1. YEN CHENG LIN
Email yencheng.lin1214@gmail.com LinkedIn tw.linkedin.com/in/yenchenglin SKYPE mrwing1214
Work Experience
amba TAIPEI XIMENDING, Taipei, Taiwan AUG.2015-MAY.2016
The first of a planned series of boutique hotels targeting urban business and creative travelers
with 160 rooms in the young brand of Ambassador Hotel Group
Receptionist and Night Auditor Associate, Front Desk
 Performed the daily shift activities of front desk according to established guidelines
 Checked accounting records for accuracy and summarized compiles information for
financial record
 Proceeded daily reservation activities from making reservation for walking-in guests and
additional arrival, blocking rooms to settling payment for all online agencies
 Answered and responded all incoming and outside calls/ emails
 Possessed safety and emergency procedures and accident prevention policies
ITC GRAND CHOLA : A Luxury Collection Hotel, Chennai, India NOV.2014-MAY.2015
The third largest 5 stars hotel in India with 522 rooms 78 luxurious service apartments, features
1,600,000-square-foot of built area, is dubbed the largest stand-alone hotel in the country, and is
the ninth "Luxury Collection" hotel of the Starwood Hotels group
Receptionist and Guest Relationship Trainee, Front Desk
 Greeted and assisted guests from arrival experience, in-house stay customization to
efficient departure experience including daily airline crews and VIPs
 Collected daily feedback and personal schedule from Chinese speaking guests and reported
to management team to level up the stay satisfaction
 Sales-mined and presented options and alternatives to guests to promote other services of
the property and memberships
 Trained at Front Desk, Concierge, Guest Relationship, Reservation, Bell desk, A&D,
Transportation Team in Front Office based on 5 stars hotel standard
Skills
Language: Native in Mandarin, Professional Working in English
Information Technology: MS Office, OPERA Property Management Software
Education
SOOCHOW UNIVERSITY, Taiwan SEP.2011-JUN.2016
 Bachelor of Department of Business Administration
 Customer Behavior, Marketing Strategy, Strategy Management