomes from the 'Jouw Energie Moment' initiative, which involved smart technologies that allowed households to reduce peak demand and enhance their energy management. Lessons learned stress the necessity of involving customers early in product development and the significance of system integration.

1. © CGI Group Inc. CONFIDENTIAL
Flexible energy – the value of demand response
Joris Knigge, senior Business Consultant
Jaarcongres Delta Cities, Delft, 12 November

2. Content
•Developments & Challenges
•Paradigm shift in the energy value chain
•Customer participation & Demand response
•Jouw Energie Moment
•Results
•Lessons learned & discussion
2

3. Developments
3
2020
Reliability
Competitiveness
Sustainability
1990
2010
2000
Customer Governance Shareholder
•Electrification of energy demand, energy savings
•Increase of intermittent distributed renewable energy recourses
•Changing customer demands

4. Challenges
4
•Incorporation distributed renewable energy into existing infrastructure, maintaining affordability and reliability
•Facilitate new entrants and customer demands
•Manage uncertainties and avoid investment stranded assets
Total investment needs in the electricity and gas sector 2010-20: over 1 trillion EUR
Power generation ~ 500 bn
Distribution ~ 400 bn
Transmission ~ 200 bn
RES ~ 310 – 370 bn
Source: EC communication on Energy Infrastructure priorities for 2020 and beyond, 17.11.2011 based on PRIMES calculations
Transmission and distribution ~ 600 bn

5. Paradigm Shift in the energy value chain
5
Generation
Transport
Distribution
Supply
Consumption
Customer
participation
EV Supply & Charging
Generation
Transport
Wind
Energy generation
PV Energy generation
Energy Storage
Distribution

6. Energy system is based on principle production follows demand
Flexibiliteit is nodig!
Technische oplossingen (opslag)
Klantzijde particpatie
6

7. The quest for flexibility
•Technical solutions to increase flexibility of the system
•Involve demand-side of the system to increase flexibility of the system
7

8. Involvement customer in energy chain can serve several business & societal goals
•Increase market power of customer
•Economic development in energy sector: new entrants, increase innovation, market liquidity
•Incorporation of intermittent renewable energy recourses requires flexibility – customer can provide flexibility in energy use
8

9. Customer participation & demand response
•Customer involvement in energy is very low (energy = commodity)
•Changing consumption pattern only occurs when changing determinants (values, attitudes, norms, morals, perceived control)
•Develop service which focusses on customers needs !
9

10. From delivering kWh towards supplying energy service
•Service development providing customers:
•Increased commitment
•Understandable insight in own consumption and production
•Real time feed back on behavioural effects
•Provide customer control and choice
10

11. Smart Meter
Real time production and consumption data is taken from the smart meter
11
Smart appliances
In home display and management system switches appliances on preferred times and moments: according to tariffs or solar panel production
Electric Vehicle Electric vehicles can be charged by own solar production
IT platform on district level CeMS
An IT platform supports monitoring and data communication from and to individual households, sensors substation capacity and interfaces with weather forecasts, wholesale markets and back-offices energy retailers
Solar panels
Solar panels produce electricity for households and feed into the network

12. 12

13. 13

14. Results
14
•Peak demand is reduced by ~40%, compared with average EU household profile
•91% of particpating households want more “control” on their energy consumption
•95% of participating households is convinced service “jouw energie moment” results in value for them
•~50% of participating households say they use their smart appliance more flexible – according to preferences

15. Next Steps??
15

16. CGI provided solution (CeMS) together with knowledge & expertise
•CGI designed, developed, realised and operates the IT data communication platform Central Energy Management System
•CGI delivered knowledge & expertise on workings of the market processes within the electricity sector
•CGI was responsible for system integration between various partners and suppliers to the consortium
•In home energy management systems
•Smart meter data systems
•Weather forecast services (Meteo Consult)
•Day Ahead electricity market (APX-ENDEX)
•Sensor- and monitoring on sub station of local distribution grid
•Billing & invoicing systems at back-offices of two competing energy retailers
16

17. Lessons Learned
17
•Development of products requires system integration – Important: protocols, open standards
•Involve customer at first phases of service product development

18. Discussion
18