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Employee Initiative:
                 How to Make It Happen




© 2012 Advantage Caribbean Institute Ltd.
Course objectives
• Create a shared vision and mission
  statement
• Identify and overcome obstacles to
  empowerment
• Perform the steps of completed staff work
• Practice systematic analysis
• Establish meaningful accountability
  measures
© 2012 Advantage Caribbean Institute Ltd.
Empowerment




© 2012 Advantage Caribbean Institute Ltd.
Building ownership


                                            •   See it
                                            •   Own it
                                            •   Solve it
                                            •   Do it



© 2012 Advantage Caribbean Institute Ltd.
Sharing information
• Good decisions
  depend on good
  information
• Responsibilities
  without information is
  a recipe for failure




© 2012 Advantage Caribbean Institute Ltd.
Challenging types




      • Afraid of failure                   • Unmotivated
      • Stuck in their                      • Happy doing
        old ways                              exactly what
                                              they’re doing
© 2012 Advantage Caribbean Institute Ltd.
Examples of unspoken norms
• “Taking risks is
  avoided because
  mistakes are frowned
  upon.”
• Creative thinking is
  suppressed because
  the boss rewards
  consistency and
  stability.”
© 2012 Advantage Caribbean Institute Ltd.
CSW philosophy
•   Answers, not questions
•   Solutions, not problems
•   Recommendations, not alternatives
•   Facts, not assumptions
•   Reasons, not excuses
•   Suggestions, not complaints
•   Specifics, not generalities
•   Brevity, not superfluous detail
© 2012 Advantage Caribbean Institute Ltd.
Essential skills for CSW
                                            • Self-management/time
                                              management
                                            • Problem solving
                                              (individual and group)
                                            • Decision making
                                              (individual and group)
                                            • Negotiation
                                            • Conflict resolution
                                            • Team player attitude
© 2012 Advantage Caribbean Institute Ltd.
Details that constitute CSW
• Cover letter in your boss’s
  name
• Extra copies already made
• Materials three-hole
  punched if appropriate
• Mailing labels made
• Meeting(s) set up
• Copies distributed

© 2012 Advantage Caribbean Institute Ltd.
Summary statement
• Describe the problem/situation
• Explain the effects on the organization
• State your recommendation and why you selected
  that solution




© 2012 Advantage Caribbean Institute Ltd.
Don’t leave
    anything for your
    boss to do except
    sign his/her name


© 2012 Advantage Caribbean Institute Ltd.
Accountability system
• Measures the right thing
• Provides feedback
• Uses principles of self-correction




© 2012 Advantage Caribbean Institute Ltd.
James Burke, former CEO of Johnson and
Johnson, has observed that the ultimate
measure of an organization's success is the
extent to which it "serves all of its
constituencies better than its competition."
                           PBS Video, 1995
Specific or general?
1. James led three successful brainstorming
   sessions with his team.
2. Margaret is really stressed out and can’t do her
   job.
3. Charles’ top priority is watching out for himself.
4. Gail is the glue that holds this team together.
5. Scott missed two meetings in the past two
   weeks.

© 2012 Advantage Caribbean Institute Ltd.

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Employee initiative

  • 1. Employee Initiative: How to Make It Happen © 2012 Advantage Caribbean Institute Ltd.
  • 2. Course objectives • Create a shared vision and mission statement • Identify and overcome obstacles to empowerment • Perform the steps of completed staff work • Practice systematic analysis • Establish meaningful accountability measures © 2012 Advantage Caribbean Institute Ltd.
  • 3. Empowerment © 2012 Advantage Caribbean Institute Ltd.
  • 4. Building ownership • See it • Own it • Solve it • Do it © 2012 Advantage Caribbean Institute Ltd.
  • 5. Sharing information • Good decisions depend on good information • Responsibilities without information is a recipe for failure © 2012 Advantage Caribbean Institute Ltd.
  • 6. Challenging types • Afraid of failure • Unmotivated • Stuck in their • Happy doing old ways exactly what they’re doing © 2012 Advantage Caribbean Institute Ltd.
  • 7. Examples of unspoken norms • “Taking risks is avoided because mistakes are frowned upon.” • Creative thinking is suppressed because the boss rewards consistency and stability.” © 2012 Advantage Caribbean Institute Ltd.
  • 8. CSW philosophy • Answers, not questions • Solutions, not problems • Recommendations, not alternatives • Facts, not assumptions • Reasons, not excuses • Suggestions, not complaints • Specifics, not generalities • Brevity, not superfluous detail © 2012 Advantage Caribbean Institute Ltd.
  • 9. Essential skills for CSW • Self-management/time management • Problem solving (individual and group) • Decision making (individual and group) • Negotiation • Conflict resolution • Team player attitude © 2012 Advantage Caribbean Institute Ltd.
  • 10. Details that constitute CSW • Cover letter in your boss’s name • Extra copies already made • Materials three-hole punched if appropriate • Mailing labels made • Meeting(s) set up • Copies distributed © 2012 Advantage Caribbean Institute Ltd.
  • 11. Summary statement • Describe the problem/situation • Explain the effects on the organization • State your recommendation and why you selected that solution © 2012 Advantage Caribbean Institute Ltd.
  • 12. Don’t leave anything for your boss to do except sign his/her name © 2012 Advantage Caribbean Institute Ltd.
  • 13. Accountability system • Measures the right thing • Provides feedback • Uses principles of self-correction © 2012 Advantage Caribbean Institute Ltd.
  • 14. James Burke, former CEO of Johnson and Johnson, has observed that the ultimate measure of an organization's success is the extent to which it "serves all of its constituencies better than its competition." PBS Video, 1995
  • 15. Specific or general? 1. James led three successful brainstorming sessions with his team. 2. Margaret is really stressed out and can’t do her job. 3. Charles’ top priority is watching out for himself. 4. Gail is the glue that holds this team together. 5. Scott missed two meetings in the past two weeks. © 2012 Advantage Caribbean Institute Ltd.