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CALL CAMP™
Engaging the End User
May 30, 2018
Call Camp Discount Code: CC2018 www.tenbound.com/conference
Steve Richard
CRO, ExecVision
@SRichardV
@ExecVision_io @Factor8Sales #CallCamp
Your Guides
Lauren Bailey
President, Factor 8
@Factor8Sales
Questions or Comments?
Tweet us #CallCamp
@ExecVision_io @Factor8Sales #CallCamp
Engaging the End User
Our Focus For This Call
@ExecVision_io @Factor8Sales #CallCamp
Creating an Engaging Customer Experience
● What are the tell-tale signs of engagement during
conversation?
● How do you determine the level of engagement?
● What do you do when you unlock Secret Level 5
engagement?
@ExecVision_io @Factor8Sales #CallCamp
● Perk the customer’s ear
● Help them picture a great
end state
● Lead with Value
Engaging Best Practices
@ExecVision_io @Factor8Sales #CallCamp
● Calls where you’re doing most of the talking
● Long introductions
● Telling instead of asking
What to Watch Out For
@ExecVision_io @Factor8Sales #CallCamp
● How can you tell what the
engagement level was?
● What was the focus of this call?
● Do you think the prospect views
you as an adviser or a salesperson?
Other Considerations
@ExecVision_io @Factor8Sales #CallCamp
@ExecVision_io @Factor8Sales #CallCamp
Discussion: How do you
get prospects to engage
on calls?
@ExecVision_io @Factor8Sales #CallCamp
● Will take action items, research, invite others
● Will advocate, recommend, refer
● Five star review people
Secret Level 5 Engagement
@ExecVision_io @Factor8Sales #CallCamp
Questions or Comments?
Tweet us #CallCamp
@ExecVision_io @Factor8Sales #CallCamp
Let’s listen to
real calls.
@ExecVision_io @Factor8Sales #CallCamp
❏ What good engagement sounds like
❏ Ways to get prospects leaning in and
participating
❏ How to take it further when a prospect is
Secret Level 5 Engaged
What We Learned
@ExecVision_io @Factor8Sales #CallCamp
Factor 8
Factor 8 provides custom
award-winning inside sales
training for reps & leaders,
private sales coaching, and
consulting.
www.factor8.com
@ExecVision_io @Factor8Sales #CallCamp
ExecVision
Visit our resource center for
more great sales insights
www.execvision.io/resources
@ExecVision_io @Factor8Sales #CallCamp

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ExecVision Call Camp 05/30/18: Engaging the End User with Steve Richard of ExecVision and Lauren Bailey of Factor 8

  • 1. CALL CAMP™ Engaging the End User May 30, 2018
  • 2. Call Camp Discount Code: CC2018 www.tenbound.com/conference
  • 3. Steve Richard CRO, ExecVision @SRichardV @ExecVision_io @Factor8Sales #CallCamp Your Guides Lauren Bailey President, Factor 8 @Factor8Sales
  • 4. Questions or Comments? Tweet us #CallCamp @ExecVision_io @Factor8Sales #CallCamp
  • 5. Engaging the End User Our Focus For This Call @ExecVision_io @Factor8Sales #CallCamp
  • 6. Creating an Engaging Customer Experience ● What are the tell-tale signs of engagement during conversation? ● How do you determine the level of engagement? ● What do you do when you unlock Secret Level 5 engagement? @ExecVision_io @Factor8Sales #CallCamp
  • 7. ● Perk the customer’s ear ● Help them picture a great end state ● Lead with Value Engaging Best Practices @ExecVision_io @Factor8Sales #CallCamp
  • 8. ● Calls where you’re doing most of the talking ● Long introductions ● Telling instead of asking What to Watch Out For @ExecVision_io @Factor8Sales #CallCamp
  • 9. ● How can you tell what the engagement level was? ● What was the focus of this call? ● Do you think the prospect views you as an adviser or a salesperson? Other Considerations @ExecVision_io @Factor8Sales #CallCamp
  • 11. Discussion: How do you get prospects to engage on calls? @ExecVision_io @Factor8Sales #CallCamp
  • 12. ● Will take action items, research, invite others ● Will advocate, recommend, refer ● Five star review people Secret Level 5 Engagement @ExecVision_io @Factor8Sales #CallCamp
  • 13. Questions or Comments? Tweet us #CallCamp @ExecVision_io @Factor8Sales #CallCamp
  • 14. Let’s listen to real calls. @ExecVision_io @Factor8Sales #CallCamp
  • 15. ❏ What good engagement sounds like ❏ Ways to get prospects leaning in and participating ❏ How to take it further when a prospect is Secret Level 5 Engaged What We Learned @ExecVision_io @Factor8Sales #CallCamp
  • 16. Factor 8 Factor 8 provides custom award-winning inside sales training for reps & leaders, private sales coaching, and consulting. www.factor8.com @ExecVision_io @Factor8Sales #CallCamp
  • 17. ExecVision Visit our resource center for more great sales insights www.execvision.io/resources @ExecVision_io @Factor8Sales #CallCamp