Empowering Your Organization to Follow Up the Right Way
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Learn how employees can go beyond what they should be doing, and focus on what they could be doing. In this session, Danny Cox outlines seven keys to empowering employees to go above and beyond, and the right way to follow up.
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Empowering Your Organization to Follow Up the Right Way
- 1. Empowering your organization to follow up the right way Danny Cox Director, Customer Support and Insights JetBlue
- 2. Danny Cox Director, Customer Support and Insights For more than 10 years, has served various leadership roles at JetBlue across finance, commericial, IT and now customer support. Currently has the pleasure of overseeing the world class teams of the Customer Commitment (including Customer Recovery and Social Media), TrueBlue, Customer Insights and Budgets in the Salt Lake Support Center of JetBlue. “This role allows me to daily engage with the most passionate and commitment group of customer advocates. Whether you’re our most loyal Mosaic Customer or a Customer that was impacted by an unfortunate travel experience, we strive to make your interaction with us one that leaves you glad you choose the JetBlue experience”
- 5. 5 ©2015QUALTRICSLLC. Influence can/could should Where do frontline employees operate?
- 6. Seven keys to empowering your employees to follow up the right way
- 7. 1. Empower your employees to engage
- 8. 2. Monitor and mine the macro
- 9. 3. Mind and care for the micro
- 10. 4. Treat everyone well by not treating them the same
- 11. 5. Live the mission at every level
- 12. 6. Where possible, let guidelines and principles guide
- 13. 7. Let this be fun
- 14. Q&A
- 15. Thank You!
Editor's Notes
- Now it’s important to mention that not all site visitors are equally important. Top organizations are able to clearly prioritize which segments are most important to listen to, and adopt strategies to ensure they both hear and respond to these needs quickly. In one piece of research, Gartner asserted that revenue growth is often remarkably concentrated in small sub-segments of a typical company’s customer base. These segments merit attention and should be engaged early and often for feedback to ensure they are receiving all they need/want to continue as customers
- Now it’s important to mention that not all site visitors are equally important. Top organizations are able to clearly prioritize which segments are most important to listen to, and adopt strategies to ensure they both hear and respond to these needs quickly. In one piece of research, Gartner asserted that revenue growth is often remarkably concentrated in small sub-segments of a typical company’s customer base. These segments merit attention and should be engaged early and often for feedback to ensure they are receiving all they need/want to continue as customers
- Now it’s important to mention that not all site visitors are equally important. Top organizations are able to clearly prioritize which segments are most important to listen to, and adopt strategies to ensure they both hear and respond to these needs quickly. In one piece of research, Gartner asserted that revenue growth is often remarkably concentrated in small sub-segments of a typical company’s customer base. These segments merit attention and should be engaged early and often for feedback to ensure they are receiving all they need/want to continue as customers
- Now it’s important to mention that not all site visitors are equally important. Top organizations are able to clearly prioritize which segments are most important to listen to, and adopt strategies to ensure they both hear and respond to these needs quickly. In one piece of research, Gartner asserted that revenue growth is often remarkably concentrated in small sub-segments of a typical company’s customer base. These segments merit attention and should be engaged early and often for feedback to ensure they are receiving all they need/want to continue as customers
- Now it’s important to mention that not all site visitors are equally important. Top organizations are able to clearly prioritize which segments are most important to listen to, and adopt strategies to ensure they both hear and respond to these needs quickly. In one piece of research, Gartner asserted that revenue growth is often remarkably concentrated in small sub-segments of a typical company’s customer base. These segments merit attention and should be engaged early and often for feedback to ensure they are receiving all they need/want to continue as customers
- Now it’s important to mention that not all site visitors are equally important. Top organizations are able to clearly prioritize which segments are most important to listen to, and adopt strategies to ensure they both hear and respond to these needs quickly. In one piece of research, Gartner asserted that revenue growth is often remarkably concentrated in small sub-segments of a typical company’s customer base. These segments merit attention and should be engaged early and often for feedback to ensure they are receiving all they need/want to continue as customers
- Now it’s important to mention that not all site visitors are equally important. Top organizations are able to clearly prioritize which segments are most important to listen to, and adopt strategies to ensure they both hear and respond to these needs quickly. In one piece of research, Gartner asserted that revenue growth is often remarkably concentrated in small sub-segments of a typical company’s customer base. These segments merit attention and should be engaged early and often for feedback to ensure they are receiving all they need/want to continue as customers
- Now it’s important to mention that not all site visitors are equally important. Top organizations are able to clearly prioritize which segments are most important to listen to, and adopt strategies to ensure they both hear and respond to these needs quickly. In one piece of research, Gartner asserted that revenue growth is often remarkably concentrated in small sub-segments of a typical company’s customer base. These segments merit attention and should be engaged early and often for feedback to ensure they are receiving all they need/want to continue as customers